{"id":"https://openalex.org/W3024373323","doi":"https://doi.org/10.1136/leader-2020-000262","title":"Guidance on the introduction and use of video consultations during COVID-19: important lessons from qualitative research","display_name":"Guidance on the introduction and use of video consultations during COVID-19: important lessons from qualitative research","publication_year":2020,"publication_date":"2020-05-18","ids":{"openalex":"https://openalex.org/W3024373323","doi":"https://doi.org/10.1136/leader-2020-000262","mag":"3024373323"},"language":"en","primary_location":{"id":"doi:10.1136/leader-2020-000262","doi":"https://doi.org/10.1136/leader-2020-000262","is_oa":true,"landing_page_url":"https://doi.org/10.1136/leader-2020-000262","pdf_url":"https://bmjleader.bmj.com/content/leader/4/3/120.full.pdf","source":{"id":"https://openalex.org/S4306504552","display_name":"BMJ Leader","issn_l":"2398-631X","issn":["2398-631X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-c","jufo-1","ki-jl-1","medline","norway-1","poland-20","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319945","host_organization_name":"BMJ","host_organization_lineage":["https://openalex.org/P4310319945"],"host_organization_lineage_names":["BMJ"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"BMJ Leader","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://bmjleader.bmj.com/content/leader/4/3/120.full.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5077083399","display_name":"Joseph P. Wherton","orcid":"https://orcid.org/0000-0001-7701-4783","observed_orcids":["https://orcid.org/0000-0001-7701-4783"]},"institutions":[{"id":"https://openalex.org/I40120149","display_name":"University of Oxford","ror":"https://ror.org/052gg0110","country_code":"GB","type":"education","lineage":["https://openalex.org/I40120149"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Joseph Wherton","raw_affiliation_strings":["Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK","Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford OX2 6GG, UK"],"raw_orcid":"https://orcid.org/0000-0001-7701-4783","affiliations":[{"raw_affiliation_string":"Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK","institution_ids":["https://openalex.org/I40120149"]},{"raw_affiliation_string":"Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford OX2 6GG, UK","institution_ids":["https://openalex.org/I40120149"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079756533","display_name":"Sara Elizabeth Shaw","orcid":"https://orcid.org/0000-0002-7014-4793","observed_orcids":["https://orcid.org/0000-0002-7014-4793"]},"institutions":[{"id":"https://openalex.org/I40120149","display_name":"University of Oxford","ror":"https://ror.org/052gg0110","country_code":"GB","type":"education","lineage":["https://openalex.org/I40120149"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Sara Shaw","raw_affiliation_strings":["Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK","institution_ids":["https://openalex.org/I40120149"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091582941","display_name":"Chrysanthi Papoutsi","orcid":"https://orcid.org/0000-0003-1189-7100","observed_orcids":["https://orcid.org/0000-0003-1189-7100"]},"institutions":[{"id":"https://openalex.org/I40120149","display_name":"University of Oxford","ror":"https://ror.org/052gg0110","country_code":"GB","type":"education","lineage":["https://openalex.org/I40120149"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Chrysanthi Papoutsi","raw_affiliation_strings":["Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK","institution_ids":["https://openalex.org/I40120149"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072641757","display_name":"Lucas Martinus Seuren","orcid":"https://orcid.org/0000-0001-9631-3113","observed_orcids":["https://orcid.org/0000-0001-9631-3113"]},"institutions":[{"id":"https://openalex.org/I40120149","display_name":"University of Oxford","ror":"https://ror.org/052gg0110","country_code":"GB","type":"education","lineage":["https://openalex.org/I40120149"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Lucas Seuren","raw_affiliation_strings":["Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK","institution_ids":["https://openalex.org/I40120149"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5059176055","display_name":"Trisha Greenhalgh","orcid":"https://orcid.org/0000-0003-2369-8088","observed_orcids":["https://orcid.org/0000-0003-2369-8088"]},"institutions":[{"id":"https://openalex.org/I40120149","display_name":"University of Oxford","ror":"https://ror.org/052gg0110","country_code":"GB","type":"education","lineage":["https://openalex.org/I40120149"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Trisha Greenhalgh","raw_affiliation_strings":["Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK","institution_ids":["https://openalex.org/I40120149"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5077083399"],"corresponding_institution_ids":["https://openalex.org/I40120149"],"apc_list":null,"apc_paid":null,"fwci":21.9487,"has_fulltext":true,"cited_by_count":156,"citation_normalized_percentile":{"value":0.99636525,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"4","issue":"3","first_page":"120","last_page":"123"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10912","display_name":"Telemedicine