{"id":"https://openalex.org/W3092003990","doi":"https://doi.org/10.1108/aci-06-2020-0003","title":"Assessing university students' perception of academic quality using machine learning","display_name":"Assessing university students' perception of academic quality using machine learning","publication_year":2020,"publication_date":"2020-10-09","ids":{"openalex":"https://openalex.org/W3092003990","doi":"https://doi.org/10.1108/aci-06-2020-0003","mag":"3092003990"},"language":"en","primary_location":{"id":"doi:10.1108/aci-06-2020-0003","doi":"https://doi.org/10.1108/aci-06-2020-0003","is_oa":true,"landing_page_url":"https://doi.org/10.1108/aci-06-2020-0003","pdf_url":"https://www.emerald.com/insight/content/doi/10.1108/ACI-06-2020-0003/full/pdf?title=assessing-university-students-perception-of-academic-quality-using-machine-learning","source":{"id":"https://openalex.org/S2737635154","display_name":"Applied Computing and Informatics","issn_l":"2210-8327","issn":["2210-8327","2634-1964"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","dongbi-b","norway-1","poland-20","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Applied Computing and Informatics","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.emerald.com/insight/content/doi/10.1108/ACI-06-2020-0003/full/pdf?title=assessing-university-students-perception-of-academic-quality-using-machine-learning","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5076166876","display_name":"Alberto Guill\u00e9n","orcid":"https://orcid.org/0000-0001-9918-3238","observed_orcids":["https://orcid.org/0000-0001-9918-3238"]},"institutions":[{"id":"https://openalex.org/I173304897","display_name":"Universidad de Granada","ror":"https://ror.org/04njjy449","country_code":"ES","type":"education","lineage":["https://openalex.org/I173304897"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Alberto Guill\u00e9n Perales","raw_affiliation_strings":["Computer Architecture and Technology Department, University of Granada, Granada, Spain","Department of Marketing and Market Research, University of Granada, Granada, Spain,"],"raw_orcid":"https://orcid.org/0000-0001-9918-3238","affiliations":[{"raw_affiliation_string":"Computer Architecture and Technology Department, University of Granada, Granada, Spain","institution_ids":["https://openalex.org/I173304897"]},{"raw_affiliation_string":"Department of Marketing and Market Research, University of Granada, Granada, Spain,","institution_ids":["https://openalex.org/I173304897"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028878179","display_name":"Francisco Jos\u00e9 Li\u00e9bana-Cabanillas","orcid":"https://orcid.org/0000-0002-3255-0651","observed_orcids":["https://orcid.org/0000-0002-3255-0651"]},"institutions":[{"id":"https://openalex.org/I173304897","display_name":"Universidad de Granada","ror":"https://ror.org/04njjy449","country_code":"ES","type":"education","lineage":["https://openalex.org/I173304897"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Francisco Li\u00e9bana-Cabanillas","raw_affiliation_strings":["Department of Marketing and Market Research, University of Granada, Granada, Spain","Computer Architecture and Technology Department, University of Granada, Granada, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing and Market Research, University of Granada, Granada, Spain","institution_ids":["https://openalex.org/I173304897"]},{"raw_affiliation_string":"Computer Architecture and Technology Department, University of Granada, Granada, Spain","institution_ids":["https://openalex.org/I173304897"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038028871","display_name":"Juan S\u00e1nchez\u2010Fern\u00e1ndez","orcid":"https://orcid.org/0000-0001-6725-920X","observed_orcids":["https://orcid.org/0000-0001-6725-920X","https://orcid.org/0009-0004-9208-2812"]},"institutions":[{"id":"https://openalex.org/I173304897","display_name":"Universidad de Granada","ror":"https://ror.org/04njjy449","country_code":"ES","type":"education","lineage":["https://openalex.org/I173304897"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Juan S\u00e1nchez-Fern\u00e1ndez","raw_affiliation_strings":["Department of Marketing and Market Research, University of Granada, Granada, Spain","Computer Architecture and Technology Department, University of Granada, Granada, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing and Market Research, University of Granada, Granada, Spain","institution_ids":["https://openalex.org/I173304897"]},{"raw_affiliation_string":"Computer Architecture and Technology