{"id":"https://openalex.org/W3021934733","doi":null,"title":"AlloSat: A New Call Center French Corpus for Satisfaction and Frustration Analysis","display_name":"AlloSat: A New Call Center French Corpus for Satisfaction and Frustration Analysis","publication_year":2020,"publication_date":"2020-05-11","ids":{"openalex":"https://openalex.org/W3021934733","mag":"3021934733"},"language":"en","primary_location":{"id":"pmh:oai:HAL:hal-02506086v1","doi":null,"is_oa":true,"landing_page_url":"https://hal.science/hal-02506086v1/document","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405252976","host_organization_name":"Centre pour la Communication Scientifique Directe","host_organization_lineage":["https://openalex.org/I4405252976"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Language Resources and Evaluation Conference, LREC 2020, May 2020, Marseille, France","raw_type":"info:eu-repo/semantics/conferenceObject"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://hal.science/hal-02506086v1/document","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089715431","display_name":"Manon Macary","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405264971","display_name":"Laboratoire d\u2019Informatique de l\u2019Universit\u00e9 du Mans","ror":"https://ror.org/03gvgnv89","country_code":"FR","type":"facility","lineage":["https://openalex.org/I4210108471","https://openalex.org/I4405264971"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Macary, Manon","raw_affiliation_strings":["Allo-M\u00e9dia (France)","LIUM - Laboratoire d'Informatique de l'Universit\u00e9 du Mans (Avenue Laennec 72085 Le Mans cedex 9 - France)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Allo-M\u00e9dia (France)","institution_ids":[]},{"raw_affiliation_string":"LIUM - Laboratoire d'Informatique de l'Universit\u00e9 du Mans (Avenue Laennec 72085 Le Mans cedex 9 - France)","institution_ids":["https://openalex.org/I4405264971"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028709353","display_name":"Marie Tahon","orcid":"https://orcid.org/0000-0002-6782-0332","observed_orcids":["https://orcid.org/0000-0002-6782-0332"]},"institutions":[{"id":"https://openalex.org/I4405264971","display_name":"Laboratoire d\u2019Informatique de l\u2019Universit\u00e9 du Mans","ror":"https://ror.org/03gvgnv89","country_code":"FR","type":"facility","lineage":["https://openalex.org/I4210108471","https://openalex.org/I4405264971"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Tahon, Marie","raw_affiliation_strings":["LIUM - Laboratoire d'Informatique de l'Universit\u00e9 du Mans (Avenue Laennec 72085 Le Mans cedex 9 - France)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"LIUM - Laboratoire d'Informatique de l'Universit\u00e9 du Mans (Avenue Laennec 72085 Le Mans cedex 9 - France)","institution_ids":["https://openalex.org/I4405264971"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081852717","display_name":"Yannick Est\u00e8ve","orcid":"https://orcid.org/0000-0002-3656-8883","observed_orcids":["https://orcid.org/0000-0002-3656-8883"]},"institutions":[{"id":"https://openalex.org/I4210119991","display_name":"Laboratoire Informatique d'Avignon","ror":"https://ror.org/02n399288","country_code":"FR","type":"facility","lineage":["https://openalex.org/I198415970","https://openalex.org/I4210119991"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Est\u00e8ve, Yannick","raw_affiliation_strings":["LIA - Laboratoire Informatique d'Avignon (339 Chemin des Meinajaries Agroparc BP 1228 84911 Avignon cedex 9 - France)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"LIA - Laboratoire Informatique d'Avignon (339 Chemin des Meinajaries Agroparc BP 1228 84911 Avignon cedex 9 - France)","institution_ids":["https://openalex.org/I4210119991"]}]},{"author_position":"last","author":{"id":null,"display_name":"Rousseau, Anthony","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Rousseau, Anthony","raw_affiliation_strings":["Allo-M\u00e9dia (France)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Allo-M\u00e9dia (France)","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.8798,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.77776866,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10667","display_name":"Emotion and Mood Recognition","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10667","display_name":"Emotion and Mood Recognition","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.0012000000569969416,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10201","display_name":"Speech Recognition and Synthesis","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/frustration","display_name":"frustration","score":0.6159999966621399},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9440000057220459},{"id":"https://openalex.org/keywords/emotion-annotation","display_name":"emotion annotation","score":0.7720000147819519},{"id":"https://openalex.org/keywords/paralanguage","display_name":"paralinguistic features","score":0.8450000286102295},{"id":"https://openalex.org/keywords/french-speech","display_name":"French speech","score":0.4169999957084656},{"id":"https://openalex.org/keywords/audio-features","display_name":"audio features","score":0.597000002861023},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.4269999861717224}],"concepts":[{"id":"https://openalex.org/C133378560","wikidata":"https://www.wikidata.org/wiki/Q1753225","display_name":"Paralanguage","level":2,"score":0.861099123954773},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.8459064364433289},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6855754256248474},{"id":"https://openalex.org/C2776321320","wikidata":"https://www.wikidata.org/wiki/Q857525","display_name":"Annotation","level":2,"score":0.5941553115844727},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.5557973980903625},{"id":"https://openalex.org/C168900304","wikidata":"https://www.wikidata.org/wiki/Q171407","display_name":"Valence (chemistry)","level":2,"score":0.5058071613311768},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.5009748935699463},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.4931566119194031},{"id":"https://openalex.org/C38710091","wikidata":"https://www.wikidata.org/wiki/Q192242","display_name":"Frustration","level":2,"score":0.47745469212532043},{"id":"https://openalex.org/C2778143943","wikidata":"https://www.wikidata.org/wiki/Q523747","display_name":"Expressed emotion","level":2,"score":0.41330069303512573},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3750327527523041},{"id":"https://openalex.org/C28490314","wikidata":"https://www.wikidata.org/wiki/Q189436","display_name":"Speech recognition","level":1,"score":0.3394389748573303},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.1710985004901886},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.1597566306591034},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.09517601132392883},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09319490194320679},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.0},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:HAL:hal-02506086v1","doi":null,"is_oa":true,"landing_page_url":"https://hal.science/hal-02506086v1/document","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405252976","host_organization_name":"Centre pour la Communication Scientifique Directe","host_organization_lineage":["https://openalex.org/I4405252976"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Language Resources and Evaluation Conference, LREC 2020, May 2020, Marseille, France","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":{"id":"pmh:oai:HAL:hal-02506086v1","doi":null,"is_oa":true,"landing_page_url":"https://hal.science/hal-02506086v1/document","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405252976","host_organization_name":"Centre pour la Communication Scientifique Directe","host_organization_lineage":["https://openalex.org/I4405252976"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Language Resources and Evaluation Conference, LREC 2020, May 2020, Marseille, France","raw_type":"info:eu-repo/semantics/conferenceObject"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W200033050","https://openalex.org/W1261896931","https://openalex.org/W1479771596","https://openalex.org/W1524333225","https://openalex.org/W1525689582","https://openalex.org/W1530474158","https://openalex.org/W1925552886","https://openalex.org/W1976066595","https://openalex.org/W1979034117","https://openalex.org/W2085662862","https://openalex.org/W2096429026","https://openalex.org/W2132555391","https://openalex.org/W2147634797","https://openalex.org/W2167557160","https://openalex.org/W2177245949","https://openalex.org/W2187930957","https://openalex.org/W2239141610","https://openalex.org/W2313339984","https://openalex.org/W2318465276","https://openalex.org/W2395087347","https://openalex.org/W2573625459","https://openalex.org/W2579203326","https://openalex.org/W2803098682","https://openalex.org/W2897444637","https://openalex.org/W2972944488","https://openalex.org/W2990842302"],"related_works":["https://openalex.org/W3034276723","https://openalex.org/W3088413309","https://openalex.org/W7214252974","https://openalex.org/W7151614938","https://openalex.org/W3006221454","https://openalex.org/W4200367851","https://openalex.org/W7152395471","https://openalex.org/W7143449844","https://openalex.org/W4387559118","https://openalex.org/W4392267532"],"abstract_inverted_index":{"We":[0,99],"present":[1,49],"a":[2,128,131,136,150],"new":[3,31],"corpus,":[4],"named":[5],"AlloSat,":[6],"composed":[7],"of":[8,39,61,119,139,152,156,181],"real-life":[9,161],"call":[10,65,168],"center":[11,66],"conversations":[12,148],"in":[13,19,88,92,160],"French":[14],"that":[15,101,178],"is":[16],"continuously":[17],"annotated":[18],"frustration":[20,142,182],"and":[21,41],"satisfaction.":[22,144],"This":[23],"corpus":[24,129],"has":[25],"been":[26],"set":[27],"up":[28],"to":[29,34,114],"develop":[30],"systems":[32],"able":[33],"model":[35],"the":[36,45,53,59,64,68,74,116,140,179,191],"continuous":[37],"aspect":[38],"semantic":[40],"paralinguistic":[42,54],"information":[43],"at":[44,72,190],"conversation":[46,69,192],"level.":[47,193],"The":[48],"work":[50],"focuses":[51],"on":[52,58],"level,":[55],"more":[56],"precisely":[57],"expression":[60],"emotions.":[62],"In":[63],"industry,":[67],"usually":[70],"aims":[71],"solving":[73],"caller's":[75],"request.":[76],"As":[77],"far":[78],"as":[79,95],"we":[80,126],"know,":[81],"most":[82],"emotional":[83,120],"databases":[84],"contain":[85],"static":[86,109],"annotations":[87,110],"discrete":[89],"categories":[90],"or":[91,97],"dimensions":[93,103],"such":[94],"activation":[96],"valence.":[98],"hypothesize":[100],"these":[102],"are":[104],"not":[105,112],"task-related":[106],"enough.":[107],"Moreover,":[108],"do":[111],"enable":[113],"explore":[115],"temporal":[117],"evolution":[118,180],"states.":[121],"To":[122],"solve":[123],"this":[124],"issue,":[125],"propose":[127],"with":[130,149,174],"rich":[132],"annotation":[133],"scheme":[134],"enabling":[135],"real-time":[137],"investigation":[138],"axis":[141,185],"/":[143,183],"AlloSat":[145],"regroups":[146],"303":[147],"total":[151],"approximately":[153],"37":[154],"hours":[155],"audio,":[157],"all":[158],"recorded":[159],"environments":[162],"collected":[163],"by":[164],"Allo-Media":[165],"(an":[166],"intelligent":[167],"tracking":[169],"company).":[170],"First":[171],"regression":[172],"experiments,":[173],"audio":[175],"features,":[176],"show":[177],"satisfaction":[184],"can":[186],"be":[187],"retrieved":[188],"automatically":[189]},"counts_by_year":[{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":1}],"updated_date":"2026-11-08T12:12:28.789561","created_date":"2020-05-13T00:00:00"}
