{"id":"https://openalex.org/W3035533378","doi":"https://doi.org/10.1177/1356766720932361","title":"Cocreation of the hospitality brand experience: A triadic interaction model","display_name":"Cocreation of the hospitality brand experience: A triadic interaction model","publication_year":2020,"publication_date":"2020-06-15","ids":{"openalex":"https://openalex.org/W3035533378","doi":"https://doi.org/10.1177/1356766720932361","mag":"3035533378"},"language":"en","primary_location":{"id":"doi:10.1177/1356766720932361","doi":"https://doi.org/10.1177/1356766720932361","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1356766720932361","pdf_url":null,"source":{"id":"https://openalex.org/S83271458","display_name":"Journal Of Vacation Marketing","issn_l":"1356-7667","issn":["1356-7667","1479-1870"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Vacation Marketing","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5017082178","display_name":"Zhiwei Lin","orcid":"https://orcid.org/0000-0002-8627-7814","observed_orcids":["https://orcid.org/0000-0002-8627-7814","https://orcid.org/0009-0002-2613-4632"]},"institutions":[{"id":"https://openalex.org/I114234892","display_name":"Beijing Union University","ror":"https://ror.org/01hg31662","country_code":"CN","type":"education","lineage":["https://openalex.org/I114234892"]},{"id":"https://openalex.org/I6469544","display_name":"City University of Macau","ror":"https://ror.org/04gpd4q15","country_code":"MO","type":"education","lineage":["https://openalex.org/I6469544"]}],"countries":["CN","MO"],"is_corresponding":false,"raw_author_name":"Zhiwei (CJ) Lin","raw_affiliation_strings":["City University of Macau; Beijing Union University, China","City University of Macau"],"raw_orcid":"https://orcid.org/0000-0002-8627-7814","affiliations":[{"raw_affiliation_string":"City University of Macau; Beijing Union University, China","institution_ids":["https://openalex.org/I114234892","https://openalex.org/I6469544"]},{"raw_affiliation_string":"City University of Macau","institution_ids":["https://openalex.org/I6469544"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044709857","display_name":"IpKin Anthony Wong","orcid":"https://orcid.org/0000-0003-4597-2228","observed_orcids":["https://orcid.org/0000-0003-4597-2228"]},"institutions":[{"id":"https://openalex.org/I157773358","display_name":"Sun Yat-sen University","ror":"https://ror.org/0064kty71","country_code":"CN","type":"education","lineage":["https://openalex.org/I157773358"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"IpKin Anthony Wong","raw_affiliation_strings":["Sun Yat-Sen University, China"],"raw_orcid":"https://orcid.org/0000-0003-4597-2228","affiliations":[{"raw_affiliation_string":"Sun Yat-Sen University, China","institution_ids":["https://openalex.org/I157773358"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5044709857"],"corresponding_institution_ids":["https://openalex.org/I157773358"],"apc_list":{"value":3000,"currency":"USD","value_usd":3000},"apc_paid":null,"fwci":7.9879,"has_fulltext":false,"cited_by_count":45,"citation_normalized_percentile":{"value":0.97003164,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"26","issue":"4","first_page":"412","last_page":"426"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.38040000200271606,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.38040000200271606,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.36010000109672546,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.19259999692440033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/co-creation","display_name":"co-creation","score":0.6769999861717224},{"id":"https://openalex.org/keywords/brand-experience","display_name":"brand experience","score":0.8859999775886536},{"id":"https://openalex.org/keywords/triadic-interaction","display_name":"triadic interaction","score":0.7070000171661377},{"id":"https://openalex.org/keywords/customer-to-customer-interaction","display_name":"customer-to-customer interaction","score":0.9020000100135803},{"id":"https://openalex.org/keywords/hospitality","display_name":"hospitality","score":0.36500000953674316},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.6650000214576721},{"id":"https://openalex.org/keywords/interaction-quality","display_name":"interaction quality","score":0.7509999871253967}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6840019226074219},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6757330298423767},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.6392565369606018},{"id":"https://openalex.org/C2985250679","wikidata":"https://www.wikidata.org/wiki/Q984142","display_name":"Customer experience","level":2,"score":0.6280831098556519},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5634914636611938},{"id":"https://openalex.org/C2780719617","wikidata":"https://www.wikidata.org/wiki/Q1030752","display_name":"Salient","level":2,"score":0.5563644766807556},{"id":"https://openalex.org/C2992420184","wikidata":"https://www.wikidata.org/wiki/Q984142","display_name":"Brand