{"id":"https://openalex.org/W3029401702","doi":"https://doi.org/10.1080/15228959.2019.1687070","title":"Understanding user needs for citation management program support","display_name":"Understanding user needs for citation management program support","publication_year":2020,"publication_date":"2020-04-02","ids":{"openalex":"https://openalex.org/W3029401702","doi":"https://doi.org/10.1080/15228959.2019.1687070","mag":"3029401702"},"language":"en","primary_location":{"id":"doi:10.1080/15228959.2019.1687070","doi":"https://doi.org/10.1080/15228959.2019.1687070","is_oa":false,"landing_page_url":"https://doi.org/10.1080/15228959.2019.1687070","pdf_url":null,"source":{"id":"https://openalex.org/S117782930","display_name":"Public & Access Services Quarterly","issn_l":"1056-4942","issn":["1056-4942","1522-8959","1522-9114"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1","poland-40","russia-white-list-3"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Public Services Quarterly","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5025051867","display_name":"Teresa U. Berry","orcid":"https://orcid.org/0000-0002-5235-3401","observed_orcids":["https://orcid.org/0000-0002-5235-3401"]},"institutions":[{"id":"https://openalex.org/I75027704","display_name":"University of Tennessee at Knoxville","ror":"https://ror.org/020f3ap87","country_code":"US","type":"education","lineage":["https://openalex.org/I75027704"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Teresa U. Berry","raw_affiliation_strings":["University Libraries, University of Tennessee, Knoxville, Tennessee, USA;"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University Libraries, University of Tennessee, Knoxville, Tennessee, USA;","institution_ids":["https://openalex.org/I75027704"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060939229","display_name":"Steven D. Milewski","orcid":"https://orcid.org/0000-0001-5729-8299","observed_orcids":["https://orcid.org/0000-0001-5729-8299"]},"institutions":[{"id":"https://openalex.org/I75027704","display_name":"University of Tennessee at Knoxville","ror":"https://ror.org/020f3ap87","country_code":"US","type":"education","lineage":["https://openalex.org/I75027704"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Steven D. Milewski","raw_affiliation_strings":["University Libraries, University of Tennessee, Knoxville, Tennessee, USA;"],"raw_orcid":"https://orcid.org/0000-0001-5729-8299","affiliations":[{"raw_affiliation_string":"University Libraries, University of Tennessee, Knoxville, Tennessee, USA;","institution_ids":["https://openalex.org/I75027704"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080015916","display_name":"Manda Sexton","orcid":"https://orcid.org/0000-0002-7055-9585","observed_orcids":["https://orcid.org/0000-0002-7055-9585"]},"institutions":[{"id":"https://openalex.org/I172980758","display_name":"Kennesaw State University","ror":"https://ror.org/00jeqjx33","country_code":"US","type":"education","lineage":["https://openalex.org/I172980758"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Manda C. Sexton","raw_affiliation_strings":["KSU Library System, Kennesaw State University, Kennesaw, Georgia, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"KSU Library System, Kennesaw State University, Kennesaw, Georgia, USA","institution_ids":["https://openalex.org/I172980758"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022189311","display_name":"Allison L. Sharp","orcid":"https://orcid.org/0000-0002-2849-0430","observed_orcids":["https://orcid.org/0000-0002-2849-0430"]},"institutions":[{"id":"https://openalex.org/I75027704","display_name":"University of Tennessee at Knoxville","ror":"https://ror.org/020f3ap87","country_code":"US","type":"education","lineage":["https://openalex.org/I75027704"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Allison L. Sharp","raw_affiliation_strings":["University Libraries, University of Tennessee, Knoxville, Tennessee, USA;"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University Libraries, University of Tennessee, Knoxville, Tennessee, USA;","institution_ids":["https://openalex.org/I75027704"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5078161962","display_name":"Jeanine Mary Williamson","orcid":"https://orcid.org/0000-0001-6629-4871","observed_orcids":["https://orcid.org/0000-0001-6629-4871"]},"institutions":[{"id":"https://openalex.org/I75027704","display_name":"University of Tennessee at Knoxville","ror":"https://ror.org/020f3ap87","country_code":"US","type":"education","lineage":["https://openalex.org/I75027704"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Jeanine M. Williamson","raw_affiliation_strings":["University Libraries, University of Tennessee, Knoxville, Tennessee, USA;"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University Libraries, University of