{"id":"https://openalex.org/W3016887615","doi":"https://doi.org/10.33937/reveco.2016.62","title":"Rotaci\u00f3n de personal en los Call Center de M\u00e9rida, Yucat\u00e1n, M\u00e9xico","display_name":"Rotaci\u00f3n de personal en los Call Center de M\u00e9rida, Yucat\u00e1n, M\u00e9xico","publication_year":2016,"publication_date":"2016-01-04","ids":{"openalex":"https://openalex.org/W3016887615","doi":"https://doi.org/10.33937/reveco.2016.62","mag":"3016887615"},"language":"es","primary_location":{"id":"doi:10.33937/reveco.2016.62","doi":"https://doi.org/10.33937/reveco.2016.62","is_oa":true,"landing_page_url":"https://doi.org/10.33937/reveco.2016.62","pdf_url":"http://www.revista.economia.uady.mx/index.php/reveco/article/download/62/65","source":{"id":"https://openalex.org/S4210185312","display_name":"Revista de Econom\u00eda Facultad de Econom\u00eda Universidad Aut\u00f3noma de Yucat\u00e1n","issn_l":"2395-8715","issn":["2395-8715"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","latindex","scielo"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista de Econom\u00eda, Facultad de Econom\u00eda, Universidad Aut\u00f3noma de Yucat\u00e1n","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://www.revista.economia.uady.mx/index.php/reveco/article/download/62/65","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059486812","display_name":"Carlos Leyva Morales","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I23878562","display_name":"Autonomous University of Yucat\u00e1n","ror":"https://ror.org/032p1n739","country_code":"MX","type":"education","lineage":["https://openalex.org/I23878562"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Carlos Leyva Morales","raw_affiliation_strings":["Universidad Aut\u00f3noma de Yucat\u00e1n, M\u00e9xico","alta tasa de rotaci\u00f3n del personal. Se concluye que el salario, la direcci\u00f3n, los est\u00edmulos","Los resultados evidencian que en el ramo estudiado los trabajadores devengan un salario alto y justo, mas no satisfactorio; que la gran mayor\u00eda de ellos alcanzan los indicadores de productividad de la empresa, la cual est\u00e1 determinada por el salario y el logro de objetivos y que el trabajo en los Call Center es funcional dando lugar","RESUMEN","Revista de Econom\u00eda -Vol. XXXIII -N\u00fam","motivaci\u00f3n del personal en estas empresas son los factores principales que se relacionan con la rotaci\u00f3n de personal observada","rotaci\u00f3n del personal en los Call Center de M\u00e9rida, Yucat\u00e1n para identificar los factores que determinan en los trabajadores la intenci\u00f3n de permanecer en sus puestos laborales. La investigaci\u00f3n se desarroll\u00f3 a trav\u00e9s de un dise\u00f1o transversal descriptivo y para la recolecci\u00f3n de datos se aplic\u00f3 una c\u00e9dula de entrevista semiestructurada a 120 empleados y una gu\u00eda de entrevista a los gerentes de operaciones de tres empresas"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad Aut\u00f3noma de Yucat\u00e1n, M\u00e9xico","institution_ids":["https://openalex.org/I23878562"]},{"raw_affiliation_string":"alta tasa de rotaci\u00f3n del personal. Se concluye que el salario, la direcci\u00f3n, los est\u00edmulos","institution_ids":[]},{"raw_affiliation_string":"Los resultados evidencian que en el ramo estudiado los trabajadores devengan un salario alto y justo, mas no satisfactorio; que la gran mayor\u00eda de ellos alcanzan los indicadores de productividad de la empresa, la cual est\u00e1 determinada por el salario y el logro de objetivos y que el trabajo en los Call Center es funcional dando lugar","institution_ids":[]},{"raw_affiliation_string":"RESUMEN","institution_ids":[]},{"raw_affiliation_string":"Revista de Econom\u00eda -Vol. XXXIII -N\u00fam","institution_ids":[]},{"raw_affiliation_string":"motivaci\u00f3n del personal en estas empresas son los factores principales que se relacionan con la rotaci\u00f3n de personal observada","institution_ids":[]},{"raw_affiliation_string":"rotaci\u00f3n del personal en los Call Center de M\u00e9rida, Yucat\u00e1n para identificar los factores que determinan en los trabajadores la intenci\u00f3n de permanecer en sus puestos laborales. La investigaci\u00f3n se desarroll\u00f3 a trav\u00e9s de un dise\u00f1o transversal descriptivo y para la recolecci\u00f3n de datos se aplic\u00f3 una c\u00e9dula de entrevista semiestructurada a 120 empleados y una gu\u00eda de entrevista a los gerentes de operaciones de tres empresas","institution_ids":[]}]},{"author_position":"middle","author":{"id":null,"display_name":"Ra\u00fal