{"id":"https://openalex.org/W3039904264","doi":"https://doi.org/10.7441/joc.2020.02.06","title":"The Application of Forecasting Sales of Services to Increase Business Competitiveness","display_name":"The Application of Forecasting Sales of Services to Increase Business Competitiveness","publication_year":2020,"publication_date":"2020-06-30","ids":{"openalex":"https://openalex.org/W3039904264","doi":"https://doi.org/10.7441/joc.2020.02.06","mag":"3039904264"},"language":"en","primary_location":{"id":"doi:10.7441/joc.2020.02.06","doi":"https://doi.org/10.7441/joc.2020.02.06","is_oa":true,"landing_page_url":"https://doi.org/10.7441/joc.2020.02.06","pdf_url":"https://www.cjournal.cz/files/367.pdf","source":{"id":"https://openalex.org/S4210186250","display_name":"Journal of Competitiveness","issn_l":"1804-171X","issn":["1804-171X","1804-1728"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","erih-plus","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310314196","host_organization_name":"Tomas Ba\u0165a University in Zl\u00edn","host_organization_lineage":["https://openalex.org/P4310314196"],"host_organization_lineage_names":["Tomas Ba\u0165a University in Zl\u00edn"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Competitiveness","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.cjournal.cz/files/367.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059442935","display_name":"Andrea Kolkov\u00e1","orcid":"https://orcid.org/0000-0002-4764-3164","observed_orcids":["https://orcid.org/0000-0002-4764-3164"]},"institutions":[{"id":"https://openalex.org/I142208455","display_name":"VSB - Technical University of Ostrava","ror":"https://ror.org/05x8mcb75","country_code":"CZ","type":"education","lineage":["https://openalex.org/I142208455"]}],"countries":["CZ"],"is_corresponding":true,"raw_author_name":"Andrea Kolkova","raw_affiliation_strings":["ORCiD","VSB - Technical University of Ostrava, Faculty of Economics"],"raw_orcid":"https://orcid.org/0000-0002-4764-3164","affiliations":[{"raw_affiliation_string":"ORCiD","institution_ids":[]},{"raw_affiliation_string":"VSB - Technical University of Ostrava, Faculty of Economics","institution_ids":["https://openalex.org/I142208455"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5059442935"],"corresponding_institution_ids":["https://openalex.org/I142208455"],"apc_list":{"value":450,"currency":"EUR","value_usd":485},"apc_paid":{"value":450,"currency":"EUR","value_usd":485},"fwci":3.6582,"has_fulltext":true,"cited_by_count":31,"citation_normalized_percentile":{"value":0.93447883,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"12","issue":"2","first_page":"90","last_page":"105"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11918","display_name":"Forecasting Techniques and Applications","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11918","display_name":"Forecasting Techniques and Applications","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12205","display_name":"Time Series Analysis and Forecasting","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1711","display_name":"Signal Processing"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12368","display_name":"Grey System Theory Applications","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/sales-forecasting","display_name":"sales forecasting","score":0.921999990940094},{"id":"https://openalex.org/keywords/forecast-accuracy","display_name":"forecast accuracy","score":0.5910000205039978},{"id":"https://openalex.org/keywords/forecast-accuracy-measures","display_name":"forecast accuracy measures","score":0.6050000190734863},{"id":"https://openalex.org/keywords/enterprise-competitiveness","display_name":"enterprise competitiveness","score":0.765999972820282},{"id":"https://openalex.org/keywords/exponential-smoothing","display_name":"exponential smoothing","score":0.9070000052452087},{"id":"https://openalex.org/keywords/arima","display_name":"ARIMA","score":0.8790000081062317},{"id":"https://openalex.org/keywords/bats","display_name":"bats","score":0.828000009059906},{"id":"https://openalex.org/keywords/neural-network","display_name":"artificial neural networks","score":0.9929999709129333},{"id":"https://openalex.org/keywords/forecasting-model-selection","display_name":"forecasting model selection","score":0.5419999957084656}],"concepts":[{"id":"https://openalex.org/C2984642479","wikidata":"https://www.wikidata.org/wiki/Q7404320","display_name":"Sales forecasting","level":2,"score":0.6997182965278625},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5953372716903687},{"id":"https://openalex.org/C139749660","wikidata":"https://www.wikidata.org/wiki/Q5657855","display_name":"Sales management","level":2,"score":0.547709047794342},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.45781224966049194},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.43389618396759033}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.7441/joc.2020.02.06","doi":"https://doi.org/10.7441/joc.2020.02.06","is_oa":true,"landing_page_url":"https://doi.org/10.7441/joc.2020.02.06","pdf_url":"https://www.cjournal.cz/files/367.pdf","source":{"id":"https://openalex.org/S4210186250","display_name":"Journal of Competitiveness","issn_l":"1804-171X","issn":["1804-171X","1804-1728"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","erih-plus","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310314196","host_organization_name":"Tomas Ba\u0165a University in Zl\u00edn","host_organization_lineage":["https://openalex.org/P4310314196"],"host_organization_lineage_names":["Tomas