Tennessee, Knoxville, Tennessee, USA;","institution_ids":["https://openalex.org/I75027704"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5078161962"],"corresponding_institution_ids":["https://openalex.org/I75027704"],"apc_list":null,"apc_paid":null,"fwci":8.6439,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.9673913,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"16","issue":"2","first_page":"71","last_page":"82"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.9448000192642212,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.9448000192642212,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13673","display_name":"Library Science and Information","score":0.026599999517202377,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.012400000356137753,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/reference-management-software","display_name":"reference management software","score":0.9539999961853027},{"id":"https://openalex.org/keywords/user-needs","display_name":"user needs","score":0.8429999947547913},{"id":"https://openalex.org/keywords/reference-management","display_name":"citation management","score":0.7699999809265137},{"id":"https://openalex.org/keywords/software-selection","display_name":"software selection","score":0.492000013589859},{"id":"https://openalex.org/keywords/bibliographic-references","display_name":"bibliographic references","score":0.5139999985694885},{"id":"https://openalex.org/keywords/collaboration","display_name":"collaboration","score":0.5580000281333923},{"id":"https://openalex.org/keywords/reference-import","display_name":"importing references","score":0.44699999690055847},{"id":"https://openalex.org/keywords/open-source-software","display_name":"open source software","score":0.5109999775886536}],"concepts":[{"id":"https://openalex.org/C2778805511","wikidata":"https://www.wikidata.org/wiki/Q1713","display_name":"Citation","level":2,"score":0.7820262312889099},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6226193308830261},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.4598051607608795},{"id":"https://openalex.org/C2778968369","wikidata":"https://www.wikidata.org/wiki/Q5105328","display_name":"Chose","level":2,"score":0.4385635256767273},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.43481892347335815},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3620462417602539},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/15228959.2019.1687070","doi":"https://doi.org/10.1080/15228959.2019.1687070","is_oa":false,"landing_page_url":"https://doi.org/10.1080/15228959.2019.1687070","pdf_url":null,"source":{"id":"https://openalex.org/S117782930","display_name":"Public & Access Services Quarterly","issn_l":"1056-4942","issn":["1056-4942","1522-8959","1522-9114"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1","poland-40","russia-white-list-3"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Public Services Quarterly","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.6399999856948853,"id":"https://metadata.un.org/sdg/4","display_name":"Quality education"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W180726866","https://openalex.org/W1512035242","https://openalex.org/W1981423955","https://openalex.org/W1991924834","https://openalex.org/W2042857522","https://openalex.org/W2065274853","https://openalex.org/W2070912782","https://openalex.org/W2125868208","https://openalex.org/W2142225512","https://openalex.org/W2146188179","https://openalex.org/W2343015341","https://openalex.org/W2584067346","https://openalex.org/W2758157542","https://openalex.org/W2789481341","https://openalex.org/W2890806467","https://openalex.org/W2897090906","https://openalex.org/W2903327011","https://openalex.org/W4244379083"],"related_works":["https://openalex.org/W2042857522","https://openalex.org/W2401372605","https://openalex.org/W2068380955","https://openalex.org/W2783248521","https://openalex.org/W2890517982","https://openalex.org/W7031743351","https://openalex.org/W2969262166","https://openalex.org/W2903327011","https://openalex.org/W7096674212","https://openalex.org/W2970237766"],"abstract_inverted_index":{"Citation":[0],"management":[1,66,111],"programs":[2,67,112],"are":[3,16,59],"tools":[4],"used":[5,109],"to":[6,10,44,68,85,113,117],"organize":[7],"references":[8,95],"and":[9,13,24,38,61,89,96,115,122],"create":[11],"citations":[12,98],"bibliographies.":[14],"Libraries":[15],"often":[17],"the":[18,118],"central":[19],"point":[20],"for":[21,120],"providing":[22],"training":[23,39,121],"support":[25,37],"in":[26,48],"using":[27],"these":[28],"tools.":[29],"To":[30],"determine":[31,45],"how":[32,62],"we":[33,41],"could":[34],"improve":[35],"our":[36],"services,":[40],"surveyed":[42],"users":[43,73],"what":[46,57],"software":[47],"being":[49],"used,":[50],"why":[51],"they":[52,63,91],"chose":[53,74],"that":[54,72,90,93],"particular":[55,76],"program,":[56],"features":[58],"important,":[60],"use":[64],"citation":[65,110],"collaborate.":[69],"Results":[70],"indicate":[71],"a":[75,105],"program":[77],"because":[78],"it":[79],"was":[80],"freely":[81],"available":[82],"or":[83],"recommended":[84],"them":[86],"by":[87],"others":[88],"thought":[92],"importing":[94],"creating":[97],"were":[99],"important":[100],"features.":[101],"We":[102],"also":[103],"found":[104],"majority":[106],"of":[107],"respondents":[108],"collaborate":[114],"turned":[116],"library":[119],"support.":[123]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2020-06-05T00:00:00"}