{"id":"https://openalex.org/W3015042579","doi":"https://doi.org/10.30587/matrik.v20i2.1131","title":"Analisis Tingkat Kepuasan Konsumen Pada Kualitas Pelayanan Kedai Kopi Shelter","display_name":"Analisis Tingkat Kepuasan Konsumen Pada Kualitas Pelayanan Kedai Kopi Shelter","publication_year":2020,"publication_date":"2020-03-31","ids":{"openalex":"https://openalex.org/W3015042579","doi":"https://doi.org/10.30587/matrik.v20i2.1131","mag":"3015042579"},"language":"id","primary_location":{"id":"doi:10.30587/matrik.v20i2.1131","doi":"https://doi.org/10.30587/matrik.v20i2.1131","is_oa":true,"landing_page_url":"https://doi.org/10.30587/matrik.v20i2.1131","pdf_url":"http://journal.umg.ac.id/index.php/matriks/article/download/1131/1006","source":{"id":"https://openalex.org/S4210223156","display_name":"Matrik Jurnal Manajemen dan Teknik Industri Produksi","issn_l":"1693-5128","issn":["1693-5128","2621-8933"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404662768","host_organization_name":"Universitas Muhammadiyah Gresik","host_organization_lineage":["https://openalex.org/P4404662768"],"host_organization_lineage_names":["Universitas Muhammadiyah Gresik"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"MATRIK","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://journal.umg.ac.id/index.php/matriks/article/download/1131/1006","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5045422264","display_name":"Moh. Jufriyanto","orcid":"https://orcid.org/0000-0001-5809-2022","observed_orcids":["https://orcid.org/0000-0001-5809-2022"]},"institutions":[{"id":"https://openalex.org/I4210092405","display_name":"Universitas Muhammadiyah Gresik","ror":"https://ror.org/00f8d9297","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210092405"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Moh Jufriyanto","raw_affiliation_strings":["Universitas Muhammadiyah Gresik"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Muhammadiyah Gresik","institution_ids":["https://openalex.org/I4210092405"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5045422264"],"corresponding_institution_ids":["https://openalex.org/I4210092405"],"apc_list":null,"apc_paid":null,"fwci":2.7186,"has_fulltext":true,"cited_by_count":32,"citation_normalized_percentile":{"value":0.91019101,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"20","issue":"2","first_page":"79","last_page":"79"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9667999744415283,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9667999744415283,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.02979999966919422,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.001500000013038516,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9929999709129333},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9990000128746033},{"id":"https://openalex.org/keywords/coffee-shop","display_name":"coffee shop","score":0.9279999732971191},{"id":"https://openalex.org/keywords/importance-performance-analysis","display_name":"importance-performance analysis","score":0.7129999995231628},{"id":"https://openalex.org/keywords/customer-satisfaction-index","display_name":"customer satisfaction index","score":0.996999979019165},{"id":"https://openalex.org/keywords/tangible-quality","display_name":"tangible quality","score":0.5410000085830688},{"id":"https://openalex.org/keywords/reliability","display_name":"reliability","score":0.9430000185966492},{"id":"https://openalex.org/keywords/service-delivery-time","display_name":"service delivery time","score":0.4970000088214874},{"id":"https://openalex.org/keywords/job-performance","display_name":"employee performance","score":0.5509999990463257},{"id":"https://openalex.org/keywords/menu-presentation","display_name":"menu presentation","score":0.46000000834465027}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.46482446789741516},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.46259063482284546},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.32836639881134033},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.11817184090614319}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.30587/matrik.v20i2.1131","doi":"https://doi.org/10.30587/matrik.v20i2.1131","is_oa":true,"landing_page_url":"https://doi.org/10.30587/matrik.v20i2.1131","pdf_url":"http://journal.umg.ac.id/index.php/matriks/article/download/1131/1006","source":{"id":"https://openalex.org/S4210223156","display_name":"Matrik