{"id":"https://openalex.org/W3047048664","doi":"https://doi.org/10.30813/fame.v3i1.2164","title":"Evaluasi Penerapan Standar Operasional Prosedur Housekeeping Department Dalam Penyediaan Bath Towel di The Acacia Hotel Jakarta","display_name":"Evaluasi Penerapan Standar Operasional Prosedur Housekeeping Department Dalam Penyediaan Bath Towel di The Acacia Hotel Jakarta","publication_year":2020,"publication_date":"2020-06-09","ids":{"openalex":"https://openalex.org/W3047048664","doi":"https://doi.org/10.30813/fame.v3i1.2164","mag":"3047048664"},"language":"id","primary_location":{"id":"doi:10.30813/fame.v3i1.2164","doi":"https://doi.org/10.30813/fame.v3i1.2164","is_oa":false,"landing_page_url":"https://doi.org/10.30813/fame.v3i1.2164","pdf_url":null,"source":{"id":"https://openalex.org/S4210184011","display_name":"Journal FAME Journal Food and Beverage Product and Services Accomodation Industry Entertainment Services","issn_l":"2622-1292","issn":["2622-1292","2623-0488"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I3133415027","host_organization_name":"University of Bunda Mulia","host_organization_lineage":["https://openalex.org/I3133415027"],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal FAME: Journal Food and Beverage, Product and Services, Accomodation Industry, Entertainment Services","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://journal.ubm.ac.id/index.php/journal-fame/article/download/2164/1765","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084313740","display_name":"Fristi Bellia Annishia","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Fristi Bellia Annishia","raw_affiliation_strings":["Akademi Pariwisata Pertiwi Bogor"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Akademi Pariwisata Pertiwi Bogor","institution_ids":[]}]},{"author_position":"last","author":{"id":null,"display_name":"Riswanto Riswanto","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Riswanto Riswanto","raw_affiliation_strings":["Akademi Pariwisata Pertiwi Bogor"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Akademi Pariwisata Pertiwi Bogor","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.15900326,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"3","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.7426999807357788,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.7426999807357788,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0723000019788742,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.03880000114440918,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/standard-operating-procedures","display_name":"standard operating procedures","score":0.8569999933242798},{"id":"https://openalex.org/keywords/housekeeping-department","display_name":"housekeeping department","score":0.9789999723434448},{"id":"https://openalex.org/keywords/bath-towels","display_name":"bath towels","score":0.8999999761581421},{"id":"https://openalex.org/keywords/room-service","display_name":"room service","score":0.6159999966621399},{"id":"https://openalex.org/keywords/stock-shortage","display_name":"inventory shortage","score":0.5049999952316284},{"id":"https://openalex.org/keywords/guest-complaints","display_name":"guest complaints","score":0.7260000109672546},{"id":"https://openalex.org/keywords/guest-satisfaction","display_name":"guest satisfaction","score":0.8289999961853027}],"concepts":[{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.7318841218948364},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.3911769986152649},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.09947913885116577}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.30813/fame.v3i1.2164","doi":"https://doi.org/10.30813/fame.v3i1.2164","is_oa":false,"landing_page_url":"https://doi.org/10.30813/fame.v3i1.2164","pdf_url":null,"source":{"id":"https://openalex.org/S4210184011","display_name":"Journal FAME Journal Food and Beverage Product and Services Accomodation Industry Entertainment Services","issn_l":"2622-1292","issn":["2622-1292","2623-0488"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I3133415027","host_organization_name":"University of Bunda Mulia","host_organization_lineage":["https://openalex.org/I3133415027"],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal