{"id":"https://openalex.org/W3036378391","doi":null,"title":"THE RELATIONSHIP BETWEEN SERVICE CULTURE AND SERVICE INNOVATION: THE MEDIATING ROLE OF SERVICE ORIENTATION","display_name":"THE RELATIONSHIP BETWEEN SERVICE CULTURE AND SERVICE INNOVATION: THE MEDIATING ROLE OF SERVICE ORIENTATION","publication_year":2021,"publication_date":"2021-01-19","ids":{"openalex":"https://openalex.org/W3036378391","mag":"3036378391"},"language":"en","primary_location":{"id":"mag:3036378391","doi":null,"is_oa":false,"landing_page_url":"http://jp.feb.unsoed.ac.id/index.php/Icore/article/download/1468/1480","pdf_url":null,"source":{"id":"https://openalex.org/S4306512695","display_name":"ICORE","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"ICORE","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5002091260","display_name":"Ferry Tema Atmaja","orcid":"https://orcid.org/0000-0002-8735-4957","observed_orcids":["https://orcid.org/0000-0002-8735-4957"]},"institutions":[{"id":"https://openalex.org/I47755478","display_name":"University of Bengkulu","ror":"https://ror.org/04w077t62","country_code":"ID","type":"education","lineage":["https://openalex.org/I47755478"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ferry Tema Atmaja","raw_affiliation_strings":["UNIVERSITY OF BENGKULU"],"raw_orcid":"https://orcid.org/0000-0002-8735-4957","affiliations":[{"raw_affiliation_string":"UNIVERSITY OF BENGKULU","institution_ids":["https://openalex.org/I47755478"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022043920","display_name":"Lizar Alfansi","orcid":"https://orcid.org/0000-0002-8047-7129","observed_orcids":["https://orcid.org/0000-0002-8047-7129"]},"institutions":[{"id":"https://openalex.org/I47755478","display_name":"University of Bengkulu","ror":"https://ror.org/04w077t62","country_code":"ID","type":"education","lineage":["https://openalex.org/I47755478"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Lizar Alfansi","raw_affiliation_strings":["UNIVERSITY OF BENGKULU"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"UNIVERSITY OF BENGKULU","institution_ids":["https://openalex.org/I47755478"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5066780577","display_name":"Fachri Eka Saputra","orcid":"https://orcid.org/0000-0001-8668-7218","observed_orcids":["https://orcid.org/0000-0001-8668-7218"]},"institutions":[{"id":"https://openalex.org/I47755478","display_name":"University of Bengkulu","ror":"https://ror.org/04w077t62","country_code":"ID","type":"education","lineage":["https://openalex.org/I47755478"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Fachri Eka Saputra","raw_affiliation_strings":["UNIVERSITY OF BENGKULU"],"raw_orcid":"https://orcid.org/0000-0001-8668-7218","affiliations":[{"raw_affiliation_string":"UNIVERSITY OF BENGKULU","institution_ids":["https://openalex.org/I47755478"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I47755478"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.00487099,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"5","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9785000085830688,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9785000085830688,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0066999997943639755,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11726","display_name":"Organizational Management and Innovation","score":0.006399999838322401,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-culture","display_name":"service culture","score":0.9990000128746033},{"id":"https://openalex.org/keywords/service-orientation","display_name":"service orientation","score":0.9350000023841858},{"id":"https://openalex.org/keywords/service-innovation","display_name":"service innovation","score":1.0},{"id":"https://openalex.org/keywords/small-and-medium-sized-enterprises","display_name":"small and medium-sized enterprises","score":0.9729999899864197},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.6930000185966492},{"id":"https://openalex.org/keywords/service-sector","display_name":"service