{"id":"https://openalex.org/W3100142136","doi":null,"title":"What Drives Customer Engagement Behavior? the Impact of User Participation from a Sociotechnical Perspective","display_name":"What Drives Customer Engagement Behavior? the Impact of User Participation from a Sociotechnical Perspective","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3100142136","mag":"3100142136"},"language":"en","primary_location":{"id":"pmh:oai:https://irlib.pccu.edu.tw/:987654321/48726","doi":null,"is_oa":false,"landing_page_url":"https://irlib.pccu.edu.tw//handle/987654321/48726","pdf_url":null,"source":{"id":"https://openalex.org/S7407064331","display_name":"Chinese Culture University Repository","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043435576","display_name":"Chang\u2010Tang Chiang","orcid":"https://orcid.org/0000-0003-1046-547X","observed_orcids":["https://orcid.org/0000-0003-1046-547X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Chang\u2010Tang Chiang","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5113454040","display_name":"Ming\u2010Hsien Yang","orcid":"https://orcid.org/0009-0000-0004-4482","observed_orcids":["https://orcid.org/0009-0000-0004-4482"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ming\u2010Hsien Yang","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083818754","display_name":"Tian-Lih Koo","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Tian-Lih Koo","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5046460267","display_name":"Chien Hsiang Liao","orcid":"https://orcid.org/0000-0002-9766-5396","observed_orcids":["https://orcid.org/0000-0002-9766-5396"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Chien Hsiang Liao","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-9766-5396","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.5535,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.8712975,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"21","issue":"3","first_page":"197","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0012000000569969416,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-engagement-behavior","display_name":"customer engagement behavior","score":0.9129999876022339},{"id":"https://openalex.org/keywords/user-participation","display_name":"user participation","score":0.9629999995231628},{"id":"https://openalex.org/keywords/social-media","display_name":"social media","score":0.9589999914169312},{"id":"https://openalex.org/keywords/socio-technical-systems-theory","display_name":"socio-technical systems theory","score":0.9350000023841858},{"id":"https://openalex.org/keywords/continuance-intention","display_name":"continuance intention","score":0.9959999918937683},{"id":"https://openalex.org/keywords/social-interaction","display_name":"social interaction","score":0.7910000085830688},{"id":"https://openalex.org/keywords/technical-interactions","display_name":"technical interactions","score":0.8069999814033508},{"id":"https://openalex.org/keywords/brand-community","display_name":"brand community","score":0.7609999775886536},{"id":"https://openalex.org/keywords/relationship-marketing","display_name":"relationship marketing","score":0.8259999752044678},{"id":"https://openalex.org/keywords/service-companies","display_name":"service companies","score":0.5130000114440918}],"concepts":[{"id":"https://openalex.org/C127627568","wikidata":"https://www.wikidata.org/wiki/Q1639361","display_name":"Sociotechnical system","level":2,"score":0.9244543313980103},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.7546611428260803},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.6774879693984985},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4743983745574951},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4242265522480011},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3795434534549713},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.33716195821762085},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3322943449020386},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.13277822732925415},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.11509791016578674},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.08819565176963806}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:https://irlib.pccu.edu.tw/:987654321/48726","doi":null,"is_oa":false,"landing_page_url":"https://irlib.pccu.edu.tw//handle/987654321/48726","pdf_url":null,"source":{"id":"https://openalex.org/S7407064331","display_name":"Chinese Culture University Repository","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"mag:3100142136","doi":null,"is_oa":false,"landing_page_url":"https://www.questia.com/library/journal/1P4-2438206741/what-drives-customer-engagement-behavior-the-impact","pdf_url":null,"source":{"id":"https://openalex.org/S114268679","display_name":"Journal of electronic commerce