{"id":"https://openalex.org/W3023769288","doi":null,"title":"Using Design Thinking to Facilitate Information Technology Service","display_name":"Using Design Thinking to Facilitate Information Technology Service","publication_year":2015,"publication_date":"2015-04-01","ids":{"openalex":"https://openalex.org/W3023769288","mag":"3023769288"},"language":"en","primary_location":{"id":"pmh:oai:dora.dmu.ac.uk:2086/19551","doi":null,"is_oa":false,"landing_page_url":"https://dora.dmu.ac.uk/handle/2086/19551","pdf_url":null,"source":{"id":"https://openalex.org/S4306400394","display_name":"DMU Open Research Archive (De Montfort University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I66943878","host_organization_name":"De Montfort University","host_organization_lineage":["https://openalex.org/I66943878"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis or dissertation"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5016291378","display_name":"Mohammed Lataifeh","orcid":"https://orcid.org/0000-0002-4059-3176","observed_orcids":["https://orcid.org/0000-0002-4059-3176"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Mohammad Lataifeh","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5016291378"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9829000234603882,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9829000234603882,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.006200000178068876,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10672","display_name":"Design Education and Practice","score":0.004800000227987766,"subfield":{"id":"https://openalex.org/subfields/2210","display_name":"Mechanical Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/design-thinking","display_name":"design thinking","score":0.9990000128746033},{"id":"https://openalex.org/keywords/enterprise-resource-planning","display_name":"enterprise resource planning","score":0.8930000066757202},{"id":"https://openalex.org/keywords/erp-implementation","display_name":"ERP implementation","score":0.9200000166893005},{"id":"https://openalex.org/keywords/wicked-problems","display_name":"wicked problems","score":0.9559999704360962},{"id":"https://openalex.org/keywords/project-teams","display_name":"project teams","score":0.5379999876022339},{"id":"https://openalex.org/keywords/sensemaking","display_name":"sensemaking","score":0.6499999761581421},{"id":"https://openalex.org/keywords/organizational-agility","display_name":"organizational agility","score":0.5889999866485596},{"id":"https://openalex.org/keywords/stakeholder-engagement","display_name":"stakeholder engagement","score":0.6990000009536743},{"id":"https://openalex.org/keywords/implementation-complexity","display_name":"implementation complexity","score":0.4449999928474426}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.47752419114112854},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4060206115245819},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.39324280619621277},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.38032013177871704},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.34470340609550476},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.344267338514328},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3386352062225342},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.21181443333625793},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1271604597568512}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:dora.dmu.ac.uk:2086/19551","doi":null,"is_oa":false,"landing_page_url":"https://dora.dmu.ac.uk/handle/2086/19551","pdf_url":null,"source":{"id":"https://openalex.org/S4306400394","display_name":"DMU Open Research Archive (De Montfort University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I66943878","host_organization_name":"De Montfort University","host_organization_lineage":["https://openalex.org/I66943878"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis or