{"id":"https://openalex.org/W3003269127","doi":"https://doi.org/10.12681/cicms.2732","title":"Towards implementing an AI chatbot platform for museums","display_name":"Towards implementing an AI chatbot platform for museums","publication_year":2020,"publication_date":"2020-01-23","ids":{"openalex":"https://openalex.org/W3003269127","doi":"https://doi.org/10.12681/cicms.2732","mag":"3003269127"},"language":"en","primary_location":{"id":"doi:10.12681/cicms.2732","doi":"https://doi.org/10.12681/cicms.2732","is_oa":true,"landing_page_url":"https://doi.org/10.12681/cicms.2732","pdf_url":"https://eproceedings.epublishing.ekt.gr/index.php/cicms/article/download/2732/2669","source":{"id":"https://openalex.org/S4210239982","display_name":"International Conference on Cultural Informatics Communication & Media Studies","issn_l":"2654-1866","issn":["2654-1866"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310318077","host_organization_name":"National Documentation Centre","host_organization_lineage":["https://openalex.org/P4310318077"],"host_organization_lineage_names":["National Documentation Centre"],"type":"conference"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Conference on Cultural Informatics, Communication & Media Studies","raw_type":"journal-article"},"volume":null,"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://eproceedings.epublishing.ekt.gr/index.php/cicms/article/download/2732/2669","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5063941893","display_name":"Savvas Varitimiadis","orcid":"https://orcid.org/0000-0001-8423-7029","observed_orcids":["https://orcid.org/0000-0001-8423-7029"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Savvas Varitimiadis","raw_affiliation_strings":["Aegean Solutions SA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Aegean Solutions SA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5026253993","display_name":"Konstantinos Kotis","orcid":"https://orcid.org/0000-0001-7838-9691","observed_orcids":["https://orcid.org/0000-0001-7838-9691"]},"institutions":[{"id":"https://openalex.org/I98805295","display_name":"University of the Aegean","ror":"https://ror.org/03zsp3p94","country_code":"GR","type":"education","lineage":["https://openalex.org/I98805295"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Konstantinos Kotis","raw_affiliation_strings":["Dept. of Cultural Technology and Communication Intelligent Systems Lab, University of the Aegean"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Dept. of Cultural Technology and Communication Intelligent Systems Lab, University of the Aegean","institution_ids":["https://openalex.org/I98805295"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075292650","display_name":"Andreas Skamagis","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Andreas Skamagis","raw_affiliation_strings":["Aegean Solutions SA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Aegean Solutions SA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067928919","display_name":"Alexandros Tzortzakakis","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Alexandros Tzortzakakis","raw_affiliation_strings":["Aegean Solutions SA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Aegean Solutions SA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084644811","display_name":"George E. Tsekouras","orcid":"https://orcid.org/0000-0001-7006-1536","observed_orcids":["https://orcid.org/0000-0001-7006-1536"]},"institutions":[{"id":"https://openalex.org/I98805295","display_name":"University of the Aegean","ror":"https://ror.org/03zsp3p94","country_code":"GR","type":"education","lineage":["https://openalex.org/I98805295"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"George Tsekouras","raw_affiliation_strings":["Dept. of Cultural Technology and Communication Intelligent Systems Lab, University of the Aegean"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Dept. of Cultural Technology and Communication Intelligent Systems Lab, University of the Aegean","institution_ids":["https://openalex.org/I98805295"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5034227751","display_name":"Dimitris Spiliotopoulos","orcid":"https://orcid.org/0000-0003-3646-1362","observed_orcids":["https://orcid.org/0000-0003-3646-1362"]},"institutions":[{"id":"https://openalex.org/I158716096","display_name":"University of Peloponnese","ror":"https://ror.org/04d4d3c02","country_code":"GR","type":"education","lineage":["https://openalex.org/I158716096"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Dimitris