{"id":"https://openalex.org/W3004958243","doi":null,"title":"The influence of emotional intelligence and Locus of control on resistance to change within the essential services provision industry","display_name":"The influence of emotional intelligence and Locus of control on resistance to change within the essential services provision industry","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W3004958243","mag":"3004958243"},"language":"en","primary_location":{"id":"pmh:oai:repository.nwu.ac.za:10394/32359","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10394/32359","pdf_url":"http://hdl.handle.net/10394/32359","source":{"id":"https://openalex.org/S4306402268","display_name":"Boloka Institutional Repository (North-west University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I114027177","host_organization_name":"University of North Carolina at Chapel Hill","host_organization_lineage":["https://openalex.org/I114027177"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/10394/32359","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5035200201","display_name":"K. Michele van Rooyen","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"K. Michele van Rooyen","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5035200201"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13149","display_name":"Organizational Change and Leadership","score":0.9136000275611877,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13149","display_name":"Organizational Change and Leadership","score":0.9136000275611877,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13449","display_name":"Organizational Management and Change","score":0.0414000004529953,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11433","display_name":"Emotional Intelligence and Performance","score":0.03999999910593033,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/resistance-to-change","display_name":"resistance to change","score":0.9309999942779541},{"id":"https://openalex.org/keywords/emotional-intelligence","display_name":"emotional intelligence","score":0.9980000257492065},{"id":"https://openalex.org/keywords/locus-of-control","display_name":"locus of control","score":0.9900000095367432},{"id":"https://openalex.org/keywords/external-locus-of-control","display_name":"external locus of control","score":0.9160000085830688},{"id":"https://openalex.org/keywords/self-awareness","display_name":"self-awareness","score":0.703000009059906},{"id":"https://openalex.org/keywords/cognitive-rigidity","display_name":"cognitive rigidity","score":0.9639999866485596},{"id":"https://openalex.org/keywords/organizational-change-implementation","display_name":"organizational change implementation","score":0.8069999814033508},{"id":"https://openalex.org/keywords/departmental-restructuring","display_name":"departmental reorganization","score":0.656000018119812},{"id":"https://openalex.org/keywords/engineers","display_name":"engineers","score":0.6510000228881836},{"id":"https://openalex.org/keywords/change-management-framework","display_name":"change management framework","score":0.7739999890327454},{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"balanced scorecard","score":0.8740000128746033},{"id":"https://openalex.org/keywords/leadership","display_name":"leadership","score":0.9739999771118164}],"concepts":[{"id":"https://openalex.org/C170798268","wikidata":"https://www.wikidata.org/wiki/Q534589","display_name":"Locus of control","level":2,"score":0.8297366499900818},{"id":"https://openalex.org/C174107131","wikidata":"https://www.wikidata.org/wiki/Q191591","display_name":"Emotional intelligence","level":2,"score":0.5438568592071533},{"id":"https://openalex.org/C57473165","wikidata":"https://www.wikidata.org/wiki/Q7315604","display_name":"Resistance (ecology)","level":2,"score":0.516605019569397},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.43005478382110596},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4244352877140045},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.34887516498565674},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.32190513610839844},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.27606821060180664},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.19244065880775452},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.09227541089057922}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:repository.nwu.ac.za:10394/32359","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10394/32359","pdf_url":"http://hdl.handle.net/10394/32359","source":{"id":"https://openalex.org/S4306402268","display_name":"Boloka Institutional Repository (North-west University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I114027177","host_organization_name":"University of North Carolina at Chapel Hill","host_organization_lineage":["https://openalex.org/I114027177"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},{"id":"mag:3004958243","doi":null,"is_oa":false,"landing_page_url":"https://repository.nwu.ac.za/handle/10394/32359","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:repository.nwu.ac.za:10394/32359","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10394/32359","pdf_url":"http://hdl.handle.net/10394/32359","source":{"id":"https://openalex.org/S4306402268","display_name":"Boloka