{"id":"https://openalex.org/W3033065040","doi":"https://doi.org/10.1108/jima-03-2020-0069","title":"Does religiosity matter for customer loyalty? Evidence from halal cosmetics","display_name":"Does religiosity matter for customer loyalty? Evidence from halal cosmetics","publication_year":2020,"publication_date":"2020-05-28","ids":{"openalex":"https://openalex.org/W3033065040","doi":"https://doi.org/10.1108/jima-03-2020-0069","mag":"3033065040"},"language":"en","primary_location":{"id":"doi:10.1108/jima-03-2020-0069","doi":"https://doi.org/10.1108/jima-03-2020-0069","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jima-03-2020-0069","pdf_url":null,"source":{"id":"https://openalex.org/S141552693","display_name":"Journal of Islamic marketing","issn_l":"1759-0833","issn":["1759-0833","1759-0841"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["abdc-b","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Islamic Marketing","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5048221413","display_name":"Dwi Suhartanto","orcid":"https://orcid.org/0000-0001-5612-9610","observed_orcids":["https://orcid.org/0000-0001-5612-9610"]},"institutions":[{"id":"https://openalex.org/I4400008984","display_name":"Politeknik Negeri Bandung","ror":"https://ror.org/05v5br676","country_code":"ID","type":"education","lineage":["https://openalex.org/I4400008984"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Dwi Suhartanto","raw_affiliation_strings":["Department of Business Administration, Politeknik Negeri Bandung, Bandung, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, Politeknik Negeri Bandung, Bandung, Indonesia","institution_ids":["https://openalex.org/I4400008984"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5004906934","display_name":"David Dean","orcid":"https://orcid.org/0000-0003-2534-8065","observed_orcids":["https://orcid.org/0000-0003-2534-8065"]},"institutions":[{"id":"https://openalex.org/I184746854","display_name":"Lincoln University","ror":"https://ror.org/04ps1r162","country_code":"NZ","type":"education","lineage":["https://openalex.org/I184746854"]}],"countries":["NZ"],"is_corresponding":false,"raw_author_name":"David Dean","raw_affiliation_strings":["Department of Agribusiness and Markets, Faculty of Commerce, Lincoln University, Lincoln, New Zealand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Agribusiness and Markets, Faculty of Commerce, Lincoln University, Lincoln, New Zealand","institution_ids":["https://openalex.org/I184746854"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087404446","display_name":"Ira Siti Sarah","orcid":"https://orcid.org/0000-0002-5880-3565","observed_orcids":["https://orcid.org/0000-0002-5880-3565"]},"institutions":[{"id":"https://openalex.org/I4400008984","display_name":"Politeknik Negeri Bandung","ror":"https://ror.org/05v5br676","country_code":"ID","type":"education","lineage":["https://openalex.org/I4400008984"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ira Siti Sarah","raw_affiliation_strings":["Department of Business Administration, Politeknik Negeri Bandung, Bandung, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, Politeknik Negeri Bandung, Bandung, Indonesia","institution_ids":["https://openalex.org/I4400008984"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010993821","display_name":"Raditha Dwi Vata Hapsari","orcid":"https://orcid.org/0000-0003-3643-820X","observed_orcids":["https://orcid.org/0000-0003-3643-820X"]},"institutions":[{"id":"https://openalex.org/I177055848","display_name":"University of Brawijaya","ror":"https://ror.org/01wk3d929","country_code":"ID","type":"education","lineage":["https://openalex.org/I177055848"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Raditha Hapsari","raw_affiliation_strings":["Department of Management, Faculty of Economics and Business, Universitas Brawijaya, Malang, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Faculty of Economics and Business, Universitas Brawijaya, Malang, Indonesia","institution_ids":["https://openalex.org/I177055848"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070945768","display_name":"Fatya Alty Amalia","orcid":"https://orcid.org/0000-0001-7138-1152","observed_orcids":["https://orcid.org/0000-0001-7138-1152"]},"institutions":[{"id":"https://openalex.org/I4400008984","display_name":"Politeknik Negeri Bandung","ror":"https://ror.org/05v5br676","country_code":"ID","type":"education","lineage":["https://openalex.org/I4400008984"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Fatya Alty Amalia","raw_affiliation_strings":["Department of