{"id":"https://openalex.org/W3047516144","doi":"https://doi.org/10.31510/infa.v17i1.762","title":"SIMULA\u00c7\u00c3O E OTIMIZA\u00c7\u00c3O DO PROCESSO DE ATENDIMENTO E ENTREGA EM UMA FARMACIA","display_name":"SIMULA\u00c7\u00c3O E OTIMIZA\u00c7\u00c3O DO PROCESSO DE ATENDIMENTO E ENTREGA EM UMA FARMACIA","publication_year":2020,"publication_date":"2020-07-30","ids":{"openalex":"https://openalex.org/W3047516144","doi":"https://doi.org/10.31510/infa.v17i1.762","mag":"3047516144"},"language":"pt","primary_location":{"id":"doi:10.31510/infa.v17i1.762","doi":"https://doi.org/10.31510/infa.v17i1.762","is_oa":true,"landing_page_url":"https://doi.org/10.31510/infa.v17i1.762","pdf_url":"https://revista.fatectq.edu.br/index.php/interfacetecnologica/article/download/762/453","source":{"id":"https://openalex.org/S4210239446","display_name":"Revista Interface Tecnol\u00f3gica","issn_l":"1807-3980","issn":["1807-3980","2447-0864"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista Interface Tecnol\u00f3gica","raw_type":"journal-article"},"parent_works":[],"lineage":["https://openalex.org/W3047516144"],"child_works_count":0,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://revista.fatectq.edu.br/index.php/interfacetecnologica/article/download/762/453","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5001652583","display_name":"Wagner Cesar Maria Tavares","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I3131263933","display_name":"S\u00e3o Paulo State Technological College","ror":"https://ror.org/04z64b609","country_code":"BR","type":"education","lineage":["https://openalex.org/I3131263933"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Wagner Cesar Maria Tavares","raw_affiliation_strings":["Faculdade de Tecnologia de Bebedouro (Fatec) \u2013 Bebedouro \u2013 S\u00e3o Paulo \u2013 Brasil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculdade de Tecnologia de Bebedouro (Fatec) \u2013 Bebedouro \u2013 S\u00e3o Paulo \u2013 Brasil","institution_ids":["https://openalex.org/I3131263933"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5058469341","display_name":"Rhadler Herculani","orcid":"https://orcid.org/0000-0002-2639-8868","observed_orcids":["https://orcid.org/0000-0002-2639-8868"]},"institutions":[{"id":"https://openalex.org/I3131263933","display_name":"S\u00e3o Paulo State Technological College","ror":"https://ror.org/04z64b609","country_code":"BR","type":"education","lineage":["https://openalex.org/I3131263933"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Rhadler Herculani","raw_affiliation_strings":["Faculdade de Tecnologia de Bebedouro (Fatec) \u2013 Bebedouro \u2013 S\u00e3o Paulo \u2013 Brasil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculdade de Tecnologia de Bebedouro (Fatec) \u2013 Bebedouro \u2013 S\u00e3o Paulo \u2013 Brasil","institution_ids":["https://openalex.org/I3131263933"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I3131263933"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":"17","issue":"1","first_page":"95","last_page":"106"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.5673999786376953,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.5673999786376953,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11195","display_name":"Simulation Techniques and Applications","score":0.26589998602867126,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14270","display_name":"Simulation and Modeling Applications","score":0.03959999978542328,"subfield":{"id":"https://openalex.org/subfields/2207","display_name":"Control and Systems Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/pharmacy-operations","display_name":"pharmacy operations","score":0.9120000004768372},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.6610000133514404},{"id":"https://openalex.org/keywords/drug-delivery","display_name":"drug delivery","score":0.5320000052452087},{"id":"https://openalex.org/keywords/order-picking","display_name":"order picking","score":0.5649999976158142},{"id":"https://openalex.org/keywords/process-optimization","display_name":"process