{"id":"https://openalex.org/W3018547899","doi":"https://doi.org/10.36706/jsi.v11i2.9286","title":"PERBANDINGAN METODE JARINGAN SYARAF TIRUAN DAN POHON KEPUTUSAN UNTUK PREDIKSI CHURN","display_name":"PERBANDINGAN METODE JARINGAN SYARAF TIRUAN DAN POHON KEPUTUSAN UNTUK PREDIKSI CHURN","publication_year":2019,"publication_date":"2019-10-25","ids":{"openalex":"https://openalex.org/W3018547899","doi":"https://doi.org/10.36706/jsi.v11i2.9286","mag":"3018547899"},"language":"ms","primary_location":{"id":"doi:10.36706/jsi.v11i2.9286","doi":"https://doi.org/10.36706/jsi.v11i2.9286","is_oa":true,"landing_page_url":"https://doi.org/10.36706/jsi.v11i2.9286","pdf_url":"https://ejournal.unsri.ac.id/index.php/jsi/article/download/9286/5355","source":{"id":"https://openalex.org/S4210202786","display_name":"JSI Jurnal Sistem Informasi (E-Journal)","issn_l":"2355-4614","issn":["2355-4614","2085-1588"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315074","host_organization_name":"Sriwijaya University","host_organization_lineage":["https://openalex.org/P4310315074"],"host_organization_lineage_names":["Sriwijaya University"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"JSI: Jurnal Sistem Informasi (E-Journal)","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://ejournal.unsri.ac.id/index.php/jsi/article/download/9286/5355","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5001959496","display_name":"Helena Nurramdhani Irmanda","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210158908","display_name":"Universitas Pembangunan Nasional Veteran Jakarta","ror":"https://ror.org/05b4za178","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210158908"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Helena Nurramdhani Irmanda","raw_affiliation_strings":["Universitas Pembangunan Nasional Veteran Jakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Pembangunan Nasional Veteran Jakarta","institution_ids":["https://openalex.org/I4210158908"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043243362","display_name":"Ria Astriratma","orcid":"https://orcid.org/0000-0003-1493-9169","observed_orcids":["https://orcid.org/0000-0003-1493-9169"]},"institutions":[{"id":"https://openalex.org/I4210158908","display_name":"Universitas Pembangunan Nasional Veteran Jakarta","ror":"https://ror.org/05b4za178","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210158908"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ria Astriratma","raw_affiliation_strings":["Universitas Pembangunan Nasional Veteran Jakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Pembangunan Nasional Veteran Jakarta","institution_ids":["https://openalex.org/I4210158908"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5110842637","display_name":"Sarika Afrizal","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210158908","display_name":"Universitas Pembangunan Nasional Veteran Jakarta","ror":"https://ror.org/05b4za178","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210158908"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Sarika Afrizal","raw_affiliation_strings":["Universitas Pembangunan Nasional Veteran Jakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Pembangunan Nasional Veteran Jakarta","institution_ids":["https://openalex.org/I4210158908"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210158908"],"apc_list":null,"apc_paid":null,"fwci":0.7859,"has_fulltext":true,"cited_by_count":8,"citation_normalized_percentile":{"value":0.81043817,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":96},"biblio":{"volume":"11","issue":"2","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13373","display_name":"Data Mining and Machine Learning Applications","score":0.0010000000474974513,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11122","display_name":"Online Learning and Analytics","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-churn-prediction","display_name":"customer churn prediction","score":0.9869999885559082},{"id":"https://openalex.org/keywords/neural-network","display_name":"artificial neural networks","score":0.7870000004768372},{"id":"https://openalex.org/keywords/decision-tree","display_name":"decision