{"id":"https://openalex.org/W3003734733","doi":"https://doi.org/10.12962/j23373539.v8i2.46491","title":"Analisis Kinerja Bus Suroboyo Rute Barat-Timur terhadap Kepuasan Pelaku Transportasi","display_name":"Analisis Kinerja Bus Suroboyo Rute Barat-Timur terhadap Kepuasan Pelaku Transportasi","publication_year":2020,"publication_date":"2020-01-30","ids":{"openalex":"https://openalex.org/W3003734733","doi":"https://doi.org/10.12962/j23373539.v8i2.46491","mag":"3003734733"},"language":"en","primary_location":{"id":"doi:10.12962/j23373539.v8i2.46491","doi":"https://doi.org/10.12962/j23373539.v8i2.46491","is_oa":true,"landing_page_url":"https://doi.org/10.12962/j23373539.v8i2.46491","pdf_url":"https://ejurnal.its.ac.id/index.php/teknik/article/download/46491/5882","source":{"id":"https://openalex.org/S2738286576","display_name":"Jurnal Teknik ITS","issn_l":"2301-9271","issn":["2301-9271","2337-3539"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310315238","host_organization_name":"Lembaga Penelitian dan Pengabdian kepada Masyarakat (LP2M)","host_organization_lineage":["https://openalex.org/P4310315238"],"host_organization_lineage_names":["Lembaga Penelitian dan Pengabdian kepada Masyarakat (LP2M)"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Teknik ITS","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://ejurnal.its.ac.id/index.php/teknik/article/download/46491/5882","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5074409277","display_name":"Dyah Ayu Risnu Indahsari","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I166843116","display_name":"Institut Teknologi Sepuluh Nopember","ror":"https://ror.org/05kbmmt89","country_code":"ID","type":"education","lineage":["https://openalex.org/I166843116"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Dyah Ayu Risnu Indahsari","raw_affiliation_strings":["Departemen Teknik Sipil\r\nInstitut Teknologi Sepuluh Nopember"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Departemen Teknik Sipil\r\nInstitut Teknologi Sepuluh Nopember","institution_ids":["https://openalex.org/I166843116"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5025461542","display_name":"Anak Agung Gde Kartika","orcid":"https://orcid.org/0000-0002-8071-0584","observed_orcids":["https://orcid.org/0000-0002-8071-0584"]},"institutions":[{"id":"https://openalex.org/I166843116","display_name":"Institut Teknologi Sepuluh Nopember","ror":"https://ror.org/05kbmmt89","country_code":"ID","type":"education","lineage":["https://openalex.org/I166843116"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Anak Agung Gde Kartika","raw_affiliation_strings":["Departemen Teknik Sipil\r\nInstitut Teknologi Sepuluh Nopember"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Departemen Teknik Sipil\r\nInstitut Teknologi Sepuluh Nopember","institution_ids":["https://openalex.org/I166843116"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5068571826","display_name":"Wahju Herijanto","orcid":"https://orcid.org/0009-0007-1657-4008","observed_orcids":["https://orcid.org/0009-0007-1657-4008"]},"institutions":[{"id":"https://openalex.org/I166843116","display_name":"Institut Teknologi Sepuluh Nopember","ror":"https://ror.org/05kbmmt89","country_code":"ID","type":"education","lineage":["https://openalex.org/I166843116"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Wahju Herijanto","raw_affiliation_strings":["Departemen Teknik Sipil\r\nInstitut Teknologi Sepuluh Nopember"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Departemen Teknik Sipil\r\nInstitut Teknologi Sepuluh