Vela Manzanilla","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I23878562","display_name":"Autonomous University of Yucat\u00e1n","ror":"https://ror.org/032p1n739","country_code":"MX","type":"education","lineage":["https://openalex.org/I23878562"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Ra\u00fal Vela Manzanilla","raw_affiliation_strings":[", MEXICO","Universidad Aut\u00f3noma de Yucat\u00e1n, M\u00e9xico","alta tasa de rotaci\u00f3n del personal. Se concluye que el salario, la direcci\u00f3n, los est\u00edmulos","Los resultados evidencian que en el ramo estudiado los trabajadores devengan un salario alto y justo, mas no satisfactorio; que la gran mayor\u00eda de ellos alcanzan los indicadores de productividad de la empresa, la cual est\u00e1 determinada por el salario y el logro de objetivos y que el trabajo en los Call Center es funcional dando lugar","RESUMEN","Revista de Econom\u00eda -Vol. XXXIII -N\u00fam","motivaci\u00f3n del personal en estas empresas son los factores principales que se relacionan con la rotaci\u00f3n de personal observada","rotaci\u00f3n del personal en los Call Center de M\u00e9rida, Yucat\u00e1n para identificar los factores que determinan en los trabajadores la intenci\u00f3n de permanecer en sus puestos laborales. La investigaci\u00f3n se desarroll\u00f3 a trav\u00e9s de un dise\u00f1o transversal descriptivo y para la recolecci\u00f3n de datos se aplic\u00f3 una c\u00e9dula de entrevista semiestructurada a 120 empleados y una gu\u00eda de entrevista a los gerentes de operaciones de tres empresas"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":", MEXICO","institution_ids":[]},{"raw_affiliation_string":"Universidad Aut\u00f3noma de Yucat\u00e1n, M\u00e9xico","institution_ids":["https://openalex.org/I23878562"]},{"raw_affiliation_string":"alta tasa de rotaci\u00f3n del personal. Se concluye que el salario, la direcci\u00f3n, los est\u00edmulos","institution_ids":[]},{"raw_affiliation_string":"Los resultados evidencian que en el ramo estudiado los trabajadores devengan un salario alto y justo, mas no satisfactorio; que la gran mayor\u00eda de ellos alcanzan los indicadores de productividad de la empresa, la cual est\u00e1 determinada por el salario y el logro de objetivos y que el trabajo en los Call Center es funcional dando lugar","institution_ids":[]},{"raw_affiliation_string":"RESUMEN","institution_ids":[]},{"raw_affiliation_string":"Revista de Econom\u00eda -Vol. XXXIII -N\u00fam","institution_ids":[]},{"raw_affiliation_string":"motivaci\u00f3n del personal en estas empresas son los factores principales que se relacionan con la rotaci\u00f3n de personal observada","institution_ids":[]},{"raw_affiliation_string":"rotaci\u00f3n del personal en los Call Center de M\u00e9rida, Yucat\u00e1n para identificar los factores que determinan en los trabajadores la intenci\u00f3n de permanecer en sus puestos laborales. La investigaci\u00f3n se desarroll\u00f3 a trav\u00e9s de un dise\u00f1o transversal descriptivo y para la recolecci\u00f3n de datos se aplic\u00f3 una c\u00e9dula de entrevista semiestructurada a 120 empleados y una gu\u00eda de entrevista a los gerentes de operaciones de tres empresas","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5069762479","display_name":"Kar\u00e9n Brangel Xool","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I23878562","display_name":"Autonomous University of Yucat\u00e1n","ror":"https://ror.org/032p1n739","country_code":"MX","type":"education","lineage":["https://openalex.org/I23878562"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Kar\u00e9n Brangel Xool","raw_affiliation_strings":["alta tasa de rotaci\u00f3n del personal. Se concluye que el salario, la direcci\u00f3n, los est\u00edmulos","Los resultados evidencian que en el ramo estudiado los trabajadores devengan un salario alto y justo, mas no satisfactorio; que la gran mayor\u00eda de ellos alcanzan los indicadores de productividad de la empresa, la cual est\u00e1 determinada por el salario y el logro de objetivos y que el trabajo en los Call Center es funcional dando lugar","RESUMEN","Revista de Econom\u00eda -Vol. XXXIII -N\u00fam","Universidad Aut\u00f3noma de Yucat\u00e1n, M\u00e9xico","motivaci\u00f3n del personal en estas empresas son los factores principales que se relacionan con la rotaci\u00f3n de personal observada","rotaci\u00f3n del personal en los Call Center de M\u00e9rida, Yucat\u00e1n para identificar los factores que determinan en