{"id":"https://openalex.org/W3043659604","doi":"https://doi.org/10.1080/09585192.2020.1791222","title":"Exploring frontline employee-customer linkages: a psychological contract perspective","display_name":"Exploring frontline employee-customer linkages: a psychological contract perspective","publication_year":2020,"publication_date":"2020-07-14","ids":{"openalex":"https://openalex.org/W3043659604","doi":"https://doi.org/10.1080/09585192.2020.1791222","mag":"3043659604"},"language":"en","primary_location":{"id":"doi:10.1080/09585192.2020.1791222","doi":"https://doi.org/10.1080/09585192.2020.1791222","is_oa":false,"landing_page_url":"https://doi.org/10.1080/09585192.2020.1791222","pdf_url":null,"source":{"id":"https://openalex.org/S184846731","display_name":"The International Journal of Human Resource Management","issn_l":"0958-5192","issn":["0958-5192","1466-4399"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The International Journal of Human Resource Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5012751120","display_name":"Smirti Kutaula","orcid":"https://orcid.org/0000-0002-8954-7234","observed_orcids":["https://orcid.org/0000-0002-8954-7234"]},"institutions":[{"id":"https://openalex.org/I205051169","display_name":"Kingston University London","ror":"https://ror.org/05bbqza97","country_code":"GB","type":"education","lineage":["https://openalex.org/I205051169"]},{"id":"https://openalex.org/I4210154901","display_name":"Kingston University","ror":"https://ror.org/0517ce304","country_code":"US","type":"education","lineage":["https://openalex.org/I4210154901"]}],"countries":["GB","US"],"is_corresponding":true,"raw_author_name":"Smirti Kutaula","raw_affiliation_strings":["Kingston Business School, Kingston University","Kingston Business School, Kingston University, Kingston upon Thames, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kingston Business School, Kingston University","institution_ids":["https://openalex.org/I205051169","https://openalex.org/I4210154901"]},{"raw_affiliation_string":"Kingston Business School, Kingston University, Kingston upon Thames, UK","institution_ids":["https://openalex.org/I205051169"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043990382","display_name":"Alvina Gillani","orcid":"https://orcid.org/0000-0002-8808-5007","observed_orcids":["https://orcid.org/0000-0002-8808-5007"]},"institutions":[{"id":"https://openalex.org/I28290843","display_name":"University of Surrey","ror":"https://ror.org/00ks66431","country_code":"GB","type":"education","lineage":["https://openalex.org/I28290843"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Alvina Gillani","raw_affiliation_strings":["Surrey Business School, University of Surrey","Surrey Business School, University of Surrey, Surrey, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Surrey Business School, University of Surrey","institution_ids":["https://openalex.org/I28290843"]},{"raw_affiliation_string":"Surrey Business School, University of Surrey, Surrey, UK","institution_ids":["https://openalex.org/I28290843"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072528816","display_name":"Leonidas C. Leonidou","orcid":"https://orcid.org/0000-0003-0488-5486","observed_orcids":["https://orcid.org/0000-0003-0488-5486"]},"institutions":[{"id":"https://openalex.org/I34771391","display_name":"University of Cyprus","ror":"https://ror.org/02qjrjx09","country_code":"CY","type":"education","lineage":["https://openalex.org/I34771391"]}],"countries":["CY"],"is_corresponding":false,"raw_author_name":"Leonidas C. Leonidou","raw_affiliation_strings":["University of Cyprus","University of Cyprus, Nicosia, Cyprus"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Cyprus","institution_ids":["https://openalex.org/I34771391"]},{"raw_affiliation_string":"University of Cyprus, Nicosia, Cyprus","institution_ids":["https://openalex.org/I34771391"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5110317505","display_name":"Dayananda Palihawadana","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I130828816","display_name":"University of Leeds","ror":"https://ror.org/024mrxd33","country_code":"GB","type":"education","lineage":["https://openalex.org/I130828816"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Dayananda Palihawadana","raw_affiliation_strings":["Leeds University Business School, Maurice Keyworth Building, The University of Leeds","Leeds University Business School, Maurice Keyworth Building, The University of Leeds, Leeds, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Leeds University Business School, Maurice