{"id":"https://openalex.org/W3001120959","doi":"https://doi.org/10.1016/j.telpol.2019.101901","title":"Churn and loyalty behavior of Turkish digital natives: Empirical insights and managerial implications","display_name":"Churn and loyalty behavior of Turkish digital natives: Empirical insights and managerial implications","publication_year":2020,"publication_date":"2020-01-23","ids":{"openalex":"https://openalex.org/W3001120959","doi":"https://doi.org/10.1016/j.telpol.2019.101901","mag":"3001120959"},"language":"en","primary_location":{"id":"doi:10.1016/j.telpol.2019.101901","doi":"https://doi.org/10.1016/j.telpol.2019.101901","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.telpol.2019.101901","pdf_url":null,"source":{"id":"https://openalex.org/S120991925","display_name":"Telecommunications Policy","issn_l":"0308-5961","issn":["0308-5961","1879-3258"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","dongbi-c","fnege-4","jufo-2","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Telecommunications Policy","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5087928091","display_name":"Mehmet Mithat Uner","orcid":"https://orcid.org/0000-0002-1802-2553","observed_orcids":["https://orcid.org/0000-0002-1802-2553"]},"institutions":[{"id":"https://openalex.org/I45542416","display_name":"Atilim University","ror":"https://ror.org/04pd3v454","country_code":"TR","type":"education","lineage":["https://openalex.org/I45542416"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"M.Mithat Uner","raw_affiliation_strings":["Atilim University, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Atilim University, Turkey","institution_ids":["https://openalex.org/I45542416"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021230298","display_name":"Faruk G\u00dcVEN","orcid":"https://orcid.org/0000-0002-2440-585X","observed_orcids":["https://orcid.org/0000-0002-2440-585X"]},"institutions":[{"id":"https://openalex.org/I95293974","display_name":"Abdullah G\u00fcl University","ror":"https://ror.org/00zdyy359","country_code":"TR","type":"education","lineage":["https://openalex.org/I95293974"]}],"countries":["TR"],"is_corresponding":true,"raw_author_name":"Faruk Guven","raw_affiliation_strings":["Abdullah Gul University, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Abdullah Gul University, Turkey","institution_ids":["https://openalex.org/I95293974"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044548638","display_name":"Salih Tamer Cavusgil","orcid":"https://orcid.org/0000-0003-1947-492X","observed_orcids":["https://orcid.org/0000-0003-1947-492X"]},"institutions":[{"id":"https://openalex.org/I181565077","display_name":"Georgia State University","ror":"https://ror.org/03qt6ba18","country_code":"US","type":"education","lineage":["https://openalex.org/I181565077"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"S.Tamer Cavusgil","raw_affiliation_strings":["Georgia State University, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Georgia State University, USA","institution_ids":["https://openalex.org/I181565077"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5021230298"],"corresponding_institution_ids":["https://openalex.org/I95293974"],"apc_list":{"value":2520,"currency":"USD","value_usd":2520},"apc_paid":null,"fwci":3.5116,"has_fulltext":false,"cited_by_count":26,"citation_normalized_percentile":{"value":0.91997603,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"44","issue":"4","first_page":"101901","last_page":"101901"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6904000043869019,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6904000043869019,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.29440000653266907,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.002199999988079071,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/digital-natives","display_name":"digital natives","score":0.8040000200271606},{"id":"https://openalex.org/keywords/customer-churn","display_name":"customer churn","score":0.8730000257492065},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9929999709129333},{"id":"https://openalex.org/keywords/mobile-network-operators","display_name":"mobile operators","score":0.9290000200271606},{"id":"https://openalex.org/keywords/mobile-communication-services","display_name":"mobile communication services","score":0.5070000290870667},{"id":"https://openalex.org/keywords/turkish-consumers","display_name":"Turkish consumers","score":0.5360000133514404},{"id":"https://openalex.org/keywords/college-students","display_name":"university students","score":0.8889999985694885},{"id":"https://openalex.org/keywords/call-quality","display_name":"call quality","score":0.8519999980926514},{"id":"https://openalex.org/keywords/billing","display_name":"billing","score":0.6230000257492065},{"id":"https://openalex.org/keywords/brand-image","display_name":"brand image","score":1.0},{"id":"https://openalex.org/keywords/loyalty-programs","display_name":"loyalty programs","score":0.6890000104904175},{"id":"https://openalex.org/keywords/telecommunications-regulation","display_name":"telecommunications regulation","score":0.5659999847412109},{"id":"https://openalex.org/keywords/young-consumers","display_name":"young