Department, University of Granada, Granada, Spain","institution_ids":["https://openalex.org/I173304897"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5059976520","display_name":"Luis Javier Herrera","orcid":"https://orcid.org/0000-0003-3220-9389","observed_orcids":["https://orcid.org/0000-0003-3220-9389"]},"institutions":[{"id":"https://openalex.org/I173304897","display_name":"Universidad de Granada","ror":"https://ror.org/04njjy449","country_code":"ES","type":"education","lineage":["https://openalex.org/I173304897"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Luis Javier Herrera","raw_affiliation_strings":["Computer Architecture and Technology Department, University of Granada, Granada, Spain","Department of Marketing and Market Research, University of Granada, Granada, Spain,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Computer Architecture and Technology Department, University of Granada, Granada, Spain","institution_ids":["https://openalex.org/I173304897"]},{"raw_affiliation_string":"Department of Marketing and Market Research, University of Granada, Granada, Spain,","institution_ids":["https://openalex.org/I173304897"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I173304897"],"apc_list":null,"apc_paid":null,"fwci":1.3506,"has_fulltext":true,"cited_by_count":23,"citation_normalized_percentile":{"value":0.84897347,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"20","issue":"1/2","first_page":"20","last_page":"34"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7890999913215637,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7890999913215637,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13929","display_name":"Educational Outcomes and Influences","score":0.13600000739097595,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11039","display_name":"Evaluation of Teaching Practices","score":0.061799999326467514,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/academic-quality","display_name":"academic quality","score":0.7730000019073486},{"id":"https://openalex.org/keywords/student-perceptions","display_name":"student perceptions","score":0.75},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.890999972820282},{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.8830000162124634},{"id":"https://openalex.org/keywords/quality-in-higher-education","display_name":"higher education quality","score":0.7450000047683716},{"id":"https://openalex.org/keywords/student-satisfaction","display_name":"student satisfaction","score":0.7820000052452087},{"id":"https://openalex.org/keywords/teacher-perceptions","display_name":"teacher perceptions","score":0.5920000076293945},{"id":"https://openalex.org/keywords/multi-objective-optimization","display_name":"multi-objective optimization","score":0.9129999876022339},{"id":"https://openalex.org/keywords/quality-assessment","display_name":"quality assessment","score":0.3840000033378601}],"concepts":[{"id":"https://openalex.org/C136703025","wikidata":"https://www.wikidata.org/wiki/Q44605","display_name":"SERVQUAL","level":4,"score":0.8151425123214722},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.633336067199707},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6317163705825806},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5999009013175964},{"id":"https://openalex.org/C139807058","wikidata":"https://www.wikidata.org/wiki/Q352374","display_name":"Adaptation (eye)","level":2,"score":0.5632216930389404},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5561971068382263},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5497867465019226},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.5290010571479797},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.44866806268692017},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.43683648109436035},{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.41558197140693665},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.411693274974823},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.36895066499710083},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.36247673630714417},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3107072710990906},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.08435273170471191},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08166444301605225},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.07454460859298706},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/aci-06-2020-0003","doi":"https://doi.org/10.1108/aci-06-2020-0003","is_oa":true,"landing_page_url":"https://doi.org/10.1108/aci-06-2020-0003","pdf_url":"https://www.emerald.com/insight/content/doi/10.1108/ACI-06-2020-0003/full/pdf?title=assessing-university-students-perception-of-academic-quality-using-machine-learning","source":{"id":"https://openalex.org/S2737635154","display_name":"Applied