Business Administration, Politeknik Negeri Bandung, Bandung, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, Politeknik Negeri Bandung, Bandung, Indonesia","institution_ids":["https://openalex.org/I4400008984"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5109465945","display_name":"Tintin Suhaeni","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4400008984","display_name":"Politeknik Negeri Bandung","ror":"https://ror.org/05v5br676","country_code":"ID","type":"education","lineage":["https://openalex.org/I4400008984"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Tintin Suhaeni","raw_affiliation_strings":["Department of Business Administration, Politeknik Negeri Bandung, Bandung, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, Politeknik Negeri Bandung, Bandung, Indonesia","institution_ids":["https://openalex.org/I4400008984"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":11.2629,"has_fulltext":false,"cited_by_count":144,"citation_normalized_percentile":{"value":0.98248112,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":"12","issue":"8","first_page":"1521","last_page":"1534"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12651","display_name":"Halal products and consumer behavior","score":0.9937000274658203,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12651","display_name":"Halal products and consumer behavior","score":0.9937000274658203,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.004000000189989805,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11365","display_name":"Islamic Finance and Banking Studies","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/religiosity","display_name":"religiosity","score":0.8180000185966492},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9980000257492065},{"id":"https://openalex.org/keywords/halal-cosmetics","display_name":"halal cosmetics","score":1.0},{"id":"https://openalex.org/keywords/product-quality","display_name":"product quality","score":0.9190000295639038},{"id":"https://openalex.org/keywords/emotional-attachment","display_name":"emotional attachment","score":0.9850000143051147},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9879999756813049},{"id":"https://openalex.org/keywords/moderating-effect-of-religiosity","display_name":"moderating effect of religiosity","score":0.7710000276565552}],"concepts":[{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.7735496759414673},{"id":"https://openalex.org/C2779793952","wikidata":"https://www.wikidata.org/wiki/Q1553701","display_name":"Religiosity","level":2,"score":0.7689527273178101},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7133276462554932},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.7068787217140198},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6046013832092285},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.6021723747253418},{"id":"https://openalex.org/C2779717098","wikidata":"https://www.wikidata.org/wiki/Q131207","display_name":"Cosmetics","level":2,"score":0.6002182960510254},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5263972282409668},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4886217713356018},{"id":"https://openalex.org/C77197577","wikidata":"https://www.wikidata.org/wiki/Q17009646","display_name":"Customer delight","level":5,"score":0.4710635542869568},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.4641014337539673},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4287116825580597},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2969623804092407},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.26028111577033997},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.12089124321937561},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.07332104444503784},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.06558752059936523},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.06461244821548462},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/jima-03-2020-0069","doi":"https://doi.org/10.1108/jima-03-2020-0069","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jima-03-2020-0069","pdf_url":null,"source":{"id":"https://openalex.org/S141552693","display_name":"Journal of Islamic marketing","issn_l":"1759-0833","issn":["1759-0833","1759-0841"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["abdc-b","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Islamic