{"id":"https://openalex.org/W3038576161","doi":"https://doi.org/10.21776/ub.jiap.2020.006.01.11","title":"Kualitas Layanan Administrasi Akademik di Politeknik Negeri Pontianak","display_name":"Kualitas Layanan Administrasi Akademik di Politeknik Negeri Pontianak","publication_year":2020,"publication_date":"2020-04-01","ids":{"openalex":"https://openalex.org/W3038576161","doi":"https://doi.org/10.21776/ub.jiap.2020.006.01.11","mag":"3038576161"},"language":"en","primary_location":{"id":"doi:10.21776/ub.jiap.2020.006.01.11","doi":"https://doi.org/10.21776/ub.jiap.2020.006.01.11","is_oa":true,"landing_page_url":"https://doi.org/10.21776/ub.jiap.2020.006.01.11","pdf_url":"https://jiap.ub.ac.id/index.php/jiap/article/download/954/1414","source":{"id":"https://openalex.org/S4210201376","display_name":"Jurnal Ilmiah Administrasi Publik","issn_l":"2302-2698","issn":["2302-2698","2503-2887"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310314997","host_organization_name":"Brawijaya University","host_organization_lineage":["https://openalex.org/P4310314997"],"host_organization_lineage_names":["Brawijaya University"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Ilmiah Administrasi Publik","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://jiap.ub.ac.id/index.php/jiap/article/download/954/1414","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031144148","display_name":"Antonius Along","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I177055848","display_name":"University of Brawijaya","ror":"https://ror.org/01wk3d929","country_code":"ID","type":"education","lineage":["https://openalex.org/I177055848"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Antonius Along","raw_affiliation_strings":["Universitas Brawijaya"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Brawijaya","institution_ids":["https://openalex.org/I177055848"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5031144148"],"corresponding_institution_ids":["https://openalex.org/I177055848"],"apc_list":null,"apc_paid":null,"fwci":21.4884,"has_fulltext":true,"cited_by_count":73,"citation_normalized_percentile":{"value":0.99270687,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":87,"max":100},"biblio":{"volume":"006","issue":"01","first_page":"94","last_page":"99"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.8910999894142151,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.8910999894142151,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13929","display_name":"Educational Outcomes and Influences","score":0.03099999949336052,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13580","display_name":"Management and Performance Evaluation","score":0.025200000032782555,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9959999918937683},{"id":"https://openalex.org/keywords/university-administration","display_name":"university administration","score":0.7760000228881836},{"id":"https://openalex.org/keywords/student-satisfaction","display_name":"student satisfaction","score":0.6169999837875366},{"id":"https://openalex.org/keywords/service-infrastructure","display_name":"service infrastructure","score":0.6880000233650208},{"id":"https://openalex.org/keywords/job-performance","display_name":"employee performance","score":0.5550000071525574},{"id":"https://openalex.org/keywords/service-hours","display_name":"service hours","score":0.6589999794960022}],"concepts":[{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.6977728605270386},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5939529538154602},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5432662963867188},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.47990429401397705},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.44101816415786743},{"id":"https://openalex.org/C48103436","wikidata":"https://www.wikidata.org/wiki/Q599031","display_name":"State (computer