{"id":"https://openalex.org/W3012010171","doi":"https://doi.org/10.1108/ijbpa-09-2019-0078","title":"Service quality of insurance in complex project deals in the construction industry in Ghana","display_name":"Service quality of insurance in complex project deals in the construction industry in Ghana","publication_year":2020,"publication_date":"2020-03-19","ids":{"openalex":"https://openalex.org/W3012010171","doi":"https://doi.org/10.1108/ijbpa-09-2019-0078","mag":"3012010171"},"language":"en","primary_location":{"id":"doi:10.1108/ijbpa-09-2019-0078","doi":"https://doi.org/10.1108/ijbpa-09-2019-0078","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijbpa-09-2019-0078","pdf_url":null,"source":{"id":"https://openalex.org/S121524071","display_name":"International Journal of Building Pathology and Adaptation","issn_l":"0263-080X","issn":["0263-080X","1758-6844","2398-4708","2398-4716"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","dongbi-d","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Building Pathology and Adaptation","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079453102","display_name":"De\u2010Graft Owusu\u2010Manu","orcid":"https://orcid.org/0000-0001-5288-3210","observed_orcids":["https://orcid.org/0000-0001-5288-3210"]},"institutions":[{"id":"https://openalex.org/I28046988","display_name":"Kwame Nkrumah University of Science and Technology","ror":"https://ror.org/00cb23x68","country_code":"GH","type":"education","lineage":["https://openalex.org/I28046988"]}],"countries":["GH"],"is_corresponding":false,"raw_author_name":"De-Graft Owusu-Manu","raw_affiliation_strings":["Kwame Nkrumah University of Science and Technology Department of Construction Technology and Management, , ,","Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kwame Nkrumah University of Science and Technology Department of Construction Technology and Management, , ,","institution_ids":["https://openalex.org/I28046988"]},{"raw_affiliation_string":"Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana","institution_ids":["https://openalex.org/I28046988"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034154917","display_name":"Frank Ato Ghansah","orcid":"https://orcid.org/0000-0002-0815-4958","observed_orcids":["https://orcid.org/0000-0002-0815-4958"]},"institutions":[{"id":"https://openalex.org/I28046988","display_name":"Kwame Nkrumah University of Science and Technology","ror":"https://ror.org/00cb23x68","country_code":"GH","type":"education","lineage":["https://openalex.org/I28046988"]}],"countries":["GH"],"is_corresponding":false,"raw_author_name":"Frank Ato Ghansah","raw_affiliation_strings":["Kwame Nkrumah University of Science and Technology Department of Construction Technology and Management, , ,","Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kwame Nkrumah University of Science and Technology Department of Construction Technology and Management, , ,","institution_ids":["https://openalex.org/I28046988"]},{"raw_affiliation_string":"Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana","institution_ids":["https://openalex.org/I28046988"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087105095","display_name":"Amos Darko","orcid":"https://orcid.org/0000-0002-7978-6039","observed_orcids":["https://orcid.org/0000-0002-7978-6039"]},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Amos Darko","raw_affiliation_strings":["The Hong Kong Polytechnic University , ,","The Hong Kong Polytechnic University, Kowloon, Hong Kong"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The Hong Kong Polytechnic University , ,","institution_ids":["https://openalex.org/I14243506"]},{"raw_affiliation_string":"The Hong Kong Polytechnic University, Kowloon, Hong Kong","institution_ids":["https://openalex.org/I14243506"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5087915823","display_name":"Richard Ohene Asiedu","orcid":"https://orcid.org/0000-0002-1910-8121","observed_orcids":["https://orcid.org/0000-0002-1910-8121","https://orcid.org/0000-0002-7118-0956"]},"institutions":[{"id":"https://openalex.org/I4210151633","display_name":"Koforidua Technical University","ror":"https://ror.org/05vexvt14","country_code":"GH","type":"education","lineage":["https://openalex.org/I4210151633"]}],"countries":["GH"],"is_corresponding":false,"raw_author_name":"Richard Ohene Asiedu","raw_affiliation_strings":["Koforidua Technical University Department of Building Technology, , ,","Department