{"id":"https://openalex.org/W3090813697","doi":null,"title":"Choosing Service Providers: What Clients Want and Service Providers Do","display_name":"Choosing Service Providers: What Clients Want and Service Providers Do","publication_year":2018,"publication_date":"2018-11-01","ids":{"openalex":"https://openalex.org/W3090813697","mag":"3090813697"},"language":"en","primary_location":{"id":"pmh:oai:utoronto.scholaris.ca:1807/91976","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/1807/91976","pdf_url":"https://utoronto.scholaris.ca/bitstreams/2265aa86-e77b-4380-93e6-7037b6c09fba/download","source":{"id":"https://openalex.org/S4306400261","display_name":"TSpace (University of Toronto)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I185261750","host_organization_name":"University of Toronto","host_organization_lineage":["https://openalex.org/I185261750"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://utoronto.scholaris.ca/bitstreams/2265aa86-e77b-4380-93e6-7037b6c09fba/download","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059469261","display_name":"Joonkyung Kim","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Joonkyung Kim","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5059469261"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13355","display_name":"Marketing and Advertising Strategies","score":0.6234999895095825,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13355","display_name":"Marketing and Advertising Strategies","score":0.6234999895095825,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.16220000386238098,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10315","display_name":"Decision-Making and Behavioral Economics","score":0.09380000084638596,"subfield":{"id":"https://openalex.org/subfields/1800","display_name":"General Decision Sciences"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-provider-selection","display_name":"service provider selection","score":0.8420000076293945},{"id":"https://openalex.org/keywords/consumer-choice","display_name":"consumer choice","score":0.7059999704360962},{"id":"https://openalex.org/keywords/transparency","display_name":"transparency","score":0.7570000290870667},{"id":"https://openalex.org/keywords/self-description","display_name":"self-description","score":0.46700000762939453},{"id":"https://openalex.org/keywords/implemental-mindset","display_name":"implemental mindset","score":0.7509999871253967},{"id":"https://openalex.org/keywords/marketing-communication","display_name":"marketing communication","score":0.5180000066757202},{"id":"https://openalex.org/keywords/persuasion","display_name":"persuasion","score":0.5299999713897705},{"id":"https://openalex.org/keywords/financial-services","display_name":"financial services","score":0.3799999952316284}],"concepts":[{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.8010720014572144},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5104398131370544},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.48354101181030273},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.4493572413921356},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.262845903635025},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2181614339351654}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:utoronto.scholaris.ca:1807/91976","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/1807/91976","pdf_url":"https://utoronto.scholaris.ca/bitstreams/2265aa86-e77b-4380-93e6-7037b6c09fba/download","source":{"id":"https://openalex.org/S4306400261","display_name":"TSpace (University of Toronto)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I185261750","host_organization_name":"University of Toronto","host_organization_lineage":["https://openalex.org/I185261750"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},{"id":"mag:3090813697","doi":null,"is_oa":false,"landing_page_url":"https://tspace.library.utoronto.ca/bitstream/1807/91976/1/Kim_Joonkyung_201811_PhD_thesis.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:utoronto.scholaris.ca:1807/91976","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/1807/91976","pdf_url":"https://utoronto.scholaris.ca/bitstreams/2265aa86-e77b-4380-93e6-7037b6c09fba/download","source":{"id":"https://openalex.org/S4306400261","display_name":"TSpace (University of Toronto)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I185261750","host_organization_name":"University of Toronto","host_organization_lineage":["https://openalex.org/I185261750"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3090813697.pdf","grobid_xml":"https://content.openalex.org/works/W3090813697.grobid-xml"},"referenced_works_count":75,"referenced_works":["https://openalex.org/W292683288","https://openalex.org/W594389984","https://openalex.org/W812028124","https://openalex.org/W1563676679","https://openalex.org/W1849190772","https://openalex.org/W1870269665","https://openalex.org/W1913389741","https://openalex.org/W1975783921","https://openalex.org/W1981781755","https://openalex.org/W1982322679","https://openalex.org/W1982880073","https://openalex.org/W1984444886","https://openalex.org/W1989444682","https://openalex.org/W1991635033","https://openalex.org/W1997470043","https://openalex.org/W1998569680","https://openalex.org/W2000255081","https://openalex.org/W2007015551","https://openalex.org/W2024910115","https://openalex.org/W2025760853","https://openalex.org/W2037253181","https://openalex.org/W2037838725","https://openalex.org/W2044290537","https://openalex.org/W2058939132","https