Keyworth Building, The University of Leeds","institution_ids":["https://openalex.org/I130828816"]},{"raw_affiliation_string":"Leeds University Business School, Maurice Keyworth Building, The University of Leeds, Leeds, UK","institution_ids":["https://openalex.org/I130828816"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5012751120"],"corresponding_institution_ids":["https://openalex.org/I205051169","https://openalex.org/I4210154901"],"apc_list":null,"apc_paid":null,"fwci":1.489,"has_fulltext":false,"cited_by_count":23,"citation_normalized_percentile":{"value":0.84870433,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"33","issue":"9","first_page":"1848","last_page":"1885"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.6265000104904175,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.6265000104904175,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.3418000042438507,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.01810000091791153,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/psychological-contract","display_name":"psychological contract","score":0.9890000224113464},{"id":"https://openalex.org/keywords/frontline-workers","display_name":"frontline workers","score":0.9919999837875366},{"id":"https://openalex.org/keywords/employee-customer-relationship","display_name":"employee-customer relationship","score":0.878000020980835},{"id":"https://openalex.org/keywords/customer-oriented-behavior","display_name":"customer-oriented behavior","score":0.8119999766349792},{"id":"https://openalex.org/keywords/social-exchange-theory","display_name":"social exchange theory","score":0.7070000171661377},{"id":"https://openalex.org/keywords/human-resource-management-practices","display_name":"human resource management practices","score":0.890999972820282},{"id":"https://openalex.org/keywords/service-climate","display_name":"service climate","score":0.765999972820282},{"id":"https://openalex.org/keywords/organizational-identification","display_name":"organizational identification","score":0.9990000128746033},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.5419999957084656},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.4309999942779541},{"id":"https://openalex.org/keywords/interaction-frequency","display_name":"interaction frequency","score":0.550000011920929},{"id":"https://openalex.org/keywords/purchase-frequency","display_name":"purchase frequency","score":0.9290000200271606}],"concepts":[{"id":"https://openalex.org/C17163166","wikidata":"https://www.wikidata.org/wiki/Q1425431","display_name":"Psychological contract","level":2,"score":0.8740358352661133},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6486265659332275},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5996050834655762},{"id":"https://openalex.org/C172256602","wikidata":"https://www.wikidata.org/wiki/Q780716","display_name":"Social exchange theory","level":2,"score":0.5910081267356873},{"id":"https://openalex.org/C40213455","wikidata":"https://www.wikidata.org/wiki/Q5483094","display_name":"Line management","level":2,"score":0.5210475325584412},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4564833641052246},{"id":"https://openalex.org/C202372285","wikidata":"https://www.wikidata.org/wiki/Q1056396","display_name":"Human resource management","level":2,"score":0.4469906687736511},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.43275153636932373},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.42837071418762207},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.4247521758079529},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4051674008369446},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.32437336444854736},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.24346357583999634},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1535431146621704},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.09904959797859192},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1080/09585192.2020.1791222","doi":"https://doi.org/10.1080/09585192.2020.1791222","is_oa":false,"landing_page_url":"https://doi.org/10.1080/09585192.2020.1791222","pdf_url":null,"source":{"id":"https://openalex.org/S184846731","display_name":"The International Journal of Human Resource Management","issn_l":"0958-5192","issn":["0958-5192","1466-4399"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The International Journal of Human Resource