tree","score":0.9869999885559082},{"id":"https://openalex.org/keywords/classification-comparison","display_name":"classification comparison","score":0.7369999885559082},{"id":"https://openalex.org/keywords/bank-customers","display_name":"bank customers","score":0.7760000228881836},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.6259999871253967},{"id":"https://openalex.org/keywords/data-mining","display_name":"data mining","score":0.6370000243186951}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.36305785179138184}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.36706/jsi.v11i2.9286","doi":"https://doi.org/10.36706/jsi.v11i2.9286","is_oa":true,"landing_page_url":"https://doi.org/10.36706/jsi.v11i2.9286","pdf_url":"https://ejournal.unsri.ac.id/index.php/jsi/article/download/9286/5355","source":{"id":"https://openalex.org/S4210202786","display_name":"JSI Jurnal Sistem Informasi (E-Journal)","issn_l":"2355-4614","issn":["2355-4614","2085-1588"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315074","host_organization_name":"Sriwijaya University","host_organization_lineage":["https://openalex.org/P4310315074"],"host_organization_lineage_names":["Sriwijaya University"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"JSI: Jurnal Sistem Informasi (E-Journal)","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.36706/jsi.v11i2.9286","doi":"https://doi.org/10.36706/jsi.v11i2.9286","is_oa":true,"landing_page_url":"https://doi.org/10.36706/jsi.v11i2.9286","pdf_url":"https://ejournal.unsri.ac.id/index.php/jsi/article/download/9286/5355","source":{"id":"https://openalex.org/S4210202786","display_name":"JSI Jurnal Sistem Informasi (E-Journal)","issn_l":"2355-4614","issn":["2355-4614","2085-1588"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315074","host_organization_name":"Sriwijaya University","host_organization_lineage":["https://openalex.org/P4310315074"],"host_organization_lineage_names":["Sriwijaya University"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"JSI: Jurnal Sistem Informasi (E-Journal)","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3018547899.pdf","grobid_xml":"https://content.openalex.org/works/W3018547899.grobid-xml"},"referenced_works_count":5,"referenced_works":["https://openalex.org/W2074780813","https://openalex.org/W2115555003","https://openalex.org/W2140190241","https://openalex.org/W2207055760","https://openalex.org/W2740575057"],"related_works":["https://openalex.org/W4409709205","https://openalex.org/W7127653624","https://openalex.org/W7160412663","https://openalex.org/W3215944531","https://openalex.org/W4409645955","https://openalex.org/W2740575057","https://openalex.org/W4412878735","https://openalex.org/W4280578696","https://openalex.org/W7220677465","https://openalex.org/W7219332388"],"abstract_inverted_index":{"Churn":[0],"merupakan":[1,20],"suatu":[2,8,29,37],"kecenderungan":[3],"pelanggan":[4],"untuk":[5,27,73,117],"berhenti":[6],"dari":[7,35],"produk":[9],"atau":[10],"layanan":[11],"dan":[12,70],"kemudian":[13],"berpindah":[14],"ke":[15],"perusahaan":[16,38],"lain.":[17],"Customer":[18],"churn":[19,33,53,76],"masalah":[21],"yang":[22,24,42,106],"serius":[23],"harus":[25],"ditangani":[26],"keberlangsungan":[28],"perusahaan.":[30],"Penanganan":[31],"customer":[32,40,52,75],"berawal":[34],"ketepatan":[36],"memprediksi":[39,51,74],"mana":[41],"diduga":[43],"akan":[44],"melakukan":[45],"churn.":[46],"Salah":[47],"satu":[48],"pendekatan":[49],"dalam":[50,63],"adalah":[54],"data":[55,64],"mining.":[56],"Penelitian":[57],"ini":[58],"membandingkan":[59],"dua":[60],"metode":[61],"klasifikasi":[62],"mining":[65],"yaitu":[66,95,112,132],"jaringan":[67,84,99,129],"syaraf":[68,85,100,130],"tiruan":[69,86,101,131],"pohon":[71,93,110,120],"keputusan":[72,94,121],"pada":[77],"industri":[78],"perbankan.":[79],"Hasil":[80],"penelitian":[81],"menunjukan":[82],"bahwa":[83],"memiliki":[87,103,122],"tingkat":[88],"akurasi":[89],"lebih":[90,107,125],"baik":[91,108,126],"dibanding":[92,127],"86%.":[96],"Selain":[97],"itu":[98],"juga":[102],"nilai":[104,118,123],"precision":[105],"daripada":[109],"keputusan,":[111],"sebesar":[113,133],"71%.":[114],"Akan":[115],"tetapi":[116],"recall,":[119],"recall":[124],"dengan":[128],"58%.":[134]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2020-05-01T00:00:00"}