://openalex.org/W2059975159","https://openalex.org/W2061592058","https://openalex.org/W2066759017","https://openalex.org/W2068483203","https://openalex.org/W2070969813","https://openalex.org/W2071618519","https://openalex.org/W2074369080","https://openalex.org/W2077617176","https://openalex.org/W2080488766","https://openalex.org/W2088970946","https://openalex.org/W2089457241","https://openalex.org/W2089822635","https://openalex.org/W2091424872","https://openalex.org/W2099612900","https://openalex.org/W2101850830","https://openalex.org/W2106280447","https://openalex.org/W2107328434","https://openalex.org/W2107459092","https://openalex.org/W2108428935","https://openalex.org/W2108880422","https://openalex.org/W2114505339","https://openalex.org/W2115950879","https://openalex.org/W2120523603","https://openalex.org/W2133464809","https://openalex.org/W2133604063","https://openalex.org/W2134632221","https://openalex.org/W2135924166","https://openalex.org/W2140863309","https://openalex.org/W2141579010","https://openalex.org/W2143636908","https://openalex.org/W2146365378","https://openalex.org/W2150135440","https://openalex.org/W2152909740","https://openalex.org/W2153033114","https://openalex.org/W2154871391","https://openalex.org/W2157753281","https://openalex.org/W2158679443","https://openalex.org/W2159558246","https://openalex.org/W2159746264","https://openalex.org/W2161498332","https://openalex.org/W2171421397","https://openalex.org/W2177085946","https://openalex.org/W2264742718","https://openalex.org/W2481819227","https://openalex.org/W2499923789","https://openalex.org/W2582006817","https://openalex.org/W2604289061","https://openalex.org/W2734331017","https://openalex.org/W2963241992","https://openalex.org/W3121364191","https://openalex.org/W3121414047"],"related_works":["https://openalex.org/W2599303380","https://openalex.org/W3929499","https://openalex.org/W3119791501","https://openalex.org/W7100792986","https://openalex.org/W2101703359","https://openalex.org/W568717952","https://openalex.org/W3095694784","https://openalex.org/W3176502247","https://openalex.org/W2973411321","https://openalex.org/W1672457383"],"abstract_inverted_index":{"A":[0],"large":[1],"component":[2],"of":[3,7,25,31,50,55,105,130,196,208,218,302,313,319,340],"marketing":[4],"communication":[5],"consists":[6],"service":[8,26,56,66,99,121,149,165,177,237,269,281,330],"providers":[9,57,67,100,122,178],"trying":[10],"to":[11,14,36,116,188,248,257,260,295],"persuade":[12],"clients":[13,69,113,135,187,229,278],"use":[15],"their":[16,106,131,265,289],"services.":[17],"This":[18],"persuasive":[19],"information":[20,111,305,309],"frequently":[21],"takes":[22],"the":[23,37,52,77,154,164,216,280,296,317,325],"form":[24],"providers\u2019":[27],"past":[28],"experience,":[29,197],"some":[30],"which":[32,75],"is":[33,183,210,225],"highly":[34,227,276],"relevant":[35,79],"clients\u2019":[38,59],"interest":[39],"and":[40,68,199,201,204,283,307,321,338],"others":[41],"less":[42,78,171],"so.":[43],"Two":[44],"essays":[45],"investigated":[46],"how":[47,65],"different":[48],"ways":[49],"describing":[51],"work":[53,73,80,107],"experience":[54,81,108,156,209,224,241,273,314,341],"influence":[58],"choices.":[60],"The":[61,190,291],"first":[62],"essay":[63,192],"examined":[64,202],"chose":[70],"between":[71],"two":[72,194],"descriptions":[74,126,139],"described":[76,153],"using":[82,157],"either":[83],"a":[84,102,128,148,158,170,236,250,262,268,303],"specific":[85,103,125,304],"(e.g.,":[86,91],"fund":[87],"manager)":[88],"or":[89],"general":[90,160],"financial":[92],"service)":[93],"job":[94],"category.":[95],"Findings":[96],"show":[97],"that":[98,147,163,222,300],"choose":[101],"description":[104,173],"with":[109,239,259,271],"more":[110,133,184,212,242],"than":[112,134,252],"would":[114],"want":[115],"see.":[117],"It":[118],"was":[119,174,274],"because":[120],"judged":[123,136,141],"presenting":[124],"as":[127,142,342],"signal":[129],"transparency":[132,182,334],"it.":[137],"Specific":[138],"were":[140],"transparent":[143,172],"when":[144,205,228,244,253,277],"participants":[145],"considered":[146],"provider":[150,166,238,270],"could":[151,167],"have":[152,168],"same":[155,181],"less-revealing":[159],"description.":[161],"Considering":[162],"chosen":[169],"easier":[175],"for":[176,186,264,287],"whereas":[179],"this":[180],"difficult":[185],"observe.":[189],"second":[191],"identified":[193],"types":[195],"broad":[198],"deep,":[200],"whether":[203],"each":[206],"type":[207,318],"evaluated":[211,226,235,275],"favorably.":[213],"Drawing":[214],"upon":[215],"theory":[217],"mindset,":[219],"I":[220],"found":[221],"deep":[223,240,272],"adopt":[230],"an":[231,308],"implemental":[232,285,322],"mindset.":[233,323],"Clients":[234],"favorably":[243],"they":[245,254],"need":[246,255],"someone":[247,256],"implement":[249],"task":[251],"consult":[258],"find":[261],"solution":[263],"problem.":[266,290],"Moreover,":[267],"needed":[279],"immediately":[282],"reviewed":[284],"steps":[286],"solving":[288],"current":[292],"research":[293],"contributes":[294],"literature":[297,331],"by":[298,332],"showing":[299,333],"evaluation":[301],"format":[306,310],"highlighting":[311],"depth":[312,339],"depends":[315],"on":[316],"viewer":[320],"Furthermore,":[324],"findings":[326],"offer":[327],"insights":[328],"into":[329],"inferred":[335],"from":[336],"self-description":[337],"factors":[343],"influencing":[344],"choice.":[345]},"counts_by_year":[],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2020-10-08T00:00:00"}