research","issn_l":"1526-6133","issn":["1526-6133","1938-9027"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","fnege-4","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Journal of electronic commerce research","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":71,"referenced_works":["https://openalex.org/W172982400","https://openalex.org/W1545970977","https://openalex.org/W1558680053","https://openalex.org/W1563786874","https://openalex.org/W1708393801","https://openalex.org/W1971440513","https://openalex.org/W1975390634","https://openalex.org/W1979422830","https://openalex.org/W1979907230","https://openalex.org/W1985831644","https://openalex.org/W1997054736","https://openalex.org/W2007323286","https://openalex.org/W2010061105","https://openalex.org/W2019657912","https://openalex.org/W2021856947","https://openalex.org/W2023071763","https://openalex.org/W2028885942","https://openalex.org/W2029260103","https://openalex.org/W2029686226","https://openalex.org/W2036063909","https://openalex.org/W2040716619","https://openalex.org/W2042244901","https://openalex.org/W2043146457","https://openalex.org/W2045358616","https://openalex.org/W2059393801","https://openalex.org/W2059918681","https://openalex.org/W2060147741","https://openalex.org/W2064049667","https://openalex.org/W2078368227","https://openalex.org/W2078690141","https://openalex.org/W2088504266","https://openalex.org/W2089314759","https://openalex.org/W2091550296","https://openalex.org/W2094280470","https://openalex.org/W2095916595","https://openalex.org/W2101699735","https://openalex.org/W2102688864","https://openalex.org/W2105512501","https://openalex.org/W2107264304","https://openalex.org/W2109174512","https://openalex.org/W2114715941","https://openalex.org/W2114821634","https://openalex.org/W2117356399","https://openalex.org/W2119681300","https://openalex.org/W2121538731","https://openalex.org/W2122890939","https://openalex.org/W2126512988","https://openalex.org/W2127625785","https://openalex.org/W2130892515","https://openalex.org/W2134884007","https://openalex.org/W2140198967","https://openalex.org/W2152559109","https://openalex.org/W2153674408","https://openalex.org/W2155236106","https://openalex.org/W2155516490","https://openalex.org/W2159981385","https://openalex.org/W2163024521","https://openalex.org/W2167325287","https://openalex.org/W2168015491","https://openalex.org/W2171422629","https://openalex.org/W2321610723","https://openalex.org/W2567622536","https://openalex.org/W2763182698","https://openalex.org/W2808002621","https://openalex.org/W2967831706","https://openalex.org/W3123652873","https://openalex.org/W3125949797","https://openalex.org/W3125976894","https://openalex.org/W3147795728","https://openalex.org/W3214923421","https://openalex.org/W4235678817"],"related_works":["https://openalex.org/W2758476219","https://openalex.org/W2163450035","https://openalex.org/W7166120206","https://openalex.org/W3205673716","https://openalex.org/W2583787210","https://openalex.org/W3094446745","https://openalex.org/W4387209022","https://openalex.org/W6960918566","https://openalex.org/W7162126744","https://openalex.org/W2915339219"],"abstract_inverted_index":{"[[abstract]]Recent":[0],"studies":[1],"have":[2],"shown":[3],"that":[4,108],"using":[5,99],"social":[6,29,40,48,64,89,111,119],"media":[7,30,65,120],"is":[8,55,129],"a":[9,22,74],"new":[10],"way":[11],"of":[12,39,52,60,87,144,152],"promoting":[13],"user":[14,19,26,61],"participation":[15,27,62],"and":[16,34,44,69],"understanding":[17,151],"potential":[18],"needs":[20],"for":[21],"service":[23],"firm.":[24],"However,":[25],"via":[28,63],"might":[31],"produce":[32],"synergistic":[33],"interactive":[35],"effects,":[36],"including":[37],"issues":[38],"interaction":[41,46,109],"with":[42,47,110,132],"members":[43,112],"technical":[45],"media.":[49],"The":[50,93],"purpose":[51],"this":[53],"study":[54,106],"to":[56,123],"examine":[57],"the":[58,85,88,116,141,150,153],"impact":[59],"on":[66,156],"continuance":[67,124,127],"intention":[68,128],"customer":[70,133],"engagement":[71,134],"behavior":[72],"from":[73,118],"sociotechnical":[75,145],"theory":[76,146],"perspective.":[77],"In":[78],"total,":[79],"381":[80],"respondents":[81],"were":[82,96],"selected":[83],"in":[84],"context":[86],"network":[90],"brand":[91],"community":[92],"hypothesized":[94],"associations":[95],"examined":[97],"by":[98],"partial":[100],"least":[101],"squares-structured":[102],"equation":[103],"modeling.":[104],"This":[105],"found":[107],"(social":[113],"issues)":[114,122],"mediates":[115],"association":[117],"(technical":[121],"intention.":[125],"Additionally,":[126],"positively":[130],"associated":[131],"behavior.":[135],"These":[136],"findings":[137],"not":[138],"only":[139],"complement":[140],"theoretical":[142],"arguments":[143],"but":[147],"also":[148],"enrich":[149],"existing":[154],"literature":[155],"relational":[157],"marketing.":[158]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":3}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2020-11-23T00:00:00"}