Computing and Informatics","issn_l":"2210-8327","issn":["2210-8327","2634-1964"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","dongbi-b","norway-1","poland-20","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Applied Computing and Informatics","raw_type":"journal-article"},{"id":"pmh:oai:digibug.ugr.es:10481/90650","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/10481/90650","pdf_url":"https://digibug.ugr.es/bitstream/10481/90650/1/10-1108_ACI-06-2020-0003.pdf","source":{"id":"https://openalex.org/S4306400567","display_name":"Institutional Repository of the University of Granada (University of Granada)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I173304897","host_organization_name":"Universidad de Granada","host_organization_lineage":["https://openalex.org/I173304897"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:doaj.org/article:9fa72aa934f34ef9b7633ba3604170cd","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/9fa72aa934f34ef9b7633ba3604170cd","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Applied Computing and Informatics, Vol 20, Iss 1/2, Pp 20-34 (2024)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1108/aci-06-2020-0003","doi":"https://doi.org/10.1108/aci-06-2020-0003","is_oa":true,"landing_page_url":"https://doi.org/10.1108/aci-06-2020-0003","pdf_url":"https://www.emerald.com/insight/content/doi/10.1108/ACI-06-2020-0003/full/pdf?title=assessing-university-students-perception-of-academic-quality-using-machine-learning","source":{"id":"https://openalex.org/S2737635154","display_name":"Applied Computing and Informatics","issn_l":"2210-8327","issn":["2210-8327","2634-1964"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","dongbi-b","norway-1","poland-20","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Applied Computing and Informatics","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","display_name":"Quality education","score":0.975600004196167}],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/4","display_name":"Quality education","score":0.6100000143051147}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[{"id":"https://openalex.org/G113701000","display_name":null,"funder_award_id":"Grant B-SEJ-209-UGR18","funder_id":"https://openalex.org/F4320335322","funder_display_name":"European Regional Development Fund"},{"id":"https://openalex.org/G2118552885","display_name":null,"funder_award_id":"FPA2017-85197-P","funder_id":"https://openalex.org/F4320321837","funder_display_name":"Ministerio de Econom\u00eda y Competitividad"},{"id":"https://openalex.org/G2907847778","display_name":null,"funder_award_id":"UGR18","funder_id":"https://openalex.org/F4320335322","funder_display_name":"European Regional Development Fund"},{"id":"https://openalex.org/G3865765995","display_name":null,"funder_award_id":"RTI2018-101674-B-I00","funder_id":"https://openalex.org/F4320321837","funder_display_name":"Ministerio de Econom\u00eda y Competitividad"},{"id":"https://openalex.org/G4886814103","display_name":null,"funder_award_id":"B-SEJ-209-UGR18","funder_id":"https://openalex.org/F4320335322","funder_display_name":"European Regional Development Fund"},{"id":"https://openalex.org/G6268823086","display_name":null,"funder_award_id":"RTI2018","funder_id":"https://openalex.org/F4320321837","funder_display_name":"Ministerio de Econom\u00eda y Competitividad"},{"id":"https://openalex.org/G6298273575","display_name":null,"funder_award_id":"RTI2018","funder_id":"https://openalex.org/F4320335322","funder_display_name":"European Regional Development Fund"}],"funders":[{"id":"https://openalex.org/F4320321837","display_name":"Ministerio de Econom\u00eda y Competitividad","ror":"https://ror.org/034900433"},{"id":"https://openalex.org/F4320335322","display_name":"European Regional Development