{"id":"https://openalex.org/W3046285017","doi":"https://doi.org/10.5267/j.msl.2020.7.033","title":"Effects of perceived stakeholder conflict factors on guests\u2019 satisfaction and behavioral intentions and mediation effect of guests\u2019 perceived value: Evidence from the Hospitality sector of Northern Cyprus","display_name":"Effects of perceived stakeholder conflict factors on guests\u2019 satisfaction and behavioral intentions and mediation effect of guests\u2019 perceived value: Evidence from the Hospitality sector of Northern Cyprus","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3046285017","doi":"https://doi.org/10.5267/j.msl.2020.7.033","mag":"3046285017"},"language":"en","primary_location":{"id":"doi:10.5267/j.msl.2020.7.033","doi":"https://doi.org/10.5267/j.msl.2020.7.033","is_oa":true,"landing_page_url":"https://doi.org/10.5267/j.msl.2020.7.033","pdf_url":"https://doi.org/10.5267/j.msl.2020.7.033","source":{"id":"https://openalex.org/S2737251451","display_name":"Management Science Letters","issn_l":"1923-9335","issn":["1923-9335","1923-9343"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","norway-1","poland-20"],"host_organization":"https://openalex.org/P4310312984","host_organization_name":"Growing Science","host_organization_lineage":["https://openalex.org/P4310312984"],"host_organization_lineage_names":["Growing Science"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Management Science Letters","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://doi.org/10.5267/j.msl.2020.7.033","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5021869397","display_name":"Derya Timucin Hayat","orcid":"https://orcid.org/0000-0003-1523-5120","observed_orcids":["https://orcid.org/0000-0003-1523-5120"]},"institutions":[{"id":"https://openalex.org/I73621328","display_name":"Girne American University","ror":"https://ror.org/026b8w395","country_code":"CY","type":"education","lineage":["https://openalex.org/I73621328"]}],"countries":["CY"],"is_corresponding":false,"raw_author_name":"Derya Timucin Hayat","raw_affiliation_strings":["Girne American University -School of Tourism and Hospitality Management. Department of Tourism, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Girne American University -School of Tourism and Hospitality Management. Department of Tourism, Turkey","institution_ids":["https://openalex.org/I73621328"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5022850229","display_name":"\u0130smet Esenyel","orcid":"https://orcid.org/0000-0001-7055-0006","observed_orcids":["https://orcid.org/0000-0001-7055-0006"]},"institutions":[{"id":"https://openalex.org/I73621328","display_name":"Girne American University","ror":"https://ror.org/026b8w395","country_code":"CY","type":"education","lineage":["https://openalex.org/I73621328"]}],"countries":["CY"],"is_corresponding":false,"raw_author_name":"Ismet Esenyel","raw_affiliation_strings":["Girne American University -School of Tourism and Hospitality Management. Department of Tourism, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Girne American University -School of Tourism and Hospitality Management. Department of Tourism, Turkey","institution_ids":["https://openalex.org/I73621328"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I73621328"],"apc_list":null,"apc_paid":null,"fwci":0.1923,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.60550495,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"3783","last_page":"3792"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8871999979019165,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8871999979019165,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.11020000278949738,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/stakeholder-conflict","display_name":"stakeholder conflict","score":0.8560000061988831},{"id":"https://openalex.org/keywords/guest-satisfaction","display_name":"guest satisfaction","score":0.9739999771118164},{"id":"https://openalex.org/keywords/behavioral-intention","display_name":"behavioral intention","score":0.9819999933242798},{"id":"https://openalex.org/keywords/perceived-value","display_name":"perceived value","score":0.9950000047683716},{"id":"https://openalex.org/keywords/accommodation-establishments","display_name":"accommodation establishments","score":0.5770000219345093},{"id":"https://openalex.org/keywords/tour-operators","display_name":"tour operators","score":0.7990000247955322},{"id":"https://openalex.org/keywords/travel-agencies","display_name":"travel agencies","score":0.9139999747276306},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"hospitality industry","score":0.7950000166893005},{"id":"https://openalex.org/keywords/northern-cyprus","display_name":"Northern Cyprus","score":0.843999981880188},{"id":"https://openalex.org/keywords/scale-development","display_name":"scale