Marketing","raw_type":"journal-article"},{"id":"pmh:oai:researcharchive.lincoln.ac.nz:10182/13189","doi":null,"is_oa":false,"landing_page_url":"https://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=elements_prod&SrcAuth=WosAPI&KeyUT=WOS:000538486200001&DestLinkType=FullRecord&DestApp=WOS_CPL","pdf_url":null,"source":{"id":"https://openalex.org/S4306400204","display_name":"Lincoln University Research Archive (Lincoln University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I184746854","host_organization_name":"Lincoln University","host_organization_lineage":["https://openalex.org/I184746854"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":44,"referenced_works":["https://openalex.org/W1146896268","https://openalex.org/W1486551075","https://openalex.org/W1965574139","https://openalex.org/W1966135462","https://openalex.org/W1976682786","https://openalex.org/W1983293557","https://openalex.org/W2014146327","https://openalex.org/W2029414089","https://openalex.org/W2036063909","https://openalex.org/W2038514494","https://openalex.org/W2040418450","https://openalex.org/W2066451171","https://openalex.org/W2079868099","https://openalex.org/W2095571822","https://openalex.org/W2108308007","https://openalex.org/W2115603033","https://openalex.org/W2255581591","https://openalex.org/W2285281040","https://openalex.org/W2576478852","https://openalex.org/W2583345743","https://openalex.org/W2617673639","https://openalex.org/W2737617466","https://openalex.org/W2754245223","https://openalex.org/W2763797503","https://openalex.org/W2783913585","https://openalex.org/W2789965074","https://openalex.org/W2790947580","https://openalex.org/W2845053553","https://openalex.org/W2889210341","https://openalex.org/W2943671024","https://openalex.org/W2949025095","https://openalex.org/W2960882226","https://openalex.org/W2970120660","https://openalex.org/W2988986457","https://openalex.org/W2991016283","https://openalex.org/W2997991728","https://openalex.org/W3000735181","https://openalex.org/W3001157557","https://openalex.org/W3005884318","https://openalex.org/W3006194185","https://openalex.org/W3007507730","https://openalex.org/W3015502301","https://openalex.org/W3125449341","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W4212776619","https://openalex.org/W4383618453","https://openalex.org/W4365799786","https://openalex.org/W7123360033","https://openalex.org/W4379163939","https://openalex.org/W4246043691","https://openalex.org/W7118950074","https://openalex.org/W7168292431","https://openalex.org/W3005921269","https://openalex.org/W4399528000"],"abstract_inverted_index":{"Purpose":[0],"This":[1,59,118,167],"paper":[2],"aims":[3],"to":[4,43,127,174],"assess":[5,44],"customer":[6,53,56,66,89,92,108,114,129,142,181],"loyalty":[7,14,67,109,130,143,182],"towards":[8,144],"halal":[9,64,124,146,153,184],"cosmetics":[10,35,125,154],"using":[11],"three":[12],"integrated":[13],"routes":[15],"of":[16,101,134],"product":[17,48,75,105,138],"quality,":[18,49],"emotional":[19,50,72,102,135],"attachment":[20,73,103,136],"and":[21,55,74,91,104,137,160,180],"religious":[22],"determinants.":[23],"Design/methodology/approach":[24],"The":[25],"data":[26],"for":[27,63,123],"this":[28,95,149],"study":[29,60,96,119,150,172],"were":[30],"gathered":[31],"from":[32],"457":[33],"s":[34],"customers.":[36],"Variance-based":[37],"structural":[38],"equation":[39],"modelling":[40],"was":[41],"applied":[42],"the":[45,81,86,99,132,176],"association":[46],"between":[47,88,178],"attachment,":[51],"religiosity,":[52],"satisfaction":[54,90],"loyalty.":[57,93],"Findings":[58],"reveals":[61,97],"that":[62,98,152],"cosmetics,":[65],"is":[68,110,168],"driven":[69],"more":[70],"by":[71,78],"quality":[76,106],"than":[77],"religiosity.":[79],"Further,":[80],"religiosity":[82,179],"does":[83],"not":[84],"moderate":[85],"relationship":[87],"Finally,":[94],"impact":[100],"on":[107],"partly":[111],"through":[112,131],"strengthening":[113],"satisfaction.":[115],"Practical":[116],"implications":[117],"provides":[120],"an":[121,169],"opportunity":[122],"managers":[126,155],"increase":[128],"development":[133],"quality.":[139],"To":[140],"develop":[141],"their":[145,163],"cosmetic":[147,164,185],"products,":[148],"suggests":[151],"should":[156],"offer":[157],"high-quality":[158],"products":[159],"continuously":[161],"innovate":[162],"products.":[165,186],"Originality/value":[166],"early":[170],"empirical":[171],"attempting":[173],"examine":[175],"link":[177],"in":[183]},"counts_by_year":[{"year":2026,"cited_by_count":28},{"year":2025,"cited_by_count":33},{"year":2024,"cited_by_count":25},{"year":2023,"cited_by_count":31},{"year":2022,"cited_by_count":21},{"year":2021,"cited_by_count":6}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2020-06-12T00:00:00"}