los trabajadores la intenci\u00f3n de permanecer en sus puestos laborales. La investigaci\u00f3n se desarroll\u00f3 a trav\u00e9s de un dise\u00f1o transversal descriptivo y para la recolecci\u00f3n de datos se aplic\u00f3 una c\u00e9dula de entrevista semiestructurada a 120 empleados y una gu\u00eda de entrevista a los gerentes de operaciones de tres empresas"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"alta tasa de rotaci\u00f3n del personal. Se concluye que el salario, la direcci\u00f3n, los est\u00edmulos","institution_ids":[]},{"raw_affiliation_string":"Los resultados evidencian que en el ramo estudiado los trabajadores devengan un salario alto y justo, mas no satisfactorio; que la gran mayor\u00eda de ellos alcanzan los indicadores de productividad de la empresa, la cual est\u00e1 determinada por el salario y el logro de objetivos y que el trabajo en los Call Center es funcional dando lugar","institution_ids":[]},{"raw_affiliation_string":"RESUMEN","institution_ids":[]},{"raw_affiliation_string":"Revista de Econom\u00eda -Vol. XXXIII -N\u00fam","institution_ids":[]},{"raw_affiliation_string":"Universidad Aut\u00f3noma de Yucat\u00e1n, M\u00e9xico","institution_ids":["https://openalex.org/I23878562"]},{"raw_affiliation_string":"motivaci\u00f3n del personal en estas empresas son los factores principales que se relacionan con la rotaci\u00f3n de personal observada","institution_ids":[]},{"raw_affiliation_string":"rotaci\u00f3n del personal en los Call Center de M\u00e9rida, Yucat\u00e1n para identificar los factores que determinan en los trabajadores la intenci\u00f3n de permanecer en sus puestos laborales. La investigaci\u00f3n se desarroll\u00f3 a trav\u00e9s de un dise\u00f1o transversal descriptivo y para la recolecci\u00f3n de datos se aplic\u00f3 una c\u00e9dula de entrevista semiestructurada a 120 empleados y una gu\u00eda de entrevista a los gerentes de operaciones de tres empresas","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I23878562"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.58244654,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":93},"biblio":{"volume":"33","issue":"86","first_page":"87","last_page":"87"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.7567999958992004,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.7567999958992004,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.1898999959230423,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12843","display_name":"Human Resource and Talent Management","score":0.01640000008046627,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/employee-turnover","display_name":"employee turnover","score":0.949999988079071},{"id":"https://openalex.org/keywords/call-centers","display_name":"call centers","score":0.9679999947547913},{"id":"https://openalex.org/keywords/turnover-intention","display_name":"turnover intention","score":0.7099999785423279},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.7649999856948853},{"id":"https://openalex.org/keywords/wages","display_name":"wages","score":0.7379999756813049},{"id":"https://openalex.org/keywords/productivity","display_name":"productivity","score":0.5619999766349792},{"id":"https://openalex.org/keywords/employee-motivation","display_name":"employee motivation","score":0.675000011920929},{"id":"https://openalex.org/keywords/merida-yucatan","display_name":"M\u00e9rida, Yucat\u00e1n","score":0.9399999976158142}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.6608996391296387},{"id":"https://openalex.org/C2779463800","wikidata":"https://www.wikidata.org/wiki/Q5062222","display_name":"Center (category theory)","level":2,"score":0.5553339719772339},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.32641464471817017},{"id":"https://openalex.org/C8010536","wikidata":"https://www.wikidata.org/wiki/Q160398","display_name":"Crystallography","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.33937/reveco.2016.62","doi":"https://doi.org/10.33937/reveco.2016.62","is_oa":true,"landing_page_url":"https://doi.org/10.33937/reveco.2016.62","pdf_url":"http://www.revista.economia.uady.mx/index.php/reveco/article/download/62/65","source":{"id":"https://openalex.org/S4210185312","display_name":"Revista de Econom\u00eda Facultad de Econom\u00eda Universidad Aut\u00f3noma de Yucat\u00e1n","issn_l":"2395-8715","issn":["2395-8715"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","latindex","scielo"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista de Econom\u00eda, Facultad de Econom\u00eda, Universidad