dissertation"},{"id":"mag:3023769288","doi":null,"is_oa":false,"landing_page_url":"https://dora.dmu.ac.uk/handle/2086/19551","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":248,"referenced_works":["https://openalex.org/W21277945","https://openalex.org/W31045409","https://openalex.org/W35893530","https://openalex.org/W44037934","https://openalex.org/W52319684","https://openalex.org/W98534084","https://openalex.org/W110426343","https://openalex.org/W117598563","https://openalex.org/W121268143","https://openalex.org/W140481886","https://openalex.org/W150706704","https://openalex.org/W154361055","https://openalex.org/W181173793","https://openalex.org/W192678800","https://openalex.org/W226375627","https://openalex.org/W296196161","https://openalex.org/W382308489","https://openalex.org/W420620436","https://openalex.org/W561177772","https://openalex.org/W575475980","https://openalex.org/W599357016","https://openalex.org/W605593526","https://openalex.org/W612651853","https://openalex.org/W613473979","https://openalex.org/W641010408","https://openalex.org/W643796550","https://openalex.org/W658855744","https://openalex.org/W659360797","https://openalex.org/W758784160","https://openalex.org/W1485442796","https://openalex.org/W1488895189","https://openalex.org/W1493407210","https://openalex.org/W1494197262","https://openalex.org/W1494943720","https://openalex.org/W1498533915","https://openalex.org/W1504162109","https://openalex.org/W1506392993","https://openalex.org/W1506994688","https://openalex.org/W1507229211","https://openalex.org/W1509119510","https://openalex.org/W1509617999","https://openalex.org/W1514340046","https://openalex.org/W1520621626","https://openalex.org/W1526454647","https://openalex.org/W1527311855","https://openalex.org/W1531652896","https://openalex.org/W1537854172","https://openalex.org/W1541854927","https://openalex.org/W1542058559","https://openalex.org/W1543650535","https://openalex.org/W1544989059","https://openalex.org/W1556057683","https://openalex.org/W1557168211","https://openalex.org/W1557857782","https://openalex.org/W1572121405","https://openalex.org/W1575714269","https://openalex.org/W1586442262","https://openalex.org/W1593532038","https://openalex.org/W1602048138","https://openalex.org/W1603616381","https://openalex.org/W1608378861","https://openalex.org/W1698738049","https://openalex.org/W1765826514","https://openalex.org/W1795669387","https://openalex.org/W1936022305","https://openalex.org/W1963547174","https://openalex.org/W1963799590","https://openalex.org/W1965516070","https://openalex.org/W1968114596","https://openalex.org/W1968646645","https://openalex.org/W1969926026","https://openalex.org/W1969996571","https://openalex.org/W1971165412","https://openalex.org/W1971899940","https://openalex.org/W1974354926","https://openalex.org/W1975206222","https://openalex.org/W1976749659","https://openalex.org/W1976816600","https://openalex.org/W1976908572","https://openalex.org/W1977814275","https://openalex.org/W1978498780","https://openalex.org/W1979250155","https://openalex.org/W1979841899","https://openalex.org/W1981139791","https://openalex.org/W1982218923","https://openalex.org/W1983783117","https://openalex.org/W1986369816","https://openalex.org/W1987198869","https://openalex.org/W1987581148","https://openalex.org/W1989787460","https://openalex.org/W1990395821","https://openalex.org/W1992071275","https://openalex.org/W1992844215","https://openalex.org/W1997822396","https://openalex.org/W1998557009","https://openalex.org/W1998760890","https://openalex.org/W2000850957","https://openalex.org/W2000851879","https://openalex.org/W2002052638","https://openalex.org/W2002838480","https://openalex.org/W2003142144","https://openalex.org/W2003264686","https://openalex.org/W2003990247","https://openalex.org/W2010793828","https://openalex.org/W2013929230","https://openalex.org/W2015631683","https://openalex.org/W2017951734","https://openalex.org/W2018836107","https://openalex.org/W2020408513","https://openalex.org/W2021501732","https://openalex.org/W2023001995","https://openalex.org/W2025818769","https://openalex.org/W2026427061","https://openalex.org/W2026541117","https://openalex.org/W2027454444","https://openalex.org/W2029421221","https://openalex.org/W2031516653","https://openalex.org/W2032152873","https://openalex.org/W2032710756","https://openalex.org/W2035669276","https://openalex.org/W2036389121","https://openalex.org/W2039182996","https://openalex.org/W2040989939","https://openalex.org/W2042623444","https://openalex.org/W2044091975","https://openalex.org/W2044190068","https://openalex.org/W2044595850","https://openalex.org/W2046511103","https://openalex.org/W2049058586","https://openalex.org/W2051509357","https://openalex.org/W2053680135","https://openalex.org/W2055452410","https://openalex.org/W2056041144","https://openalex.org/W2056960508","https://openalex.org/W2057695310","https://openalex