development","score":0.8799999952316284}],"concepts":[{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.736032247543335},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.689071536064148},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5814193487167358},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5794631242752075},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.5626651644706726},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5349997282028198},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5004727840423584},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.4109644889831543},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.41070666909217834},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.3095012605190277},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.1832515299320221},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.1401350498199463},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.12298217415809631},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.5267/j.msl.2020.7.033","doi":"https://doi.org/10.5267/j.msl.2020.7.033","is_oa":true,"landing_page_url":"https://doi.org/10.5267/j.msl.2020.7.033","pdf_url":"https://doi.org/10.5267/j.msl.2020.7.033","source":{"id":"https://openalex.org/S2737251451","display_name":"Management Science Letters","issn_l":"1923-9335","issn":["1923-9335","1923-9343"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","norway-1","poland-20"],"host_organization":"https://openalex.org/P4310312984","host_organization_name":"Growing Science","host_organization_lineage":["https://openalex.org/P4310312984"],"host_organization_lineage_names":["Growing Science"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Management Science Letters","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:9e683f795dbb4efaadfcc24abd3f18f5","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/9e683f795dbb4efaadfcc24abd3f18f5","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Management Science Letters (2020)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.5267/j.msl.2020.7.033","doi":"https://doi.org/10.5267/j.msl.2020.7.033","is_oa":true,"landing_page_url":"https://doi.org/10.5267/j.msl.2020.7.033","pdf_url":"https://doi.org/10.5267/j.msl.2020.7.033","source":{"id":"https://openalex.org/S2737251451","display_name":"Management Science Letters","issn_l":"1923-9335","issn":["1923-9335","1923-9343"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","norway-1","poland-20"],"host_organization":"https://openalex.org/P4310312984","host_organization_name":"Growing Science","host_organization_lineage":["https://openalex.org/P4310312984"],"host_organization_lineage_names":["Growing Science"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Management Science Letters","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3046285017.pdf","grobid_xml":"https://content.openalex.org/works/W3046285017.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3162323281","https://openalex.org/W2927138863","https://openalex.org/W2524811257","https://openalex.org/W3198878750","https://openalex.org/W6887833222","https://openalex.org/W4403938312","https://openalex.org/W7111217129","https://openalex.org/W2797709843","https://openalex.org/W7217319399","https://openalex.org/W2955438824"],"abstract_inverted_index":{"Few":[0],"studies":[1],"have":[2,148],"explored":[3],"the":[4,8,25,105,109,128,131,141,154,159,162],"stakeholder":[5,22,62],"conflict":[6,23,63,88],"from":[7,24,67],"perspective":[9,26],"of":[10,27,42,101,130,156,161,165],"hotelier":[11],"and/or":[12],"travel":[13],"agency;":[14],"however,":[15],"this":[16,77,87],"study":[17,78,106,115],"has":[18,47],"aimed":[19],"to":[20,116,147],"investigate":[21],"guests,":[28],"and":[29,35,73,81,89,98,136,152,168,175],"its":[30,90],"effects":[31,120,129],"on":[32,133],"guests'":[33,60,166],"satisfaction":[34,135,167],"behavioral":[36,137,169],"intentions":[37,138],"while":[38],"examine":[39],"mediating":[40],"factor":[41],"guests":[43,124],"'perceived":[44,125],"value,":[45],"which":[46],"not":[48],"been":[49],"examined":[50],"empirically":[51,107],"before.Since":[52],"no":[53],"scale":[54,84,155],"could":[55],"be":[56],"found":[57],"that":[58,123],"measures":[59],"perceived":[61],"factors":[64],"(PSCF)":[65],"arose":[66],"unsatisfactory":[68],"relationship":[69],"between":[70],"accommodation":[71,142],"establishments":[72],"tour":[74],"operators/travel":[75],"agencies,":[76],"conceptualized":[79],"PSCF":[80,102,132,157],"developed":[82],"a":[83],"for":[85,172],"assessing":[86],"outcomes.Through":[91],"careful":[92],"instrument":[93,144],"development":[94],"process,":[95],"four":[96],"sub-dimensions":[97],"17":[99],"items":[100],"were":[103],"identified.Thereafter,":[104],"tested":[108],"conceptual":[110],"model":[111],"by":[112],"conducting":[113],"survey":[114],"collect":[117],"data.The":[118],"mediation":[119],"obtained":[121],"indicated":[122],"value":[126],"mediated":[127],"guest":[134],"associated":[139],"with":[140],"businesses.The":[143],"is":[145],"demonstrated":[146],"good":[149],"suitability,":[150],"validity,":[151],"reliability.Applying":[153],"enabled":[158],"identification":[160],"two":[163],"consequences":[164],"intentions.Limitations,":[170],"recommendations":[171],"future":[173],"research":[174],"managerial":[176],"implications":[177],"are":[178],"provided.":[179]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2022,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2020-08-07T00:00:00"}