{"id":"https://openalex.org/W3083387285","doi":"https://doi.org/10.52728/ijjm.v1i1.29","title":"The Influence of Service Quality and Price on the Interest of Commuterline KRL Passengers","display_name":"The Influence of Service Quality and Price on the Interest of Commuterline KRL Passengers","publication_year":2019,"publication_date":"2019-10-30","ids":{"openalex":"https://openalex.org/W3083387285","doi":"https://doi.org/10.52728/ijjm.v1i1.29","mag":"3083387285"},"language":"en","primary_location":{"id":"doi:10.52728/ijjm.v1i1.29","doi":"https://doi.org/10.52728/ijjm.v1i1.29","is_oa":true,"landing_page_url":"https://doi.org/10.52728/ijjm.v1i1.29","pdf_url":"https://www.ilomata.org/index.php/ijjm/article/download/29/29","source":{"id":"https://openalex.org/S4210170983","display_name":"Ilomata International Journal of Management","issn_l":"2714-8963","issn":["2714-8963","2714-8971"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ilomata International Journal of Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.ilomata.org/index.php/ijjm/article/download/29/29","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5053412982","display_name":"Waode Utari Nur Aisyah","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210148257","display_name":"Universitas Ibnu Chaldun Jakarta","ror":"https://ror.org/046xqdg50","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210148257"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Waode Utari Nur Aisyah","raw_affiliation_strings":["Marketing Management Ibn Chaldun University, Jakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Marketing Management Ibn Chaldun University, Jakarta","institution_ids":["https://openalex.org/I4210148257"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5040335179","display_name":"Fahruddin Salim","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I3129280579","display_name":"Pancasila University","ror":"https://ror.org/0062tve42","country_code":"ID","type":"education","lineage":["https://openalex.org/I3129280579"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Fahruddin Salim","raw_affiliation_strings":["Faculty of Economics, Pancasila University, Jakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Economics, Pancasila University, Jakarta","institution_ids":["https://openalex.org/I3129280579"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5023208627","display_name":"Mohammad Sofyan","orcid":"https://orcid.org/0000-0002-2216-9371","observed_orcids":["https://orcid.org/0000-0002-2216-9371"]},"institutions":[{"id":"https://openalex.org/I4405276069","display_name":"Institut Ilmu Sosial dan Manajemen STIAMI","ror":"https://ror.org/04sd0x306","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405276069"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Mohammad Sofyan","raw_affiliation_strings":["Institute of Social Sciences and Management STIAMI, Jakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Social Sciences and Management STIAMI, Jakarta","institution_ids":["https://openalex.org/I4405276069"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.2967,"has_fulltext":true,"cited_by_count":13,"citation_normalized_percentile":{"value":0.90910966,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"1","issue":"1","first_page":"13","last_page":"18"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.7836999893188477,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.7836999893188477,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.1875,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.015200000256299973,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9829999804496765},{"id":"https://openalex.org/keywords/ticket-prices","display_name":"ticket prices","score":0.8159999847412109},{"id":"https://openalex.org/keywords/passenger-interests","display_name":"passenger interests","score":0.9100000262260437},{"id":"https://openalex.org/keywords/commuter-rail","display_name":"commuter rail","score":0.6940000057220459},{"id":"https://openalex.org/keywords/transport-competition","display_name":"transport competition","score":0.6990000009536743},{"id":"https://openalex.org/keywords/public-transport","display_name":"public transport","score":0.3199999928474426}],"concepts":[{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.7072453498840332},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6248735785484314},{"id":"https://openalex.org/C2776540713","wikidata":"https://www.wikidata.org/wiki/Q7800647","display_name":"Ticket","level":2,"score":0.6195753812789917},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5360261797904968},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.5319286584854126},{"id":"https://openalex.org/C539828613","wikidata":"https://www.wikidata.org/wiki/Q178512","display_name":"Public