{"id":"https://openalex.org/W3106090773","doi":"https://doi.org/10.55208/1vnvdk20","title":"PENGARUH LINGKUNGAN KERJA DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PT. INFOMEDIA NUSANTARA BAGIAN CALL CENTER TELE ACCOUNT MANAGEMENT (TAM) TELKOM BANDUNG","display_name":"PENGARUH LINGKUNGAN KERJA DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PT. INFOMEDIA NUSANTARA BAGIAN CALL CENTER TELE ACCOUNT MANAGEMENT (TAM) TELKOM BANDUNG","publication_year":2020,"publication_date":"2020-04-15","ids":{"openalex":"https://openalex.org/W3106090773","doi":"https://doi.org/10.55208/1vnvdk20","mag":"3106090773"},"language":"en","primary_location":{"id":"doi:10.55208/1vnvdk20","doi":"https://doi.org/10.55208/1vnvdk20","is_oa":true,"landing_page_url":"https://doi.org/10.55208/1vnvdk20","pdf_url":null,"source":{"id":"https://openalex.org/S4220651629","display_name":"Majalah Bisnis & IPTEK","issn_l":"1410-6949","issn":["1410-6949","2502-1559"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315240","host_organization_name":"Sekolah Tinggi Ilmu Ekonomi (STIE) Pasundan","host_organization_lineage":["https://openalex.org/P4310315240"],"host_organization_lineage_names":["Sekolah Tinggi Ilmu Ekonomi (STIE) Pasundan"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Majalah Bisnis & IPTEK","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.55208/1vnvdk20","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5088898386","display_name":"Dewi Puspita Sari","orcid":"https://orcid.org/0000-0002-0158-0778","observed_orcids":["https://orcid.org/0000-0002-0158-0778"]},"institutions":[{"id":"https://openalex.org/I4405276258","display_name":"Sekolah Tinggi Ilmu Ekonomi Pasundan","ror":"https://ror.org/053cby619","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405276258"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Dewi Puspita Sari","raw_affiliation_strings":["STIE Pasundan, Bandung"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STIE Pasundan, Bandung","institution_ids":["https://openalex.org/I4405276258"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079665744","display_name":"Imelda Megawati","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405276258","display_name":"Sekolah Tinggi Ilmu Ekonomi Pasundan","ror":"https://ror.org/053cby619","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405276258"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Imelda Megawati","raw_affiliation_strings":["STIE Pasundan, Bandung"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STIE Pasundan, Bandung","institution_ids":["https://openalex.org/I4405276258"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5002504188","display_name":"Imam Heryanto","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405276258","display_name":"Sekolah Tinggi Ilmu Ekonomi Pasundan","ror":"https://ror.org/053cby619","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405276258"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Imam Heryanto","raw_affiliation_strings":["STIE Pasundan, Bandung"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STIE Pasundan, Bandung","institution_ids":["https://openalex.org/I4405276258"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4405276258"],"apc_list":null,"apc_paid":null,"fwci":4.495,"has_fulltext":true,"cited_by_count":12,"citation_normalized_percentile":{"value":0.94992465,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"13","issue":"1","first_page":"31","last_page":"44"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.0007999999797903001,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14436","display_name":"Employee Performance and Leadership","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/work-environment","display_name":"work environment","score":0.9990000128746033},{"id":"https://openalex.org/keywords/work-discipline","display_name":"work discipline","score":0.9990000128746033},{"id":"https://openalex.org/keywords/job-performance","display_name":"employee performance","score":0.996999979019165},{"id":"https://openalex.org/keywords/call-centers","display_name":"call centers","score":0.7979999780654907},{"id":"https://openalex.org/keywords/pt-infomedia-nusantara","display_name":"PT Infomedia Nusantara","score":0.7839999794960022},{"id":"https://openalex.org/keywords/pt-telkom-indonesia","display_name":"PT Telekomunikasi Indonesia","score":0.8259999752044678}],"concepts":[{"id":"https://openalex.org/C82793941","wikidata":"https://www.wikidata.org/wiki/Q1046024","display_name":"Path analysis (statistics)","level":2,"score":0.7865344285964966},{"id":"https://openalex.org/C2982844603","wikidata":"https://www.wikidata.org/wiki/Q628858","display_name":"Work environment","level":3,"score":0.7169861197471619},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.6312063336372375},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.5909177660942078},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.5654482245445251},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3825797438621521},{"id":"https://openalex.org/C3018541476","wikidata":"https://www.wikidata.org/wiki/Q6206740","display_name":"Work performance","level":2,"score":0.35188746452331543},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.346265584230423},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.20763492584228516},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.19740110635757446},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.19294902682304382},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.11090251803398132}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.55208/1vnvdk20","doi":"https://doi.org/10.55208/1vnvdk20","is_oa":true,"landing_page_url":"https://doi.org/10.55208/1vnvdk20","pdf_url":null,"source":{"id":"https://openalex.org/S4220651629","display_name":"Majalah Bisnis & IPTEK","issn_l":"1410-6949","issn":["1410-6949","2502-1559"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315240","host_organization_name":"Sekolah Tinggi Ilmu Ekonomi (STIE) Pasundan","host_organization_lineage":["https://openalex.org/P4310315240"],"host_organization_lineage_names":["Sekolah Tinggi Ilmu Ekonomi (STIE) Pasundan"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Majalah Bisnis & IPTEK","raw_type":"journal-article"},{"id":"doi:10.55208/bistek.v13i1.144","doi":"https://doi.org/10.55208/bistek.v13i1.144","is_oa":false,"landing_page_url":"https://doi.org/10.55208/bistek.v13i1.144","pdf_url":null,"source":{"id":"https://openalex.org/S4220651629","display_name":"Majalah Bisnis & IPTEK","issn_l":"1410-6949","issn":["1410-6949","2502-1559"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315240","host_organization_name":"Sekolah Tinggi Ilmu Ekonomi (STIE) Pasundan","host_organization_lineage":["https://openalex.org/P4310315240"],"host_organization_lineage_names":["Sekolah Tinggi Ilmu Ekonomi (STIE) Pasundan"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Majalah Bisnis & IPTEK","raw_type":"journal-article"},{"id":"pmh:oai:jurnal.stiepas.ac.id:article/144","doi":null,"is_oa":true,"landing_page_url":"https://jurnal.stiepas.ac.id/index.php/bistek/article/view/144","pdf_url":"https://jurnal.stiepas.ac.id/index.php/bistek/article/download/144/4","source":{"id":"https://openalex.org/S4220651629","display_name":"Majalah Bisnis & IPTEK","issn_l":"1410-6949","issn":["1410-6949","2502-1559"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315240","host_organization_name":"Sekolah Tinggi Ilmu Ekonomi (STIE) Pasundan","host_organization_lineage":["https://openalex.org/P4310315240"],"host_organization_lineage_names":["Sekolah Tinggi Ilmu Ekonomi (STIE) Pasundan"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Majalah Bisnis & IPTEK; Vol 13 No 1 (2020): Majalah Bisnis & IPTEK; 31-44","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:ojs.jurnal.stiepas.ac.id:article/277","doi":null,"is_oa":false,"landing_page_url":"http://jurnal.stiepas.ac.id/index.php/bistek/article/view/277","pdf_url":null,"source":{"id":"https://openalex.org/S4220651629","display_name":"Majalah Bisnis & IPTEK","issn_l":"1410-6949","issn":["1410-6949","2502-1559"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315240","host_organization_name":"Sekolah Tinggi Ilmu Ekonomi (STIE) Pasundan","host_organization_lineage":["https://openalex.org/P4310315240"],"host_organization_lineage_names":["Sekolah Tinggi Ilmu Ekonomi (STIE) Pasundan"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Majalah Bisnis Dan IPTEK; Vol 13, No 1 (2020): Bisnis dan Ipteks; 31-44","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:doaj.org/article:cedba18ffed94a1c876377fe08214f2a","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/cedba18ffed94a1c876377fe08214f2a","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Majalah Bisnis Dan IPTEK, Vol 13, Iss 1, Pp 31-44 (2020)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.55208/1vnvdk20","doi":"https://doi.org/10.55208/1vnvdk20","is_oa":true,"landing_page_url":"https://doi.org/10.55208/1vnvdk20","pdf_url":null,"source":{"id":"https://openalex.org/S4220651629","display_name":"Majalah Bisnis & IPTEK","issn_l":"1410-6949","issn":["1410-6949","2502-1559"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315240","host_organization_name":"Sekolah Tinggi Ilmu Ekonomi (STIE) Pasundan","host_organization_lineage":["https://openalex.org/P4310315240"],"host_organization_lineage_names":["Sekolah Tinggi Ilmu Ekonomi (STIE) Pasundan"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Majalah Bisnis & IPTEK","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":1.0,"display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W190206449","https://openalex.org/W1987423503","https://openalex.org/W2058599019","https://openalex.org/W2088499225","https://openalex.org/W2090978119","https://openalex.org/W2276842787","https://openalex.org/W2735942156","https://openalex.org/W2748282505","https://openalex.org/W4241004881","https://openalex.org/W4248956572","https://openalex.org/W7011360068","https://openalex.org/W7039324698"],"related_works":["https://openalex.org/W7219232887","https://openalex.org/W2921521541","https://openalex.org/W4407112453","https://openalex.org/W4413364066","https://openalex.org/W7220528707","https://openalex.org/W7219297782","https://openalex.org/W2985970068","https://openalex.org/W2914537932","https://openalex.org/W7220579324","https://openalex.org/W2797540416"],"abstract_inverted_index":{"This":[0,19],"research":[1],"aims":[2],"to":[3],"find":[4],"and":[5,13,24,53,60,73,92],"analyze":[6],"the":[7,10,40,45,48,64,93,98],"impact":[8],"of":[9,47,63,76],"work":[11,14,41,49,65,77,114,116],"environment":[12,42,66],"discipline":[15,50,78],"on":[16,67,79],"employee":[17,54,103,118],"performance.":[18,119],"study":[20,32],"uses":[21,33],"descriptive":[22],"analysis":[23,26],"verification":[25],"with":[27],"75":[28],"respondents.":[29],"Besides,":[30],"this":[31,111],"path":[34],"analysis.":[35],"The":[36,58,71,83],"result":[37,46],"shows":[38],"that":[39,101],"is":[43,51,56,69,81,86,90,95],"adequate,":[44],"acceptable,":[52],"performance":[55,68,80],"decent.":[57],"direct":[59,72],"indirect":[61,74],"effect":[62,75,85],"0,458.":[70],"0,303.":[82],"entire":[84],"0,761.":[87],"Coefficient":[88],"determination":[89],"76,1%,":[91],"rest":[94],"24,0%":[96],"from":[97],"other":[99],"variables":[100],"affect":[102],"performance,":[104],"but":[105],"they":[106],"are":[107],"not":[108],"analyzed":[109],"in":[110],"study.":[112],"Keywords:":[113],"environment,":[115],"discipline,":[117]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":9},{"year":2022,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2020-11-23T00:00:00"}