and Telehealth Implementation","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10912","display_name":"Telemedicine and Telehealth Implementation","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14071","display_name":"Healthcare during COVID-19 Pandemic","score":0.0007999999797903001,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10629","display_name":"Health Policy Implementation Science","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/video-consultation","display_name":"video consultation","score":0.9829999804496765},{"id":"https://openalex.org/keywords/telemedicine","display_name":"telemedicine","score":0.6200000047683716},{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.8740000128746033},{"id":"https://openalex.org/keywords/teleconsultation","display_name":"teleconsultation","score":0.5910000205039978},{"id":"https://openalex.org/keywords/it-infrastructure","display_name":"IT infrastructure","score":0.7269999980926514},{"id":"https://openalex.org/keywords/sociotechnical-approach","display_name":"socio-technical approach","score":0.8289999961853027},{"id":"https://openalex.org/keywords/health-technology-implementation","display_name":"health technology implementation","score":0.6000000238418579},{"id":"https://openalex.org/keywords/interactional-work","display_name":"interactional work","score":0.5220000147819519}],"concepts":[{"id":"https://openalex.org/C177212765","wikidata":"https://www.wikidata.org/wiki/Q627335","display_name":"Workflow","level":2,"score":0.7325458526611328},{"id":"https://openalex.org/C2780871342","wikidata":"https://www.wikidata.org/wiki/Q7883752","display_name":"Underpinning","level":2,"score":0.6429698467254639},{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.6318470239639282},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.6147658228874207},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5737320184707642},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.5019922256469727},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4577954411506653},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.43745994567871094},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.4158351719379425},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3464208245277405},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.20623227953910828},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.20483168959617615},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1348142921924591},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.11276468634605408},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.1080634593963623},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.06419220566749573},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C147176958","wikidata":"https://www.wikidata.org/wiki/Q77590","display_name":"Civil engineering","level":1,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C58640448","wikidata":"https://www.wikidata.org/wiki/Q42515","display_name":"Cartography","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1136/leader-2020-000262","doi":"https://doi.org/10.1136/leader-2020-000262","is_oa":true,"landing_page_url":"https://doi.org/10.1136/leader-2020-000262","pdf_url":"https://bmjleader.bmj.com/content/leader/4/3/120.full.pdf","source":{"id":"https://openalex.org/S4306504552","display_name":"BMJ Leader","issn_l":"2398-631X","issn":["2398-631X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-c","jufo-1","ki-jl-1","medline","norway-1","poland-20","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319945","host_organization_name":"BMJ","host_organization_lineage":["https://openalex.org/P4310319945"],"host_organization_lineage_names":["BMJ"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"BMJ Leader","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1136/leader-2020-000262","doi":"https://doi.org/10.1136/leader-2020-000262","is_oa":true,"landing_page_url":"https://doi.org/10.1136/leader-2020-000262","pdf_url":"https://bmjleader.bmj.com/content/leader/4/3/120.full.pdf","source":{"id":"https://openalex.org/S4306504552","display_name":"BMJ Leader","issn_l":"2398-631X","issn":["2398-631X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-c","jufo-1","ki-jl-1","medline","norway-1","poland-20","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319945","host_organization_name":"BMJ","host_organization_lineage":["https://openalex.org/P4310319945"],"host_organization_lineage_names":["BMJ"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"BMJ Leader","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/3","score":0.46810001134872437,"display_name":"Good health and well-being"}],"study_designs":[],"awards":[{"id":"https://openalex.org/G1108536372","display_name":null,"funder_award_id":"HS&DR-13/59/26","funder_id":"https://openalex.org/F4320319990","funder_display_name":"National Institute for Health and Care Research"},{"id":"https://openalex.org/G1364545886","display_name":null,"funder_award_id":"BRC-1215\u201320008","funder_id":"https://openalex.org/F4320319990","funder_display_name":"National Institute for Health and Care Research"},{"id":"https://openalex.org/G1976428637","display_name":"Virtual Online Consultations: Advantages and Limitations (VOCAL). A qualitative