{"id":"https://openalex.org/W3010303468","doi":null,"title":"Gestion de la relation client \u00ab GRC \u00bb Nouvelles technologies pour l\u2019entreprise","display_name":"Gestion de la relation client \u00ab GRC \u00bb Nouvelles technologies pour l\u2019entreprise","publication_year":2015,"publication_date":"2015-06-01","ids":{"openalex":"https://openalex.org/W3010303468","mag":"3010303468"},"language":"fr","primary_location":{"id":"mag:3010303468","doi":null,"is_oa":false,"landing_page_url":"https://www.asjp.cerist.dz/en/article/106539","pdf_url":null,"source":{"id":"https://openalex.org/S4306528157","display_name":"Revue d'ECONOMIE et de MANAGEMENT","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Revue d'ECONOMIE et de MANAGEMENT","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5052141882","display_name":"Amel Mostefa Kara","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210125514","display_name":"Universit\u00e9 Djilali de Sidi Bel Abb\u00e8s","ror":"https://ror.org/0378szg41","country_code":"DZ","type":"education","lineage":["https://openalex.org/I4210125514"]}],"countries":["DZ"],"is_corresponding":false,"raw_author_name":"Amel Mostefa Kara","raw_affiliation_strings":["universit\u00e9 Djillali Liabes de Sidi Belabb\u00e8s"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"universit\u00e9 Djillali Liabes de Sidi Belabb\u00e8s","institution_ids":["https://openalex.org/I4210125514"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5085644948","display_name":"Wassila Bouaddallah","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210125514","display_name":"Universit\u00e9 Djilali de Sidi Bel Abb\u00e8s","ror":"https://ror.org/0378szg41","country_code":"DZ","type":"education","lineage":["https://openalex.org/I4210125514"]}],"countries":["DZ"],"is_corresponding":false,"raw_author_name":"Wassila Bouaddallah","raw_affiliation_strings":["universit\u00e9 Djillali Liabes de Sidi Belabb\u00e8s"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"universit\u00e9 Djillali Liabes de Sidi Belabb\u00e8s","institution_ids":["https://openalex.org/I4210125514"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210125514"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.54243238,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"14","issue":"1","first_page":"125","last_page":"133"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.4997999966144562,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.4997999966144562,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.43950000405311584,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.017000000923871994,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.9160000085830688},{"id":"https://openalex.org/keywords/grc","display_name":"GRC","score":0.7870000004768372},{"id":"https://openalex.org/keywords/new-technologies","display_name":"new technologies","score":0.6449999809265137},{"id":"https://openalex.org/keywords/business-management","display_name":"business management","score":0.5299999713897705},{"id":"https://openalex.org/keywords/information-technology-in-business","display_name":"information technology in business","score":0.6480000019073486}],"concepts":[{"id":"https://openalex.org/C25343380","wikidata":"https://www.wikidata.org/wiki/Q277521","display_name":"Relation (database)","level":2,"score":0.43709596991539},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3642374575138092},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3370920717716217},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3259010910987854},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:3010303468","doi":null,"is_oa":false,"landing_page_url":"https://www.asjp.cerist.dz/en/article/106539","pdf_url":null,"source":{"id":"https://openalex.org/S4306528157","display_name":"Revue d'ECONOMIE et de MANAGEMENT","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Revue d'ECONOMIE et de MANAGEMENT","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3013884707","https://openalex.org/W1814447063","https://openalex.org/W2255071068","https://openalex.org/W1770972147","https://openalex.org/W3095917099","https://openalex.org/W2606363481","https://openalex.org/W1895926275","https://openalex.org/W2245535683","https://openalex.org/W3033124396","https://openalex.org/W3210762039"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-10-01T08:54:57.152042","created_date":"2020-03-13T00:00:00"}