{"id":"https://openalex.org/W3088098134","doi":"https://doi.org/10.1108/ijqrm-06-2020-0209","title":"Redefining quality in terms of value, risk and cost: a literature review","display_name":"Redefining quality in terms of value, risk and cost: a literature review","publication_year":2020,"publication_date":"2020-09-26","ids":{"openalex":"https://openalex.org/W3088098134","doi":"https://doi.org/10.1108/ijqrm-06-2020-0209","mag":"3088098134"},"language":"en","primary_location":{"id":"doi:10.1108/ijqrm-06-2020-0209","doi":"https://doi.org/10.1108/ijqrm-06-2020-0209","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijqrm-06-2020-0209","pdf_url":null,"source":{"id":"https://openalex.org/S81159284","display_name":"International Journal of Quality & Reliability Management","issn_l":"0265-671X","issn":["0265-671X","1758-6682"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Quality & Reliability Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5010722608","display_name":"Nigel Peter Grigg","orcid":"https://orcid.org/0000-0003-0960-193X","observed_orcids":["https://orcid.org/0000-0003-0960-193X"]},"institutions":[{"id":"https://openalex.org/I51158804","display_name":"Massey University","ror":"https://ror.org/052czxv31","country_code":"NZ","type":"education","lineage":["https://openalex.org/I51158804"]}],"countries":["NZ"],"is_corresponding":true,"raw_author_name":"Nigel P. Grigg","raw_affiliation_strings":["Massey University Department of Operations and Engineering Innovation, , Palmerston North,","Department of Operations and Engineering Innovation, Massey University, Palmerston North, New Zealand"],"raw_orcid":"https://orcid.org/0000-0003-0960-193X","affiliations":[{"raw_affiliation_string":"Massey University Department of Operations and Engineering Innovation, , Palmerston North,","institution_ids":["https://openalex.org/I51158804"]},{"raw_affiliation_string":"Department of Operations and Engineering Innovation, Massey University, Palmerston North, New Zealand","institution_ids":["https://openalex.org/I51158804"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5010722608"],"corresponding_institution_ids":["https://openalex.org/I51158804"],"apc_list":null,"apc_paid":null,"fwci":2.3645,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.89297496,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"38","issue":"5","first_page":"1065","last_page":"1089"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.45239999890327454,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.45239999890327454,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.3490999937057495,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.07119999825954437,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality-management","display_name":"quality management","score":0.9769999980926514},{"id":"https://openalex.org/keywords/values","display_name":"values","score":0.7799999713897705},{"id":"https://openalex.org/keywords/risk","display_name":"risk","score":0.9869999885559082},{"id":"https://openalex.org/keywords/cost","display_name":"cost","score":0.9959999918937683},{"id":"https://openalex.org/keywords/value-stream","display_name":"value stream","score":0.968999981880188},{"id":"https://openalex.org/keywords/quality-management-methods","display_name":"quality management methods","score":0.699999988079071},{"id":"https://openalex.org/keywords/product-and-service-design","display_name":"product and service design","score":0.7599999904632568},{"id":"https://openalex.org/keywords/operations-management","display_name":"operations management","score":0.7540000081062317}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5393182635307312},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.5194841623306274},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5083569884300232},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.503666341304779},{"id":"https://openalex.org/C32896092","wikidata":"https://www.wikidata.org/wiki/Q189447","display_name":"Risk management","level":2,"score":0.4941852390766144},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.44922345876693726},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4471988379955292},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.43722081184387207},{"id":"https://openalex.org/C147239956","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Business value","level":3,"score":0.41518640518188477},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.36751610040664673},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2686692476272583},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.2613537907600403},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.21481895446777344},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.20243889093399048},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.09933832287788391},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.09650236368179321},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ijqrm-06-2020-0209","doi":"https://doi.org/10.1108/ijqrm-06-2020-0209","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijqrm-06-2020-0209","pdf_url":null,"source":{"id":"https://openalex.org/S81159284","display_name":"International Journal of Quality & Reliability