{"id":"https://openalex.org/W3040697367","doi":"https://doi.org/10.4018/978-1-7998-3725-1.ch001","title":"Mobbing in Tourism Industry: The Case of Tourist Guides","display_name":"Mobbing in Tourism Industry: The Case of Tourist Guides","publication_year":2020,"publication_date":"2020-06-19","ids":{"openalex":"https://openalex.org/W3040697367","doi":"https://doi.org/10.4018/978-1-7998-3725-1.ch001","mag":"3040697367"},"language":"en","primary_location":{"id":"doi:10.4018/978-1-7998-3725-1.ch001","doi":"https://doi.org/10.4018/978-1-7998-3725-1.ch001","is_oa":false,"landing_page_url":"https://doi.org/10.4018/978-1-7998-3725-1.ch001","pdf_url":null,"source":{"id":"https://openalex.org/S4210170998","display_name":"Advances in hospitality, tourism and the services industry (AHTSI) book series","issn_l":"2475-6547","issn":["2475-6547","2475-6555"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","norway-1"],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Hospitality, Tourism, and the Services Industry","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4213177818","display_name":"Cases on Tour Guide Practices for Alternative Tourism"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5030280665","display_name":"Ramazan Eren","orcid":"https://orcid.org/0000-0002-6619-5360","observed_orcids":["https://orcid.org/0000-0002-6619-5360"]},"institutions":[{"id":"https://openalex.org/I197907453","display_name":"Akdeniz University","ror":"https://ror.org/01m59r132","country_code":"TR","type":"education","lineage":["https://openalex.org/I197907453"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Ramazan Eren","raw_affiliation_strings":["Akdeniz University, Turkey"],"raw_orcid":"https://orcid.org/0000-0002-6619-5360","affiliations":[{"raw_affiliation_string":"Akdeniz University, Turkey","institution_ids":["https://openalex.org/I197907453"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5010969108","display_name":"O\u011fuz Nebio\u011flu","orcid":"https://orcid.org/0000-0002-3436-7754","observed_orcids":["https://orcid.org/0000-0002-3436-7754"]},"institutions":[{"id":"https://openalex.org/I4387154021","display_name":"Alanya Alaaddin Keykubat \u00dcniversitesi","ror":"https://ror.org/01zxaph45","country_code":"TR","type":"education","lineage":["https://openalex.org/I4387154021"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Oguz Nebioglu","raw_affiliation_strings":["Alanya Alaaddin Keykubat University, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Alanya Alaaddin Keykubat University, Turkey","institution_ids":["https://openalex.org/I4387154021"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"17"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11647","display_name":"Workplace Violence and Bullying","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11647","display_name":"Workplace Violence and Bullying","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/workplace-mobbing","display_name":"workplace mobbing","score":0.8349999785423279},{"id":"https://openalex.org/keywords/tour-guides","display_name":"tour guides","score":0.8500000238418579},{"id":"https://openalex.org/keywords/tourism-industry","display_name":"tourism industry","score":0.7620000243186951},{"id":"https://openalex.org/keywords/service-sector","display_name":"service sector","score":0.628000020980835},{"id":"https://openalex.org/keywords/working-conditions","display_name":"working conditions","score":0.875},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.6349999904632568},{"id":"https://openalex.org/keywords/organizational-culture","display_name":"organizational culture","score":0.7059999704360962},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.6240000128746033},{"id":"https://openalex.org/keywords/workplace-bullying","display_name":"workplace harassment","score":0.3059999942779541}],"concepts":[{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.8553317785263062},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6947601437568665},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6516350507736206},{"id":"https://openalex.org/C2778249305","wikidata":"https://www.wikidata.org/wiki/Q207469","display_name":"Mobbing","level":2,"score":0.6088153123855591},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5506271719932556},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5352113246917725},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4926074147224426},{"id":"https://openalex.org/C129361004","wikidata":"https://www.wikidata.org/wiki/Q2470236","display_name":"Profitability