Spiliotopoulos","raw_affiliation_strings":["Department of Informatics and Telecommunications,University of the Peloponnese"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Informatics and Telecommunications,University of the Peloponnese","institution_ids":["https://openalex.org/I158716096"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":12.529,"has_fulltext":true,"cited_by_count":36,"citation_normalized_percentile":{"value":0.98429693,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"1","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11462","display_name":"Museums and Cultural Heritage","score":0.7602999806404114,"subfield":{"id":"https://openalex.org/subfields/1209","display_name":"Museology"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11462","display_name":"Museums and Cultural Heritage","score":0.7602999806404114,"subfield":{"id":"https://openalex.org/subfields/1209","display_name":"Museology"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.20810000598430634,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.013700000010430813,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/museum-visitor-interaction","display_name":"museum visitor interaction","score":0.6230000257492065},{"id":"https://openalex.org/keywords/museum-exhibits","display_name":"museum exhibits","score":0.3840000033378601},{"id":"https://openalex.org/keywords/knowledge-base","display_name":"knowledge base","score":0.367000013589859},{"id":"https://openalex.org/keywords/knowledge-graphs","display_name":"knowledge graphs","score":0.7910000085830688},{"id":"https://openalex.org/keywords/dialogflow","display_name":"Dialogflow","score":0.9139999747276306},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"natural language processing","score":0.7459999918937683},{"id":"https://openalex.org/keywords/natural-language-generation","display_name":"natural language generation","score":0.7940000295639038},{"id":"https://openalex.org/keywords/voice-interaction","display_name":"voice interaction","score":0.6700000166893005},{"id":"https://openalex.org/keywords/semantic-web","display_name":"semantic web","score":0.6320000290870667},{"id":"https://openalex.org/keywords/museum-storytelling","display_name":"museum storytelling","score":0.49000000953674316}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9529706239700317},{"id":"https://openalex.org/C2776538412","wikidata":"https://www.wikidata.org/wiki/Q989963","display_name":"Storytelling","level":3,"score":0.6556472182273865},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6455416083335876},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5864881277084351},{"id":"https://openalex.org/C26713055","wikidata":"https://www.wikidata.org/wiki/Q245962","display_name":"Implementation","level":2,"score":0.5677542686462402},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.444266676902771},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.34558501839637756},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.13107183575630188},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199033989","wikidata":"https://www.wikidata.org/wiki/Q1318295","display_name":"Narrative","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.12681/cicms.2732","doi":"https://doi.org/10.12681/cicms.2732","is_oa":true,"landing_page_url":"https://doi.org/10.12681/cicms.2732","pdf_url":"https://eproceedings.epublishing.ekt.gr/index.php/cicms/article/download/2732/2669","source":{"id":"https://openalex.org/S4210239982","display_name":"International Conference on Cultural Informatics Communication & Media Studies","issn_l":"2654-1866","issn":["2654-1866"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310318077","host_organization_name":"National Documentation Centre","host_organization_lineage":["https://openalex.org/P4310318077"],"host_organization_lineage_names":["National Documentation Centre"],"type":"conference"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Conference on Cultural Informatics, Communication & Media Studies","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.12681/cicms.2732","doi":"https://doi.org/10.12681/cicms.2732","is_oa":true,"landing_page_url":"https://doi.org/10.12681/cicms.2732","pdf_url":"https://eproceedings.epublishing.ekt.gr/index.php/cicms/article/download/2732/2669","source":{"id":"https://openalex.org/S4210239982","display_name":"International Conference on Cultural Informatics Communication & Media Studies","issn_l":"2654-1866","issn":["2654-1866"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310318077","host_organization_name":"National Documentation Centre","host_organization_lineage":["https://openalex.org/P4310318077"],"host_organization_lineage_names":["National Documentation Centre"],"type":"conference"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Conference on Cultural Informatics, Communication & Media Studies","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/4","display_name":"Quality education","score":0.7400000095367432}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3003269127.pdf","grobid_xml":"https://content.openalex.org/works/W3003269127.grobid-xml"},"referenced_works_count":17,"referenced_works":["https://openalex.org/W222594255","https://openalex.org/W1561304027","https://openalex.org/W2042773803","https://openalex.org/W2205441555","https://openalex.org/W2220303852","https://openalex.org/W2281963941","https://openalex.org/W2533706648","https://openalex.org/W2606636926","https://openalex.org/W2615380071","https://openalex.org/W2635153012","https://openalex.org/W2755801862","https://openalex.org/W2795389852","https://openalex.org/W2883376713","https://openalex.org/W2886483404","https://openalex.org/W2889390109","https://openalex.org/W2933602294","https://openalex.org/W2942385935"],"related_works":["https://openalex.org/W3041289316","https://openalex.org/W3095211369","https://openalex.org/W2533706648","https://openalex.org/W2954080804","https://openalex.org/W3211270357","https://openalex.org/W3203725514","https://openalex.org/W2944231680","https://openalex.org/W4210912345","https://openalex.org/W7203754662","https://openalex.org/W2964558802"],"abstract_inverted_index":{"Recently,":[0],"understanding":[1],"their":[2,122],"unique":[3],"role":[4],"in":[5,76,208],"storytelling":[6],"and":[7,46,80,118,146,188,204],"aiming":[8],"to":[9,30,36,59,68,109,114,155,168,178],"attract":[10],"more":[11,195,200],"visitors,":[12,37],"several":[13],"museums":[14,111],"have":[15],"integrated":[16],"modern":[17],"ICT":[18],"technologies.":[19],"The":[20,105,194,212],"problem":[21],"with":[22,170,224],"these":[23],"technologies":[24,139],"however":[25],"is":[26],"that":[27,131,160],"gradually":[28],"tend":[29],"be":[31,43,60,153,162,176],"of":[32,39,73,134,140,218],"no":[33],"real":[34],"interest":[35],"lack":[38],"significant":[40],"interaction,":[41],"cannot":[42],"continuously":[44],"updated,":[45],"eventually":[47],"distract":[48],"visitors":[49,55,151,197],"from":[50],"experiencing":[51],"the":[52,71,74,112,135,147,165,196,199,219,229],"exhibits.":[53],"Museum":[54,150],"do":[56],"not":[57],"need":[58,67],"impressed":[61],"by":[62],"a":[63,77,91,99,157,171,215,237],"technological":[64,94],"application":[65,159],"but":[66],"learn":[69,203],"about":[70],"stories":[72],"exhibits":[75],"creative,":[78],"human-centered":[79],"interactive":[81,93,117],"manner.":[82],"This":[83],"paper":[84,213],"presents":[85,214],"an":[86,128],"ongoing":[87],"work":[88],"towards":[89],"implementing":[90],"new":[92,206],"trend":[95],"for":[96,121],"museums,":[97],"i.e.,":[98],"museum":[100],"chatbot":[101,130,158],"platform,":[102,167,222],"namely":[103],"MuBot.":[104],"MuBot":[106,166,201,221],"platform":[107],"aims":[108],"provide":[110],"opportunity":[113],"create":[115],"simple,":[116],"human-friendly":[119],"apps":[120,125],"visitors.":[123],"Such":[124],"will":[126,152,161,175,202],"integrate":[127],"intelligent":[129],"uses":[132],"some":[133],"most":[136],"advanced":[137],"AI":[138],"Machine":[141],"Learning,":[142],"Natural":[143],"Language":[144],"Processing/Generation,":[145],"Semantic":[148],"Web.":[149],"able":[154,177],"use":[156],"created":[163],"through":[164,181],"chat":[169],"\u2018smart\u2019":[172],"exhibit.":[173],"They":[174],"ask":[179],"questions":[180],"text":[182],"or":[183,191],"voice":[184],"(in":[185],"natural":[186],"language)":[187],"receive":[189],"audible":[190],"written":[192],"answers.":[193],"ask,":[198],"store":[205],"knowledge":[207,210],"its":[209],"base.":[211],"preliminary":[216],"design":[217],"proposed":[220],"experimenting":[223],"first":[225],"prototype":[226],"implementations":[227],"using":[228,236],"well-known":[230],"Dialogflow":[231],"framework,":[232],"as":[233,235],"well":[234],"Knowledge":[238],"Graph-based":[239],"approach.":[240]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":14},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2020-02-07T00:00:00"}