study of micro, meso and macro level interactions","funder_award_id":"13/59/26","funder_id":"https://openalex.org/F4320319990","funder_display_name":"National Institute for Health and Care Research"},{"id":"https://openalex.org/G2908453447","display_name":null,"funder_award_id":"BRC-1215-20008","funder_id":"https://openalex.org/F4320315071","funder_display_name":"NIHR Biomedical Research Centre, Royal Marsden NHS Foundation Trust/Institute of Cancer Research"},{"id":"https://openalex.org/G6542504071","display_name":null,"funder_award_id":"WT104830MA","funder_id":"https://openalex.org/F4320311904","funder_display_name":"Wellcome Trust"},{"id":"https://openalex.org/G7730465775","display_name":"Enhancing technology-mediated communication: qualitative analysis of remote consultations in cancer, diabetes and heart failure","funder_award_id":"PB-PG-1216-20012","funder_id":"https://openalex.org/F4320319990","funder_display_name":"National Institute for Health and Care Research"},{"id":"https://openalex.org/G8346843821","display_name":null,"funder_award_id":"496288","funder_id":"https://openalex.org/F4320320265","funder_display_name":"Health Foundation"}],"funders":[{"id":"https://openalex.org/F4320311904","display_name":"Wellcome Trust","ror":"https://ror.org/029chgv08"},{"id":"https://openalex.org/F4320315071","display_name":"NIHR Biomedical Research Centre, Royal Marsden NHS Foundation Trust/Institute of Cancer Research","ror":"https://ror.org/0187kwz08"},{"id":"https://openalex.org/F4320319990","display_name":"National Institute for Health and Care Research","ror":"https://ror.org/0187kwz08"},{"id":"https://openalex.org/F4320320265","display_name":"Health Foundation","ror":"https://ror.org/02bzj4420"},{"id":"https://openalex.org/F4320330329","display_name":"Barts Health NHS Trust","ror":"https://ror.org/00b31g692"},{"id":"https://openalex.org/F4320337148","display_name":"Health and Social Care Delivery Research","ror":null}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3024373323.pdf","grobid_xml":"https://content.openalex.org/works/W3024373323.grobid-xml"},"referenced_works_count":21,"referenced_works":["https://openalex.org/W1870612658","https://openalex.org/W2014831132","https://openalex.org/W2098025845","https://openalex.org/W2116569125","https://openalex.org/W2120439510","https://openalex.org/W2140640480","https://openalex.org/W2141699259","https://openalex.org/W2153981305","https://openalex.org/W2171149159","https://openalex.org/W2263467157","https://openalex.org/W2398082685","https://openalex.org/W2602402691","https://openalex.org/W2610248013","https://openalex.org/W2801116222","https://openalex.org/W2805664704","https://openalex.org/W2809257310","https://openalex.org/W2903558473","https://openalex.org/W2995436283","https://openalex.org/W3008466924","https://openalex.org/W3012867801","https://openalex.org/W3021936689"],"related_works":["https://openalex.org/W4294908669","https://openalex.org/W4281400893","https://openalex.org/W3119587736","https://openalex.org/W4295657757","https://openalex.org/W4307185112","https://openalex.org/W2801116222","https://openalex.org/W3043423571","https://openalex.org/W3110494621","https://openalex.org/W2809257310","https://openalex.org/W3177466203"],"abstract_inverted_index":{"Background":[0],"Following":[1],"several":[2],"years":[3],"of":[4,75],"qualitative":[5],"research,":[6],"we":[7,24],"have":[8,25],"developed":[9],"evidence-based":[10],"guidance":[11,29,54],"on":[12,21,59],"setting":[13],"up":[14],"and":[15,33,41,69,71,90,97,132],"conducting":[16],"remote":[17,111],"video":[18,38,77,112],"consultations.":[19],"Drawing":[20],"emerging":[22],"evidence,":[23],"also":[26],"adapted":[27],"the":[28,43,50,130],"to":[30,101,115,123,135],"ensure":[31],"accessibility":[32],"relevance":[34],"for":[35],"those":[36],"using":[37,91],"calling":[39],"during":[40],"beyond":[42],"COVID-19":[44],"pandemic.":[45],"Findings":[46],"This":[47],"article":[48],"describes":[49],"research":[51,80],"underpinning":[52],"this":[53],"material,":[55],"with":[56,105],"a":[57,76,102,125],"focus":[58],"three":[60],"key":[61],"areas:":[62],"(1)":[63],"IT":[64],"infrastructure,":[65],"(2)":[66],"organisational":[67],"routines":[68],"workflows,":[70],"(3)":[72],"interactional":[73],"work":[74,133],"consultation.":[78],"Our":[79],"highlights":[81],"that":[82],"such":[83],"change":[84],"is":[85],"not":[86],"merely":[87],"about":[88],"installing":[89],"new":[92],"technology.":[93],"It":[94],"involves":[95],"introducing":[96],"sustaining":[98],"major":[99],"changes":[100],"complex":[103],"system":[104],"multiple":[106],"interacting":[107],"components.":[108],"Conclusion":[109],"If":[110],"consultations":[113],"are":[114],"be":[116],"adopted":[117],"at":[118],"scale,":[119],"implementation":[120],"will":[121],"need":[122],"follow":[124],"socio-technical":[126],"approach,":[127],"continually":[128],"adjusting":[129],"technology":[131],"processes":[134],"become":[136],"better":[137],"aligned.":[138]},"counts_by_year":[{"year":2026,"cited_by_count":9},{"year":2025,"cited_by_count":13},{"year":2024,"cited_by_count":14},{"year":2023,"cited_by_count":27},{"year":2022,"cited_by_count":39},{"year":2021,"cited_by_count":29},{"year":2020,"cited_by_count":25}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2020-05-21T00:00:00"}