Management","raw_type":"journal-article"},{"id":"pmh:oai:eprints.kingston.ac.uk:45893","doi":null,"is_oa":false,"landing_page_url":"https://eprints.kingston.ac.uk/id/eprint/45893/1/Kutaula-S-45893-AAM.pdf","pdf_url":"https://eprints.kingston.ac.uk/id/eprint/45893/1/Kutaula-S-45893-AAM.pdf","source":{"id":"https://openalex.org/S4306400991","display_name":"Research Repository (Kingston University London)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I2801636071","host_organization_name":"Kingston Hospital NHS Trust","host_organization_lineage":["https://openalex.org/I2801636071"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Article"},{"id":"pmh:oai:eprints.whiterose.ac.uk:162988","doi":null,"is_oa":false,"landing_page_url":"https://eprints.whiterose.ac.uk/162988/3/IJHRM%20Second%20revision-25.6.2020.pdf","pdf_url":"https://eprints.whiterose.ac.uk/162988/3/IJHRM%20Second%20revision-25.6.2020.pdf","source":{"id":"https://openalex.org/S4306400854","display_name":"White Rose Research Online (University of Leeds, The University of Sheffield, University of York)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I2800616092","host_organization_name":"White Rose University Consortium","host_organization_lineage":["https://openalex.org/I2800616092"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"pmh:oai:epubs.surrey.ac.uk:858307","doi":null,"is_oa":false,"landing_page_url":"http://epubs.surrey.ac.uk/858307/1/Exploring%20frontline%20employee-customer%20linkages%20-%20AAM.docx","pdf_url":null,"source":{"id":"https://openalex.org/S4306400680","display_name":"Surrey Research Insight Open Access (The University of Surrey)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I28290843","host_organization_name":"University of Surrey","host_organization_lineage":["https://openalex.org/I28290843"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.48510000109672546,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":152,"referenced_works":["https://openalex.org/W1014597648","https://openalex.org/W1484464498","https://openalex.org/W1507756788","https://openalex.org/W1516086978","https://openalex.org/W1518045483","https://openalex.org/W1581307463","https://openalex.org/W1590506945","https://openalex.org/W1606505767","https://openalex.org/W1653393668","https://openalex.org/W1857420975","https://openalex.org/W1909679789","https://openalex.org/W1916813369","https://openalex.org/W1918676931","https://openalex.org/W1920300600","https://openalex.org/W1921445835","https://openalex.org/W1938027223","https://openalex.org/W1961627348","https://openalex.org/W1964383489","https://openalex.org/W1968224213","https://openalex.org/W1969067691","https://openalex.org/W1969854667","https://openalex.org/W1972970784","https://openalex.org/W1972976488","https://openalex.org/W1980470076","https://openalex.org/W1981069324","https://openalex.org/W1982877726","https://openalex.org/W1984003562","https://openalex.org/W1985771617","https://openalex.org/W1986352668","https://openalex.org/W1986626710","https://openalex.org/W1987533258","https://openalex.org/W1992851256","https://openalex.org/W1993519739","https://openalex.org/W1993730593","https://openalex.org/W1997243097","https://openalex.org/W1998901792","https://openalex.org/W2002426628","https://openalex.org/W2003122509","https://openalex.org/W2003146859","https://openalex.org/W2003829874","https://openalex.org/W2005030483","https://openalex.org/W2008073538","https://openalex.org/W2011610487","https://openalex.org/W2012057884","https://openalex.org/W2012320661","https://openalex.org/W2012535965","https://openalex.org/W2015867439","https://openalex.org/W2015923459","https://openalex.org/W2017053988","https://openalex.org/W2019349012","https://openalex.org/W2020523324","https://openalex.org/W2028216912","https://openalex.org/W2028586996","https://openalex.org/W2028807352","https://openalex.org/W2029532555","https://openalex.org/W2030638771","https://openalex.org/W2034951011","https://openalex.org/W2036107892","https://openalex.org/W2038984978","https://openalex.org/W2039989858","https://openalex.org/W2042136631","https://openalex.org/W2042221801","https://openalex.org/W2043738826","https://openalex.org/W2044675555","https://openalex.org/W2044853208","https://openalex.org/W2049716823","https://openalex.org/W2050422934","https://openalex.org/W2054151259","https://openalex.org/W2055795684","https://openalex.org/W2057248068","https://openalex.org/W2059945793","https://openalex.org/W2061436677","https://openalex.org/W2067794539","https://openalex.org/W2070504166","https://openalex.org/W2073522274","https://openalex.org/W2079042974","https://openalex.org/W2081398113","https://openalex.org/W2082047981","https://openalex.org/W2082849519","https