Nopember","institution_ids":["https://openalex.org/I166843116"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I166843116"],"apc_list":null,"apc_paid":null,"fwci":0.6034,"has_fulltext":true,"cited_by_count":5,"citation_normalized_percentile":{"value":0.71299369,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":"8","issue":"2","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9794999957084656,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9794999957084656,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.009200000204145908,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.004600000102072954,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/public-bus-service","display_name":"public bus service","score":0.7540000081062317},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.6890000104904175},{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.6470000147819519},{"id":"https://openalex.org/keywords/passenger-satisfaction","display_name":"passenger satisfaction","score":0.8529999852180481},{"id":"https://openalex.org/keywords/bus-performance","display_name":"bus performance","score":0.4050000011920929},{"id":"https://openalex.org/keywords/quadrant-analysis","display_name":"quadrant analysis","score":0.5730000138282776},{"id":"https://openalex.org/keywords/improvement-prioritization","display_name":"improvement prioritization","score":0.5619999766349792},{"id":"https://openalex.org/keywords/urban-public-transport","display_name":"urban public transport","score":0.5199999809265137},{"id":"https://openalex.org/keywords/surabaya","display_name":"Surabaya","score":0.7979999780654907}],"concepts":[{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.791327178478241},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.4658046364784241},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.04721975326538086}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.12962/j23373539.v8i2.46491","doi":"https://doi.org/10.12962/j23373539.v8i2.46491","is_oa":true,"landing_page_url":"https://doi.org/10.12962/j23373539.v8i2.46491","pdf_url":"https://ejurnal.its.ac.id/index.php/teknik/article/download/46491/5882","source":{"id":"https://openalex.org/S2738286576","display_name":"Jurnal Teknik ITS","issn_l":"2301-9271","issn":["2301-9271","2337-3539"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310315238","host_organization_name":"Lembaga Penelitian dan Pengabdian kepada Masyarakat (LP2M)","host_organization_lineage":["https://openalex.org/P4310315238"],"host_organization_lineage_names":["Lembaga Penelitian dan Pengabdian kepada Masyarakat (LP2M)"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Teknik ITS","raw_type":"journal-article"},{"id":"pmh:oai:ejurnal.its.ac.id:article/46491","doi":null,"is_oa":true,"landing_page_url":"http://ejurnal.its.ac.id/index.php/teknik/article/view/46491","pdf_url":"http://ejurnal.its.ac.id/index.php/teknik/article/view/46491","source":{"id":"https://openalex.org/S2738286576","display_name":"Jurnal Teknik ITS","issn_l":"2301-9271","issn":["2301-9271","2337-3539"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310315238","host_organization_name":"Lembaga Penelitian dan Pengabdian kepada Masyarakat (LP2M)","host_organization_lineage":["https://openalex.org/P4310315238"],"host_organization_lineage_names":["Lembaga Penelitian dan Pengabdian kepada Masyarakat (LP2M)"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Jurnal Teknik ITS; Vol 8, No 2 (2019); E20-E25","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.12962/j23373539.v8i2.46491","doi":"https://doi.org/10.12962/j23373539.v8i2.46491","is_oa":true,"landing_page_url":"https://doi.org/10.12962/j23373539.v8i2.46491","pdf_url":"https://ejurnal.its.ac.id/index.php/teknik/article/download/46491/5882","source":{"id":"https://openalex.org/S2738286576","display_name":"Jurnal Teknik ITS","issn_l":"2301-9271","issn":["2301-9271","2337-3539"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310315238","host_organization_name":"Lembaga