consumers","score":0.39899998903274536}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.6028098464012146},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5791045427322388},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5332645177841187},{"id":"https://openalex.org/C2781121862","wikidata":"https://www.wikidata.org/wiki/Q256","display_name":"Turkish","level":2,"score":0.5299357771873474},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5224884152412415},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.5108460783958435},{"id":"https://openalex.org/C121087249","wikidata":"https://www.wikidata.org/wiki/Q546395","display_name":"Emerging markets","level":2,"score":0.45938757061958313},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4510839879512787},{"id":"https://openalex.org/C192314503","wikidata":"https://www.wikidata.org/wiki/Q780705","display_name":"Digital native","level":2,"score":0.414916455745697},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.41032910346984863},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.29152345657348633},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.2741797864437103},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.23428961634635925},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.12393426895141602},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.09410431981086731},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1016/j.telpol.2019.101901","doi":"https://doi.org/10.1016/j.telpol.2019.101901","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.telpol.2019.101901","pdf_url":null,"source":{"id":"https://openalex.org/S120991925","display_name":"Telecommunications Policy","issn_l":"0308-5961","issn":["0308-5961","1879-3258"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","dongbi-c","fnege-4","jufo-2","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Telecommunications Policy","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:eee:telpol:v:44:y:2020:i:4:s0308596119304471","doi":null,"is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S0308596119304471","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:urm_publish:9916390311201831","doi":null,"is_oa":false,"landing_page_url":"https://hdl.handle.net/11541.2/141641","pdf_url":null,"source":{"id":"https://openalex.org/S4306402528","display_name":"UniSA Research Outputs Repository (University of South Australia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I170239107","host_organization_name":"University of South Australia","host_organization_lineage":["https://openalex.org/I170239107"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":58,"referenced_works":["https://openalex.org/W1809515230","https://openalex.org/W1850553878","https://openalex.org/W1966912369","https://openalex.org/W1978817606","https://openalex.org/W1979907230","https://openalex.org/W1981715216","https://openalex.org/W1989389313","https://openalex.org/W1991510564","https://openalex.org/W1994925931","https://openalex.org/W1995026436","https://openalex.org/W1996656905","https://openalex.org/W1997500416","https://openalex.org/W1997919326","https://openalex.org/W2025481924","https://openalex.org/W2026334657","https://openalex.org/W2029876747","https://openalex.org/W2047562908","https://openalex.org/W2048434523","https://openalex.org/W2048755952","https://openalex.org/W2053768216","https://openalex.org/W2054640944","https://openalex.org/W2059810999","https://openalex.org/W2059902999","https://openalex.org/W2063001092","https://openalex.org/W2064380100","https://openalex.org/W2071165114","https://openalex.org/W2075209934","https://openalex.org/W2087340651","https://openalex.org/W2095549522","https://openalex.org/W2097210817","https://openalex.org/W2099043863","https://openalex.org/W2100082242","https://openalex.org/W2106772961","https://openalex.org/W2109390866","https://openalex.org/W2115278118","https://openalex.org/W2115383008","https://openalex.org/W2127167691","https://openalex.org/W2129813073","https://openalex.org/W2136806966","https://openalex.org/W2142193462","https://openalex.org/W2156641321","https://openalex.org/W2161634631","https://openalex.org/W2198596863","https://openalex.org/W2234232270","https://openalex.org/W2284277429","https://openalex.org/W2288587442","https://openalex.org/W2460616166","https://openalex.org/W2474247848","https://openalex.org/W2508650455","https://openalex.org/W2569374201","https://openalex.org/W2752949198","https://openalex.org/W2800870738","https://openalex.org/W2905444147","https://openalex.org/W2962867997","https://openalex.org/W3106906678","https://openalex.org/W3121980379","https://openalex.org/W3123383020","https://openalex.org/W3147994929"],"related_works":["https://openalex.org/W2909548296","https://openalex.org/W4200295342","https://openalex.org/W2142193462","https://openalex.org/W4406503693","https://openalex.org/W91041091","https://openalex.org/W2989590585","https://openalex.org/W3024419651","https://openalex.org/W7112412798","https://openalex.org/W2561966265","https://openalex.org/W4312890888"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":9},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2020-01-30T00:00:00"}