{"id":"https://openalex.org/W3091941564","doi":"https://doi.org/10.35508/jom.v12i2.2695","title":"ANALISIS SISTEM ANTRIAN DALAM OPTIMALISASI LAYANAN DI SUPERMARKET HYPERSTORE","display_name":"ANALISIS SISTEM ANTRIAN DALAM OPTIMALISASI LAYANAN DI SUPERMARKET HYPERSTORE","publication_year":2020,"publication_date":"2020-09-25","ids":{"openalex":"https://openalex.org/W3091941564","doi":"https://doi.org/10.35508/jom.v12i2.2695","mag":"3091941564"},"language":"en","primary_location":{"id":"doi:10.35508/jom.v12i2.2695","doi":"https://doi.org/10.35508/jom.v12i2.2695","is_oa":true,"landing_page_url":"https://doi.org/10.35508/jom.v12i2.2695","pdf_url":"http://ejurnal.undana.ac.id/index.php/JEM/article/download/2695/1948","source":{"id":"https://openalex.org/S4210225640","display_name":"Journal of Management Small and Medium Enterprises (SMEs)","issn_l":"2502-2385","issn":["2502-2385","2723-469X"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4404660978","host_organization_name":"University of Nusa Cendana","host_organization_lineage":["https://openalex.org/P4404660978"],"host_organization_lineage_names":["University of Nusa Cendana"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management : Small and Medium Enterprises (SMEs)","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"http://ejurnal.undana.ac.id/index.php/JEM/article/download/2695/1948","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5060960999","display_name":"Benediktus L V Bataona","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I315861787","display_name":"University of Nusa Cendana","ror":"https://ror.org/04yf4aj88","country_code":"ID","type":"education","lineage":["https://openalex.org/I315861787"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Benediktus L V Bataona","raw_affiliation_strings":["Universitas Nusa Cendana"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Nusa Cendana","institution_ids":["https://openalex.org/I315861787"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046247690","display_name":"Antonio E L Nyoko","orcid":"https://orcid.org/0000-0002-0178-2097","observed_orcids":["https://orcid.org/0000-0002-0178-2097"]},"institutions":[{"id":"https://openalex.org/I315861787","display_name":"University of Nusa Cendana","ror":"https://ror.org/04yf4aj88","country_code":"ID","type":"education","lineage":["https://openalex.org/I315861787"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Antonio E L Nyoko","raw_affiliation_strings":["Universitas Nusa Cendana"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Nusa Cendana","institution_ids":["https://openalex.org/I315861787"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5059746715","display_name":"Ni Putu Nursiani","orcid":"https://orcid.org/0009-0007-2889-6856","observed_orcids":["https://orcid.org/0009-0007-2889-6856"]},"institutions":[{"id":"https://openalex.org/I315861787","display_name":"University of Nusa Cendana","ror":"https://ror.org/04yf4aj88","country_code":"ID","type":"education","lineage":["https://openalex.org/I315861787"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ni Putu Nursiani","raw_affiliation_strings":["Universitas Nusa Cendana"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Nusa Cendana","institution_ids":["https://openalex.org/I315861787"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I315861787"],"apc_list":{"value":25,"currency":"USD","value_usd":25},"apc_paid":{"value":25,"currency":"USD","value_usd":25},"fwci":2.0689,"has_fulltext":true,"cited_by_count":32,"citation_normalized_percentile":{"value":0.87604893,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"12","issue":"2","first_page":"225","last_page":"237"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13706","display_name":"Management and Optimization Techniques","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/queuing-systems","display_name":"queuing systems","score":0.6729999780654907},{"id":"https://openalex.org/keywords/supermarket-checkout","display_name":"supermarket checkout","score":0.6620000004768372},{"id":"https://openalex.org/keywords/first-come-first-served","display_name":"first come first served","score":0.8019999861717224},{"id":"https://openalex.org/keywords/service-optimization","display_name":"service optimization","score":0.6299999952316284},{"id":"https://openalex.org/keywords/customer-arrival-rate","display_name":"customer arrival rate","score":0.9049999713897705},{"id":"https://openalex.org/keywords/service-rate","display_name":"service rate","score":0.628000020980835}],"concepts":[{"id":"https://openalex.org/C22684755","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing theory","level":2,"score":0.7050077319145203},{"id":"https://openalex.org/C160403385","wikidata":"https://www.wikidata.org/wiki/Q220543","display_name":"Queue","level":2,"score":0.6426769495010376},{"id":"https://openalex.org/C198352243","wikidata":"https://www.wikidata.org/wiki/Q37105","display_name":"Line (geometry)","level":2,"score":0.5411907434463501},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.49461695551872253},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4361782670021057},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.4268728494644165},{"id":"https://openalex.org/C128220111","wikidata":"https://www.wikidata.org/wiki/Q4531011","display_name":"Queue management