Fund","ror":"https://ror.org/00k4n6c32"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3092003990.pdf","grobid_xml":"https://content.openalex.org/works/W3092003990.grobid-xml"},"referenced_works_count":60,"referenced_works":["https://openalex.org/W30278257","https://openalex.org/W80705141","https://openalex.org/W114758211","https://openalex.org/W585582522","https://openalex.org/W1547994274","https://openalex.org/W1581653840","https://openalex.org/W1591661435","https://openalex.org/W1598819415","https://openalex.org/W1683742771","https://openalex.org/W1689771227","https://openalex.org/W1730893042","https://openalex.org/W1898610025","https://openalex.org/W1972470141","https://openalex.org/W1979656299","https://openalex.org/W1979741090","https://openalex.org/W1982701576","https://openalex.org/W1990141734","https://openalex.org/W1990734532","https://openalex.org/W1992813784","https://openalex.org/W1995046486","https://openalex.org/W1998926712","https://openalex.org/W2002528230","https://openalex.org/W2002836399","https://openalex.org/W2004735350","https://openalex.org/W2023609480","https://openalex.org/W2026493902","https://openalex.org/W2031495696","https://openalex.org/W2031550033","https://openalex.org/W2031834482","https://openalex.org/W2033440610","https://openalex.org/W2035770325","https://openalex.org/W2042615957","https://openalex.org/W2046752514","https://openalex.org/W2050578586","https://openalex.org/W2056223733","https://openalex.org/W2097307314","https://openalex.org/W2099078684","https://openalex.org/W2099111195","https://openalex.org/W2104217210","https://openalex.org/W2113586794","https://openalex.org/W2119355372","https://openalex.org/W2151694441","https://openalex.org/W2153856712","https://openalex.org/W2156483112","https://openalex.org/W2181268495","https://openalex.org/W2255057984","https://openalex.org/W2272232143","https://openalex.org/W2288643275","https://openalex.org/W2304612999","https://openalex.org/W2402190689","https://openalex.org/W2526900035","https://openalex.org/W2547323929","https://openalex.org/W2790085825","https://openalex.org/W2939725718","https://openalex.org/W2940584101","https://openalex.org/W2943968120","https://openalex.org/W2979296791","https://openalex.org/W3003259324","https://openalex.org/W4238082391","https://openalex.org/W4299669611"],"related_works":["https://openalex.org/W2289027011","https://openalex.org/W2737257002","https://openalex.org/W2910316184","https://openalex.org/W2402662503","https://openalex.org/W2800071119","https://openalex.org/W2107603649","https://openalex.org/W2217283646","https://openalex.org/W7162335980","https://openalex.org/W2921756020","https://openalex.org/W30974362"],"abstract_inverted_index":{"Purpose":[0],"The":[1],"aim":[2],"of":[3,11,23,36,66,70,88,101,143,167,182],"this":[4,31,173],"research":[5],"is":[6,33],"to":[7,19,39,46,53,136,191],"assess":[8,47],"the":[9,12,24,34,63,71,86,89,98,113,117,122,125,132,137,144,147,164,168,177],"influence":[10],"underlying":[13],"service":[14,72,128],"quality":[15,73,129,183],"variable,":[16],"usually":[17],"related":[18],"university":[20,192],"students'":[21,48,133],"perception":[22],"educational":[25],"experience.":[26],"Another":[27],"aspect":[28],"analysed":[29],"in":[30,82,185,189],"work":[32],"development":[35],"a":[37,57,83,93],"procedure":[38],"determine":[40],"which":[41],"variables":[42],"are":[43],"more":[44],"significant":[45,127],"satisfaction.":[49],"Design/methodology/approach":[50],"In":[51,62,97],"order":[52],"achieve":[54],"both":[55],"goals,":[56],"twofold":[58],"methodology":[59],"was":[60,74],"approached.":[61],"first":[64],"phase":[65,100],"research,":[67,102],"an":[68],"assessment":[69],"performed":[75],"with":[76,109,146,176],"data":[77],"gathered":[78],"from":[79,105,112,121,131,163],"580":[80],"students":[81,106],"process":[84],"involving":[85],"adaptation":[87],"SERVQUAL":[90],"scale":[91],"through":[92,172],"multi-objective":[94],"optimization":[95],"methodology.":[96],"second":[99],"results":[103,145],"obtained":[104,111,171],"were":[107],"compared":[108],"those":[110],"teaching":[114,148],"staff":[115,149],"at":[116],"university.":[118],"Findings":[119],"Results":[120],"analysis":[123],"revealed":[124],"most":[126],"dimensions":[130],"viewpoint":[134],"according":[135],"scores":[138],"that":[139],"they":[140],"provided.":[141],"Comparison":[142],"showed":[150],"noticeable":[151],"differences":[152],"when":[153],"assessing":[154],"academic":[155],"quality.":[156],"Originality/value":[157],"Significant":[158],"conclusions":[159],"can":[160],"be":[161],"drawn":[162],"theoretical":[165],"review":[166],"empirical":[169],"evidences":[170],"study":[174],"helping":[175],"practical":[178],"design":[179],"and":[180],"implementation":[181],"strategies":[184],"higher":[186],"education":[187],"especially":[188],"regard":[190],"education.":[193]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":4},{"year":2021,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2020-10-15T00:00:00"}