{"id":"https://openalex.org/W3014639636","doi":"https://doi.org/10.1002/joom.1087","title":"Does social media elevate supply chain importance? An empirical examination of supply chain glitches, Twitter reactions, and stock market returns","display_name":"Does social media elevate supply chain importance? An empirical examination of supply chain glitches, Twitter reactions, and stock market returns","publication_year":2020,"publication_date":"2020-03-31","ids":{"openalex":"https://openalex.org/W3014639636","doi":"https://doi.org/10.1002/joom.1087","mag":"3014639636"},"language":"en","primary_location":{"id":"doi:10.1002/joom.1087","doi":"https://doi.org/10.1002/joom.1087","is_oa":false,"landing_page_url":"https://doi.org/10.1002/joom.1087","pdf_url":null,"source":{"id":"https://openalex.org/S142306484","display_name":"Journal of Operations Management","issn_l":"0272-6963","issn":["0272-6963","1873-1317"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","fnege-1-star","ft50","jufo-3","norway-2","poland-200","russia-white-list-1","utd24","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Operations Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031594439","display_name":"Christoph G. Schmidt","orcid":"https://orcid.org/0000-0001-7626-2232","observed_orcids":["https://orcid.org/0000-0001-7626-2232"]},"institutions":[{"id":"https://openalex.org/I35440088","display_name":"ETH Zurich","ror":"https://ror.org/05a28rw58","country_code":"CH","type":"education","lineage":["https://openalex.org/I2799323385","https://openalex.org/I35440088"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Christoph G. Schmidt","raw_affiliation_strings":["Department of Management, Technology and Economics, ETH Zurich, Zurich, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Technology and Economics, ETH Zurich, Zurich, Switzerland","institution_ids":["https://openalex.org/I35440088"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075182412","display_name":"David A. Wuttke","orcid":"https://orcid.org/0000-0003-0969-5622","observed_orcids":["https://orcid.org/0000-0003-0969-5622"]},"institutions":[{"id":"https://openalex.org/I62916508","display_name":"Technical University of Munich","ror":"https://ror.org/02kkvpp62","country_code":"DE","type":"education","lineage":["https://openalex.org/I62916508"]},{"id":"https://openalex.org/I90697900","display_name":"EBS University of Business and Law","ror":"https://ror.org/01js9jv94","country_code":"DE","type":"education","lineage":["https://openalex.org/I90697900"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"David A. Wuttke","raw_affiliation_strings":["Department of Operations EBS Business School  Oestrich\u2010Winkel Germany","Technische Universit\u00e4t M\u00fcnchen TUM School of Management, TUM Campus Heilbronn Heilbronn Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Operations EBS Business School  Oestrich\u2010Winkel Germany","institution_ids":["https://openalex.org/I90697900"]},{"raw_affiliation_string":"Technische Universit\u00e4t M\u00fcnchen TUM School of Management, TUM Campus Heilbronn Heilbronn Germany","institution_ids":["https://openalex.org/I62916508"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062972377","display_name":"George P. Ball","orcid":"https://orcid.org/0000-0003-2585-0629","observed_orcids":["https://orcid.org/0000-0003-2585-0629"]},"institutions":[{"id":"https://openalex.org/I4210119109","display_name":"Indiana University Bloomington","ror":"https://ror.org/02k40bc56","country_code":"US","type":"education","lineage":["https://openalex.org/I4210119109","https://openalex.org/I592451"]},{"id":"https://openalex.org/I592451","display_name":"Indiana University","ror":"https://ror.org/01kg8sb98","country_code":"US","type":"education","lineage":["https://openalex.org/I592451"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"George P. Ball","raw_affiliation_strings":["Operations and Decision Technologies Department, Kelley School of Business, Indiana University, Bloomington, Indiana, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Operations and Decision Technologies Department, Kelley School of Business, Indiana University, Bloomington, Indiana, USA","institution_ids":["https://openalex.org/I4210119109","https://openalex.org/I592451"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5008266777","display_name":"Hans Sebastian Heese","orcid":"https://orcid.org/0000-0002-4897-9655","observed_orcids":["https://orcid.org/0000-0002-4897-9655"]},"institutions":[{"id":"https://openalex.org/I137902535","display_name":"North Carolina State University","ror":"https://ror.org/04tj63d06","country_code":"US","type":"education","lineage":["https://openalex.org/I137902535"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Hans Sebastian Heese","raw_affiliation_strings":["Poole College of Management, NC State University, Raleigh, North