index","level":2,"score":0.49157199263572693},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4869726598262787},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.44891342520713806},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4320540428161621},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.4316047728061676},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3766305148601532},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2277783751487732},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.1461300551891327},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12550446391105652},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1060362160205841},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.08831587433815002},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/978-1-7998-3725-1.ch001","doi":"https://doi.org/10.4018/978-1-7998-3725-1.ch001","is_oa":false,"landing_page_url":"https://doi.org/10.4018/978-1-7998-3725-1.ch001","pdf_url":null,"source":{"id":"https://openalex.org/S4210170998","display_name":"Advances in hospitality, tourism and the services industry (AHTSI) book series","issn_l":"2475-6547","issn":["2475-6547","2475-6555"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","norway-1"],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Hospitality, Tourism, and the Services Industry","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":1.0,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W236859322","https://openalex.org/W464403609","https://openalex.org/W1250428364","https://openalex.org/W1530501609","https://openalex.org/W1607052799","https://openalex.org/W1898759659","https://openalex.org/W1977575854","https://openalex.org/W1983990142","https://openalex.org/W2003801459","https://openalex.org/W2004414172","https://openalex.org/W2006479099","https://openalex.org/W2013943126","https://openalex.org/W2015892646","https://openalex.org/W2021114352","https://openalex.org/W2026279451","https://openalex.org/W2029112894","https://openalex.org/W2031260693","https://openalex.org/W2043389929","https://openalex.org/W2054040289","https://openalex.org/W2069072089","https://openalex.org/W2070656408","https://openalex.org/W2074624540","https://openalex.org/W2091468752","https://openalex.org/W2105174148","https://openalex.org/W2108527547","https://openalex.org/W2113589962","https://openalex.org/W2124595521","https://openalex.org/W2132016724","https://openalex.org/W2291088093","https://openalex.org/W2515504491","https://openalex.org/W2567441518","https://openalex.org/W2798951861","https://openalex.org/W2959225103","https://openalex.org/W2968238417","https://openalex.org/W3109732815","https://openalex.org/W4211018079"],"related_works":["https://openalex.org/W3200468364","https://openalex.org/W2166710144","https://openalex.org/W1586724419","https://openalex.org/W3171044844","https://openalex.org/W7132014570","https://openalex.org/W2131254340","https://openalex.org/W1590169446","https://openalex.org/W3158763473","https://openalex.org/W2994244018","https://openalex.org/W2561340104"],"abstract_inverted_index":{"Mobbing":[0],"in":[1,5,36,40,75,107,123,149],"workplace":[2],"damages":[3],"businesses":[4,106],"many":[6],"ways":[7],"and":[8,20,35,105,111,142,152],"negatively":[9],"affects":[10],"organizational":[11],"culture,":[12],"business":[13],"relationships,":[14],"the":[15,21,28,31,37,46,53,57,61,67,70,79,83,89,92,96,103,116,128,131,139,145],"quality":[16,22,68],"of":[17,23,25,56,60,69,91,109],"work":[18,125],"tasks,":[19],"life":[24],"employees":[26],"at":[27,52],"organization.":[29],"In":[30],"tourism":[32],"industry":[33,39],"particularly":[34],"service":[38,71,87],"general,":[41],"employees'":[42],"nice":[43],"behaviors":[44,118,141],"to":[45,137],"customers":[47],"play":[48],"a":[49,76],"significant":[50],"role":[51],"value-added":[54],"part":[55],"product.":[58],"One":[59],"important":[62,101],"factors":[63],"that":[64,72,119,144],"will":[65],"affect":[66],"visitors":[73],"experience":[74],"destination":[77],"is":[78,99,135],"tourist":[80,84,93,120,132,146],"guides.":[81],"While":[82],"guides":[85,94,121,147],"are":[86],"providers,":[88],"satisfaction":[90],"with":[95,130],"working":[97,154],"conditions":[98],"very":[100],"for":[102],"destinations":[104],"terms":[108],"image":[110],"profitability.":[112],"This":[113],"study":[114],"examines":[115],"mobbing":[117,140],"encounter":[122,148],"their":[124,150],"environments.":[126,155],"Through":[127],"interviews":[129],"guides,":[133],"it":[134],"aimed":[136],"determine":[138],"resources":[143],"complex":[151],"unusual":[153]},"counts_by_year":[],"updated_date":"2026-11-12T12:28:57.059296","created_date":"2020-07-16T00:00:00"}