Management","issn_l":"0265-671X","issn":["0265-671X","1758-6682"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Quality & Reliability Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":54,"referenced_works":["https://openalex.org/W911922553","https://openalex.org/W1519519054","https://openalex.org/W1689771227","https://openalex.org/W1969460571","https://openalex.org/W1976278338","https://openalex.org/W1976805420","https://openalex.org/W1979872891","https://openalex.org/W1982937155","https://openalex.org/W1987645314","https://openalex.org/W1996345633","https://openalex.org/W1997176931","https://openalex.org/W1997429116","https://openalex.org/W2004254921","https://openalex.org/W2005931066","https://openalex.org/W2011827112","https://openalex.org/W2013113860","https://openalex.org/W2018855826","https://openalex.org/W2023139942","https://openalex.org/W2026368098","https://openalex.org/W2029263687","https://openalex.org/W2036583799","https://openalex.org/W2046752514","https://openalex.org/W2047840192","https://openalex.org/W2058992237","https://openalex.org/W2062209379","https://openalex.org/W2062676237","https://openalex.org/W2074466695","https://openalex.org/W2079343272","https://openalex.org/W2083736332","https://openalex.org/W2086642814","https://openalex.org/W2092717335","https://openalex.org/W2094013842","https://openalex.org/W2106360020","https://openalex.org/W2111402627","https://openalex.org/W2118621402","https://openalex.org/W2124098697","https://openalex.org/W2131223556","https://openalex.org/W2144299139","https://openalex.org/W2168892279","https://openalex.org/W2332368680","https://openalex.org/W2434020532","https://openalex.org/W2510591647","https://openalex.org/W2552394108","https://openalex.org/W2564530133","https://openalex.org/W2571028471","https://openalex.org/W2594841284","https://openalex.org/W2734714134","https://openalex.org/W2740528936","https://openalex.org/W2762864468","https://openalex.org/W2765208973","https://openalex.org/W2807323554","https://openalex.org/W2950345641","https://openalex.org/W4388875123","https://openalex.org/W6677846252"],"related_works":["https://openalex.org/W4249200791","https://openalex.org/W2245768562","https://openalex.org/W7132890197","https://openalex.org/W1575153685","https://openalex.org/W7097187735","https://openalex.org/W2035514114","https://openalex.org/W4390257475","https://openalex.org/W4406192536","https://openalex.org/W1983459245","https://openalex.org/W7214884104"],"abstract_inverted_index":{"Purpose":[0],"The":[1,107,178],"purpose":[2],"of":[3,128,152,173,200,207],"this":[4,50,245],"paper":[5,164,232],"is":[6,47,65,79,110,223,229],"to":[7,37,57,100,166,184,188,233],"present":[8,167],"a":[9,22,115,168],"literature":[10,78,146],"review":[11,147],"demonstrating":[12],"that":[13,214],"quality":[14,88,124],"and":[15,28,39,41,74,84,103,112,120,161,170,187,190,203,209,220,237],"its":[16],"management":[17,89,185,226],"are":[18,91,130],"increasingly":[19],"definable":[20],"as":[21,58,114,156,158],"balancing":[23],"act":[24],"between":[25],"value,":[26,101,159,201,218,235],"risk":[27,102,160,202,219,236],"cost":[29,104,204,221,238],"throughout":[30],"the":[31,53,59,94,135,150,216,230,240],"value":[32,54,241],"stream,":[33,55],"from":[34],"product/service":[35],"design":[36],"production":[38],"delivery,":[40],"purchaser":[42],"decision-making.":[43],"An":[44],"original":[45],"framework":[46,95,109],"presented":[48],"showing":[49,243],"interplay":[51,246],"across":[52,239],"referred":[56],"QVRC":[60,108],"framework.":[61],"Design/methodology/approach":[62],"Content":[63],"analysis":[64],"combined":[66],"with":[67,123,134],"bibliometric":[68],"analytics,":[69],"displayed":[70],"via":[71],"temporal":[72],"graphs":[73],"citation":[75],"networks.":[76],"Reviewed":[77],"transdisciplinary,":[80],"encompassing":[81],"marketing,":[82,196],"operations/quality":[83],"psychology":[85],"sources.":[86],"Core":[87],"methodologies":[90,121],"positioned":[92],"on":[93,154],"illustrating":[96],"their":[97],"relative":[98],"contribution":[99],"management.":[105,125],"Findings":[106],"developed,":[111,131],"used":[113],"basis":[116],"for":[117,140],"classifying":[118],"models":[119,199],"associated":[122],"A":[126],"set":[127,137],"propositions":[129],"which,":[132],"together":[133],"framework,":[136],"an":[138,224],"agenda":[139],"further":[141],"research.":[142],"Research":[143],"limitations/implications":[144],"No":[145],"can":[148,181],"capture":[149],"richness":[151],"discourses":[153],"terms":[155,206],"pervasive":[157],"cost.":[162],"This":[163,228],"aims":[165],"systematic":[169],"reliable":[171],"sampling":[172],"such":[174],"literature.":[175],"Practical":[176],"implications":[177],"resulting":[179],"model":[180],"be":[182],"applied":[183],"tools,":[186],"products":[189,208,213],"services.":[191,210],"Originality/value":[192],"Researchers,":[193],"particularly":[194],"in":[195,205],"have":[197],"developed":[198],"However,":[211],"delivering":[212],"provide":[215],"appropriate":[217],"trade-off":[222],"operations":[225],"problem.":[227],"first":[231],"combine":[234],"stream":[242],"how":[244],"extends":[247],"beyond":[248],"product.":[249]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2020-10-01T00:00:00"}