Institutional Repository (North-west University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I114027177","host_organization_name":"University of North Carolina at Chapel Hill","host_organization_lineage":["https://openalex.org/I114027177"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3004958243.pdf","grobid_xml":"https://content.openalex.org/works/W3004958243.grobid-xml"},"referenced_works_count":26,"referenced_works":["https://openalex.org/W186667039","https://openalex.org/W1534790370","https://openalex.org/W1852645614","https://openalex.org/W2001852998","https://openalex.org/W2032354724","https://openalex.org/W2061051906","https://openalex.org/W2061935394","https://openalex.org/W2076351772","https://openalex.org/W2117012826","https://openalex.org/W2122091773","https://openalex.org/W2134648895","https://openalex.org/W2144183147","https://openalex.org/W2144255068","https://openalex.org/W2152171016","https://openalex.org/W2165735122","https://openalex.org/W2167620767","https://openalex.org/W2275227487","https://openalex.org/W2395047117","https://openalex.org/W2482667693","https://openalex.org/W2582943507","https://openalex.org/W2798627913","https://openalex.org/W2885475558","https://openalex.org/W2896328440","https://openalex.org/W2938572117","https://openalex.org/W3041613458","https://openalex.org/W3109089382"],"related_works":["https://openalex.org/W2987333795","https://openalex.org/W4238316095","https://openalex.org/W2564950238","https://openalex.org/W2089141307","https://openalex.org/W2582943507","https://openalex.org/W138333960","https://openalex.org/W2327067773","https://openalex.org/W2122540240","https://openalex.org/W2293862269","https://openalex.org/W2139578583"],"abstract_inverted_index":{"The":[0],"aim":[1],"of":[2,17,29,33,41,67,76,88,91,98,125,131,146,157,172,231,294,299],"this":[3],"study":[4,141],"pertains":[5,143],"to":[6,43,53,59,71,81,85,110,121,136,144,215,218,279,286],"investigating":[7],"potential":[8],"factors":[9],"that":[10,50,206,229,273],"may":[11],"have":[12],"influenced":[13],"the":[14,73,77,86,112,140,147,151,162,173,177,195,201,207,216,224,232,260,281,289,292,297],"unsuccessful":[15],"implementation":[16,269,298],"a":[18,23,263],"new":[19,74,163],"department":[20,78],"structure":[21,75],"in":[22,104,139,150,259],"service":[24],"provision":[25],"industry.The":[26],"psychological":[27,208],"aspects":[28,209,254],"emotional":[30,126],"intelligence,":[31],"Locus":[32,66,97,130],"control":[34],"and":[35,63,94,128,175,188,243,262],"their":[36],"respective":[37],"influence":[38,293],"on":[39,291,296],"levels":[40,90,124],"resistance":[42,52,70,120],"change":[44,54,247],"are":[45],"investigated.The":[46],"proposed":[47],"literature":[48,261],"indicates":[49],"high":[51,119,284],"would":[55],"typically":[56],"be":[57,83,238,277],"connected":[58],"low":[60,89,123],"Emotional":[61,92],"Intelligence":[62,93],"an":[64,95,170],"external":[65,96,129],"control.The":[68],"perceived":[69],"accepting":[72],"is":[79,249,266,271],"hypothesised":[80],"perhaps":[82],"due":[84],"existence":[87],"control.A":[99],"quantitative":[100],"approach":[101],"was":[102,167,181,191],"used":[103,109,168],"which":[105,142],"standard":[106],"questionnaires":[107],"were":[108],"determine":[111],"relationship":[113,178],"between":[114,179],"these":[115],"three":[116],"constructs":[117,180],"namely":[118],"change,":[122],"intelligence":[127],"control.Thirty-four":[132],"(34)":[133],"participants":[134],"volunteered":[135],"take":[137],"part":[138],"85%":[145],"total":[148],"employees":[149,154,222],"engineering":[152],"department.These":[153],"form":[155],"parts":[156],"various":[158,253],"sub-engineering":[159],"divisions":[160],"including":[161],"subengineering":[164],"department.Cronbach's":[165],"Alpha":[166],"as":[169,193,198,200],"indication":[171],"reliability":[174],"validity,":[176],"determined":[182],"by":[183,221,241],"Pearson's":[184],"product-moment":[185],"correlation":[186],"coefficient":[187],"multiple":[189],"regression":[190,225],"employed":[192],"both":[194],"forced-entry":[196],"method":[197],"well":[199],"step-wise":[202],"method.The":[203],"results":[204],"indicated":[205],"measured":[210],"did":[211,227],"not":[212],"contribute":[213],"fully":[214],"Resistance":[217,285],"Change":[219],"experienced":[220],"however":[223],"model":[226],"indicate":[228],"22.6%":[230],"sub-construct":[233],"RTC":[234],"Cognitive":[235],"Rigidity":[236],"could":[237],"accurately":[239],"predicted":[240],"ELOC":[242],"EI":[244],"Self-Awareness.A":[245],"suggested":[246],"framework":[248],"constructed":[250],"from":[251,255],"using":[252],"existing":[256],"frameworks":[257],"described":[258],"balanced":[264],"scorecard":[265],"recommended":[267,272],"for":[268,283],"purposes.It":[270],"further":[274],"studies":[275],"should":[276],"conducted":[278],"investigate":[280],"reason":[282],"Change,":[287],"with":[288],"focus":[290],"leadership":[295],"change.":[300]},"counts_by_year":[{"year":2022,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2020-02-14T00:00:00"}
