{"id":"https://openalex.org/W3083320874","doi":"https://doi.org/10.1177/2329488420953188","title":"The Interaction Effect of Crisis Communication and Social Support on The Emotional Exhaustion of University Employees during the COVID-19 Crisis","display_name":"The Interaction Effect of Crisis Communication and Social Support on The Emotional Exhaustion of University Employees during the COVID-19 Crisis","publication_year":2020,"publication_date":"2020-09-04","ids":{"openalex":"https://openalex.org/W3083320874","doi":"https://doi.org/10.1177/2329488420953188","mag":"3083320874"},"language":"en","primary_location":{"id":"doi:10.1177/2329488420953188","doi":"https://doi.org/10.1177/2329488420953188","is_oa":false,"landing_page_url":"https://doi.org/10.1177/2329488420953188","pdf_url":null,"source":{"id":"https://openalex.org/S2764759993","display_name":"International Journal of Business Communication","issn_l":"2329-4884","issn":["2329-4884","2329-4892"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","erih-plus","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Business Communication","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047766924","display_name":"Peerayuth Charoensukmongkol","orcid":"https://orcid.org/0000-0002-7692-5013","observed_orcids":["https://orcid.org/0000-0002-7692-5013"]},"institutions":[{"id":"https://openalex.org/I159665162","display_name":"National Institute of Development Administration","ror":"https://ror.org/010g30191","country_code":"TH","type":"education","lineage":["https://openalex.org/I159665162"]}],"countries":["TH"],"is_corresponding":true,"raw_author_name":"Peerayuth Charoensukmongkol","raw_affiliation_strings":["International College, National Institute of Development Administration, Bangkok, Thailand"],"raw_orcid":"https://orcid.org/0000-0002-7692-5013","affiliations":[{"raw_affiliation_string":"International College, National Institute of Development Administration, Bangkok, Thailand","institution_ids":["https://openalex.org/I159665162"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5034229453","display_name":"Tipnuch Phungsoonthorn","orcid":"https://orcid.org/0000-0001-9042-0954","observed_orcids":["https://orcid.org/0000-0001-9042-0954"]},"institutions":[{"id":"https://openalex.org/I81130409","display_name":"Webster University Thailand","ror":"https://ror.org/015n4ka04","country_code":"TH","type":"education","lineage":["https://openalex.org/I81130409"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Tipnuch Phungsoonthorn","raw_affiliation_strings":["Webster University Thailand, Cha-Am, Phetchaburi, Thailand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Webster University Thailand, Cha-Am, Phetchaburi, Thailand","institution_ids":["https://openalex.org/I81130409"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5047766924"],"corresponding_institution_ids":["https://openalex.org/I159665162"],"apc_list":{"value":3000,"currency":"USD","value_usd":3000},"apc_paid":null,"fwci":20.9968,"has_fulltext":false,"cited_by_count":112,"citation_normalized_percentile":{"value":0.99348797,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"59","issue":"2","first_page":"269","last_page":"286"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9434000253677368,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9434000253677368,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12704","display_name":"Stress and Burnout Research","score":0.021700000390410423,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.014299999922513962,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/crisis-communication","display_name":"crisis communication","score":0.996999979019165},{"id":"https://openalex.org/keywords/social-support","display_name":"social support","score":0.9909999966621399},{"id":"https://openalex.org/keywords/emotional-exhaustion","display_name":"emotional exhaustion","score":0.9589999914169312},{"id":"https://openalex.org/keywords/perceived-uncertainty","display_name":"perceived uncertainty","score":0.8450000286102295},{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.753000020980835},{"id":"https://openalex.org/keywords/university-staff","display_name":"university employees","score":0.8339999914169312},{"id":"https://openalex.org/keywords/supervisory-support","display_name":"supervisor support","score":0.753000020980835},{"id":"https://openalex.org/keywords/coworker-support","display_name":"coworker support","score":1.0},{"id":"https://openalex.org/keywords/uncertainty-reduction-theory","display_name":"uncertainty reduction theory","score":0.9020000100135803},{"id":"https://openalex.org/keywords/informal-communication","display_name":"informal communication","score":0.718999981880188}],"concepts":[{"id":"https://openalex.org/C2776058685","wikidata":"https://www.wikidata.org/wiki/Q378874","display_name":"Crisis communication","level":2,"score":0.8341137766838074},{"id":"https://openalex.org/C2779110517","wikidata":"https://www.wikidata.org/wiki/Q1240788","display_name":"Supervisor","level":2,"score":0.6838913559913635},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5982959270477295},{"id":"https://openalex.org/C2987285537","wikidata":"https://www.wikidata.org/wiki/Q1460420","display_name":"Crisis response","level":2,"score":0.5821463465690613},{"id":"https://openalex.org/C142853389","wikidata":"https://www.wikidata.org/wiki/Q744778","display_name":"Association (psychology)","level":2,"score":0.5703231692314148},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5577220320701599},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5552600026130676},{"id":"https://openalex.org/C2780851881","wikidata":"https://www.wikidata.org/wiki/Q1141276","display_name":"Crisis management","level":2,"score":0.43615150451660156},{"id":"https://openalex.org/C88519622","wikidata":"https://www.wikidata.org/wiki/Q776232","display_name":"Emotional