{"id":"https://openalex.org/W3016059596","doi":"https://doi.org/10.1108/jsm-02-2019-0084","title":"A critical analysis of service ecosystems research: rethinking its premises to move forward","display_name":"A critical analysis of service ecosystems research: rethinking its premises to move forward","publication_year":2020,"publication_date":"2020-04-06","ids":{"openalex":"https://openalex.org/W3016059596","doi":"https://doi.org/10.1108/jsm-02-2019-0084","mag":"3016059596"},"language":"en","primary_location":{"id":"doi:10.1108/jsm-02-2019-0084","doi":"https://doi.org/10.1108/jsm-02-2019-0084","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jsm-02-2019-0084","pdf_url":null,"source":{"id":"https://openalex.org/S180851279","display_name":"Journal of Services Marketing","issn_l":"0887-6045","issn":["0887-6045","2054-1651"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Services Marketing","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047366675","display_name":"Mekhail Mustak","orcid":"https://orcid.org/0000-0002-2111-2939","observed_orcids":["https://orcid.org/0000-0002-2111-2939"]},"institutions":[{"id":"https://openalex.org/I4210148300","display_name":"Institut d'Economie Scientifique Et de Gestion","ror":"https://ror.org/04jqeag92","country_code":"FR","type":"education","lineage":["https://openalex.org/I181827316","https://openalex.org/I4210148300"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Mekhail Mustak","raw_affiliation_strings":["Department of Marketing and Negotiation, IESEG School of Management, Paris, France and Department of Marketing and IB, Turun Kauppakorkeakoulu, Turku, Finland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing and Negotiation, IESEG School of Management, Paris, France and Department of Marketing and IB, Turun Kauppakorkeakoulu, Turku, Finland","institution_ids":["https://openalex.org/I4210148300"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5065422702","display_name":"Lo\u00efc Pl\u00e9","orcid":"https://orcid.org/0000-0002-7003-4471","observed_orcids":["https://orcid.org/0000-0002-7003-4471"]},"institutions":[{"id":"https://openalex.org/I1294671590","display_name":"Centre National de la Recherche Scientifique","ror":"https://ror.org/02feahw73","country_code":"FR","type":"government","lineage":["https://openalex.org/I1294671590"]},{"id":"https://openalex.org/I4210148300","display_name":"Institut d'Economie Scientifique Et de Gestion","ror":"https://ror.org/04jqeag92","country_code":"FR","type":"education","lineage":["https://openalex.org/I181827316","https://openalex.org/I4210148300"]},{"id":"https://openalex.org/I4210159017","display_name":"Lille \u00c9conomie Management","ror":"https://ror.org/05bz47575","country_code":"FR","type":"facility","lineage":["https://openalex.org/I1294671590","https://openalex.org/I181827316","https://openalex.org/I2279609970","https://openalex.org/I2802487185","https://openalex.org/I4210148300","https://openalex.org/I4210150854","https://openalex.org/I4210159017","https://openalex.org/I44563897"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Loic Pl\u00e9","raw_affiliation_strings":["Department of Management, I\u00c9SEG School of Management, LEM-CNRS (UMR 9221), Lille, France"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, I\u00c9SEG School of Management, LEM-CNRS (UMR 9221), Lille, France","institution_ids":["https://openalex.org/I1294671590","https://openalex.org/I4210148300","https://openalex.org/I4210159017"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.3032,"has_fulltext":false,"cited_by_count":75,"citation_normalized_percentile":{"value":0.9613103,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":100},"biblio":{"volume":"34","issue":"3","first_page":"399","last_page":"413"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-ecosystems","display_name":"service ecosystems","score":1.0},{"id":"https://openalex.org/keywords/loosely-coupled-systems","display_name":"loosely coupled systems","score":0.8529999852180481},{"id":"https://openalex.org/keywords/tight-coupling","display_name":"tight coupling","score":0.7200000286102295},{"id":"https://openalex.org/keywords/institutional-arrangements","display_name":"institutional arrangements","score":0.777999997138977},{"id":"https://openalex.org/keywords/resource-integration","display_name":"resource integration","score":0.7099999785423279},{"id":"https://openalex.org/keywords/value-co-creation","display_name":"value