{"id":"https://openalex.org/W3035491644","doi":"https://doi.org/10.46757/demand.v1i2.92","title":"Pengaruh Reputasi Penjual dan Kualitas Pelayanan terhadap Kepercayaan Konsumen yang Berdampak pada Keputusan Pembelian","display_name":"Pengaruh Reputasi Penjual dan Kualitas Pelayanan terhadap Kepercayaan Konsumen yang Berdampak pada Keputusan Pembelian","publication_year":2019,"publication_date":"2019-12-17","ids":{"openalex":"https://openalex.org/W3035491644","doi":"https://doi.org/10.46757/demand.v1i2.92","mag":"3035491644"},"language":"id","primary_location":{"id":"doi:10.46757/demand.v1i2.92","doi":"https://doi.org/10.46757/demand.v1i2.92","is_oa":true,"landing_page_url":"https://doi.org/10.46757/demand.v1i2.92","pdf_url":"https://ejournal.stiepgri.ac.id/index.php/demand/article/download/92/66","source":{"id":"https://openalex.org/S4210238940","display_name":"Digital Economic Management and Accounting Knowledge Development (DEMAnD)","issn_l":"2721-1223","issn":["2721-1223"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Digital Economic, Management and Accounting Knowledge Development (DEMAnD)","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://ejournal.stiepgri.ac.id/index.php/demand/article/download/92/66","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043255387","display_name":"Riki Riswandi","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Riki Riswandi","raw_affiliation_strings":["STIE PGRI Sukabumi"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STIE PGRI Sukabumi","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5043255387"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.5293,"has_fulltext":true,"cited_by_count":10,"citation_normalized_percentile":{"value":0.80331854,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":98},"biblio":{"volume":"1","issue":"2","first_page":"42","last_page":"55"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.003599999938160181,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/seller-reputation","display_name":"seller reputation","score":0.9959999918937683},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9990000128746033},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.9810000061988831},{"id":"https://openalex.org/keywords/purchase-decision","display_name":"purchase decision","score":0.984000027179718},{"id":"https://openalex.org/keywords/personal-shopper","display_name":"personal shopper","score":0.6629999876022339},{"id":"https://openalex.org/keywords/online-shopping","display_name":"online shopping","score":0.8840000033378601},{"id":"https://openalex.org/keywords/mediating-role-of-trust","display_name":"mediating effect of trust","score":0.6660000085830688},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.4569999873638153}],"concepts":[{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3634524941444397}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.46757/demand.v1i2.92","doi":"https://doi.org/10.46757/demand.v1i2.92","is_oa":true,"landing_page_url":"https://doi.org/10.46757/demand.v1i2.92","pdf_url":"https://ejournal.stiepgri.ac.id/index.php/demand/article/download/92/66","source":{"id":"https://openalex.org/S4210238940","display_name":"Digital Economic Management and Accounting Knowledge Development (DEMAnD)","issn_l":"2721-1223","issn":["2721-1223"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Digital Economic, Management and Accounting Knowledge Development (DEMAnD)","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.46757/demand.v1i2.92","doi":"https://doi.org/10.46757/demand.v1i2.92","is_oa":true,"landing_page_url":"https://doi.org/10.46757/demand.v1i2.92","pdf_url":"https://ejournal.stiepgri.ac.id/index.php/demand/article/download/92/66","source":{"id":"https://openalex.org/S4210238940","display_name":"Digital Economic Management and Accounting Knowledge Development (DEMAnD)","issn_l":"2721-1223","issn":["2721-1223"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Digital Economic, Management and Accounting Knowledge Development (DEMAnD)","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3035491644.pdf","grobid_xml":"https://content.openalex.org/works/W3035491644.grobid-xml"},"referenced_works_count":10,"referenced_works":["https://openalex.org/W2532174524","https://openalex.org/W2799631881","https://openalex.org/W2808515511","https://openalex.org/W2890221984","https://openalex.org/W2907419969","https://openalex.org/W2913374979","https://openalex.org/W2945690740","https://openalex.org/W2970352107","https://openalex.org/W2997923370","https://openalex.org/W3005524583"],"related_works":["https://openalex.org/W4312431716","https://openalex.org/W4388161782","https://openalex.org/W4400494891","https://openalex.org/W4393979447","https://openalex.org/W4378550614","https://openalex.org/W7220502976","https://openalex.org/W1958776670","https://openalex.org/W7217928432","https://openalex.org/W2998272400","https://openalex.org/W7215960429"],"abstract_inverted_index":{"Penelitian":[0,102],"ini":[1,37],"bertujuan":[2],"untuk":[3],"memberikan":[4],"gambaran":[5],"tentang":[6],"pengauh":[7],"langsung":[8,11,65,85],"maupun":[9],"tidak":[10,84],"Antara":[12,66],"Reputasi":[13,67,86,111,121],"Penjual":[14,68,112],"dan":[15,69,74,80,82,87,99,113,125,155],"Kulaitas":[16,88],"Pelayan":[17],"terhadap":[18,22,90],"Kepercayaan":[19,73,94,104,126],"yang":[20,53],"berdampak":[21],"Keputusan":[23,75,117],"Pembelian":[24,76,92],"dengan":[25,40,49,72,116,149],"studi":[26],"pada":[27],"Personal":[28,56,140],"Shopper":[29,57,141],"(Jasa":[30,58,142],"Titip)":[31,143],"berbasis":[32],"Online":[33],"Shop.":[34],"Metode":[35],"penelitian":[36,61,139],"bersifat":[38],"kuantitaf":[39],"model":[41],"Analisa":[42],"Jalur":[43],"(Path":[44],"Analisys)":[45],"melalui":[46,55,93],"penyebaran":[47],"kuesioner":[48],"sampel":[50],"100":[51],"Konsumen":[52,95,105,127],"belanja":[54],"Titip).":[59],"Hasil":[60],"menunjukan":[62],"bahwa":[63,103,120],"pengaruh":[64,78,83,97],"Kualitas":[70],"Pelayanan":[71,89],"memiliki":[77,96],"positif":[79,98],"signifikan,":[81],"keputusan":[91,133],"signifikan.":[100],"Kesimpulan":[101],"dapat":[106],"menjadi":[107,128],"variabel":[108],"mediasi":[109],"antara":[110],"kualitas":[114,123,156],"pelayanan":[115,124],"Pembelian,":[118],"artinya":[119],"penjual,":[122],"faktor":[129],"utama":[130],"dalam":[131],"menentukan":[132],"pembelian":[134],"konsumen":[135],"Saran":[136],"dari":[137],"hasil":[138],"harus":[144],"menjaga":[145],"reputasi":[146],"sebagai":[147],"penjual":[148],"meningkatkan":[150],"pengetahuan,":[151],"keterampilan":[152],"kemampuan":[153],"emosional,":[154],"layanan.":[157]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":6},{"year":2022,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2020-06-19T00:00:00"}