Penelitian dan Pengabdian kepada Masyarakat (LP2M)","host_organization_lineage":["https://openalex.org/P4310315238"],"host_organization_lineage_names":["Lembaga Penelitian dan Pengabdian kepada Masyarakat (LP2M)"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Teknik ITS","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.5263000130653381},{"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11","score":0.5142999887466431},{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.428600013256073}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3003734733.pdf","grobid_xml":"https://content.openalex.org/works/W3003734733.grobid-xml"},"referenced_works_count":2,"referenced_works":["https://openalex.org/W1918296560","https://openalex.org/W2742987686"],"related_works":["https://openalex.org/W4407064765","https://openalex.org/W2991628739","https://openalex.org/W4250900972","https://openalex.org/W4409650063","https://openalex.org/W3201894334","https://openalex.org/W7216293006","https://openalex.org/W4392407385","https://openalex.org/W7220212608","https://openalex.org/W3130820888","https://openalex.org/W4411294135"],"abstract_inverted_index":{"Fenomena":[0,14],"naiknya":[1],"tingkat":[2],"perekonomian,":[3],"industri":[4],"kota":[5],"Surabaya":[6],"ada":[7],"kaitannya":[8],"dengan":[9,40,108],"kebutuhan":[10],"penggunaan":[11],"transportasi":[12,21,30,33,55],"darat.":[13],"ini":[15,37,129,147,189],"tidak":[16],"bisa":[17,204],"dilepaskan":[18],"dari":[19,50,58],"keberadaan":[20],"umum":[22,34],"sebagai":[23],"prasarana":[24,45],"pendukung":[25],"utama":[26,121,166,178],"bagi":[27,90],"pelayanan":[28],"jasa":[29],"umum.":[31],"Respon":[32],"terhadap":[35,103],"peningkatan":[36],"idealnya":[38],"diiringi":[39],"perbaikan":[41,196],"fasilitas":[42],"dan":[43,82,100,208],"sarana":[44],"pendukung.":[46],"Akan":[47],"dikumpulkan":[48],"data":[49],"kuesioner":[51],"tentang":[52],"kepuasan":[53,99],"pelaku":[54],"yang":[56,69,117,127,140,155,162,175],"terdiri":[57],"87":[59],"penumpang":[60,102,209],"Bus":[61,203,215],"Suroboyo.":[62],"Namun":[63],"sebelumnya":[64],"dilakukan":[65,95,182],"identifikasi":[66],"atribut":[67,154,161],"penilaian":[68],"dikelompokkan":[70],"ke":[71],"dalam":[72,157,212],"5":[73],"dimensi":[74],"kualitas":[75,144],"jasa,":[76],"yaitu":[77,107],"tangible,":[78],"reliability,":[79],"responsive,":[80],"assurance,":[81],"empathy.":[83],"Variabel-variabel":[84],"tersebut":[85,199],"selanjutnya":[86],"akan":[87,181],"dijadikan":[88],"pertanyaan-pertanyaan":[89],"penumpang.":[91],"Pada":[92],"tahap":[93],"akhir":[94],"pemetaan":[96],"nilai":[97],"antara":[98],"kepentingan":[101],"kinerja":[104,201],"Suroboyo":[105,202,214],"Bus,":[106],"menggunakan":[109,213],"analisis":[110,126,183,187],"kuadran":[111,151,158],"sehingga":[112],"dapat":[113,148],"diketahui":[114,171],"variabel":[115,138],"mana":[116,139],"hendaknya":[118],"diberikan":[119,164],"prioritas":[120,165,177],"untuk":[122,167,179,197,216],"dilaukan":[123],"perbaikan.":[124,168],"Dari":[125],"sejauh":[128],"telah":[130],"dilakukan,":[131],"didapatkan":[132,190],"berupa":[133],"hasil":[134],"penelitian":[135],"diantaranya":[136],"adalah":[137,160],"secara":[141],"signifikan":[142],"mempengaruhi":[143],"kinerjanya.":[145],"Hal":[146],"dilihat":[149],"pada":[150,186],"I":[152,159],"dimana":[153,185],"termasuk":[156,176],"harus":[163],"Selanjutnya":[169],"setelah":[170],"faktor":[172],"apa":[173],"saja":[174],"perbaikan,":[180],"improvement":[184,188],"solusi":[191],"atau":[192],"cara":[193],"bagaimana":[194],"melakukan":[195],"faktor-faktor":[198],"agar":[200],"menjadi":[205],"semakin":[206,210],"baik":[207],"nyaman":[211],"moda":[217],"trasnportasi":[218],"sehari-hari.":[219]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2020-02-07T00:00:00"}