co-creation","score":0.9890000224113464},{"id":"https://openalex.org/keywords/power-asymmetries","display_name":"power imbalance","score":0.8870000243186951},{"id":"https://openalex.org/keywords/research-propositions","display_name":"research propositions","score":0.3190000057220459}],"concepts":[{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6934258937835693},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6503694653511047},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5882272720336914},{"id":"https://openalex.org/C206345919","wikidata":"https://www.wikidata.org/wiki/Q20380951","display_name":"Resource (disambiguation)","level":2,"score":0.5313594341278076},{"id":"https://openalex.org/C178300618","wikidata":"https://www.wikidata.org/wiki/Q1898509","display_name":"Extant taxon","level":2,"score":0.5030819773674011},{"id":"https://openalex.org/C58941895","wikidata":"https://www.wikidata.org/wiki/Q295865","display_name":"Ecosystem services","level":3,"score":0.4271640479564667},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4176826775074005},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3981618881225586},{"id":"https://openalex.org/C107826830","wikidata":"https://www.wikidata.org/wiki/Q929380","display_name":"Environmental resource management","level":1,"score":0.3853635787963867},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3486512303352356},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.28408756852149963},{"id":"https://openalex.org/C110872660","wikidata":"https://www.wikidata.org/wiki/Q37813","display_name":"Ecosystem","level":2,"score":0.25234031677246094},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.24367812275886536},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.17004060745239258},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.16154798865318298},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.12888231873512268},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.12221738696098328},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/jsm-02-2019-0084","doi":"https://doi.org/10.1108/jsm-02-2019-0084","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jsm-02-2019-0084","pdf_url":null,"source":{"id":"https://openalex.org/S180851279","display_name":"Journal of Services Marketing","issn_l":"0887-6045","issn":["0887-6045","2054-1651"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Services Marketing","raw_type":"journal-article"},{"id":"pmh:oai:HAL:hal-03144270v1","doi":null,"is_oa":false,"landing_page_url":"https://hal.science/hal-03144270","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405252976","host_organization_name":"Centre pour la Communication Scientifique Directe","host_organization_lineage":["https://openalex.org/I4405252976"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"Journal of Services Marketing, 2020, 34 (3), pp.399-413. &#x27E8;10.1108/JSM-02-2019-0084&#x27E9;","raw_type":"info:eu-repo/semantics/article"},{"id":"mag:3177636984","doi":null,"is_oa":false,"landing_page_url":"https://ideas.repec.org/p/hal/journl/hal-03144270.html","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"RePEc: Research Papers in Economics","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/systematic-review","display_name":"Systematic Review"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":66,"referenced_works":["https://openalex.org/W271526086","https://openalex.org/W919187098","https://openalex.org/W1991409447","https://openalex.org/W1996216743","https://openalex.org/W2002757881","https://openalex.org/W2005202169","https://openalex.org/W2017252921","https://openalex.org/W2028799738","https://openalex.org/W2054877429","https://openalex.org/W2059555747","https://openalex.org/W2062420996","https://openalex.org/W2066240089","https://openalex.org/W2066275773","https://openalex.org/W2074684234","https://openalex.org/W2085089829","https://openalex.org/W2093397834","https://openalex.org/W2098408912","https://openalex.org/W2123350241","https://openalex.org/W2131609001","https://openalex.org/W2146559503","https://openalex.org/W2158122897","https://openalex.org/W2172104004","https://openalex.org/W2251110209","https://openalex.org/W2273583750","https://openalex.org/W2288045211","https://openalex.org/W2291055006","https://openalex.org/W2296944348","https://openalex.org/W2298203190","https://openalex.org/W2299927545","https://openalex.org/W2305765883","https://openalex.org/W2310119800","https://openalex.org/W2313709257","https://