{"id":"https://openalex.org/W3048353149","doi":"https://doi.org/10.1016/j.tra.2020.07.014","title":"Misguided quality incentives: The case of the Santiago bus system","display_name":"Misguided quality incentives: The case of the Santiago bus system","publication_year":2020,"publication_date":"2020-08-06","ids":{"openalex":"https://openalex.org/W3048353149","doi":"https://doi.org/10.1016/j.tra.2020.07.014","mag":"3048353149"},"language":"en","primary_location":{"id":"doi:10.1016/j.tra.2020.07.014","doi":"https://doi.org/10.1016/j.tra.2020.07.014","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.tra.2020.07.014","pdf_url":null,"source":{"id":"https://openalex.org/S159637997","display_name":"Transportation Research Part A Policy and Practice","issn_l":"0965-8564","issn":["0965-8564","1879-2375"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","fnege-2","jufo-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Transportation Research Part A: Policy and Practice","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5044722552","display_name":"Marco Antonio Batarce","orcid":"https://orcid.org/0000-0003-4813-3585","observed_orcids":["https://orcid.org/0000-0003-4813-3585"]},"institutions":[{"id":"https://openalex.org/I3124150290","display_name":"Universidad San Sebasti\u00e1n","ror":"https://ror.org/04jrwm652","country_code":"CL","type":"education","lineage":["https://openalex.org/I3124150290"]}],"countries":["CL"],"is_corresponding":true,"raw_author_name":"Marco Batarce","raw_affiliation_strings":["Facultad de Econom\u00eda y Negocios, Universidad San Sebasti\u00e1n, Santiago, Chile"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Facultad de Econom\u00eda y Negocios, Universidad San Sebasti\u00e1n, Santiago, Chile","institution_ids":["https://openalex.org/I3124150290"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5066034273","display_name":"Franco \u00c1vila","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I911713783","display_name":"Universidad Diego Portales","ror":"https://ror.org/03gtdcg60","country_code":"CL","type":"education","lineage":["https://openalex.org/I911713783"]}],"countries":["CL"],"is_corresponding":false,"raw_author_name":"Franco \u00c1vila","raw_affiliation_strings":["Industrial Engineering School, Universidad Diego Portales, Santiago, Chile"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Industrial Engineering School, Universidad Diego Portales, Santiago, Chile","institution_ids":["https://openalex.org/I911713783"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5044722552"],"corresponding_institution_ids":["https://openalex.org/I3124150290"],"apc_list":{"value":2050,"currency":"USD","value_usd":2050},"apc_paid":null,"fwci":0.4461,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.7281286,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"139","issue":null,"first_page":"376","last_page":"399"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9291999936103821,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9291999936103821,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13439","display_name":"Transport and Economic Policies","score":0.06340000033378601,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11939","display_name":"Public-Private Partnership Projects","score":0.0020000000949949026,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/bus-transit","display_name":"bus transit","score":0.7120000123977661},{"id":"https://openalex.org/keywords/contract-renegotiation","display_name":"contract renegotiation","score":0.9169999957084656},{"id":"https://openalex.org/keywords/service-regularity","display_name":"service regularity","score":0.8090000152587891},{"id":"https://openalex.org/keywords/contract-compliance","display_name":"contract compliance","score":0.5590000152587891},{"id":"https://openalex.org/keywords/operator-behavior","display_name":"operator behavior","score":0.367000013589859},{"id":"https://openalex.org/keywords/performance-indicators","display_name":"performance indicators","score":0.41600000858306885}],"concepts":[{"id":"https://openalex.org/C40117522","wikidata":"https://www.wikidata.org/wiki/Q828224","display_name":"Kilometer","level":2,"score":0.9466462135314941},{"id":"https://openalex.org/C29122968","wikidata":"https://www.wikidata.org/wiki/Q1414816","display_name":"Incentive","level":2,"score":0.7988091707229614},{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.7969955801963806},{"id":"https://openalex.org/C539828613","wikidata":"https://www.wikidata.org/wiki/Q178512","display_name":"Public transport","level":2,"score":0.6075135469436646},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6051025986671448},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.59014892578125},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5048009157180786},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.49944281578063965},{"id":"https://openalex.org/C58037377","wikidata":"https://www.wikidata.org/wiki/Q92785211","display_name":"Level of service","level":2,"score":0.4677106738090515},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.4558507204055786},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.30787110328674316},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.24751073122024536},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.18494224548339844},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1188383400440216},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.11721321940422058},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/j.tra.2020.07.014","doi":"https://doi.org/10.1016/j.tra.2020.07.014","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.tra.2020.07.014","pdf_url":null,"source":{"id":"https://openalex.org/S159637997","display_name":"Transportation Research Part A Policy and Practice","issn_l":"0965-8564","issn":["0965-8564","1879-2375"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","fnege-2","jufo-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Transportation Research Part A: Policy and Practice","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:eee:transa:v:139:y:2020:i:c:p:376-399","doi":null,"is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S0965856420306662","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.8787999749183655,"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11"},{"score":0.6773999929428101,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[{"id":"https://openalex.org/G8189605450","display_name":null,"funder_award_id":"11160857","funder_id":"https://openalex.org/F4320334812","funder_display_name":"Comisi\u00f3n Nacional de Investigaci\u00f3n Cient\u00edfica y Tecnol\u00f3gica"}],"funders":[{"id":"https://openalex.org/F4320334812","display_name":"Comisi\u00f3n Nacional de Investigaci\u00f3n Cient\u00edfica y Tecnol\u00f3gica","ror":"https://ror.org/02ap3w078"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":24,"referenced_works":["https://openalex.org/W181432370","https://openalex.org/W615932426","https://openalex.org/W1540533972","https://openalex.org/W1550660038","https://openalex.org/W1589928278","https://openalex.org/W1973465190","https://openalex.org/W1987953153","https://openalex.org/W2001549036","https://openalex.org/W2003615975","https://openalex.org/W2026429660","https://openalex.org/W2038135193","https://openalex.org/W2044602862","https://openalex.org/W2050436523","https://openalex.org/W2080989643","https://openalex.org/W2088233606","https://openalex.org/W2103132756","https://openalex.org/W2127804665","https://openalex.org/W2177719234","https://openalex.org/W2302968240","https://openalex.org/W2492072711","https://openalex.org/W2531343128","https://openalex.org/W2969908505","https://openalex.org/W3012220221","https://openalex.org/W7131715663"],"related_works":["https://openalex.org/W3208078445","https://openalex.org/W2177719234","https://openalex.org/W3081133583","https://openalex.org/W3082714134","https://openalex.org/W3122391694","https://openalex.org/W2038135193","https://openalex.org/W7096887118","https://openalex.org/W2007162238","https://openalex.org/W7100300462","https://openalex.org/W3137763793"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-10-22T18:32:59.640997","created_date":"2020-08-13T00:00:00"}