of Building Technology, Koforidua Technical University, Koforidua, Ghana"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Koforidua Technical University Department of Building Technology, , ,","institution_ids":["https://openalex.org/I4210151633"]},{"raw_affiliation_string":"Department of Building Technology, Koforidua Technical University, Koforidua, Ghana","institution_ids":["https://openalex.org/I4210151633"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.9526,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.76944437,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"39","issue":"2","first_page":"344","last_page":"367"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10395","display_name":"Construction Project Management and Performance","score":0.5522000193595886,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10395","display_name":"Construction Project Management and Performance","score":0.5522000193595886,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12394","display_name":"Insurance and Financial Risk Management","score":0.44339999556541443,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0010999999940395355,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/construction-insurance","display_name":"construction insurance","score":0.8690000176429749},{"id":"https://openalex.org/keywords/insurance-service-quality","display_name":"insurance service quality","score":0.9139999747276306},{"id":"https://openalex.org/keywords/complex-construction-projects","display_name":"complex construction projects","score":0.972000002861023},{"id":"https://openalex.org/keywords/risk-reduction","display_name":"risk mitigation","score":0.6119999885559082},{"id":"https://openalex.org/keywords/developing-countries","display_name":"developing countries","score":0.7820000052452087},{"id":"https://openalex.org/keywords/ghana","display_name":"Ghana","score":0.9459999799728394}],"concepts":[{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5529510974884033},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5252327919006348},{"id":"https://openalex.org/C106906290","wikidata":"https://www.wikidata.org/wiki/Q1140909","display_name":"Cronbach's alpha","level":3,"score":0.5202537775039673},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.4608326554298401},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.4514658451080322},{"id":"https://openalex.org/C162118730","wikidata":"https://www.wikidata.org/wiki/Q1128453","display_name":"Actuarial science","level":1,"score":0.430553674697876},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.40864914655685425},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.26412642002105713},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ijbpa-09-2019-0078","doi":"https://doi.org/10.1108/ijbpa-09-2019-0078","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijbpa-09-2019-0078","pdf_url":null,"source":{"id":"https://openalex.org/S121524071","display_name":"International Journal of Building Pathology and Adaptation","issn_l":"0263-080X","issn":["0263-080X","1758-6844","2398-4708","2398-4716"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","dongbi-d","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Building Pathology and Adaptation","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.7207000255584717}],"sustainable_development_goals_aurora":[{"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17","score":0.47999998927116394}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":47,"referenced_works":["https://openalex.org/W53064739","https://openalex.org/W1560585358","https://openalex.org/W1627855870","https://openalex.org/W1663270320","https://openalex.org/W1669537003","https://openalex.org/W1689771227","https://openalex.org/W1877128518","https://openalex.org/W1964336577","https://openalex.org/W1979907230","https://openalex.org/W2001779270","https://openalex.org/W2002843259","https://openalex.org/W2026368098","https://openalex.org/W2027362728","https://openalex.org/W2042113379","https://openalex.org/W2046752514","https://openalex.org/W2053644406","https://openalex.org/W2064023925","https://openalex.org/W2075145569","https://openalex.org/W2085858365","https://openalex.org/W2091849527","https://openalex.org/W2106075729","https://openalex.org/W2117938987","https://openalex.org/W2122655904","https://openalex.org/W2134469227","https://openalex.org/W2147487134","https://openalex.org/W2178939760","https://openalex.org/W2208012208","https://openalex.org/W2295146934","https://openalex.org/W2320965890","https://openalex.org/W2341596785","https://openalex.org/W2400976977","https://openalex.org/W2403097949","https://openalex.org/W2482497309","https://openalex.org/W2521931798","https://openalex.org/W2550282208","https://openalex.org/W2565925261","https://openalex.org/W2576432775","https://openalex.org/W2593238575","https://openalex.org/W2594337188","https://openalex.org/W2619618096","https://openalex.org/W2725322002","https://openalex.org/W2742974709","https://openalex.org/W2764277801","https://openalex.org/W2913000995","https://openalex.org/W2924842467","https://openalex.org/W4234135292","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W4293793418","https://openalex.org/W2005199226","https://openalex.org/W1514722593","https://openalex.org/W3161482170","https://openalex.org/W2888915021","https://openalex.org/W1488586330","https://openalex.org/W2461905050","https://openalex.org/W2390328746","https://openalex.org/W1979776971","https://openalex.org/W4240536763"],"abstract_inverted_index":{"Purpose":[0],"The":[1,13,34,87,108,133,172,192,225,258,287],"insurance":[2,5,20,40,56,82,173,212,269,279,292,334],"sector":[3],"provides":[4],"protection":[6],"for":[7,175,252,320],"complex":[8,22,43,65,176,205,331],"project":[9,23,44,66,207,333],"deals":[10,24,45],"in":[11,25,42,46,64,83,113,218,228,285,337],"Ghana.":[12,33,341],"study":[14,88,121,134,193,230,262,288,311,326],"assesses":[15],"the":[16,26,39,47,52,61,77,84,116,120,123,137,140,150,181,186,199,216,232,244,276,291,300,303,307,330],"service":[17,188,335],"quality":[18,210,336],"of":[19,21,29,54,119,125,139,190,203,211,234,278,302,309],"construction":[27,48,55,85,105,206,267,304,332],"industry":[28,106],"developing":[30,240,254,322,338],"countries,":[31,339],"specifically":[32,340],"objectives":[35,118],"are":[36,208,312],"to":[37,50,59,75,101,158,167,242,249,266,294,298,317],"identify":[38],"typologies":[41,174],"industry,":[49],"assess":[51,60],"level":[53],"quality,":[57],"and":[58,129,160,215,220,271],"challenges":[62,201],"faced":[63],"insurance.":[67,191],"Design/methodology/approach":[68],"A":[69],"comprehensive":[70],"literature":[71],"review":[72],"was":[73,99,111,231],"conducted":[74],"analyze":[76],"previously":[78],"related":[79],"works":[80],"on":[81],"industry.":[86,305],"then":[89,248],"adopted":[90,141],"quantitative":[91],"research":[92],"strategy":[93],"where":[94],"a":[95,239,281],"structured":[96],"questionnaire":[97],"survey":[98],"used":[100],"collect":[102],"information":[103],"from":[104,260],"professionals.":[107],"data":[109],"analysis":[110,128],"organized":[112],"accordance":[114],"with":[115,122],"specific":[117],"aid":[124],"mean":[126],"score":[127],"independent":[130],"sample":[131],"t-test.":[132],"again":[135,194],"measured":[136,153],"reliability":[138],"scale":[142],"using":[143],"Cronbach's":[144],"alpha,":[145],"which":[146],"indicated":[147],"that":[148,198],"all":[149],"items":[151],"reliably":[152],"what":[154],"they":[155],"were":[156,178],"intended":[157],"measure,":[159],"thereby,":[161],"statistical":[162],"tools":[163],"can":[164],"be":[165,264],"applied":[166],"give":[168],"in-depth":[169],"meanings.":[170],"Findings":[171],"projects":[177],"discovered":[179],"by":[180,274],"study,":[182],"as":[183,185,238,280],"well":[184],"available":[187],"qualities":[189],"made":[195],"it":[196,314],"clear":[197],"major":[200,226],"capable":[202],"affecting":[204],"low":[209],"companies'":[213],"services":[214],"gap":[217],"statutory":[219],"legal":[221],"systems.":[222],"Research":[223],"limitation/implications":[224],"constraint":[227],"this":[229,261,310],"issue":[233],"taking":[235],"only":[236],"Ghana":[237],"country":[241],"generalize":[243],"result.":[245],"This":[246,325],"is":[247,315],"provide":[250,318],"lessons":[251,319],"other":[253,321],"countries.":[255,323],"Practical":[256],"implication":[257],"findings":[259,308],"will":[263,289],"useful":[265],"firms,":[268,270],"regulatory":[272],"bodies":[273],"identifying":[275],"effectiveness":[277],"risk":[282],"mitigation":[283],"measure":[284],"construction.":[286],"help":[290],"firms":[293],"better":[295],"position":[296],"themselves":[297],"meet":[299],"demands":[301],"As":[306],"Ghana-specific,":[313],"also":[316],"Originality/value":[324],"delves":[327],"deep":[328],"into":[329]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2025-10-10T00:00:00"}