experience","level":4,"score":0.5215240120887756},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.52139812707901},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5150648951530457},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.45815029740333557},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.42897146940231323},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3790081739425659},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.33472004532814026},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3327392339706421},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.14415541291236877},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.11623618006706238},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.0647476315498352},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C545102676","wikidata":"https://www.wikidata.org/wiki/Q1780667","display_name":"Product management","level":3,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1177/1356766720932361","doi":"https://doi.org/10.1177/1356766720932361","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1356766720932361","pdf_url":null,"source":{"id":"https://openalex.org/S83271458","display_name":"Journal Of Vacation Marketing","issn_l":"1356-7667","issn":["1356-7667","1479-1870"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Vacation Marketing","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":66,"referenced_works":["https://openalex.org/W1574655732","https://openalex.org/W1587638147","https://openalex.org/W1601891793","https://openalex.org/W1689771227","https://openalex.org/W1858117684","https://openalex.org/W1970242901","https://openalex.org/W1989183324","https://openalex.org/W1990272598","https://openalex.org/W1997119630","https://openalex.org/W1999056095","https://openalex.org/W1999625179","https://openalex.org/W2001899805","https://openalex.org/W2007936236","https://openalex.org/W2024150581","https://openalex.org/W2030828723","https://openalex.org/W2038125955","https://openalex.org/W2041480675","https://openalex.org/W2041767207","https://openalex.org/W2050347192","https://openalex.org/W2053749875","https://openalex.org/W2056885808","https://openalex.org/W2062660336","https://openalex.org/W2064033111","https://openalex.org/W2064049667","https://openalex.org/W2072117561","https://openalex.org/W2072347397","https://openalex.org/W2074778301","https://openalex.org/W2076389556","https://openalex.org/W2102850339","https://openalex.org/W2105984840","https://openalex.org/W2106096361","https://openalex.org/W2112583209","https://openalex.org/W2113833762","https://openalex.org/W2120744077","https://openalex.org/W2123368070","https://openalex.org/W2135273139","https://openalex.org/W2135537840","https://openalex.org/W2140088685","https://openalex.org/W2160783530","https://openalex.org/W2163754207","https://openalex.org/W2172017051","https://openalex.org/W2308837515","https://openalex.org/W2336919407","https://openalex.org/W2355571627","https://openalex.org/W2461104489","https://openalex.org/W2513147028","https://openalex.org/W2574999908","https://openalex.org/W2601946029","https://openalex.org/W2602910628","https://openalex.org/W2606796529","https://openalex.org/W2612090482","https://openalex.org/W2622544346","https://openalex.org/W2763416686","https://openalex.org/W2795814172","https://openalex.org/W2805692050","https://openalex.org/W2909363130","https://openalex.org/W2912974883","https://openalex.org/W2914301396","https://openalex.org/W2923029682","https://openalex.org/W2936626885","https://openalex.org/W2955070175","https://openalex.org/W2963913519","https://openalex.org/W2966019666","https://openalex.org/W2997412507","https://openalex.org/W3121958491","https://openalex.org/W4297081765"],"related_works":["https://openalex.org/W4413997544","https://openalex.org/W4401641218","https://openalex.org/W1890684455","https://openalex.org/W2357105530","https://openalex.org/W2140088685","https://openalex.org/W2135537840","https://openalex.org/W4316039780","https://openalex.org/W2001899805","https://openalex.org/W3082634038","https://openalex.org/W2936626885"],"abstract_inverted_index":{"Although":[0],"dyadic":[1],"interactions":[2,38,46,58,92],"among":[3,39,71],"customers":[4,16],"have":[5],"widely":[6],"been":[7],"acknowledged":[8],"to":[9],"impact":[10],"customer":[11,91],"experience,":[12,96],"the":[13,18,54,88,94,99,108],"interdependence":[14],"between":[15,90],"and":[17,60,93,117,123],"service":[19],"provider":[20],"may":[21,52],"form":[22],"a":[23,48,78],"symbiotic":[24],"force":[25],"that":[26,51,84,98],"attenuates":[27],"how":[28],"an":[29],"experience":[30],"is":[31,104],"cocreated.":[32],"This":[33],"study":[34],"focuses":[35],"on":[36,65],"triadic":[37],"casino":[40,75],"patrons":[41,72],"by":[42],"modeling":[43],"employee-to-customer":[44],"(E2C)":[45],"as":[47,119,121],"boundary":[49],"condition":[50],"moderate":[53],"effect":[55,103],"of":[56],"customer-to-customer":[57],"(C2C)":[59],"customer-to-companion":[61],"(Cu2Co)":[62],"interaction":[63,86,101,111],"quality":[64,102],"brand":[66,95],"experience.":[67],"Data":[68],"were":[69],"collected":[70],"from":[73],"30":[74],"establishments":[76],"using":[77],"two-step":[79],"sampling":[80],"approach.":[81],"Findings":[82],"suggest":[83],"E2C":[85,110],"moderates":[87],"relationship":[89],"such":[97],"C2C":[100],"more":[105],"salient":[106],"under":[107],"high":[109],"condition.":[112],"Implications":[113],"for":[114],"both":[115],"practice":[116],"theory":[118],"well":[120],"limitations":[122],"future":[124],"directions":[125],"are":[126],"further":[127],"discussed.":[128]},"counts_by_year":[{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":11},{"year":2022,"cited_by_count":10},{"year":2021,"cited_by_count":9},{"year":2020,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2020-06-19T00:00:00"}