optimization","score":0.6230000257492065},{"id":"https://openalex.org/keywords/arena-simulation-software","display_name":"Arena simulation","score":0.7409999966621399},{"id":"https://openalex.org/keywords/personnel-utilization","display_name":"staff utilization","score":0.5410000085830688},{"id":"https://openalex.org/keywords/drug-sales","display_name":"drug sales","score":0.47600001096725464},{"id":"https://openalex.org/keywords/process-design","display_name":"process design","score":0.4230000078678131}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.533332884311676},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.326274573802948},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.1530001163482666}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.31510/infa.v17i1.762","doi":"https://doi.org/10.31510/infa.v17i1.762","is_oa":true,"landing_page_url":"https://doi.org/10.31510/infa.v17i1.762","pdf_url":"https://revista.fatectq.edu.br/index.php/interfacetecnologica/article/download/762/453","source":{"id":"https://openalex.org/S4210239446","display_name":"Revista Interface Tecnol\u00f3gica","issn_l":"1807-3980","issn":["1807-3980","2447-0864"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista Interface Tecnol\u00f3gica","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.31510/infa.v17i1.762","doi":"https://doi.org/10.31510/infa.v17i1.762","is_oa":true,"landing_page_url":"https://doi.org/10.31510/infa.v17i1.762","pdf_url":"https://revista.fatectq.edu.br/index.php/interfacetecnologica/article/download/762/453","source":{"id":"https://openalex.org/S4210239446","display_name":"Revista Interface Tecnol\u00f3gica","issn_l":"1807-3980","issn":["1807-3980","2447-0864"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista Interface Tecnol\u00f3gica","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3047516144.pdf","grobid_xml":"https://content.openalex.org/works/W3047516144.grobid-xml"},"referenced_works_count":4,"referenced_works":["https://openalex.org/W1999327540","https://openalex.org/W2023854480","https://openalex.org/W2072834565","https://openalex.org/W2489127501"],"related_works":["https://openalex.org/W7215351590","https://openalex.org/W3112222770","https://openalex.org/W3117362383","https://openalex.org/W3147790325","https://openalex.org/W2528218159","https://openalex.org/W3035319997","https://openalex.org/W4391124546","https://openalex.org/W4390125065","https://openalex.org/W7220709417","https://openalex.org/W1537101463"],"abstract_inverted_index":{"Um":[0],"bom":[1,108],"atendimento":[2,31,95],"ao":[3],"cliente":[4],"e":[5,15,32,62],"servi\u00e7os":[6],"de":[7,17,34,47,58,64,66,71,112,115],"qualidade":[8],"prestados":[9],"\u00e9":[10,26],"imprescind\u00edvel":[11],"para":[12],"o":[13,22,45,69],"desenvolvimento":[14],"\u00eaxito":[16],"qualquer":[18],"organiza\u00e7\u00e3o,":[19],"pensando":[20],"nisso,":[21],"objetivo":[23,70],"desse":[24],"artigo":[25],"sugerir":[27],"a":[28,104],"otimiza\u00e7\u00e3o":[29],"no":[30,83,94],"entrega":[33,63],"rem\u00e9dios":[35],"em":[36],"uma":[37],"farm\u00e1cia":[38,105],"do":[39],"interior":[40],"paulista.":[41],"Para":[42],"isso,":[43],"obteve-se":[44],"suporte":[46],"um":[48,107],"software":[49],"chamado":[50],"ARENA":[51],"que,":[52],"atrav\u00e9s":[53],"dele,":[54],"simulou-se":[55],"as":[56],"atividades":[57],"atendimento,":[59],"vendas,":[60],"separa\u00e7\u00e3o":[61],"pedidos":[65],"medicamentos":[67],"com":[68],"otimizar":[72],"os":[73],"processos":[74,114],"na":[75,89,110],"entrega.":[76,116],"Sendo":[77],"assim":[78],"foram":[79],"executadas":[80],"simula\u00e7\u00f5es":[81],"computacionais":[82],"ARENA,":[84],"demonstrando":[85],"bons":[86],"resultados":[87],"tanto":[88],"utiliza\u00e7\u00e3o":[90],"dos":[91],"funcion\u00e1rios,":[92],"quanto":[93],"aos":[96],"clientes.":[97],"Atrav\u00e9s":[98],"das":[99],"an\u00e1lises":[100],"apresentadas,":[101],"conclui-se":[102],"que":[103],"tem":[106],"planejamento":[109],"concep\u00e7\u00e3o":[111],"seus":[113]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2}],"updated_date":"2026-11-14T11:04:58.165337","created_date":"2020-08-10T00:00:00"}