://openalex.org/W2087507914","https://openalex.org/W2092190903","https://openalex.org/W2093282014","https://openalex.org/W2093465650","https://openalex.org/W2096724068","https://openalex.org/W2097325919","https://openalex.org/W2099571149","https://openalex.org/W2104108012","https://openalex.org/W2106096361","https://openalex.org/W2109528689","https://openalex.org/W2116185527","https://openalex.org/W2116456350","https://openalex.org/W2116521654","https://openalex.org/W2122456148","https://openalex.org/W2125275681","https://openalex.org/W2126440192","https://openalex.org/W2126840412","https://openalex.org/W2131167509","https://openalex.org/W2135526934","https://openalex.org/W2140198967","https://openalex.org/W2144681684","https://openalex.org/W2146923598","https://openalex.org/W2149542506","https://openalex.org/W2153834579","https://openalex.org/W2154364384","https://openalex.org/W2156616316","https://openalex.org/W2157654123","https://openalex.org/W2158115895","https://openalex.org/W2159836669","https://openalex.org/W2160268132","https://openalex.org/W2160783530","https://openalex.org/W2164385948","https://openalex.org/W2164406837","https://openalex.org/W2165072427","https://openalex.org/W2165615513","https://openalex.org/W2172067939","https://openalex.org/W2216524154","https://openalex.org/W2276866895","https://openalex.org/W2280296147","https://openalex.org/W2288730907","https://openalex.org/W2290109228","https://openalex.org/W2290770942","https://openalex.org/W2320472664","https://openalex.org/W2345755096","https://openalex.org/W2460323210","https://openalex.org/W2475937579","https://openalex.org/W2479171039","https://openalex.org/W2528870007","https://openalex.org/W2552008421","https://openalex.org/W2580760382","https://openalex.org/W2595162022","https://openalex.org/W2608096526","https://openalex.org/W2681934609","https://openalex.org/W2746544048","https://openalex.org/W2752874961","https://openalex.org/W2770060976","https://openalex.org/W2791657452","https://openalex.org/W2800260838","https://openalex.org/W2900109735","https://openalex.org/W2902106405","https://openalex.org/W2903780624","https://openalex.org/W2931838652","https://openalex.org/W2941662109","https://openalex.org/W2963407671","https://openalex.org/W2963583567","https://openalex.org/W2969416424","https://openalex.org/W2998426053","https://openalex.org/W3013872387","https://openalex.org/W3027506207","https://openalex.org/W3122984635","https://openalex.org/W4229701870","https://openalex.org/W4233977211","https://openalex.org/W4246069949"],"related_works":["https://openalex.org/W2322836576","https://openalex.org/W2617697997","https://openalex.org/W2170388044","https://openalex.org/W2352350272","https://openalex.org/W7131258061","https://openalex.org/W1986626710","https://openalex.org/W1535504562","https://openalex.org/W2097325919","https://openalex.org/W2320472664","https://openalex.org/W1561589092"],"abstract_inverted_index":{"Although":[0],"the":[1,75,87,103],"concept":[2],"of":[3,40,78,93,96,100,102],"psychological":[4,57,65],"contract":[5,66],"provides":[6],"a":[7,38],"valuable":[8],"tool":[9],"to":[10],"explore":[11],"frontline":[12,55,59],"employees":[13],"and":[14,37,63,81,98,110],"customer":[15,64,70],"relationships,":[16],"this":[17,25],"has":[18],"received":[19],"little":[20],"research":[21,41],"attention.":[22],"To":[23],"address":[24],"gap,":[26],"we":[27],"develop":[28],"an":[29],"integrated":[30],"model":[31],"anchored":[32],"on":[33],"social":[34],"exchange":[35],"theory":[36],"set":[39],"propositions":[42],"which":[43],"link":[44],"together":[45],"Human":[46],"Resource":[47],"Management":[48],"(HRM)":[49],"practices":[50],"delivered":[51],"by":[52,91],"line":[53],"managers,":[54],"employee":[56,60],"contract,":[58],"customer-oriented":[61],"behaviors,":[62],"fulfillment,":[67],"eventually":[68],"predicting":[69],"outcomes.":[71],"We":[72],"also":[73],"stress":[74],"moderating":[76],"role":[77],"service":[79],"climate":[80],"organizational":[82],"identification,":[83],"as":[84,86,113,115],"well":[85,114],"control":[88],"effects":[89],"played":[90],"frequency":[92,99],"interactions,":[94],"nature":[95],"product/service,":[97],"purchase":[101],"product/service.":[104],"Our":[105],"analysis":[106],"offers":[107],"useful":[108],"theoretical":[109],"managerial":[111],"implications,":[112],"directions":[116],"for":[117],"further":[118],"research.":[119]},"counts_by_year":[{"year":2026,"cited_by_count":8},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":3}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2020-07-23T00:00:00"}
