{"id":"https://openalex.org/W3000832017","doi":"https://doi.org/10.1109/emr.2020.2968429","title":"The Role of Supply Chain Management in Healthcare Service Quality","display_name":"The Role of Supply Chain Management in Healthcare Service Quality","publication_year":2020,"publication_date":"2020-01-21","ids":{"openalex":"https://openalex.org/W3000832017","doi":"https://doi.org/10.1109/emr.2020.2968429","mag":"3000832017"},"language":"en","primary_location":{"id":"doi:10.1109/emr.2020.2968429","doi":"https://doi.org/10.1109/emr.2020.2968429","is_oa":false,"landing_page_url":"https://doi.org/10.1109/emr.2020.2968429","pdf_url":null,"source":{"id":"https://openalex.org/S60973665","display_name":"IEEE Engineering Management Review","issn_l":"0360-8581","issn":["0360-8581","1937-4178"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Engineering Management Review","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5064619714","display_name":"Gutama Kusse Getele","orcid":"https://orcid.org/0000-0002-7361-579X","observed_orcids":["https://orcid.org/0000-0002-7361-579X","https://orcid.org/0000-0002-0801-2124","https://orcid.org/0000-0002-9886-7571"]},"institutions":[{"id":"https://openalex.org/I92403157","display_name":"University of Science and Technology Beijing","ror":"https://ror.org/02egmk993","country_code":"CN","type":"education","lineage":["https://openalex.org/I92403157"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Gutama Kusse Getele","raw_affiliation_strings":["Donlinks School of Economics and Management, University of Science and Technology Beijing, Beijing, China"],"raw_orcid":"https://orcid.org/0000-0002-9886-7571","affiliations":[{"raw_affiliation_string":"Donlinks School of Economics and Management, University of Science and Technology Beijing, Beijing, China","institution_ids":["https://openalex.org/I92403157"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053323100","display_name":"Tieke Li","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I92403157","display_name":"University of Science and Technology Beijing","ror":"https://ror.org/02egmk993","country_code":"CN","type":"education","lineage":["https://openalex.org/I92403157"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Tieke Li","raw_affiliation_strings":["Professor, Donlinks School of Economics and Management, University of Science and Technology Beijing, Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Professor, Donlinks School of Economics and Management, University of Science and Technology Beijing, Beijing, China","institution_ids":["https://openalex.org/I92403157"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101974443","display_name":"Jean Tsitaire Arrive","orcid":"https://orcid.org/0000-0002-6841-8345","observed_orcids":["https://orcid.org/0000-0002-6841-8345"]},"institutions":[{"id":"https://openalex.org/I92403157","display_name":"University of Science and Technology Beijing","ror":"https://ror.org/02egmk993","country_code":"CN","type":"education","lineage":["https://openalex.org/I92403157"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jean Tsitaire Arrive","raw_affiliation_strings":["Donlinks School of Economics and Management, University of Science and Technology Beijing, Beijing, China"],"raw_orcid":"https://orcid.org/0000-0002-6841-8345","affiliations":[{"raw_affiliation_string":"Donlinks School of Economics and Management, University of Science and Technology Beijing, Beijing, China","institution_ids":["https://openalex.org/I92403157"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I92403157"],"apc_list":{"value":2645,"currency":"USD","value_usd":2645},"apc_paid":null,"fwci":2.5558,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.8953251,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"48","issue":"1","first_page":"145","last_page":"155"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.8374000191688538,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.8374000191688538,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.1185000017285347,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10539","display_name":"Sustainable Supply Chain Management","score":0.010200000368058681,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/healthcare-supply-chain-management","display_name":"healthcare supply chain management","score":0.9789999723434448},{"id":"https://openalex.org/keywords/healthcare-service-quality","display_name":"healthcare service quality","score":0.9980000257492065},{"id":"https://openalex.org/keywords/private-health-care-sector","display_name":"private healthcare sector","score":0.8619999885559082},{"id":"https://openalex.org/keywords/sub-saharan-africa","display_name":"sub-Saharan Africa","score":0.6959999799728394},{"id":"https://openalex.org/keywords/ethiopia","display_name":"Ethiopia","score":0.9580000042915344},{"id":"https://openalex.org/keywords/supplier-quality","display_name":"supplier quality","score":0.6420000195503235},{"id":"https://openalex.org/keywords/after-sales-service","display_name":"after-sales