Carolina, USA"],"raw_orcid":"https://orcid.org/0000-0002-4897-9655","affiliations":[{"raw_affiliation_string":"Poole College of Management, NC State University, Raleigh, North Carolina, USA","institution_ids":["https://openalex.org/I137902535"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5008266777"],"corresponding_institution_ids":["https://openalex.org/I137902535"],"apc_list":{"value":3000,"currency":"USD","value_usd":3000},"apc_paid":null,"fwci":14.9201,"has_fulltext":false,"cited_by_count":98,"citation_normalized_percentile":{"value":0.98733877,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":100},"biblio":{"volume":"66","issue":"6","first_page":"646","last_page":"669"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11864","display_name":"Supply Chain Resilience and Risk Management","score":0.8910999894142151,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11864","display_name":"Supply Chain Resilience and Risk Management","score":0.8910999894142151,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10047","display_name":"Financial Markets and Investment Strategies","score":0.021700000390410423,"subfield":{"id":"https://openalex.org/subfields/2003","display_name":"Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.02160000056028366,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/stock-returns","display_name":"stock returns","score":0.8679999709129333},{"id":"https://openalex.org/keywords/social-media","display_name":"social media","score":0.796999990940094},{"id":"https://openalex.org/keywords/supply-chain-management","display_name":"supply chain management","score":0.6769999861717224},{"id":"https://openalex.org/keywords/twitter-sentiment","display_name":"Twitter sentiment","score":0.7540000081062317},{"id":"https://openalex.org/keywords/tweet-volume","display_name":"tweet volume","score":0.9039999842643738},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.7590000033378601},{"id":"https://openalex.org/keywords/simultaneity-bias","display_name":"simultaneity bias","score":0.9539999961853027},{"id":"https://openalex.org/keywords/crisis-communication","display_name":"crisis communication","score":0.46799999475479126}],"concepts":[{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.7831435203552246},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.6283708810806274},{"id":"https://openalex.org/C2780299701","wikidata":"https://www.wikidata.org/wiki/Q475000","display_name":"Stock market","level":3,"score":0.6165390610694885},{"id":"https://openalex.org/C204036174","wikidata":"https://www.wikidata.org/wiki/Q909380","display_name":"Stock (firearms)","level":2,"score":0.5611511468887329},{"id":"https://openalex.org/C153083717","wikidata":"https://www.wikidata.org/wiki/Q6535263","display_name":"Leverage (statistics)","level":2,"score":0.4849882125854492},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4845685064792633},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.35984182357788086},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.22505712509155273},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.15490520000457764},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C2780762169","wikidata":"https://www.wikidata.org/wiki/Q5905368","display_name":"Horse","level":2,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1002/joom.1087","doi":"https://doi.org/10.1002/joom.1087","is_oa":false,"landing_page_url":"https://doi.org/10.1002/joom.1087","pdf_url":null,"source":{"id":"https://openalex.org/S142306484","display_name":"Journal of Operations Management","issn_l":"0272-6963","issn":["0272-6963","1873-1317"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","fnege-1-star","ft50","jufo-3","norway-2","poland-200","russia-white-list-1","utd24","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Operations Management","raw_type":"journal-article"},{"id":"pmh:oai:mediatum.ub.tum.de:node/1543595","doi":null,"is_oa":false,"landing_page_url":"https://mediatum.ub.tum.de/1543595","pdf_url":null,"source":{"id":"https://openalex.org/S4377196330","display_name":"mediaTUM  (Technical University of Munich)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I62916508","host_organization_name":"Technical University of