{"id":"https://openalex.org/W3013440902","doi":null,"title":"UKZN Westville students\u2019 use of on-campus Wi-Fi and their perceptions of quality of service.","display_name":"UKZN Westville students\u2019 use of on-campus Wi-Fi and their perceptions of quality of service.","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W3013440902","mag":"3013440902"},"language":"en","primary_location":{"id":"pmh:oai:researchspace.ukzn.ac.za:10413/17220","doi":null,"is_oa":false,"landing_page_url":"https://researchspace.ukzn.ac.za/bitstreams/95b519ef-e784-407a-bc92-70f31d08f0a3/download","pdf_url":null,"source":{"id":"https://openalex.org/S4306402416","display_name":"ResearchSpace (University of KwaZulu-Natal)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I95023434","host_organization_name":"University of KwaZulu-Natal","host_organization_lineage":["https://openalex.org/I95023434"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5050683512","display_name":"Vicent Mbonye","orcid":"https://orcid.org/0000-0001-9890-614X","observed_orcids":["https://orcid.org/0000-0001-9890-614X"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Vicent Mbonye","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5050683512"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11158","display_name":"Wireless Networks and Protocols","score":0.7749000191688538,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11158","display_name":"Wireless Networks and Protocols","score":0.7749000191688538,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14455","display_name":"Technology and Education Systems","score":0.17440000176429749,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10138","display_name":"Network Traffic and Congestion Control","score":0.008899999782443047,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/wi-fi","display_name":"Wi-Fi","score":0.6679999828338623},{"id":"https://openalex.org/keywords/student-perceptions","display_name":"student perceptions","score":0.906000018119812},{"id":"https://openalex.org/keywords/service-quality-model","display_name":"service quality model","score":0.6869999766349792},{"id":"https://openalex.org/keywords/student-housing","display_name":"student housing","score":0.4729999899864197},{"id":"https://openalex.org/keywords/university-it-services","display_name":"university IT services","score":0.492000013589859}],"concepts":[{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5595995783805847},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5255621671676636},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4779622256755829},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.452795147895813},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4159931540489197},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.34975871443748474},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3227504789829254},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.31600454449653625},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.25962671637535095},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17089086771011353},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.07079315185546875},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:researchspace.ukzn.ac.za:10413/17220","doi":null,"is_oa":false,"landing_page_url":"https://researchspace.ukzn.ac.za/bitstreams/95b519ef-e784-407a-bc92-70f31d08f0a3/download","pdf_url":null,"source":{"id":"https://openalex.org/S4306402416","display_name":"ResearchSpace (University of KwaZulu-Natal)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I95023434","host_organization_name":"University of KwaZulu-Natal","host_organization_lineage":["https://openalex.org/I95023434"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},{"id":"mag:3013440902","doi":null,"is_oa":false,"landing_page_url":"https://researchspace.ukzn.ac.za/handle/10413/17220","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.474700003862381,"id":"https://metadata.un.org/sdg/4","display_name":"Quality education"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3198636402","https://openalex.org/W4386978714","https://openalex.org/W2978613439","https://openalex.org/W2299570939","https://openalex.org/W3166890506","https://openalex.org/W1598478999","https://openalex.org/W2919994463","https://openalex.org/W2519798207","https://openalex.org/W7053107462","https://openalex.org/W7219691134"],"abstract_inverted_index":{"As":[0],"Higher":[1],"Learning":[2],"Institutions":[3],"set":[4],"up":[5],"Wi-Fi":[6,34,43,58,100,124,131,138,157,174,191,214,229,233,245,261,296,368,389,419,519,558,575],"infrastructure":[7],"in":[8,44,107,161,178,215,269,308,387,526,535,566,582],"different":[9,108],"locations":[10,64,109,139,217,386],"on-campus,":[11,35],"they":[12,38,97,258,303],"need":[13,68],"to":[14,19,29,60,69,79,94,122,197,231,279,286,300,356,375,396,516,568],"provide":[15],"high":[16],"quality":[17,41,106,158,175,338,348,353,372,393,407,420,472,477,490,520,573],"services":[18,66,234,576],"support":[20],"students\u2019":[21,199,358,399],"learning.":[22],"However,":[23,487],"there":[24],"has":[25,320],"been":[26],"little":