system","level":3,"score":0.4265686273574829},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3883011043071747},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.36936596035957336},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.301535964012146},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.2709006369113922},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.14848002791404724},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.11891904473304749},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.35508/jom.v12i2.2695","doi":"https://doi.org/10.35508/jom.v12i2.2695","is_oa":true,"landing_page_url":"https://doi.org/10.35508/jom.v12i2.2695","pdf_url":"http://ejurnal.undana.ac.id/index.php/JEM/article/download/2695/1948","source":{"id":"https://openalex.org/S4210225640","display_name":"Journal of Management Small and Medium Enterprises (SMEs)","issn_l":"2502-2385","issn":["2502-2385","2723-469X"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4404660978","host_organization_name":"University of Nusa Cendana","host_organization_lineage":["https://openalex.org/P4404660978"],"host_organization_lineage_names":["University of Nusa Cendana"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management : Small and Medium Enterprises (SMEs)","raw_type":"journal-article"},{"id":"pmh:oai:ejurnal.undana.ac.id:article/2695","doi":null,"is_oa":true,"landing_page_url":"https://ejurnal.undana.ac.id/index.php/JEM/article/view/2695","pdf_url":"https://ejurnal.undana.ac.id/index.php/JEM/article/download/2695/1948","source":{"id":"https://openalex.org/S4210225640","display_name":"Journal of Management Small and Medium Enterprises (SMEs)","issn_l":"2502-2385","issn":["2502-2385","2723-469X"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4404660978","host_organization_name":"University of Nusa Cendana","host_organization_lineage":["https://openalex.org/P4404660978"],"host_organization_lineage_names":["University of Nusa Cendana"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.35508/jom.v12i2","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:doaj.org/article:4204f8fb31a741059fc074d362a9d80e","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/4204f8fb31a741059fc074d362a9d80e","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Management Small and Medium Enterprises (SME's), Vol 12, Iss 2 Jul (2020)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.35508/jom.v12i2.2695","doi":"https://doi.org/10.35508/jom.v12i2.2695","is_oa":true,"landing_page_url":"https://doi.org/10.35508/jom.v12i2.2695","pdf_url":"http://ejurnal.undana.ac.id/index.php/JEM/article/download/2695/1948","source":{"id":"https://openalex.org/S4210225640","display_name":"Journal of Management Small and Medium Enterprises (SMEs)","issn_l":"2502-2385","issn":["2502-2385","2723-469X"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4404660978","host_organization_name":"University of Nusa Cendana","host_organization_lineage":["https://openalex.org/P4404660978"],"host_organization_lineage_names":["University of Nusa Cendana"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management : Small and Medium Enterprises (SMEs)","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3091941564.pdf","grobid_xml":"https://content.openalex.org/works/W3091941564.grobid-xml"},"referenced_works_count":6,"referenced_works":["https://openalex.org/W1536426987","https://openalex.org/W2990867879","https://openalex.org/W3093306780","https://openalex.org/W3152275194","https://openalex.org/W3201584993","https://openalex.org/W4240855163"],"related_works":["https://openalex.org/W4385792923","https://openalex.org/W4392862873","https://openalex.org/W2232750714","https://openalex.org/W4285815670","https://openalex.org/W2902143468","https://openalex.org/W7220276258","https://openalex.org/W146416868","https://openalex.org/W2380205314","https://openalex.org/W2460526778","https://openalex.org/W4409813660"],"abstract_inverted_index":{"The":[0,40,67,78],"purpose":[1],"of":[2,30,81,112],"this":[3],"study":[4],"is":[5,52,75,88,116],"to":[6,124,132,141],"determine":[7],"the":[8,18,23,28,37,44,49,59,72,85,109],"average":[9,14,68],"customer":[10],"arrival":[11],"level":[12,16,70],"and":[13,21,134],"service":[15,69],"at":[17,36,48,71,84,121,130,139],"Hyperstore":[19,38,50,73,86],"Supermarket":[20,51,74,87],"analyze":[22],"queuing":[24,45,65],"system":[25,105],"by":[26,57],"optimizing":[27],"number":[29,80,111],"cashiers":[31,136],"that":[32,43,108],"must":[33],"be":[34],"set":[35],"Supermarket.":[39],"results":[41],"showed":[42],"model":[46],"used":[47],"Multi":[53],"Channel":[54],"Single":[55],"Phase":[56],"applying":[58],"First":[60,62],"Come":[61],"Serve":[63],"(FCFS)":[64],"discipline.":[66],"146":[76],"people/hour.":[77],"current":[79],"lines":[82,94,101,114,128,137],"opened":[83,138],"6":[89,92],"cashiers.":[90],"However,":[91],"cashier":[93,100,113,118,127],"are":[95,102],"excess":[96],"even":[97],"though":[98],"3":[99,135],"sufficient.":[103],"Queue":[104,144,148],"analysis":[106],"shows":[107],"optimal":[110],"which":[115],"1":[117],"line":[119],"open":[120,129],"3:00":[122],"pm":[123],"4:00,":[125],"2":[126],"16:00":[131],"19:00":[133,140],"20:00":[142],"Keywords:":[143],"Theory,":[145],"Multiple":[146],"Line":[147],"Model,":[149],"Cashier,":[150],"Service":[151],"Optimization":[152]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":9},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":3},{"year":2015,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2020-10-15T00:00:00"}
