{"id":"https://openalex.org/W3106716972","doi":"https://doi.org/10.4324/9780367800734","title":"Transactional Six Sigma and Lean Servicing","display_name":"Transactional Six Sigma and Lean Servicing","publication_year":2002,"publication_date":"2002-06-13","ids":{"openalex":"https://openalex.org/W3106716972","doi":"https://doi.org/10.4324/9780367800734","mag":"3106716972"},"language":"en","primary_location":{"id":"doi:10.4324/9780367800734","doi":"https://doi.org/10.4324/9780367800734","is_oa":false,"landing_page_url":"https://doi.org/10.4324/9780367800734","pdf_url":null,"source":{"id":"https://openalex.org/S4306463075","display_name":"CRC Press eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320584","host_organization_name":"CRC Press","host_organization_lineage":["https://openalex.org/P4310320584","https://openalex.org/P4310320547"],"host_organization_lineage_names":["CRC Press","Taylor & Francis"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"book"},"volume":null,"type":"book","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5015297122","display_name":"Betsi Harris Ehrlich","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Betsi Harris Ehrlich","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5015297122"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.7424,"has_fulltext":false,"cited_by_count":55,"citation_normalized_percentile":{"value":0.8480663,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9175000190734863,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9175000190734863,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.05270000174641609,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13706","display_name":"Management and Optimization Techniques","score":0.016300000250339508,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/six-sigma","display_name":"Six Sigma","score":0.8519999980926514},{"id":"https://openalex.org/keywords/lean-manufacturing","display_name":"lean manufacturing","score":0.8939999938011169},{"id":"https://openalex.org/keywords/service-quality-management","display_name":"service quality management","score":0.5849999785423279},{"id":"https://openalex.org/keywords/transactional-services","display_name":"transaction services","score":0.9169999957084656},{"id":"https://openalex.org/keywords/dmaic","display_name":"DMAIC","score":0.9259999990463257},{"id":"https://openalex.org/keywords/service-process-improvement","display_name":"service process improvement","score":0.7269999980926514}],"concepts":[{"id":"https://openalex.org/C23119410","wikidata":"https://www.wikidata.org/wiki/Q236908","display_name":"Six Sigma","level":3,"score":0.7596303224563599},{"id":"https://openalex.org/C2778139897","wikidata":"https://www.wikidata.org/wiki/Q6509447","display_name":"Lean Six Sigma","level":4,"score":0.6842411756515503},{"id":"https://openalex.org/C96961170","wikidata":"https://www.wikidata.org/wiki/Q623513","display_name":"Transactional analysis","level":2,"score":0.510468602180481},{"id":"https://openalex.org/C68489960","wikidata":"https://www.wikidata.org/wiki/Q2370659","display_name":"Transactional leadership","level":2,"score":0.46832185983657837},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.40154457092285156},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3691387176513672},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.32143962383270264},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.28448498249053955},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.24400252103805542},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.20906630158424377},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.06998398900032043}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.4324/9780367800734","doi":"https://doi.org/10.4324/9780367800734","is_oa":false,"landing_page_url":"https://doi.org/10.4324/9780367800734","pdf_url":null,"source":{"id":"https://openalex.org/S4306463075","display_name":"CRC Press eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320584","host_organization_name":"CRC Press","host_organization_lineage":["https://openalex.org/P4310320584","https://openalex.org/P4310320547"],"host_organization_lineage_names":["CRC Press","Taylor & Francis"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"book"},{"id":"doi:10.1201/9781420000337","doi":"https://doi.org/10.1201/9781420000337","is_oa":false,"landing_page_url":"https://doi.org/10.1201/9781420000337","pdf_url":null,"source":{"id":"https://openalex.org/S4306463075","display_name":"CRC Press eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320584","host_organization_name":"CRC Press","host_organization_lineage":["https://openalex.org/P4310320584","https://openalex.org/P4310320547"],"host_organization_lineage_names":["CRC Press","Taylor & Francis"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"monograph"},{"id":"mag:646416497","doi":null,"is_oa":false,"landing_page_url":"https://ci.nii.ac.jp/ncid/BA60511533","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2894855491","https://openalex.org/W1496117821","https://openalex.org/W1488346227","https://openalex.org/W4205273092","https://openalex.org/W2020725532","https://openalex.org/W2066194786","https://openalex.org/W1558154160","https://openalex.org/W1584589264","https://openalex.org/W646416497","https://openalex.org/W2592825128"],"abstract_inverted_index":{"Service":[0,72],"industries":[1],"have":[2,115],"traditionally":[3],"lagged":[4],"manufacturing":[5,40],"in":[6,38,53,93,121,156,192],"adoption":[7],"of":[8,24,31,138,148,173,204],"quality":[9],"management":[10],"strategies":[11],"and":[12,34,62,89,104,111,118,144,151,164,170,179,184,196,200],"Six":[13,32,60,87,109,162,176,180],"Sigma":[14,33,61,88,110,163,177,181],"is":[15,73,128],"no":[16],"exception.":[17],"While":[18],"there":[19,42],"are":[20],"a":[21,39,46,54,74,82,94,201],"growing":[22],"number":[23],"books":[25],"on":[26],"applying":[27],"the":[28,129,136,158],"hot":[29],"topics":[30],"Lean":[35,63,90,112,126,139,165,174],"Manufacturing":[36,66,91,140],"concepts":[37,141,183],"environment,":[41,56],"has":[43],"not":[44],"been":[45,116],"mainstream":[47],"book":[48,78],"that":[49,79],"applies":[50],"these":[51],"techniques":[52,114],"service":[55,96,145,194,205],"until":[57],"now.":[58],"Transactional":[59,161],"Servicing\u2122:":[64],"Leveraging":[65],"Concepts":[67],"to":[68,106,134,142],"Achieve":[69],"World":[70],"Class":[71],"ground":[75],"breaking":[76],"\"how-to\"":[77],"serves":[80],"as":[81],"practical":[83,171],"guide":[84],"for":[85],"implementing":[86],"methods":[92,185],"transactional":[95,143],"oriented":[97],"environment.":[98],"It":[99],"uses":[100],"real":[101],"case":[102],"studies":[103],"examples":[105],"show":[107],"how":[108],"Servicing\u2122":[113,127,166],"implemented":[117],"proven":[119],"effective":[120],"achieving":[122],"substantial":[123],"documented":[124],"results.":[125],"author's":[130],"own":[131],"term":[132],"used":[133],"describe":[135],"application":[137,172],"processes.Liberal":[146],"use":[147],"examples,":[149],"graphics,":[150],"tables":[152],"will":[153],"assist":[154],"you":[155,187],"grasping":[157],"difficult":[159],"concepts.":[160],"covers":[167],"both":[168],"theory":[169],"Servicing\u2122,":[175],"DMAIC":[178],"DFSS":[182],"so":[186],"can":[188],"implement":[189],"them":[190],"effectively":[191],"your":[193],"organization":[195],"achieve":[197],"reduced":[198],"costs":[199],"new":[202],"level":[203],"excellence.":[206]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":6},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":5}],"updated_date":"2026-11-08T12:12:28.789561","created_date":"2020-12-07T00:00:00"}
