{"id":"https://openalex.org/W3094481655","doi":null,"title":"ANALISIS KEPUASAN PENGGUNA LAYANAN APLIKASI GOJEK RODA DUA DENGAN KERANGKA KERJA PIECES","display_name":"ANALISIS KEPUASAN PENGGUNA LAYANAN APLIKASI GOJEK RODA DUA DENGAN KERANGKA KERJA PIECES","publication_year":2019,"publication_date":"2019-12-16","ids":{"openalex":"https://openalex.org/W3094481655","mag":"3094481655"},"language":"id","primary_location":{"id":"mag:3094481655","doi":null,"is_oa":false,"landing_page_url":"https://ejurnal.dipanegara.ac.id/index.php/sensitif/article/download/459/402","pdf_url":null,"source":{"id":"https://openalex.org/S4306529653","display_name":"SENSITIf : Seminar Nasional Sistem Informasi dan Teknologi Informasi","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"SENSITIf : Seminar Nasional Sistem Informasi dan Teknologi Informasi","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5046468703","display_name":"Elvin Leander Hadisaputro","orcid":"https://orcid.org/0000-0003-1232-3977","observed_orcids":["https://orcid.org/0000-0003-1232-3977"]},"institutions":[{"id":"https://openalex.org/I4405260415","display_name":"STMIK Borneo Internasional","ror":"https://ror.org/03qga1z18","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405260415"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Elvin Leander Hadisaputro","raw_affiliation_strings":["STMIK Borneo Internasional"],"raw_orcid":"https://orcid.org/0000-0003-1232-3977","affiliations":[{"raw_affiliation_string":"STMIK Borneo Internasional","institution_ids":["https://openalex.org/I4405260415"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081893746","display_name":"Endri Wandi","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405260415","display_name":"STMIK Borneo Internasional","ror":"https://ror.org/03qga1z18","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405260415"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Endri Wandi","raw_affiliation_strings":["STMIK Borneo Internasional"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STMIK Borneo Internasional","institution_ids":["https://openalex.org/I4405260415"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5083402827","display_name":"Adi Hermawansyah","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405260415","display_name":"STMIK Borneo Internasional","ror":"https://ror.org/03qga1z18","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405260415"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Adi Hermawansyah","raw_affiliation_strings":["STMIK Borneo Internasional"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STMIK Borneo Internasional","institution_ids":["https://openalex.org/I4405260415"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4405260415"],"apc_list":null,"apc_paid":null,"fwci":0.5925,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.83076061,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"925","last_page":"930"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.36079999804496765,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.36079999804496765,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.326200008392334,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.1615000069141388,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/gojek","display_name":"Gojek","score":0.9409999847412109},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.640999972820282},{"id":"https://openalex.org/keywords/pieces-framework","display_name":"PIECES framework","score":0.8700000047683716},{"id":"https://openalex.org/keywords/super-apps","display_name":"super apps","score":0.6349999904632568},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.625},{"id":"https://openalex.org/keywords/balikpapan","display_name":"Balikpapan","score":0.9290000200271606}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.41375264525413513},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.3219074010848999}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:3094481655","doi":null,"is_oa":false,"landing_page_url":"https://ejurnal.dipanegara.ac.id/index.php/sensitif/article/download/459/402","pdf_url":null,"source":{"id":"https://openalex.org/S4306529653","display_name":"SENSITIf : Seminar Nasional Sistem Informasi dan Teknologi Informasi","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"SENSITIf : Seminar Nasional Sistem Informasi dan Teknologi Informasi","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5378999710083008,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7220228992","https://openalex.org/W7104640068","https://openalex.org/W7219133558","https://openalex.org/W6981706934","https://openalex.org/W4406809108","https://openalex.org/W7023698589","https://openalex.org/W3165429560","https://openalex.org/W4401493882","https://openalex.org/W4388813262","https://openalex.org/W3142059341"],"abstract_inverted_index":{"Gojek":[0,35],"merupakan":[1],"sebuah":[2],"superApp":[3],"yang":[4,14,60],"menyediakan":[5],"berbagai":[6],"layanan":[7,13,34,77,84],"transportasi":[8],"dan":[9,23],"gaya":[10],"hidup,":[11],"termasuk":[12],"berbasis":[15,36],"kendaraan":[16,37],"roda":[17,38,85],"dua,":[18],"yaitu":[19],"GoRide,":[20],"GoFood,":[21],"GoSend,":[22],"GoShop.":[24],"Penelitian":[25,66],"ini":[26,55,67],"berfokus":[27],"untuk":[28],"melihat":[29],"tingkat":[30],"kepuasan":[31,52],"dari":[32,62],"pengguna":[33],"dua":[39,86],"dengan":[40,76],"mengambil":[41],"sampel":[42],"penelitian":[43,54],"di":[44],"Kecamatan":[45],"Balikpapan":[46],"Selatan,":[47],"Kota":[48],"Balikpapan.":[49],"Metode":[50],"penilaian":[51],"pada":[53,72],"menggunakan":[56],"kerangka":[57],"kerja":[58],"PIECES,":[59,83],"menilai":[61],"enam":[63],"domain":[64],"permasalahan.":[65],"mendapati":[68],"konsumen":[69],"masih":[70],"berada":[71],"kondisi":[73],"cukup":[74],"puas":[75],"aplikasi":[78],"Gojek.":[79],"\r\n\u00a0\r\nKata":[80],"kunci\u2014":[81],"Gojek,":[82]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2020-10-29T00:00:00"}
