{"id":"https://openalex.org/W3086675720","doi":"https://doi.org/10.4324/9781410604668-17","title":"Organization and Key Public Relationships: Testing the Influence of the Relationship Dimensions in a Business to Business Context","display_name":"Organization and Key Public Relationships: Testing the Influence of the Relationship Dimensions in a Business to Business Context","publication_year":2000,"publication_date":"2000-01-01","ids":{"openalex":"https://openalex.org/W3086675720","doi":"https://doi.org/10.4324/9781410604668-17","mag":"3086675720"},"language":"en","primary_location":{"id":"doi:10.4324/9781410604668-17","doi":"https://doi.org/10.4324/9781410604668-17","is_oa":false,"landing_page_url":"https://doi.org/10.4324/9781410604668-17","pdf_url":null,"source":{"id":"https://openalex.org/S4306463855","display_name":"Routledge eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Public Relations As Relationship Management","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W1495928467","display_name":"Public Relations As Relationship Management"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"John A. Ledingham","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"John A. Ledingham","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":null,"display_name":"Stephen D. Bruning","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I139787848","display_name":"Capital University","ror":"https://ror.org/00jy9e726","country_code":"US","type":"education","lineage":["https://openalex.org/I139787848"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Stephen D. Bruning","raw_affiliation_strings":["Capital University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Capital University","institution_ids":["https://openalex.org/I139787848"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":17.596,"has_fulltext":false,"cited_by_count":58,"citation_normalized_percentile":{"value":0.99170124,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"177","last_page":"192"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.006200000178068876,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13355","display_name":"Marketing and Advertising Strategies","score":0.00139999995008111,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/public-relations","display_name":"public relations","score":0.8109999895095825},{"id":"https://openalex.org/keywords/business-to-business-relationships","display_name":"business-to-business relationships","score":0.703000009059906},{"id":"https://openalex.org/keywords/relationship-management","display_name":"relationship management","score":0.875},{"id":"https://openalex.org/keywords/organization-public-relationships","display_name":"organization-public relationships","score":0.7919999957084656},{"id":"https://openalex.org/keywords/relationship-dimensions","display_name":"relationship dimensions","score":0.781000018119812},{"id":"https://openalex.org/keywords/organizational-communication","display_name":"organizational communication","score":0.6340000033378601}],"concepts":[{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.6158915758132935},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5413678884506226},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4765610992908478},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.35054099559783936},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.34688326716423035},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.25947585701942444},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.08634507656097412},{"id":"https://openalex.org/C127313418","wikidata":"https://www.wikidata.org/wiki/Q1069","display_name":"Geology","level":0,"score":0.08432802557945251},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4324/9781410604668-17","doi":"https://doi.org/10.4324/9781410604668-17","is_oa":false,"landing_page_url":"https://doi.org/10.4324/9781410604668-17","pdf_url":null,"source":{"id":"https://openalex.org/S4306463855","display_name":"Routledge eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Public Relations As Relationship Management","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7099710495","https://openalex.org/W7067456976","https://openalex.org/W4205215553","https://openalex.org/W1804250322","https://openalex.org/W1495928467","https://openalex.org/W2904273877","https://openalex.org/W272212783","https://openalex.org/W1515286180","https://openalex.org/W3089047915","https://openalex.org/W2562910100"],"abstract_inverted_index":{"The":[0],"notion":[1,128],"of":[2,101,107,112,134],"public":[3,40,78,87,102,135],"relations":[4,41,79,88,103,136],"as":[5,53,80,89,104],"the":[6,19,46,54,75,110,127,130,140,146],"\u201cfunction":[7],"that":[8,56,129,157],"establishes":[9],"and":[10,18,43,63,86,109,117,145,165],"maintains":[11],"mutually":[12,167],"beneficial":[13],"relationships":[14,108],"between":[15,77,142],"an":[16,143],"organization":[17,144],"publics":[20,66],"on":[21],"whom":[22],"its":[23],"success":[24],"or":[25],"failure":[26],"depends\u201d":[27],"(Cutlip,":[28],"Center,":[29],"8c":[30,68],"Broom,":[31],"1994,":[32],"p":[33],".6)":[34],"provides":[35],"a":[36,81,90,155],"management":[37,48,111],"framework":[38],"for":[39],"scholarship":[42],"practice.":[44],"Within":[45],"relationship":[47,141],"paradigm,":[49],"communication":[50,91,113],"is":[51,137,154],"seen":[52,95],"vehicle":[55,156],"can":[57,93],"be":[58,94],"used":[59],"to":[60,138,161],"link":[61],"organizations":[62,116,158],"their":[64],"key":[65,149],"(Grunig":[67],"Huang,":[69],"chap.":[70],"2,":[71],"this":[72],"volume).":[73],"Moreover,":[74],"distinction":[76],"m":[82],"an\u00ad":[83],"agement":[84],"function":[85,92],"in":[96],"Thom":[97],"sen\u2019s":[98],"(1997)":[99],"definition":[100],"\u201cthe":[105],"building":[106],"be\u00ad":[114],"tween":[115],"individuals\u201d":[118],"(p.":[119],"12).":[120],"Thus,":[121],"many":[122],"scholars":[123],"are":[124],"moving":[125],"toward":[126],"prim":[131],"ary":[132],"purpose":[133],"manage":[139],"organi\u00ad":[147],"zation\u2019s":[148],"publics.":[150],"Communication,":[151],"then,":[152],"becomes":[153],"should":[159],"use":[160],"initiate,":[162],"develop,":[163],"maintain,":[164],"repair":[166],"productive":[168],"organization-public":[169],"relationships.":[170]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":5},{"year":2012,"cited_by_count":4}],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2020-09-21T00:00:00"}