exhaustion","level":3,"score":0.42434465885162354},{"id":"https://openalex.org/C2779949435","wikidata":"https://www.wikidata.org/wiki/Q5374304","display_name":"Employee voice","level":2,"score":0.41787081956863403},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.33296626806259155},{"id":"https://openalex.org/C143916079","wikidata":"https://www.wikidata.org/wiki/Q2629248","display_name":"Burnout","level":2,"score":0.3206719160079956},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.23418062925338745},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.14645418524742126},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.10929149389266968},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.10466736555099487},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1177/2329488420953188","doi":"https://doi.org/10.1177/2329488420953188","is_oa":false,"landing_page_url":"https://doi.org/10.1177/2329488420953188","pdf_url":null,"source":{"id":"https://openalex.org/S2764759993","display_name":"International Journal of Business Communication","issn_l":"2329-4884","issn":["2329-4884","2329-4892"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","erih-plus","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Business Communication","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.48510000109672546,"id":"https://metadata.un.org/sdg/8"}],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":44,"referenced_works":["https://openalex.org/W1603489068","https://openalex.org/W1608712624","https://openalex.org/W1964067318","https://openalex.org/W1996123223","https://openalex.org/W2001783589","https://openalex.org/W2011580156","https://openalex.org/W2018255452","https://openalex.org/W2033801485","https://openalex.org/W2039290152","https://openalex.org/W2074925861","https://openalex.org/W2077147756","https://openalex.org/W2098397738","https://openalex.org/W2099212892","https://openalex.org/W2118152534","https://openalex.org/W2139533192","https://openalex.org/W2141902981","https://openalex.org/W2334700346","https://openalex.org/W2341658878","https://openalex.org/W2487920312","https://openalex.org/W2499842506","https://openalex.org/W2551161179","https://openalex.org/W2561541699","https://openalex.org/W2580702051","https://openalex.org/W2589803520","https://openalex.org/W2745982481","https://openalex.org/W2765569488","https://openalex.org/W2786957360","https://openalex.org/W2805189448","https://openalex.org/W2809249057","https://openalex.org/W2884977363","https://openalex.org/W2889458672","https://openalex.org/W2891951401","https://openalex.org/W2946291744","https://openalex.org/W2947460851","https://openalex.org/W2957529403","https://openalex.org/W2964665266","https://openalex.org/W2981782205","https://openalex.org/W2994804594","https://openalex.org/W2995683029","https://openalex.org/W3016431888","https://openalex.org/W3044651161","https://openalex.org/W4211048728","https://openalex.org/W4231077521","https://openalex.org/W4234946684"],"related_works":["https://openalex.org/W4385577237","https://openalex.org/W3044651161","https://openalex.org/W4317821368","https://openalex.org/W7117319741","https://openalex.org/W3199350468","https://openalex.org/W4402385482","https://openalex.org/W7128003918","https://openalex.org/W3174753119","https://openalex.org/W3172906638","https://openalex.org/W783197805"],"abstract_inverted_index":{"Although":[0],"formal":[1,35,237],"communication":[2,36,53,100,141,156,183,205,219,238],"from":[3,108,111,223],"an":[4],"organization\u2019s":[5],"management":[6],"is":[7,19,160],"crucial":[8],"during":[9,242],"a":[10,192,228],"crisis":[11,52,99,140,155,182,204],"to":[12,37,234,239],"reduce":[13,38,240],"the":[14,22,49,55,74,81,96,136,146,152,178,217,243],"uncertainties":[15,57,134,159,186,241],"of":[16,25,51,61,84,89,195],"employee,":[17],"less":[18,33],"known":[20],"about":[21],"moderating":[23,82,147],"role":[24,50,230],"social":[26,85,224],"support":[27,86,91,94,225],"that":[28,69,132,151,177,216,220],"could":[29,226],"make":[30],"employees":[31,62,110,190,199,221],"rely":[32,235],"on":[34,54,95,236],"those":[39],"uncertainties.":[40,103,212],"Grounded":[41],"in":[42,87,116,189],"uncertainty":[43],"reduction":[44],"theory,":[45],"this":[46,78],"research":[47,79,214],"examines":[48],"perceived":[56,102,133,158,185,211],"and":[58,92,101,142,157,184],"emotional":[59,143],"exhaustion":[60],"who":[63],"work":[64],"at":[65],"private":[66,113],"international":[67,114],"universities":[68,115],"have":[70],"been":[71],"affected":[72],"by":[73,163,168],"COVID-19":[75],"crisis.":[76,244],"Furthermore,":[77],"explores":[80],"effect":[83,148],"terms":[88],"supervisor":[90,169],"coworker":[93,164,196,202],"association":[97,138,153,180],"between":[98,139,154,181],"Questionnaire":[104],"data":[105,127],"were":[106],"collected":[107],"300":[109],"two":[112],"Thailand.":[117],"Partial":[118],"least":[119],"squares":[120],"structural":[121],"equation":[122],"modeling":[123],"was":[124],"used":[125],"for":[126,231],"analysis.":[128],"The":[129],"analysis":[130,149,173],"shows":[131,150,176],"mediate":[135],"negative":[137,179],"exhaustion.":[144],"Moreover,":[145],"significantly":[161],"moderated":[162],"support,":[165,203],"but":[166],"not":[167,207],"support.":[170,197],"Simple":[171],"slope":[172],"also":[174],"clearly":[175],"only":[187],"presents":[188],"with":[191,200,210],"low":[193],"level":[194],"For":[198],"high":[201],"does":[206],"associate":[208],"negatively":[209],"This":[213],"implies":[215],"informal":[218],"obtain":[222],"play":[227],"compensatory":[229],"their":[232],"need":[233]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":26},{"year":2023,"cited_by_count":28},{"year":2022,"cited_by_count":19},{"year":2021,"cited_by_count":23}],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2020-09-11T00:00:00"}