sector","score":0.8050000071525574},{"id":"https://openalex.org/keywords/bengkulu","display_name":"Bengkulu","score":0.9179999828338623}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.7628073692321777},{"id":"https://openalex.org/C2776098720","wikidata":"https://www.wikidata.org/wiki/Q7455633","display_name":"Service-orientation","level":3,"score":0.7089709043502808},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7015942931175232},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.6124318838119507},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.557539701461792},{"id":"https://openalex.org/C33756811","wikidata":"https://www.wikidata.org/wiki/Q7455756","display_name":"Service guarantee","level":5,"score":0.5413515567779541},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.5323460698127747},{"id":"https://openalex.org/C36829320","wikidata":"https://www.wikidata.org/wiki/Q7455785","display_name":"Service product management","level":5,"score":0.5215770602226257},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.42785516381263733}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:3036378391","doi":null,"is_oa":false,"landing_page_url":"http://jp.feb.unsoed.ac.id/index.php/Icore/article/download/1468/1480","pdf_url":null,"source":{"id":"https://openalex.org/S4306512695","display_name":"ICORE","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"ICORE","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6773999929428101,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"},{"score":0.48510000109672546,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":27,"referenced_works":["https://openalex.org/W1516220315","https://openalex.org/W1535436547","https://openalex.org/W1549054775","https://openalex.org/W1604915666","https://openalex.org/W1963579099","https://openalex.org/W1971440513","https://openalex.org/W1983269942","https://openalex.org/W1986709698","https://openalex.org/W1995317092","https://openalex.org/W2005942906","https://openalex.org/W2010765464","https://openalex.org/W2032876034","https://openalex.org/W2033357101","https://openalex.org/W2035303902","https://openalex.org/W2052679756","https://openalex.org/W2060671343","https://openalex.org/W2073712097","https://openalex.org/W2091968289","https://openalex.org/W2093631975","https://openalex.org/W2105418713","https://openalex.org/W2112562395","https://openalex.org/W2128847913","https://openalex.org/W2170094403","https://openalex.org/W2171787248","https://openalex.org/W2889333695","https://openalex.org/W2970235121","https://openalex.org/W2993619774"],"related_works":["https://openalex.org/W3131527245","https://openalex.org/W2594738742","https://openalex.org/W141227358","https://openalex.org/W4297136958","https://openalex.org/W4388024172","https://openalex.org/W4417244934","https://openalex.org/W3136702765","https://openalex.org/W2878571531","https://openalex.org/W3011204555","https://openalex.org/W2186946052"],"abstract_inverted_index":{"The":[0,60,83],"objective":[1],"of":[2,26,31,62,79],"the":[3,8,19,24,36,40,45,53,57,63,80,93],"study":[4,64,84],"is":[5,90],"to":[6,52,55],"investigate":[7],"inter-relationship":[9],"between":[10,95],"service":[11,13,16,37,67,74,77,88,96,99,105,113,116],"culture,":[12],"orientation":[14,75,89,114],"and":[15,76,98,115],"innovation":[17,78,106],"in":[18,23,35,39,44,102],"small-medium":[20,33,81,108],"enterprises":[21,34,109],"(SMEs)":[22],"city":[25,41],"Bengkulu,":[27],"Indonesia.":[28],"A":[29],"sample":[30],"300":[32],"industry":[38],"was":[42,50],"employed":[43],"study.":[46],"Mediated":[47],"regression":[48],"analysis":[49],"applied":[51],"dataset":[54],"examine":[56],"proposed":[58],"model.":[59],"result":[61],"reveals":[65],"that":[66,87],"culture":[68,97],"has":[69],"a":[70,104],"positive":[71],"effect":[72],"on":[73],"enterprises.":[82],"also":[85],"concludes":[86],"indeed":[91],"mediating":[92],"relationship":[94],"innovation.":[100],"Thus,":[101],"implementing":[103],"strategy,":[107],"should":[110],"build":[111],"strong":[112],"culture.":[117],"Keywords:":[119],"1":[121],"Service":[123,127,131],"Orientation":[124],"\u00b7":[125,129],"2":[126],"Culture":[128],"3":[130],"Innovation,":[132],"SMEs.":[133]},"counts_by_year":[],"updated_date":"2025-10-10T17:16:08.811792","created_date":"2020-06-25T00:00:00"}
