{"id":"https://openalex.org/W3092980468","doi":"https://doi.org/10.3390/app10207311","title":"A Method for Building Service Process Value Model Based on Process Mining","display_name":"A Method for Building Service Process Value Model Based on Process Mining","publication_year":2020,"publication_date":"2020-10-19","ids":{"openalex":"https://openalex.org/W3092980468","doi":"https://doi.org/10.3390/app10207311","mag":"3092980468"},"language":"en","primary_location":{"id":"doi:10.3390/app10207311","doi":"https://doi.org/10.3390/app10207311","is_oa":true,"landing_page_url":"https://doi.org/10.3390/app10207311","pdf_url":"https://www.mdpi.com/2076-3417/10/20/7311/pdf","source":{"id":"https://openalex.org/S4210205812","display_name":"Applied Sciences","issn_l":"2076-3417","issn":["2076-3417"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","doaj","norway-1","oarl","poland-100","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Applied Sciences","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/2076-3417/10/20/7311/pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019061949","display_name":"Xuequan Zhou","orcid":"https://orcid.org/0000-0001-7212-8335","observed_orcids":["https://orcid.org/0000-0001-7212-8335"]},"institutions":[{"id":"https://openalex.org/I1294671590","display_name":"Centre National de la Recherche Scientifique","ror":"https://ror.org/02feahw73","country_code":"FR","type":"government","lineage":["https://openalex.org/I1294671590"]},{"id":"https://openalex.org/I15057530","display_name":"Universit\u00e9 de Bordeaux","ror":"https://ror.org/057qpr032","country_code":"FR","type":"education","lineage":["https://openalex.org/I15057530"]},{"id":"https://openalex.org/I204983213","display_name":"Harbin Institute of Technology","ror":"https://ror.org/01yqg2h08","country_code":"CN","type":"education","lineage":["https://openalex.org/I204983213"]},{"id":"https://openalex.org/I4210157089","display_name":"Laboratoire de l'Int\u00e9gration du Mat\u00e9riau au Syst\u00e8me","ror":"https://ror.org/04nabhy78","country_code":"FR","type":"facility","lineage":["https://openalex.org/I1294671590","https://openalex.org/I15057530","https://openalex.org/I4210091158","https://openalex.org/I4210095849","https://openalex.org/I4210157089","https://openalex.org/I4210160189"]}],"countries":["CN","FR"],"is_corresponding":false,"raw_author_name":"Xuequan Zhou","raw_affiliation_strings":["Harbin Institute of Technology\u2014Research Center of Intelligent Computing for Enterprises & Services (ICES), Harbin 150001, China","University of Bordeaux\u2014IMS UMR CNRS 5218, 33405 Talence CEDEX, France"],"raw_orcid":"https://orcid.org/0000-0001-7212-8335","affiliations":[{"raw_affiliation_string":"Harbin Institute of Technology\u2014Research Center of Intelligent Computing for Enterprises & Services (ICES), Harbin 150001, China","institution_ids":["https://openalex.org/I204983213"]},{"raw_affiliation_string":"University of Bordeaux\u2014IMS UMR CNRS 5218, 33405 Talence CEDEX, France","institution_ids":["https://openalex.org/I1294671590","https://openalex.org/I15057530","https://openalex.org/I4210157089"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046427982","display_name":"Gr\u00e9gory Zacharewicz","orcid":"https://orcid.org/0000-0001-7726-1725","observed_orcids":["https://orcid.org/0000-0001-7726-1725"]},"institutions":[{"id":"https://openalex.org/I4210127738","display_name":"IMT Mines Al\u00e8s","ror":"https://ror.org/03e8rf594","country_code":"FR","type":"education","lineage":["https://openalex.org/I205703379","https://openalex.org/I4210127738"]}],"countries":["FR"],"is_corresponding":true,"raw_author_name":"Gregory Zacharewicz","raw_affiliation_strings":["IMT Mines Ales\u2014Laboratoire des Science du Risque (LSR), 30319 Al\u00e8s CEDEX, France"],"raw_orcid":"https://orcid.org/0000-0001-7726-1725","affiliations":[{"raw_affiliation_string":"IMT Mines Ales\u2014Laboratoire des Science du Risque (LSR), 30319 Al\u00e8s CEDEX, France","institution_ids":["https://openalex.org/I4210127738"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100675680","display_name":"David Chen","orcid":"https://orcid.org/0000-0001-6971-6654","observed_orcids":["https://orcid.org/0000-0001-6971-6654","https://orcid.org/0000-0003-1858-7201","https://orcid.org/0000-0001-8690-7196","https://orcid.org/0000-0001-5531-9180"]},"institutions":[{"id":"https://openalex.org/I1294671590","display_name":"Centre National de la Recherche Scientifique","ror":"https://ror.org/02feahw73","country_code":"FR","type":"government","lineage":["https://openalex.org/I1294671590"]},{"id":"https://openalex.org/I15057530","display_name":"Universit\u00e9 de Bordeaux","ror":"https://ror.org/057qpr032","country_code":"FR","type":"education","lineage":["https://openalex.org/I15057530"]},{"id":"https://openalex.org/I4210157089","display_name":"Laboratoire de l'Int\u00e9gration du Mat\u00e9riau au Syst\u00e8me","ror":"https://ror.org/04nabhy78","country_code":"FR","type":"facility","lineage":["https://openalex.org/I1294671590","https://openalex.org/I15057530","https://openalex.org/I4210091158","https://openalex.org/I4210095849","https://openalex.org/I4210157089","https://openalex.org/I4210160189"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"David