Munich","host_organization_lineage":["https://openalex.org/I62916508"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.5899999737739563,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":78,"referenced_works":["https://openalex.org/W851958356","https://openalex.org/W1963496561","https://openalex.org/W1965191082","https://openalex.org/W1966146586","https://openalex.org/W1969287756","https://openalex.org/W1973532025","https://openalex.org/W1978549855","https://openalex.org/W1979238154","https://openalex.org/W1979286447","https://openalex.org/W1983925849","https://openalex.org/W1984294133","https://openalex.org/W1984542298","https://openalex.org/W1986428794","https://openalex.org/W1988000931","https://openalex.org/W1992700566","https://openalex.org/W1995834279","https://openalex.org/W2007242758","https://openalex.org/W2008132350","https://openalex.org/W2033461966","https://openalex.org/W2036649914","https://openalex.org/W2041428553","https://openalex.org/W2048327198","https://openalex.org/W2050613684","https://openalex.org/W2060068786","https://openalex.org/W2061113405","https://openalex.org/W2066778800","https://openalex.org/W2075219207","https://openalex.org/W2077226410","https://openalex.org/W2085384664","https://openalex.org/W2087347604","https://openalex.org/W2101294065","https://openalex.org/W2101675574","https://openalex.org/W2101718392","https://openalex.org/W2103200671","https://openalex.org/W2103467996","https://openalex.org/W2111255674","https://openalex.org/W2119192275","https://openalex.org/W2122027164","https://openalex.org/W2123298483","https://openalex.org/W2128778916","https://openalex.org/W2130162792","https://openalex.org/W2136120210","https://openalex.org/W2141640905","https://openalex.org/W2147059897","https://openalex.org/W2154153720","https://openalex.org/W2163537246","https://openalex.org/W2171060319","https://openalex.org/W2171468534","https://openalex.org/W2177393682","https://openalex.org/W2219931226","https://openalex.org/W2259986932","https://openalex.org/W2275546539","https://openalex.org/W2283968330","https://openalex.org/W2332374560","https://openalex.org/W2339910952","https://openalex.org/W2472094594","https://openalex.org/W2472832931","https://openalex.org/W2481021440","https://openalex.org/W2495777508","https://openalex.org/W2523724737","https://openalex.org/W2564398129","https://openalex.org/W2614500477","https://openalex.org/W2617583700","https://openalex.org/W2715153240","https://openalex.org/W2736633056","https://openalex.org/W2767266407","https://openalex.org/W2973659375","https://openalex.org/W3121136571","https://openalex.org/W3121806563","https://openalex.org/W3122522978","https://openalex.org/W3122634837","https://openalex.org/W3123653197","https://openalex.org/W3123926515","https://openalex.org/W3124174076","https://openalex.org/W3125274876","https://openalex.org/W3125342939","https://openalex.org/W3125601827","https://openalex.org/W3125774461"],"related_works":["https://openalex.org/W4323928858","https://openalex.org/W7097875854","https://openalex.org/W2077226410","https://openalex.org/W4226239149","https://openalex.org/W2340445336","https://openalex.org/W2207072217","https://openalex.org/W7127155681","https://openalex.org/W1986428794","https://openalex.org/W2796846087","https://openalex.org/W2792978103"],"abstract_inverted_index":{"Abstract":[0],"We":[1,36,94],"build":[2],"upon":[3],"supply":[4,17,29,41,83,107,123],"chain":[5,18,30,42,84,108,124],"management":[6],"and":[7,20,32,50,72,89,110,164],"social":[8,116],"media":[9,117],"research":[10],"by":[11],"exploring":[12],"the":[13,26,104,120,157,169,177],"Twitter":[14,81,98,137,154],"response":[15,23],"to":[16,155,168,181],"glitches":[19,31,43,109],"how":[21,115,150,165,174],"this":[22],"may":[24,118,172],"moderate":[25,176],"relationship":[27,105],"between":[28,106],"stock":[33,111,159,178],"market":[34,112,160,179],"returns.":[35,141],"analyze":[37],"data":[38],"on":[39,55,80],"213":[40],"for":[44,66],"150":[45],"firms":[46,151],"across":[47],"5":[48],"years":[49],"over":[51],"2":[52],"billion":[53],"tweets":[54,90,175],"publicly":[56],"traded":[57],"firms.":[58],"Leveraging":[59],"event":[60],"study":[61],"methodology,":[62],"we":[63,76,133,143],"find":[64,96],"support":[65],"our":[67],"hypotheses.":[68],"Using":[69],"both":[70],"volume":[71,87],"sentiment":[73],"of":[74,122,162],"tweets,":[75],"observe":[77],"significant":[78],"reactions":[79,99],"after":[82,100],"glitches;":[85],"tweet":[86],"increases":[88],"become":[91],"more":[92],"negative.":[93],"also":[95],"that":[97,135,148],"a":[101],"glitch":[102],"accentuate":[103],"returns,":[113],"demonstrating":[114],"elevate":[119],"prominence":[121],"problems.":[125],"To":[126],"address":[127],"concerns":[128],"associated":[129],"with":[130],"simultaneity":[131],"bias,":[132],"demonstrate":[134],"pre\u2010stock\u2010market\u2010open":[136],"activity":[138],"preempts":[139],"post\u2010stock\u2010market\u2010open":[140],"Finally,":[142],"conduct":[144],"post":[145],"hoc":[146],"analyses":[147],"explore":[149],"can":[152],"leverage":[153],"counteract":[156],"negative":[158],"consequences":[161],"Twitter,":[163],"firm":[166],"proximity":[167],"end":[170],"customer":[171],"influence":[173],"reaction":[180],"glitches.":[182]},"counts_by_year":[{"year":2026,"cited_by_count":8},{"year":2025,"cited_by_count":16},{"year":2024,"cited_by_count":18},{"year":2023,"cited_by_count":21},{"year":2022,"cited_by_count":16},{"year":2021,"cited_by_count":16},{"year":2020,"cited_by_count":3}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2020-04-10T00:00:00"}