.org/W2058660401","https://openalex.org/W2058712259","https://openalex.org/W2059770315","https://openalex.org/W2060083971","https://openalex.org/W2061028423","https://openalex.org/W2061663514","https://openalex.org/W2063416871","https://openalex.org/W2065879458","https://openalex.org/W2066552139","https://openalex.org/W2068475612","https://openalex.org/W2069247725","https://openalex.org/W2069663128","https://openalex.org/W2069705035","https://openalex.org/W2071115625","https://openalex.org/W2071262957","https://openalex.org/W2071507970","https://openalex.org/W2073912395","https://openalex.org/W2076426378","https://openalex.org/W2076539130","https://openalex.org/W2077466229","https://openalex.org/W2078812877","https://openalex.org/W2081121354","https://openalex.org/W2081605861","https://openalex.org/W2084570522","https://openalex.org/W2084867964","https://openalex.org/W2085169214","https://openalex.org/W2085878175","https://openalex.org/W2086018178","https://openalex.org/W2088379941","https://openalex.org/W2090790469","https://openalex.org/W2092925905","https://openalex.org/W2093842354","https://openalex.org/W2094175181","https://openalex.org/W2095806764","https://openalex.org/W2096532021","https://openalex.org/W2098925541","https://openalex.org/W2101591595","https://openalex.org/W2103341238","https://openalex.org/W2105646248","https://openalex.org/W2107856900","https://openalex.org/W2109549175","https://openalex.org/W2110567865","https://openalex.org/W2113616793","https://openalex.org/W2116470496","https://openalex.org/W2118783568","https://openalex.org/W2118847637","https://openalex.org/W2119170250","https://openalex.org/W2120969145","https://openalex.org/W2121450753","https://openalex.org/W2123454380","https://openalex.org/W2125259774","https://openalex.org/W2126006457","https://openalex.org/W2131399871","https://openalex.org/W2132576251","https://openalex.org/W2133412738","https://openalex.org/W2133735566","https://openalex.org/W2134042390","https://openalex.org/W2135860907","https://openalex.org/W2136510050","https://openalex.org/W2137630169","https://openalex.org/W2137897186","https://openalex.org/W2137905288","https://openalex.org/W2137990236","https://openalex.org/W2144652862","https://openalex.org/W2150094452","https://openalex.org/W2151224512","https://openalex.org/W2152830463","https://openalex.org/W2152863348","https://openalex.org/W2152974639","https://openalex.org/W2156041231","https://openalex.org/W2157258415","https://openalex.org/W2158809862","https://openalex.org/W2160726867","https://openalex.org/W2160988943","https://openalex.org/W2163050413","https://openalex.org/W2163119384","https://openalex.org/W2164291529","https://openalex.org/W2165161046","https://openalex.org/W2165950253","https://openalex.org/W2169805800","https://openalex.org/W2170510658","https://openalex.org/W2170644967","https://openalex.org/W2171156370","https://openalex.org/W2171602256","https://openalex.org/W2183938197","https://openalex.org/W2184783321","https://openalex.org/W2185355708","https://openalex.org/W2189468217","https://openalex.org/W2227687461","https://openalex.org/W2321150760","https://openalex.org/W2337068785","https://openalex.org/W2399465512","https://openalex.org/W2408738596","https://openalex.org/W2463285728","https://openalex.org/W2477364641","https://openalex.org/W2483090347","https://openalex.org/W2486508269","https://openalex.org/W2494254723","https://openalex.org/W2531753975","https://openalex.org/W2585776794","https://openalex.org/W2610881169","https://openalex.org/W2615333783","https://openalex.org/W2905316561","https://openalex.org/W2906294899","https://openalex.org/W2984732723","https://openalex.org/W2994054277","https://openalex.org/W2998008903","https://openalex.org/W3041149780","https://openalex.org/W3121175530","https://openalex.org/W3121463447","https://openalex.org/W3132347552","https://openalex.org/W3200677372","https://openalex.org/W3214833809"],"related_works":["https://openalex.org/W49215424","https://openalex.org/W2992601437","https://openalex.org/W2187628076","https://openalex.org/W2771099583","https://openalex.org/W2137630169","https://openalex.org/W2108737932","https://openalex.org/W7098876463","https://openalex.org/W7064957673","https://openalex.org/W2528536704","https://openalex.org/W2070148707"],"abstract_inverted_index":{"Within":[0],"the":[1,83,88,158,167,189,200,213,242,248,290,304,307,316,321,333,344,351],"context":[2