{"id":"https://openalex.org/W3012909471","doi":null,"title":"Emotional Response to Customer Helping and Its Impact on Job Stress and Job Performance","display_name":"Emotional Response to Customer Helping and Its Impact on Job Stress and Job Performance","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W3012909471","mag":"3012909471"},"language":"en","primary_location":{"id":"pmh:oai:s-space.snu.ac.kr:10371/162970","doi":null,"is_oa":false,"landing_page_url":"https://hdl.handle.net/10371/162970","pdf_url":null,"source":{"id":"https://openalex.org/S4306401345","display_name":"Seoul National University Open Repository (Seoul National University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I139264467","host_organization_name":"Seoul National University","host_organization_lineage":["https://openalex.org/I139264467"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"SNU Journal"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5072078862","display_name":"Suji Hong","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Suji Hong","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5103260884","display_name":"Jae\u2010Il Kim","orcid":"https://orcid.org/0000-0002-6186-5492","observed_orcids":["https://orcid.org/0000-0002-6186-5492"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jae\u2010Il Kim","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-6186-5492","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"52","issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.9014000296592712,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.9014000296592712,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.08030000329017639,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.008100000210106373,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/emotional-responses","display_name":"emotional responses","score":0.5540000200271606},{"id":"https://openalex.org/keywords/shame","display_name":"shame","score":0.7080000042915344},{"id":"https://openalex.org/keywords/gratitude","display_name":"gratitude","score":0.9980000257492065},{"id":"https://openalex.org/keywords/occupational-stress","display_name":"occupational stress","score":0.9980000257492065},{"id":"https://openalex.org/keywords/job-performance","display_name":"employee performance","score":1.0},{"id":"https://openalex.org/keywords/mental-simulation","display_name":"mental simulation","score":0.968999981880188},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.5519999861717224},{"id":"https://openalex.org/keywords/employee-emotions","display_name":"employee emotions","score":0.3930000066757202}],"concepts":[{"id":"https://openalex.org/C2985668427","wikidata":"https://www.wikidata.org/wiki/Q815298","display_name":"Job stress","level":3,"score":0.6271931529045105},{"id":"https://openalex.org/C174954385","wikidata":"https://www.wikidata.org/wiki/Q6206740","display_name":"Job performance","level":3,"score":0.588470458984375},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5369135737419128},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.49505940079689026},{"id":"https://openalex.org/C150706916","wikidata":"https://www.wikidata.org/wiki/Q6206702","display_name":"Job attitude","level":4,"score":0.49318522214889526},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.45784276723861694},{"id":"https://openalex.org/C21036866","wikidata":"https://www.wikidata.org/wiki/Q181767","display_name":"Stress (linguistics)","level":2,"score":0.4558074474334717},{"id":"https://openalex.org/C139140526","wikidata":"https://www.wikidata.org/wiki/Q8034614","display_name":"Job design","level":4,"score":0.4501202702522278},{"id":"https://openalex.org/C58346731","wikidata":"https://www.wikidata.org/wiki/Q627339","display_name":"Job analysis","level":3,"score":0.4385501444339752},{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.4072777032852173},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.37136703729629517},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:s-space.snu.ac.kr:10371/162970","doi":null,"is_oa":false,"landing_page_url":"https://hdl.handle.net/10371/162970","pdf_url":null,"source":{"id":"https://openalex.org/S4306401345","display_name":"Seoul National University Open Repository (Seoul National University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I139264467","host_organization_name":"Seoul National University","host_organization_lineage":["https://openalex.org/I139264467"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"SNU Journal"},{"id":"mag:3012909471","doi":null,"is_oa":false,"landing_page_url":"https://s-space.snu.ac.kr/bitstream/10371/162970/1/01_Suji%20Hong%20and%20Jae-Il%20Kim_5%ea%b5%90OK.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S4306493934","display_name":"\uacbd\uc601\ub17c\uc9d1","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"\uacbd\uc601\ub17c\uc9d1","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.5263000130653381,"display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":32,"referenced_works":["https://openalex.org/W1976153276","https://openalex.org/W1978185217","https://openalex.org/W1978919079","https://openalex.org/W1978942994","https://openalex.org/W1979881995","https://openalex.org/W1980357549","https://openalex.org/W1981837842","https://openalex.org/W1985311287","https://openalex.org/W1997339258","https://openalex.org/W2014281368","https://openalex.org/W2030625775","https://openalex.org/W2043538104","https://openalex.org/W2062962404","https://openalex.org/W2066802766","https://openalex.org/W2077937580","https://openalex.org/W2089017606","https://openalex.org/W2090942346","https://openalex.org/W2091294291","https://openalex.org/W2094372931","https://openalex.org/W2097969858","https://openalex.org/W2110134801","https://openalex.org/W2124776872","https://openalex.org/W2132706350","https://openalex.org/W2135526934","https://openalex.org/W2136267579","https://openalex.org/W2143642201","https://openalex.org/W2144534243","https://openalex.org/W2147082585","https://openalex.org/W2153217531","https://openalex.org/W2476494993","https://openalex.org/W2481772992","https://openalex.org/W4235459023"],"related_works":["https://openalex.org/W4283837763","https://openalex.org/W2018650127","https://openalex.org/W3096641545","https://openalex.org/W2966742237","https://openalex.org/W2520143789","https://openalex.org/W2564952395","https://openalex.org/W2513026545","https://openalex.org/W870326468","https://openalex.org/W3085317045","https://openalex.org/W2982853095"],"abstract_inverted_index":{"Previous":[0],"research":[1],"showed":[2],"that":[3,17,80],"customer":[4,18,35,49,64,85,113],"helping":[5,19,50,65,86,114],"enhances":[6],"employees":[7,42,71,101],"job":[8,21,53,56,89,92,98],"performance.":[9,99],"However,":[10],"there":[11],"are":[12],"also":[13,104],"some":[14],"empirical":[15],"evidences":[16],"increases":[20,97],"stress.":[22],"The":[23,77,100],"purpose":[24],"of":[25,34,63,112],"this":[26],"paper":[27],"is":[28,115],"to":[29,52,88],"resolve":[30],"the":[31,48,61,84,110],"conflicting":[32],"effects":[33,62],"helping.":[36],"Specifically,":[37],"it":[38],"investigates":[39],"(1)":[40],"how":[41],"feeling":[43,81,95],"shame":[44,82],"and":[45,55,58,91],"gratitude":[46,96],"toward":[47,83],"relates":[51],"stress":[54,90],"performance":[57],"(2)":[59],"whether":[60],"on":[66,70],"emotional":[67],"responses":[68],"depend":[69],"mental":[72,102],"simulation":[73,103],"(outcome":[74],"vs.":[75],"process).":[76],"results":[78],"show":[79],"leads":[87],"performance,":[93],"whereas":[94],"had":[105],"significant":[106],"moderating":[107],"effect":[108],"when":[109],"level":[111],"high.":[116]},"counts_by_year":[],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2020-03-27T00:00:00"}