[27],"effort":[28],"ascertain":[30],"how":[31,37,96,285,549],"students":[32,89,134,226,255,294,319,415,529],"use":[33,98,530],"and":[36,101,129,151,168,186,209,248,302,349,365,382,405,475,548,570,588],"perceive":[39],"the":[40,62,141,145,162,165,169,179,198,237,244,270,298,305,314,331,361,377,385,398,402,417,446,451,460,502,505,518,532,536,572],"of":[42,87,99,104,239,343,360,367,384,401,408,445,459,462,484,521,543,552,574],"specific":[45],"campus":[46,93],"locations.":[47],"Most":[48],"research":[49],"provides":[50],"general":[51],"information":[52,115],"which":[53,340,388],"makes":[54],"it":[55,278,437,531],"hard":[56],"for":[57,212,317,454,498,501],"implementers":[59],"pinpoint":[61],"exact":[63],"where":[65,528],"may":[67],"be":[70,439,512,563],"improved.":[71,440,508],"This":[72,311],"study":[73,222,325,510],"follows":[74],"a":[75,84,288,426,442,449],"mixed":[76],"method":[77],"approach":[78],"present":[80],"quantitative":[81],"results":[82],"from":[83,116],"representative":[85],"sample":[86],"373":[88],"on":[90,235,330,425,523,577],"UKZN":[91],"Westville":[92],"understand":[95,123,357,376,397],"their":[102,252,309,409,550,556],"perceptions":[103,400],"service":[105,337,463,485,522],"on-campus.":[110],"It":[111],"also":[112,219,540],"presents":[113],"qualitative":[114],"interviews":[117],"with":[118,290,411],"two":[119],"ICS":[120,301,315,412,515,538],"administrators":[121],"deployment":[125],"strategies":[126],"adopted":[127],"on-campus":[128,142,187],"what":[130],"related":[132],"problems":[133],"report.":[135],"\\nThe":[136,324],"most-used":[137],"were":[140,496],"residences":[143,188],"(29.2%),":[144],"library":[146,166],"(24.1%),":[147],"computer":[148,180],"LANs":[149,181],"(17.4%)":[150],"lecture":[152,183],"venues":[153,184],"(17.2%).":[154],"The":[155,172,190,221,560],"worst":[156,210],"was":[159,176,354,373,394],"reported":[160,277,295],"Cafeteria":[163],"(36.3%),":[164],"(20.6%),":[167],"Quad":[170],"(15.4%).":[171],"best":[173],"found":[177],"(34.2%),":[182],"(21.8%)":[185],"(11.8%).":[189],"usage":[192],"patterns":[193,204],"are":[194,205,480],"described":[195],"according":[196],"accommodation":[200],"type,":[201],"as":[202,448,579,581],"these":[203,318],"very":[206],"different.":[207],"Best":[208],"times":[211],"using":[213,260],"various":[216,228],"is":[218,390,433,491],"given.":[220],"showed":[223],"that":[224,313],"while":[225],"used":[227,355,374,395,513,564],"devices":[230,553],"access":[232],"campus,":[236,524,578],"majority":[238],"them":[240],"did":[241,282],"not":[242,283],"know":[243,284],"standards,":[246],"memory":[247],"speeds":[249],"supported":[250],"by":[251,514],"devices.":[253],"\\nWhen":[254],"faced":[256],"difficulties,":[257],"stopped":[259],"(38.6%),":[262],"changed":[263,267],"location":[264,272],"(25.4%)":[265],"or":[266],"position":[268],"same":[271],"(14.9%).":[273],"Very":[274],"few":[275],"(8.6%)":[276],"ICS.":[280,291],"86.3%":[281],"log":[287],"call":[289,544],"On-campus":[292],"residence":[293],"difficulties":[297,307],"most":[299,503],"experienced":[304],"least":[306],"residences.":[310],"shows":[312],"training":[316],"paid":[321],"off.":[322],"\\n":[323],"bases":[326],"its":[327],"conceptual":[328],"framework":[329],"Brady":[332],"&":[333],"Cronin":[334],"Jr.":[335],"(2001)":[336],"model,":[339],"includes":[341],"factors":[342,381],"outcome":[344],"quality,":[345,464],"physical":[346,488],"environment":[347,371,489],"interaction":[350,476],"quality.":[351,486,559],"Outcome":[352,471],"perception":[359],"stability,":[362],"availability":[363],"reliability":[364],"timeliness":[366],"services.":[369],"Physical":[370],"ambient":[378],"conditions,":[379],"social":[380],"design":[383],"used.":[391],"Interaction":[392],"behaviour,":[403],"attitude":[404],"expertise":[406],"interactions":[410],"administrators.":[413],"Overall,":[414],"rated":[416],"perceived":[418,557],"at":[421],"just":[422],"over":[423],"4.5":[424],"7":[427],"point":[428],"Likert":[429],"scale.":[430],"While":[431],"this":[432],"greater":[434],"than":[435],"neutral,":[436],"can":[438,511,539],"\\nIn":[441],"regression":[443,494],"analysis":[444],"constructs":[447,452],"whole,":[450],"account":[453],"59.5%":[455],"(R2":[456],"=":[457,468],".595)":[458],"variance":[461],"F":[465],"(3,":[466],"369)":[467],"180.527,":[469],"p<.0005.":[470],"(\u03b2=.667,":[473],"p<.0005),":[474],"(\u03b2=.402,":[478],"p=<.0005)":[479],"both":[481],"significant":[482],"predictors":[483],"not.":[492],"When":[493],"models":[495],"generated":[497],"individual":[499],"locations,":[500],"part,":[504],"R2":[506],"value":[507],"\\nThis":[509],"improve":[517,541],"especially":[525],"areas":[527],"most,":[533],"like":[534],"library.":[537],"awareness":[542],"logging":[545],"amongst":[546],"students,":[547],"choice":[551],"could":[554,562],"affect":[555],"model":[561],"iteratively":[565],"future":[567],"test":[569],"monitor":[571],"well":[580],"other":[583],"environments,":[584],"e.g.":[585],"hospitals,":[586],"hotels":[587],"airports.":[589]},"counts_by_year":[{"year":2021,"cited_by_count":1}],"updated_date":"2026-11-09T13:22:03.289127","created_date":"2020-04-03T00:00:00"}