Aut\u00f3noma de Yucat\u00e1n","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:18e31a5b54da496da4c3659cda8b99ad","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/18e31a5b54da496da4c3659cda8b99ad","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Revista de Econom\u00eda, Vol 33, Iss 86, Pp 87-114 (2016)","raw_type":"article"},{"id":"pmh:oai:redalyc.org:674070978003","doi":null,"is_oa":false,"landing_page_url":"https://www.redalyc.org/articulo.oa?id=674070978003","pdf_url":null,"source":{"id":"https://openalex.org/S4377196100","display_name":"Redalyc (Universidad Aut\u00f3noma del Estado de M\u00e9xico)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I179647637","host_organization_name":"Universidad Aut\u00f3noma del Estado de M\u00e9xico","host_organization_lineage":["https://openalex.org/I179647637"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Revista de Econom\u00eda (M\u00e9xico) Num.86 Vol.33","raw_type":"art\u00edculo cient\u00edfico"}],"best_oa_location":{"id":"doi:10.33937/reveco.2016.62","doi":"https://doi.org/10.33937/reveco.2016.62","is_oa":true,"landing_page_url":"https://doi.org/10.33937/reveco.2016.62","pdf_url":"http://www.revista.economia.uady.mx/index.php/reveco/article/download/62/65","source":{"id":"https://openalex.org/S4210185312","display_name":"Revista de Econom\u00eda Facultad de Econom\u00eda Universidad Aut\u00f3noma de Yucat\u00e1n","issn_l":"2395-8715","issn":["2395-8715"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","latindex","scielo"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista de Econom\u00eda, Facultad de Econom\u00eda, Universidad Aut\u00f3noma de Yucat\u00e1n","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":1.0}],"sustainable_development_goals_aurora":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.6299999952316284}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3016887615.pdf","grobid_xml":"https://content.openalex.org/works/W3016887615.grobid-xml"},"referenced_works_count":5,"referenced_works":["https://openalex.org/W1483051893","https://openalex.org/W1987007182","https://openalex.org/W2124994765","https://openalex.org/W2163246690","https://openalex.org/W6683979650"],"related_works":["https://openalex.org/W7153426275","https://openalex.org/W7010898404","https://openalex.org/W7070610219","https://openalex.org/W1873592006","https://openalex.org/W7117943757","https://openalex.org/W7052616545","https://openalex.org/W7132823891","https://openalex.org/W7213479933","https://openalex.org/W1800025883","https://openalex.org/W6981753836"],"abstract_inverted_index":{"Se":[0,138],"plantea":[1],"como":[2],"objetivo":[3],"analizar":[4],"la":[5,25,46,93,104,106,143,151,166],"rotaci\u00f3n":[6,135,167],"del":[7,136,153],"personal":[8,154,169],"en":[9,22,29,77,122,155],"los":[10,18,23,66,81,99,123,145,159],"Call":[11,124],"Center":[12,125],"de":[13,27,39,48,54,63,68,70,96,101,103,116,134,168],"M\u00e9rida,":[14],"Yucat\u00e1n":[15],"para":[16,45],"identificar":[17],"factores":[19,160],"que":[20,76,92,119,140,162],"determinan":[21],"trabajadores":[24,82],"intenci\u00f3n":[26],"permanecer":[28],"sus":[30],"puestos":[31],"laborales.":[32],"La":[33],"investigaci\u00f3n":[34],"se":[35,50,163],"desarroll\u00f3":[36],"a":[37,57,65,130],"trav\u00e9s":[38],"un":[40,84],"dise\u00f1o":[41],"transversal":[42],"descriptivo":[43],"y":[44,60,87,113,118,148,150],"recolecci\u00f3n":[47],"datos":[49],"aplic\u00f3":[51],"una":[52,61,131],"c\u00e9dula":[53],"entrevista":[55,64],"semiestructurada":[56],"120":[58],"empleados":[59],"gu\u00eda":[62],"gerentes":[67],"operaciones":[69],"tres":[71],"empresas.":[72],"Los":[73],"resultados":[74],"evidencian":[75],"el":[78,111,114,120,141],"ramo":[79],"estudiado":[80],"devengan":[83],"salario":[85,112],"alto":[86],"justo,":[88],"mas":[89],"no":[90],"satisfactorio;":[91],"gran":[94],"mayor\u00eda":[95],"ellos":[97],"alcanzan":[98],"indicadores":[100],"productividad":[102],"empresa,":[105],"cual":[107],"est\u00e1":[108],"determinada":[109],"por":[110],"logro":[115],"objetivos":[117],"trabajo":[121],"es":[126],"funcional":[127],"dando":[128],"lugar":[129],"alta":[132],"tasa":[133],"personal.":[137],"concluye":[139],"salario,":[142],"direcci\u00f3n,":[144],"est\u00edmulos":[146],"morales":[147],"materiales":[149],"motivaci\u00f3n":[152],"estas":[156],"empresas":[157],"son":[158],"principales":[161],"relacionan":[164],"con":[165],"observada.":[170]},"counts_by_year":[{"year":2023,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2020-04-24T00:00:00"}