Jurnal Manajemen dan Teknik Industri Produksi","issn_l":"1693-5128","issn":["1693-5128","2621-8933"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404662768","host_organization_name":"Universitas Muhammadiyah Gresik","host_organization_lineage":["https://openalex.org/P4404662768"],"host_organization_lineage_names":["Universitas Muhammadiyah Gresik"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"MATRIK","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.30587/matrik.v20i2.1131","doi":"https://doi.org/10.30587/matrik.v20i2.1131","is_oa":true,"landing_page_url":"https://doi.org/10.30587/matrik.v20i2.1131","pdf_url":"http://journal.umg.ac.id/index.php/matriks/article/download/1131/1006","source":{"id":"https://openalex.org/S4210223156","display_name":"Matrik Jurnal Manajemen dan Teknik Industri Produksi","issn_l":"1693-5128","issn":["1693-5128","2621-8933"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404662768","host_organization_name":"Universitas Muhammadiyah Gresik","host_organization_lineage":["https://openalex.org/P4404662768"],"host_organization_lineage_names":["Universitas Muhammadiyah Gresik"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"MATRIK","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3015042579.pdf","grobid_xml":"https://content.openalex.org/works/W3015042579.grobid-xml"},"referenced_works_count":16,"referenced_works":["https://openalex.org/W2487532314","https://openalex.org/W2923122740","https://openalex.org/W2945400783","https://openalex.org/W2946354321","https://openalex.org/W2958644201","https://openalex.org/W2964941791","https://openalex.org/W2973130083","https://openalex.org/W2974207569","https://openalex.org/W2979435606","https://openalex.org/W2994290071","https://openalex.org/W3000534929","https://openalex.org/W3008899856","https://openalex.org/W3013362052","https://openalex.org/W3022753839","https://openalex.org/W3092743968","https://openalex.org/W6912362169"],"related_works":["https://openalex.org/W7063886105","https://openalex.org/W7054264599","https://openalex.org/W3204123253","https://openalex.org/W114509887","https://openalex.org/W6996928221","https://openalex.org/W7051843200","https://openalex.org/W2586310781","https://openalex.org/W4400456853","https://openalex.org/W4366769746","https://openalex.org/W3201600433"],"abstract_inverted_index":{"Shelter":[0],"Kopi":[1],"merupakan":[2],"kedai":[3,19],"kopi":[4,8,20,76,142],"kelas":[5],"menengah.":[6],"Kedai":[7],"tersebut":[9,55],"dalam":[10,63],"masa":[11],"pertumbuhan":[12],"dan":[13,51,68,95,112,125,131,143,167],"perkembangan":[14],"bisnis":[15],"usaha.":[16],"Permasalahan":[17,54],"pada":[18,23,57,72,128,169],"yaitu":[21,36,90,127,136,156,165],"kinerja":[22,45],"kualitas":[24,52,73,82],"pelayanan":[25,74,83],"yang":[26,40,43,47,84,88,106,122],"kurang":[27,48],"sesuai":[28],"dengan":[29],"harapan":[30],"konsumen":[31,35],"seperti":[32],"komplain":[33],"dari":[34],"waktu":[37],"menunggu":[38],"pesanan":[39],"lama,":[41],"fasilitas":[42],"kurang,":[44],"pelayan":[46],"sesuai,":[49],"rasa":[50],"kopi.":[53],"berdampak":[56],"kepuasan":[58,71,115,164],"konsumen.":[59,116],"Oleh":[60],"karena":[61],"itu":[62],"penelitian":[64,119],"ini,":[65],"bertujuan":[66],"mengukur":[67,111],"mengetahui":[69,104,113],"tingkat":[70,114],"shelter":[75],"serta":[77],"memberikan":[78],"informasi":[79],"tentang":[80],"indikator":[81,105,121,137,145,149,157],"dapat":[85],"diperbaiki.":[86],"Metode":[87,100],"digunakan":[89],"importance":[91],"performance":[92],"analysis":[93],"(IPA)":[94],"customer":[96],"satisfaction":[97],"index":[98],"(CSI).":[99],"IPA":[101],"berguna":[102],"untuk":[103,110],"diperbaiki,":[107],"sedangkan":[108],"CSI":[109],"Dari":[117],"hasil":[118],"diperoleh":[120],"harus":[123],"ditingkatkan":[124],"diperbaiki":[126],"dimensi":[129,134,154],"tangible":[130,135],"reliability.":[132],"Pada":[133,153],"2":[138],"(tampilan":[139],"menu":[140],"pilihan":[141],"lainnya),":[144],"3":[146],"(terjangkaunya":[147],"lokasi),":[148],"6":[150],"(penampilan":[151],"karyawan).":[152],"reliability":[155],"13":[158],"(kecepatan":[159],"proses":[160],"pelayanan).":[161],"Nilai":[162],"indeks":[163],"69,98%":[166],"berada":[168],"kategori":[170],"puas.":[171]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":11},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2020-04-10T00:00:00"}