Chen","raw_affiliation_strings":["University of Bordeaux\u2014IMS UMR CNRS 5218, 33405 Talence CEDEX, France"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Bordeaux\u2014IMS UMR CNRS 5218, 33405 Talence CEDEX, France","institution_ids":["https://openalex.org/I1294671590","https://openalex.org/I15057530","https://openalex.org/I4210157089"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089932171","display_name":"Dianhui Chu","orcid":"https://orcid.org/0000-0001-8039-8394","observed_orcids":["https://orcid.org/0000-0001-8039-8394","https://orcid.org/0000-0003-2973-7252","https://orcid.org/0000-0002-2810-5264"]},"institutions":[{"id":"https://openalex.org/I204983213","display_name":"Harbin Institute of Technology","ror":"https://ror.org/01yqg2h08","country_code":"CN","type":"education","lineage":["https://openalex.org/I204983213"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Dianhui Chu","raw_affiliation_strings":["Harbin Institute of Technology\u2014Research Center of Intelligent Computing for Enterprises & Services (ICES), Harbin 150001, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Harbin Institute of Technology\u2014Research Center of Intelligent Computing for Enterprises & Services (ICES), Harbin 150001, China","institution_ids":["https://openalex.org/I204983213"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5046427982"],"corresponding_institution_ids":["https://openalex.org/I4210127738"],"apc_list":{"value":1800,"currency":"CHF","value_usd":1901},"apc_paid":{"value":1800,"currency":"CHF","value_usd":1901},"fwci":3.0951,"has_fulltext":true,"cited_by_count":19,"citation_normalized_percentile":{"value":0.92049682,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":98},"biblio":{"volume":"10","issue":"20","first_page":"7311","last_page":"7311"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.7167999744415283,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.7167999744415283,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.2791000008583069,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10763","display_name":"Digital Transformation in Industry","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process-mining","display_name":"process mining","score":0.7749999761581421},{"id":"https://openalex.org/keywords/servitization","display_name":"servitization","score":0.9369999766349792},{"id":"https://openalex.org/keywords/value-co-creation","display_name":"value co-creation","score":0.8119999766349792},{"id":"https://openalex.org/keywords/multi-actor-collaboration","display_name":"multi-actor collaboration","score":0.9739999771118164},{"id":"https://openalex.org/keywords/event-logs","display_name":"event logs","score":0.718999981880188},{"id":"https://openalex.org/keywords/alpha-algorithm","display_name":"alpha algorithm","score":0.7160000205039978},{"id":"https://openalex.org/keywords/prom","display_name":"ProM","score":0.800000011920929},{"id":"https://openalex.org/keywords/service-process","display_name":"service process","score":0.48399999737739563}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6868861317634583},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5993765592575073},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.5891410112380981},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5339312553405762},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5155741572380066},{"id":"https://openalex.org/C15587899","wikidata":"https://www.wikidata.org/wiki/Q7455812","display_name":"Service system","level":3,"score":0.43905457854270935},{"id":"https://openalex.org/C124670913","wikidata":"https://www.wikidata.org/wiki/Q2608526","display_name":"Process mining","level":5,"score":0.42079785466194153},{"id":"https://openalex.org/C16151460","wikidata":"https://www.wikidata.org/wiki/Q3480069","display_name":"Service level objective","level":5,"score":0.413571298122406},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.4106498956680298},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3500474691390991},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.32762670516967773},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.20661407709121704},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.20599552989006042},{"id":"https://openalex.org/C207505557","wikidata":"https://www.wikidata.org/wiki/Q4374012","display_name":"Business process modeling","level":4,"score":0.16361188888549805},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.12738913297653198},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.12081077694892883},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.3390/app10207311","doi":"https://doi.org/10.3390/app10207311","is_oa":true,"landing_page_url":"https://doi.org/10.3390/app10207311","pdf_url":"https://www.mdpi.com/2076-3417/10/20/7311/pdf","source":{"id":"https://openalex.org/S4210205812","display_name":"Applied Sciences","issn_l":"2076-3417","issn":["2076-3417"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","doaj","norway-1","oarl","poland-100","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Applied Sciences","raw_type":"journal-article"},{"id":"pmh:oai:HAL:hal-02968852v1","doi":null,"is_oa":true,"landing_page_url":"https://hal.science/hal-02968852","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405252976","host_organization_name":"Centre