],"of":[3,54,72,85,171,199,247,293,306,353],"fierce":[4],"competition,":[5],"limited":[6],"resources,":[7],"and":[8,18,28,36,45,58,63,110,142,169,176,184,230,233,245,269,274,279,283,298,302,314,343],"turbulent":[9],"economies,":[10],"large":[11],"organizations":[12,64,315],"are":[13],"challenged":[14,68],"to":[15,33,40,46,66,87,117,151,156,181,191,240,281,323,335,346],"maintain":[16],"agility":[17],"profitability.":[19],"Enterprise":[20],"Resources":[21],"Planning":[22],"Systems":[23],"(ERPs)":[24],"help":[25],"organize,":[26],"define,":[27],"standardize":[29],"all":[30],"business":[31],"processes":[32],"effectively":[34,192],"plan":[35],"control":[37],"an":[38,209],"organization,":[39,190],"capitalize":[41],"on":[42,136],"internal":[43],"knowledge,":[44],"seek":[47],"external":[48],"advantage.":[49],"Despite":[50],"a":[51,119,145,177,203,217,224,325,356],"considerable":[52],"body":[53],"knowledge":[55,74,187],"about":[56],"success":[57,103],"its":[59],"influencing":[60],"factors,":[61],"individuals":[62],"continue":[65,116],"be":[67,118],"in":[69,104,124,132,296,311,339],"making":[70],"use":[71],"this":[73,348],"within":[75,188,223],"their":[76],"particular":[77],"context,":[78,114,332],"pushing":[79],"implementation":[80,300],"problems":[81,127],"from":[82,138],"space":[84],"complex,":[86],"wicked.":[89],"The":[90,163,196,286],"thesis":[91],"critiques":[92],"traditional":[93],"programmed":[94],"practices,":[95,155],"enforced":[96],"by":[97],"largely":[98],"prescriptive":[99],"methodologies;":[100],"contending":[101],"that":[102,206],"ERPs":[105],"projects":[106],"without":[107],"careful":[108],"examination":[109],"concise":[111],"understanding":[112,327],"for":[113,212,318,330],"will":[115],"moving":[120],"target.":[121],"Design":[122],"abilities":[123],"addressing":[125],"wicked":[126],"have":[128],"already":[129],"been":[130],"established":[131],"different":[133],"domains.":[134],"Leaning":[135],"theories":[137],"design,":[139],"organizational,":[140],"psychological,":[141],"behavioural":[143],"sciences,":[144],"design":[146,186,205,250,258,294],"intervention":[147,309],"framework":[148,165,180,227,310],"was":[149,238],"proposed":[150,249,308],"complement":[152],"(augment)":[153],"current":[154],"facilitate":[157],"challenges":[159],"faced":[160],"during":[161],"implementations.":[162],"conceptualized":[164],"addressed":[166],"influence":[168],"properties":[170],"project":[172,174],"space,":[173],"teams,":[175],"refined":[178,234],"pedagogical":[179],"introduce,":[182],"enhance,":[183],"disseminate":[185],"manage":[193],"implementations\u2019":[194],"complexities.":[195],"organizationally-intimate":[197],"nature":[198],"topic,":[201],"required":[202],"research":[204,226],"can":[207],"ascertain":[208],"adequate":[210],"account":[211],"context-sensitive":[214],"phenomena.":[215],"Therefore,":[216],"qualitative,":[218],"interpretive":[219],"case":[220],"study,":[221],"undertaken":[222],"novel":[225],"(integrating":[228],"ethnography":[229],"action":[231],"research,":[232],"through":[235],"two":[236,263],"pilots),":[237],"used":[239],"evaluate":[241],"efficacy,":[243],"applicability,":[244],"feasibility":[246],"framework.":[251],"Multiple":[252],"data":[253],"sources\u2014design":[254],"boot-camp":[255],"(thirty":[256],"six":[257],"tools":[259],"with":[260],"sixteen":[261],"participants),":[262],"pilot":[264],"studies,":[265],"nine":[266],"interviews,":[267],"direct":[268],"participants":[270],"observations,":[271],"audio-visual":[272],"materials,":[273],"other":[275],"documents\u2014were":[276],"collected,":[277],"digitized,":[278],"analysed":[280],"interpret":[282],"triangulate":[284],"findings.":[285],"emerged":[287],"findings":[288],"confirmed":[289],"fundamental":[291],"role":[292],"thinking":[295],"framing":[297],"resolving":[299],"issues,":[301],"validated":[303],"value":[305],"giving":[312],"stakeholders":[313],"platform":[317],"positive":[319],"engagement,":[320],"means":[322],"develop":[324],"nuance":[326],"(sense":[328],"making)":[329],"own":[331],"ability":[334],"cultivate":[336],"creative":[337],"confidence":[338],"devising":[340],"solutions":[341],"within,":[342],"resilience":[345],"retune":[347],"awareness":[349],"at":[350],"speed":[352],"need":[354],"towards":[355],"mindful":[357],"organization.":[358]},"counts_by_year":[{"year":2018,"cited_by_count":1}],"updated_date":"2026-11-05T12:25:35.769452","created_date":"2020-05-13T00:00:00"}
