{"id":"https://openalex.org/W302162225","doi":null,"title":"Quality Criteria of Content-Driven Websites and their Influence on Customer Satisfaction and Loyality: An Empirical Test of an Information Quality Framework","display_name":"Quality Criteria of Content-Driven Websites and their Influence on Customer Satisfaction and Loyality: An Empirical Test of an Information Quality Framework","publication_year":2003,"publication_date":"2003-11-07","ids":{"openalex":"https://openalex.org/W302162225","mag":"302162225"},"language":"en","primary_location":{"id":"pmh:oai:alexandria.unisg.ch:20.500.14171/69202","doi":null,"is_oa":false,"landing_page_url":"https://www.alexandria.unisg.ch/handle/20.500.14171/69202","pdf_url":null,"source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"conference paper"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5037020023","display_name":"Martin J. Eppler","orcid":"https://orcid.org/0000-0001-8788-1629","observed_orcids":["https://orcid.org/0000-0001-8788-1629"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Martin J. Eppler","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-8788-1629","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047024225","display_name":"Ren\u00e9 Algesheimer","orcid":"https://orcid.org/0000-0002-3293-7928","observed_orcids":["https://orcid.org/0000-0002-3293-7928"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ren\u00e9 Algesheimer","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-3293-7928","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5056921476","display_name":"Marcus Dimpfel","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Marcus Dimpfel","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.9416,"has_fulltext":false,"cited_by_count":19,"citation_normalized_percentile":{"value":0.94848485,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"108","last_page":"120"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8378999829292297,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8378999829292297,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.12919999659061432,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13874","display_name":"Information Architecture and Usability","score":0.009399999864399433,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-quality","display_name":"information quality","score":0.8299999833106995},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9350000023841858},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9980000257492065},{"id":"https://openalex.org/keywords/news-websites","display_name":"news websites","score":0.7860000133514404},{"id":"https://openalex.org/keywords/information-quality-framework","display_name":"information quality framework","score":0.6880000233650208},{"id":"https://openalex.org/keywords/relevance","display_name":"relevance","score":0.4779999852180481},{"id":"https://openalex.org/keywords/soundness","display_name":"soundness","score":0.9810000061988831},{"id":"https://openalex.org/keywords/internet-users","display_name":"internet users","score":0.45899999141693115}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.6726818084716797},{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.6557707786560059},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6301723122596741},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6138541102409363},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5822460651397705},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.5231053829193115},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5115305185317993},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.47843387722969055},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.45437711477279663},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4427299201488495},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.4410962164402008},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.42475634813308716},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.37471944093704224},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3395542502403259},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2637054920196533},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.24532079696655273},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.23400434851646423},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1368788182735443},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.11229997873306274},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.08598867058753967},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.060891151428222656},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:alexandria.unisg.ch:20.500.14171/69202","doi":null,"is_oa":false,"landing_page_url":"https://www.alexandria.unisg.ch/handle/20.500.14171/69202","pdf_url":null,"source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"conference paper"},{"id":"mag:302162225","doi":null,"is_oa":false,"landing_page_url":"https://dblp.uni-trier.de/db/conf/iq/iq2003.html#EpplerAD03","pdf_url":null,"source":{"id":"https://openalex.org/S4306512673","display_name":"ICIQ","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"ICIQ","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":34,"referenced_works":["https://openalex.org/W7600810","https://openalex.org/W9289935","https://openalex.org/W203695064","https://openalex.org/W383343653","https://openalex.org/W1538264000","https://openalex.org/W1542558466","https://openalex.org/W1567491469","https://openalex.org/W1571998446","https://openalex.org/W1576603561","https://openalex.org/W1667963402","https://openalex.org/W1973356140","https://openalex.org/W1984829108","https://openalex.org/W1991623719","https://openalex.org/W1992117768","https://openalex.org/W1994434996","https://openalex.org/W1995704025","https://openalex.org/W2000437409","https://openalex.org/W2018201949","https://openalex.org/W2034335086","https://openalex.org/W2038116327","https://openalex.org/W2051161430","https://openalex.org/W2063833294","https://openalex.org/W2066788670","https://openalex.org/W2071035773","https://openalex.org/W2075030947","https://openalex.org/W2085271999","https://openalex.org/W2096878712","https://openalex.org/W2110523630","https://openalex.org/W2112867289","https://openalex.org/W2121882853","https://openalex.org/W2159306398","https://openalex.org/W2170526117","https://openalex.org/W2310480410","https://openalex.org/W2736150048"],"related_works":["https://openalex.org/W7219362747","https://openalex.org/W2903236370","https://openalex.org/W1201373540","https://openalex.org/W1939819335","https://openalex.org/W2303085401","https://openalex.org/W2020166152","https://openalex.org/W2068249159","https://openalex.org/W3174754647","https://openalex.org/W2025906034","https://openalex.org/W2747142824"],"abstract_inverted_index":{"This":[0],"paper":[1],"shows":[2],"how":[3],"a":[4,75,102,124],"conceptual":[5],"framework":[6],"of":[7,19,74,101,106],"information":[8,127],"quality":[9,50,100,128],"has":[10],"been":[11],"tested":[12],"and":[13,67,91,111,113,134],"refined":[14],"empirically":[15,64],"in":[16,55],"the":[17,47,99],"context":[18],"content-driven":[20],"Internet":[21,87],"websites":[22],"(such":[23],"as":[24,116,118],"news":[25],"portals).":[26],"Although":[27],"there":[28],"are":[29,89],"already":[30],"several":[31],"similar":[32],"models,":[33],"these":[34],"approaches":[35],"do":[36],"not":[37],"offer":[38],"management-relevant":[39],"categories":[40,66],"that":[41],"allow":[42],"to":[43,61,131],"allocate":[44],"responsibilities":[45],"for":[46,70],"various":[48],"web":[49],"dimensions.":[51],"The":[52,72,93,121],"model":[53],"presented":[54,90],"this":[56],"paper,":[57],"by":[58],"contrast,":[59],"tries":[60],"achieve":[62],"both,":[63],"validated":[65],"relevant":[68],"dimensions":[69],"management.":[71],"results":[73,122],"survey":[76],"(based":[77],"on":[78],"four":[79],"prior":[80],"focus":[81],"groups)":[82],"conducted":[83],"among":[84],"673":[85],"Swiss":[86],"users":[88],"discussed.":[92],"findings":[94],"highlight":[95],"crucial":[96],"correlations":[97],"between":[98],"website":[103],"(in":[104],"terms":[105],"its":[107],"relevance,":[108],"soundness,":[109],"processes":[110],"infrastructure)":[112],"user":[114,119],"satisfaction,":[115],"well":[117],"loyalty.":[120,136],"show":[123],"high":[125],"perceived":[126],"contributes":[129],"significantly":[130],"customer":[132,135],"satisfaction":[133]},"counts_by_year":[{"year":2019,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2016-06-24T00:00:00"}