openalex.org/W2324683806","https://openalex.org/W2325855514","https://openalex.org/W2331275390","https://openalex.org/W2398408595","https://openalex.org/W2488162915","https://openalex.org/W2494563153","https://openalex.org/W2504632100","https://openalex.org/W2525252462","https://openalex.org/W2556211367","https://openalex.org/W2598498104","https://openalex.org/W2604865093","https://openalex.org/W2606889256","https://openalex.org/W2607384897","https://openalex.org/W2612259175","https://openalex.org/W2750711089","https://openalex.org/W2752490708","https://openalex.org/W2753228670","https://openalex.org/W2754657437","https://openalex.org/W2773381736","https://openalex.org/W2780668902","https://openalex.org/W2807503562","https://openalex.org/W2808797466","https://openalex.org/W2810841523","https://openalex.org/W2883692167","https://openalex.org/W2883832972","https://openalex.org/W2884841195","https://openalex.org/W2884976553","https://openalex.org/W2885943769","https://openalex.org/W2916008288","https://openalex.org/W2921243145","https://openalex.org/W2922259493","https://openalex.org/W2924553439","https://openalex.org/W2924780299","https://openalex.org/W2952490865"],"related_works":["https://openalex.org/W2107109858","https://openalex.org/W3187581281","https://openalex.org/W4205319382","https://openalex.org/W4400700579","https://openalex.org/W3043015403","https://openalex.org/W2305765883","https://openalex.org/W2177956364","https://openalex.org/W7097305926","https://openalex.org/W4293237075","https://openalex.org/W2200490259"],"abstract_inverted_index":{"Purpose":[0],"This":[1,187],"study":[2,188],"aims":[3],"to":[4,93,154],"examine":[5],"the":[6,18,27,35,46,58,74,78,85,94,146,163,174,193,199,217],"development":[7],"of":[8,20,29,37,49,73,77,87,96,108,131,138,148,173,195,210,222],"service":[9,21,50,66,88,109,196,223],"ecosystems":[10,22,110,197],"literature":[11,56,165],"and":[12,42,61,70,82,99,133,143,145,190,207],"its":[13],"four":[14,97,106],"premises":[15,107,122,194],"as":[16,23,45],"follows:":[17],"characterization":[19],"loosely":[24],"coupled":[25],"systems,":[26],"existence":[28],"shared":[30],"institutional":[31,134],"arrangements":[32],"among":[33,40],"actors,":[34],"occurrence":[36],"resource-integrating":[38,140],"interactions":[39],"actors":[41],"value":[43],"co-creation":[44],"stated":[47],"purpose":[48],"ecosystems.":[51,67,89,224],"Design/methodology/approach":[52],"With":[53],"a":[54,71,170,203],"systematic":[55,164],"review,":[57,166],"paper":[59],"identifies":[60],"analyzes":[62],"98":[63],"articles":[64,79,180],"on":[65],"An":[68],"examination":[69],"cross-check":[72],"central":[75],"elements":[76],"reveal":[80],"gaps":[81],"limitations":[83],"in":[84,182],"analysis":[86],"These":[90,121],"results":[91],"lead":[92],"formulation":[95],"propositions":[98,151],"suggestions":[100],"for":[101,198,219],"further":[102],"research.":[103],"Findings":[104],"The":[105,160],"are":[111,152],"constrained":[112],"by":[113],"overly":[114],"optimistic":[115],"perceptions":[116],"that":[117],"prevent":[118],"theoretical":[119],"advancements.":[120],"overlook":[123],"possible":[124],"tight":[125],"coupling;":[126],"power":[127],"asymmetries;":[128],"divergent":[129,136],"interpretations":[130,137],"institutions":[132],"arrangements;":[135],"actors\u2019":[139],"actions,":[141],"intentions":[142],"abilities;":[144],"co-destruction":[147],"value.":[149],"Four":[150],"formulated":[153],"address":[155],"these":[156],"challenges.":[157],"Research":[158],"limitations/implications":[159],"shortcomings":[161],"reflect":[162],"which":[167],"only":[168],"covers":[169],"specific":[171],"area":[172],"extant":[175],"knowledge":[176],"base,":[177],"namely,":[178],"English-language":[179],"published":[181],"peer-reviewed":[183],"international":[184],"journals.":[185],"Originality/value":[186],"extensively":[189],"critically":[191],"investigates":[192],"first":[200],"time,":[201],"proposing":[202],"more":[204],"holistic,":[205],"dynamic":[206],"realistic":[208],"understanding":[209],"them.":[211],"In":[212],"so":[213],"doing,":[214],"it":[215],"paves":[216],"way":[218],"renewed":[220],"conceptualizations":[221]},"counts_by_year":[{"year":2026,"cited_by_count":16},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":19},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":14},{"year":2021,"cited_by_count":8},{"year":2020,"cited_by_count":1}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2020-04-17T00:00:00"}