pour la Communication Scientifique Directe","host_organization_lineage":["https://openalex.org/I4405252976"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"https://www.mdpi.com/2076-3417/10/20/7311","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:doaj.org/article:2a7773db8c5c446c8e5a63e0bcfbbeef","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/2a7773db8c5c446c8e5a63e0bcfbbeef","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Applied Sciences, Vol 10, Iss 20, p 7311 (2020)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.3390/app10207311","doi":"https://doi.org/10.3390/app10207311","is_oa":true,"landing_page_url":"https://doi.org/10.3390/app10207311","pdf_url":"https://www.mdpi.com/2076-3417/10/20/7311/pdf","source":{"id":"https://openalex.org/S4210205812","display_name":"Applied Sciences","issn_l":"2076-3417","issn":["2076-3417"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","doaj","norway-1","oarl","poland-100","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Applied Sciences","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.5299999713897705}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3092980468.pdf","grobid_xml":"https://content.openalex.org/works/W3092980468.grobid-xml"},"referenced_works_count":42,"referenced_works":["https://openalex.org/W949909655","https://openalex.org/W1508806467","https://openalex.org/W1575276008","https://openalex.org/W1914225607","https://openalex.org/W1982026743","https://openalex.org/W1993624365","https://openalex.org/W2004314935","https://openalex.org/W2034212418","https://openalex.org/W2039673320","https://openalex.org/W2046802670","https://openalex.org/W2052476220","https://openalex.org/W2085089829","https://openalex.org/W2094608307","https://openalex.org/W2098250644","https://openalex.org/W2098916257","https://openalex.org/W2100115309","https://openalex.org/W2101238481","https://openalex.org/W2107988831","https://openalex.org/W2115380084","https://openalex.org/W2116752852","https://openalex.org/W2123973640","https://openalex.org/W2140497364","https://openalex.org/W2143002830","https://openalex.org/W2156523760","https://openalex.org/W2167903179","https://openalex.org/W2170917993","https://openalex.org/W2171461844","https://openalex.org/W2171778336","https://openalex.org/W2313016168","https://openalex.org/W2325858526","https://openalex.org/W2351708284","https://openalex.org/W2355910809","https://openalex.org/W2463765692","https://openalex.org/W2503835782","https://openalex.org/W2540418902","https://openalex.org/W2564806394","https://openalex.org/W2606889256","https://openalex.org/W2911153519","https://openalex.org/W2986554599","https://openalex.org/W3035167791","https://openalex.org/W3159564893","https://openalex.org/W4230145224"],"related_works":["https://openalex.org/W4392228042","https://openalex.org/W3208241518","https://openalex.org/W167256405","https://openalex.org/W2315910522","https://openalex.org/W2763807801","https://openalex.org/W2050218156","https://openalex.org/W2488634035","https://openalex.org/W7137690868","https://openalex.org/W562220107","https://openalex.org/W7065120382"],"abstract_inverted_index":{"With":[0],"the":[1,29,36,42,50,71,84,89,92,104,108,114,120,126,131,135,152,189,195,199],"emergence":[2],"and":[3,8,22,74,81,98,123,128,158],"development":[4],"of":[5,44,78,107,134,155],"servitization,":[6],"more":[7,9],"enterprises":[10],"are":[11],"turning":[12],"from":[13],"product":[14],"focus":[15,118],"to":[16,40,102,144,159,177,193],"service":[17,51,61,79,90,109,147,156,161],"focus.":[18],"Service":[19],"is":[20,28],"customer-oriented,":[21],"driven":[23],"by":[24,32,70,173],"customer":[25],"requirements.":[26],"Value":[27],"goal":[30],"pursued":[31],"all":[33],"actors":[34,148,162],"in":[35,49,83,88,125,140,151,198],"service.":[37],"In":[38],"order":[39],"analyze":[41],"mechanism":[43],"multi-actor":[45],"collaborative":[46],"value":[47,63,111,132,150,165],"creation":[48,133],"process,":[52],"this":[53,141],"paper":[54,142],"proposes":[55],"a":[56,60,169,184],"method":[57,93],"for":[58,191],"building":[59],"process":[62,67,95,110],"model,":[64],"based":[65,187],"on":[66,119,188],"mining.":[68],"Driven":[69],"raw":[72],"data":[73],"an":[75,174],"event":[76],"log":[77],"activities":[80,124],"processes":[82,122],"real":[85],"world,":[86],"stored":[87],"system,":[91],"uses":[94],"mining":[96],"techniques":[97],"combines":[99],"domain":[100],"knowledge":[101],"describe":[103],"construction":[105,197],"steps":[106],"model":[112,138,196],"at":[113],"conceptual":[115],"level.":[116],"We":[117,167],"specific":[121],"service,":[127],"mainly":[129],"consider":[130],"activity.":[136],"The":[137],"proposed":[139],"aims,":[143],"reflect":[145],"how":[146],"co-create":[149],"actual":[153],"execution":[154],"processes,":[157],"help":[160],"achieve":[163],"their":[164],"goals.":[166],"use":[168],"case":[170,176,200],"study":[171],"inspired":[172],"industrial":[175],"validate":[178],"our":[179],"idea.":[180],"Moreover,":[181],"we":[182],"develop":[183],"new":[185],"plug-in,":[186],"\u03b1-algorithm":[190],"ProM,":[192],"realize":[194],"study.":[201]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":4}],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2020-10-22T00:00:00"}