FAME: Journal Food and Beverage, Product and Services, Accomodation Industry, Entertainment Services","raw_type":"journal-article"},{"id":"pmh:oai:ojs.training.ubm.ac.id:article/2164","doi":null,"is_oa":true,"landing_page_url":"https://journal.ubm.ac.id/index.php/journal-fame/article/view/2164","pdf_url":"https://journal.ubm.ac.id/index.php/journal-fame/article/download/2164/1765","source":{"id":"https://openalex.org/S4210184011","display_name":"Journal FAME Journal Food and Beverage Product and Services Accomodation Industry Entertainment Services","issn_l":"2622-1292","issn":["2622-1292","2623-0488"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I3133415027","host_organization_name":"University of Bunda Mulia","host_organization_lineage":["https://openalex.org/I3133415027"],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2622-1292","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:ojs.training.ubm.ac.id:article/2164","doi":null,"is_oa":true,"landing_page_url":"https://journal.ubm.ac.id/index.php/journal-fame/article/view/2164","pdf_url":"https://journal.ubm.ac.id/index.php/journal-fame/article/download/2164/1765","source":{"id":"https://openalex.org/S4210184011","display_name":"Journal FAME Journal Food and Beverage Product and Services Accomodation Industry Entertainment Services","issn_l":"2622-1292","issn":["2622-1292","2623-0488"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I3133415027","host_organization_name":"University of Bunda Mulia","host_organization_lineage":["https://openalex.org/I3133415027"],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2622-1292","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3047048664.pdf","grobid_xml":"https://content.openalex.org/works/W3047048664.grobid-xml"},"referenced_works_count":2,"referenced_works":["https://openalex.org/W964199732","https://openalex.org/W3114186787"],"related_works":["https://openalex.org/W2726531824","https://openalex.org/W4387425284","https://openalex.org/W7219960505","https://openalex.org/W2470304906","https://openalex.org/W4246675155","https://openalex.org/W4391408267","https://openalex.org/W7131649310","https://openalex.org/W2472535546","https://openalex.org/W4391662150","https://openalex.org/W3196068679"],"abstract_inverted_index":{"Pada":[0],"umumnya":[1],"tujuan":[2],"tamu":[3,33,76,154],"yang":[4,12,14,34,50,56,64,77,90,98,116,140,155],"berkunjung":[5],"kebanyakan":[6],"untuk":[7,119],"menginap.":[8,156],"Seiring":[9],"banyaknya":[10],"hotel":[11,149],"berdiri":[13],"tentunya":[15],"menjadi":[16,36,108],"pesaing,":[17],"maka":[18],"pelayanan":[19,97],"kamar":[20,32,85,126,139,148],"serta":[21],"segala":[22],"kelengkapannya":[23],"harus":[24],"diperhatikan":[25],"dan":[26,95,124],"dipersiapkan":[27],"sebaik":[28],"mungkin.":[29],"Kelengkapan":[30],"pada":[31,38,75],"juga":[35],"kebutuhan":[37],"saat":[39],"menginap,":[40],"salah":[41,111,141],"satunya":[42,112,142],"adalah":[43,103,113],"bath":[44,82,145],"towel.":[45],"Akan":[46],"tetapi":[47],"melalui":[48],"penelitian":[49],"telah":[51],"dilakukan,":[52],"terlihat":[53],"adanya":[54],"masalah":[55],"timbul":[57],"akibat":[58],"sangat":[59],"kurangnya":[60],"persediaanpar":[61],"stockbath":[62],"towel":[63,83,146],"dimiliki":[65],"Hotel":[66],"The":[67],"Acacia":[68],"Jakarta.":[69],"Hal":[70],"ini":[71],"mengakibatkan":[72],"timbulnya":[73],"keluhan":[74],"disebabkan":[78],"karena":[79],"tidak":[80],"terdapatnya":[81],"di":[84,137,147],"hotel.":[86],"Salah":[87],"satu":[88],"departemen":[89],"paling":[91],"penting":[92,132],"dalam":[93,133],"mempertahankan":[94],"memberikan":[96],"memuaskan":[99],"bagi":[100],"para":[101],"tamu,":[102],"Housekeeping.":[104],"Housekeeping":[105],"Department":[106],"dibagi":[107],"beberapa":[109],"bagian":[110],"room":[114],"section":[115],"mempunyai":[117],"tugas":[118],"menjaga":[120],"kebersihan,":[121],"keamanan,":[122],"kenyamanan":[123],"kelengkapan":[125,135,144],"tamu.Dengan":[127],"demikian":[128],"peranan":[129],"housekeeping":[130],"sangatlah":[131],"memenuhi":[134],"fasilitas":[136],"setiap":[138],"yaitu":[143],"guna":[150],"mencapai":[151],"tingkat":[152],"kepuasan":[153]},"counts_by_year":[],"updated_date":"2026-10-08T09:06:37.294493","created_date":"2020-08-10T00:00:00"}