science)","level":2,"score":0.4260174632072449},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.40186432003974915},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.377244234085083},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.24078786373138428},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.20995190739631653},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.19456008076667786},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.1371859610080719},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.11099839210510254},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C11413529","wikidata":"https://www.wikidata.org/wiki/Q8366","display_name":"Algorithm","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.21776/ub.jiap.2020.006.01.11","doi":"https://doi.org/10.21776/ub.jiap.2020.006.01.11","is_oa":true,"landing_page_url":"https://doi.org/10.21776/ub.jiap.2020.006.01.11","pdf_url":"https://jiap.ub.ac.id/index.php/jiap/article/download/954/1414","source":{"id":"https://openalex.org/S4210201376","display_name":"Jurnal Ilmiah Administrasi Publik","issn_l":"2302-2698","issn":["2302-2698","2503-2887"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310314997","host_organization_name":"Brawijaya University","host_organization_lineage":["https://openalex.org/P4310314997"],"host_organization_lineage_names":["Brawijaya University"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Ilmiah Administrasi Publik","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.21776/ub.jiap.2020.006.01.11","doi":"https://doi.org/10.21776/ub.jiap.2020.006.01.11","is_oa":true,"landing_page_url":"https://doi.org/10.21776/ub.jiap.2020.006.01.11","pdf_url":"https://jiap.ub.ac.id/index.php/jiap/article/download/954/1414","source":{"id":"https://openalex.org/S4210201376","display_name":"Jurnal Ilmiah Administrasi Publik","issn_l":"2302-2698","issn":["2302-2698","2503-2887"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310314997","host_organization_name":"Brawijaya University","host_organization_lineage":["https://openalex.org/P4310314997"],"host_organization_lineage_names":["Brawijaya University"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Ilmiah Administrasi Publik","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.8278999924659729,"display_name":"Quality education"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3038576161.pdf","grobid_xml":"https://content.openalex.org/works/W3038576161.grobid-xml"},"referenced_works_count":8,"referenced_works":["https://openalex.org/W1543717598","https://openalex.org/W2089421412","https://openalex.org/W2924685752","https://openalex.org/W2971771272","https://openalex.org/W3094940338","https://openalex.org/W3131318798","https://openalex.org/W3132945292","https://openalex.org/W3163799008"],"related_works":["https://openalex.org/W2946717683","https://openalex.org/W4410061630","https://openalex.org/W2941573270","https://openalex.org/W4402440491","https://openalex.org/W1854337498","https://openalex.org/W7217359395","https://openalex.org/W7220186973","https://openalex.org/W7215787022","https://openalex.org/W3156609186","https://openalex.org/W7222932812"],"abstract_inverted_index":{"This":[0],"research":[1,26],"was":[2],"conducted":[3],"to":[4,70,113],"find":[5],"out,":[6],"describe":[7],"and":[8,37,110],"explain":[9],"about":[10],"the":[11,18,53,89,127],"quality":[12,54],"of":[13,43,55,78,88],"academic":[14,56,74,83,122],"administrative":[15],"services":[16,58,98,118,128],"in":[17,59,76,116,119],"Pontianak":[19,60,90],"State":[20,61,91],"Polytechnic":[21,62,92],"by":[22,73],"using":[23],"a":[24,29],"qualitative":[25],"method":[27],"with":[28,121],"descriptive":[30],"approach.":[31],"Data":[32],"collection":[33],"techniques,":[34],"interviews,":[35],"observation":[36],"documentation,":[38],"interactive":[39],"data":[40],"analysis":[41],"models":[42],"Miles,":[44],"Huberman,":[45],"&":[46],"Saldana":[47],"(2014).":[48],"The":[49],"results":[50],"showed":[51],"that":[52,126],"administration":[57],"has":[63],"not":[64],"been":[65],"going":[66],"well,":[67],"improvements":[68],"need":[69],"be":[71,114],"made":[72],"staff":[75],"terms":[77],"service":[79,84,123],"quality.":[80],"a)":[81],"Improving":[82],"infrastructure;":[85],"b)":[86],"Leaders":[87],"should":[93],"provide":[94],"training/":[95],"workshops":[96],"on":[97],"prime;":[99],"c)":[100],"Control":[101],"employee":[102],"performance":[103],"through":[104],"measuring":[105],"student":[106],"satisfaction":[107],"index":[108],"activities;":[109],"d)":[111],"Able":[112],"consistent":[115],"providing":[117],"accordance":[120],"hours":[124],"so":[125],"provided":[129],"can":[130],"run":[131],"well.":[132]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":12},{"year":2024,"cited_by_count":21},{"year":2023,"cited_by_count":25},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2020-07-10T00:00:00"}