transport","level":2,"score":0.4993627071380615},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4902413487434387},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.4869288206100464},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.425048828125},{"id":"https://openalex.org/C140779682","wikidata":"https://www.wikidata.org/wiki/Q210868","display_name":"Sampling (signal processing)","level":3,"score":0.42328596115112305},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.28644734621047974},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.25278574228286743},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.19296598434448242},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1309804916381836},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.12985363602638245},{"id":"https://openalex.org/C94915269","wikidata":"https://www.wikidata.org/wiki/Q1834857","display_name":"Detector","level":2,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.52728/ijjm.v1i1.29","doi":"https://doi.org/10.52728/ijjm.v1i1.29","is_oa":true,"landing_page_url":"https://doi.org/10.52728/ijjm.v1i1.29","pdf_url":"https://www.ilomata.org/index.php/ijjm/article/download/29/29","source":{"id":"https://openalex.org/S4210170983","display_name":"Ilomata International Journal of Management","issn_l":"2714-8963","issn":["2714-8963","2714-8971"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ilomata International Journal of Management","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.52728/ijjm.v1i1.29","doi":"https://doi.org/10.52728/ijjm.v1i1.29","is_oa":true,"landing_page_url":"https://doi.org/10.52728/ijjm.v1i1.29","pdf_url":"https://www.ilomata.org/index.php/ijjm/article/download/29/29","source":{"id":"https://openalex.org/S4210170983","display_name":"Ilomata International Journal of Management","issn_l":"2714-8963","issn":["2714-8963","2714-8971"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ilomata International Journal of Management","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Industry, innovation and infrastructure","score":0.4399999976158142,"id":"https://metadata.un.org/sdg/9"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3083387285.pdf","grobid_xml":"https://content.openalex.org/works/W3083387285.grobid-xml"},"referenced_works_count":4,"referenced_works":["https://openalex.org/W1482263704","https://openalex.org/W2315728375","https://openalex.org/W2554577328","https://openalex.org/W2774147406"],"related_works":["https://openalex.org/W4296756880","https://openalex.org/W6911216781","https://openalex.org/W2731481654","https://openalex.org/W2946958788","https://openalex.org/W7220202109","https://openalex.org/W2680690567","https://openalex.org/W3211244840","https://openalex.org/W4401048315","https://openalex.org/W1482678990","https://openalex.org/W3089620737"],"abstract_inverted_index":{"This":[0,56,75,89],"electric":[1],"train":[2,84],"transportation":[3,9,31],"facility":[4],"is":[5],"a":[6,92],"means":[7],"of":[8,27,36,65,115,130],"that":[10,122],"avoids":[11],"traffic":[12],"congestion":[13],"because":[14],"it":[15],"has":[16],"its":[17],"own":[18],"route.":[19],"Transportation":[20],"competition":[21],"can":[22,39],"be":[23,40],"seen":[24],"through":[25],"aspects":[26],"service":[28,32,46,123],"quality":[29,45,124],"to":[30,59],"providers.":[33],"The":[34,113],"excellence":[35],"the":[37,54,63,82,116,128],"company":[38],"demonstrated":[41],"by":[42,53,102],"providing":[43],"good":[44],"and":[47,61,68,119,125],"striving":[48],"for":[49],"affordable":[50],"ticket":[51],"prices":[52],"public.":[55],"study":[57,76,90,108],"aims":[58],"determine":[60],"analyze":[62],"effect":[64],"Service":[66],"Quality":[67],"Prices":[69],"on":[70],"Commuterline":[71],"KRL":[72],"Passenger":[73],"Interest.":[74],"used":[77,81,91],"125":[78],"respondents":[79],"who":[80],"commuterline":[83],"at":[85],"Tanjung":[86],"Priok":[87],"station.":[88],"quantitative":[93],"method":[94],"with":[95],"multiple":[96],"linear":[97],"regression":[98],"analysis":[99,117],"taking":[100],"data":[101],"distributing":[103],"questionnaires.":[104],"Sampling":[105],"in":[106],"this":[107],"using":[109],"nonprobability":[110],"sampling":[111],"techniques.":[112],"results":[114],"partially":[118],"simultaneously":[120],"show":[121],"price":[126],"affect":[127],"interests":[129],"passengers.":[131]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":6}],"updated_date":"2026-10-18T09:31:52.927876","created_date":"2020-09-11T00:00:00"}