Ba\u0165a University in Zl\u00edn"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Competitiveness","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:f31b9686b5524c7893349a451ff24527","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/f31b9686b5524c7893349a451ff24527","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Competitiveness, Vol 12, Iss 2, Pp 90-105 (2020)","raw_type":"article"},{"id":"pmh:oai:dspace.vsb.cz:10084/141797","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10084/141797","pdf_url":null,"source":{"id":"https://openalex.org/S4306401668","display_name":"DSpace V\u0160B-TUO (V\u0160B-TUO)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I142208455","host_organization_name":"VSB - Technical University of Ostrava","host_organization_lineage":["https://openalex.org/I142208455"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"doi:10.7441/joc.2020.02.06","doi":"https://doi.org/10.7441/joc.2020.02.06","is_oa":true,"landing_page_url":"https://doi.org/10.7441/joc.2020.02.06","pdf_url":"https://www.cjournal.cz/files/367.pdf","source":{"id":"https://openalex.org/S4210186250","display_name":"Journal of Competitiveness","issn_l":"1804-171X","issn":["1804-171X","1804-1728"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","erih-plus","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310314196","host_organization_name":"Tomas Ba\u0165a University in Zl\u00edn","host_organization_lineage":["https://openalex.org/P4310314196"],"host_organization_lineage_names":["Tomas Ba\u0165a University in Zl\u00edn"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Competitiveness","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3039904264.pdf","grobid_xml":"https://content.openalex.org/works/W3039904264.grobid-xml"},"referenced_works_count":27,"referenced_works":["https://openalex.org/W638887343","https://openalex.org/W1480773628","https://openalex.org/W1523966875","https://openalex.org/W1981553219","https://openalex.org/W1985453523","https://openalex.org/W2016210396","https://openalex.org/W2048665112","https://openalex.org/W2085866051","https://openalex.org/W2094515728","https://openalex.org/W2109316012","https://openalex.org/W2116512828","https://openalex.org/W2147042673","https://openalex.org/W2153787847","https://openalex.org/W2246241526","https://openalex.org/W2260161590","https://openalex.org/W2341507117","https://openalex.org/W2587461926","https://openalex.org/W2769624569","https://openalex.org/W2808800115","https://openalex.org/W2811507150","https://openalex.org/W2908787636","https://openalex.org/W2956461413","https://openalex.org/W2963507686","https://openalex.org/W3125185139","https://openalex.org/W4229539396","https://openalex.org/W4288400169","https://openalex.org/W7043406144"],"related_works":["https://openalex.org/W7141260440","https://openalex.org/W7214136788","https://openalex.org/W2363457392","https://openalex.org/W3122472965","https://openalex.org/W4379164271","https://openalex.org/W4410615129","https://openalex.org/W2545738652","https://openalex.org/W2944962374","https://openalex.org/W2052455655","https://openalex.org/W144055051"],"abstract_inverted_index":{"The":[0],"accurate":[1],"forecasting":[2,35],"of":[3,39,47,65,73,121,148,156,177,197],"business":[4],"variables":[5],"is":[6,15,42,151,191],"a":[7,11,119,188],"key":[8],"element":[9],"for":[10,34,109,127,175],"company's":[12],"competitiveness":[13,190],"which":[14,128],"becoming":[16],"increasing":[17],"necessary":[18],"in":[19,52,88],"this":[20,28,40],"globalized":[21],"and":[22,102,124,140],"digitalized":[23],"environment.Companies":[24],"are":[25],"responding":[26],"to":[27,43,60,70,76,82,115,135,182],"need":[29],"by":[30,94,194],"intensifying":[31],"accuracy":[32,86,117,163],"requirements":[33],"economic":[36],"variables.The":[37],"objective":[38],"article":[41,80,150],"verify":[44],"the":[45,48,53,63,71,84,110,129,143,145,149,161,195],"correctness":[46],"models":[49,75,101,106],"predicting":[50],"revenue":[51],"service":[54,90],"sector":[55],"against":[56],"6":[57],"precision":[58,184],"criteria":[59,67,112],"determine":[61,83],"whether":[62],"use":[64],"certain":[66],"may":[68],"lead":[69],"adoption":[72],"particular":[74],"improve":[77],"competitive":[78],"forecasting.This":[79],"seeks":[81],"best":[85],"predictors":[87],"32":[89],"areas":[91],"broken":[92],"down":[93],"NACE.Exponential":[95],"smoothing":[96],"models,":[97,99],"ARIMA":[98],"BATS":[100],"artificial":[103],"neural":[104],"network":[105],"were":[107,113,133],"selected":[108],"assessment.Six":[111],"chosen":[114],"measure":[116,168],"using":[118,166],"group":[120],"scale-dependent":[122],"errors":[123],"scaled":[125],"errors.Services":[126],"result":[130,147],"was":[131],"ambiguous":[132],"subject":[134],"complete":[136],"forecasting,":[137],"both":[138],"ex-post":[139],"ex-ante.Based":[141],"on":[142],"analysis,":[144],"main":[146],"that":[152,174],"only":[153],"two":[154],"types":[155],"services":[157],"do":[158],"not":[159,192],"achieve":[160],"same":[162],"results":[164],"when":[165],"other":[167],"criteria.It":[169],"can":[170],"therefore":[171],"be":[172],"said":[173],"93.75%":[176],"services,":[178],"an":[179],"assessment":[180],"according":[181],"one":[183],"parameter":[185],"would":[186],"suffice.Thus,":[187],"model's":[189],"affected":[193],"choice":[196],"accuracy.":[198]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":7},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":3}],"updated_date":"2026-09-07T09:17:50.787605","created_date":"2020-07-10T00:00:00"}