service","score":0.9539999961853027}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7920984029769897},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.7119247913360596},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.7068032622337341},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.6693447828292847},{"id":"https://openalex.org/C201650216","wikidata":"https://www.wikidata.org/wiki/Q829492","display_name":"Procurement","level":2,"score":0.6547265648841858},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.542073667049408},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.534677267074585},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4916697144508362},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4482017159461975},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.44234195351600647},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3839040696620941},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3323482871055603},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.10516592860221863},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.09232795238494873},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.08191543817520142},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/emr.2020.2968429","doi":"https://doi.org/10.1109/emr.2020.2968429","is_oa":false,"landing_page_url":"https://doi.org/10.1109/emr.2020.2968429","pdf_url":null,"source":{"id":"https://openalex.org/S60973665","display_name":"IEEE Engineering Management Review","issn_l":"0360-8581","issn":["0360-8581","1937-4178"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Engineering Management Review","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/3","score":0.46810001134872437,"display_name":"Good health and well-being"}],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/17","score":0.5099999904632568,"display_name":"Partnerships for the goals"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":34,"referenced_works":["https://openalex.org/W1581906843","https://openalex.org/W1965571390","https://openalex.org/W1969513990","https://openalex.org/W1979142444","https://openalex.org/W1986332944","https://openalex.org/W1987189575","https://openalex.org/W1990981970","https://openalex.org/W1992435591","https://openalex.org/W2017054022","https://openalex.org/W2019551584","https://openalex.org/W2027403164","https://openalex.org/W2035073525","https://openalex.org/W2063262360","https://openalex.org/W2069144487","https://openalex.org/W2071713527","https://openalex.org/W2087585465","https://openalex.org/W2092373372","https://openalex.org/W2106100381","https://openalex.org/W2106387278","https://openalex.org/W2112086455","https://openalex.org/W2116725038","https://openalex.org/W2149614825","https://openalex.org/W2182357027","https://openalex.org/W2547318143","https://openalex.org/W2557960749","https://openalex.org/W2567527007","https://openalex.org/W2772136943","https://openalex.org/W2777140807","https://openalex.org/W2790551778","https://openalex.org/W2792221807","https://openalex.org/W2897926874","https://openalex.org/W2968891010","https://openalex.org/W3014409348","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W4387230882","https://openalex.org/W2112086455","https://openalex.org/W6907113157","https://openalex.org/W3214487531","https://openalex.org/W2785478526","https://openalex.org/W7171105131","https://openalex.org/W2981459737","https://openalex.org/W2769340668","https://openalex.org/W2930468740","https://openalex.org/W2792179744"],"abstract_inverted_index":{"Healthcare":[0],"organizations":[1,155],"in":[2,33,37,41,97,101,128],"sub-Saharan":[3],"Africa":[4],"are":[5],"facing":[6],"many":[7],"supply":[8,30,130,138,151],"chain":[9,31,131,139,152],"management":[10,20,32],"challenges":[11],"that":[12,76],"can":[13],"be":[14],"addressed":[15],"through":[16],"effective":[17],"operational":[18],"and":[19,54,65,94,124,154,170,178],"decisions.":[21],"The":[22,43,70,110],"objective":[23],"of":[24,67,72,79,83,90,108,112,120,137],"this":[25,113,146],"article":[26,114,147],"is":[27,103,115],"to":[28,48,61,133,156,173],"investigate":[29],"healthcare":[34,59,68,91,140,150,175],"service":[35],"quality":[36,64,107,136],"developing":[38],"countries,":[39],"particularly":[40],"Ethiopia.":[42],"primary":[44],"method":[45],"was":[46],"used":[47],"collect":[49],"data":[50],"from":[51,57],"384":[52],"managers":[53,153],"procurement":[55],"officers":[56],"private":[58,98],"sectors":[60,100],"identify":[62],"the":[63,77,80,88,106,118,129,135,168],"dimensions":[66],"services.":[69,141],"results":[71],"our":[73],"study":[74],"show":[75],"combination":[78],"timely":[81],"delivery":[82],"health":[84,99],"care":[85],"products,":[86],"specification,":[87],"standard":[89],"product":[92],"suppliers,":[93],"after-sales":[95],"services":[96],"Ethiopia":[102],"associated":[104],"with":[105],"healthcare.":[109],"scope":[111],"focused":[116],"on":[117],"hiring":[119],"proper":[121],"human":[122],"resources":[123],"highly":[125],"skilled":[126],"professionals":[127],"departments":[132],"improve":[134],"As":[142],"a":[143],"practical":[144],"contribution,":[145],"may":[148],"help":[149],"do":[157],"their":[158,179],"jobs":[159],"better":[160],"or":[161],"build":[162],"some":[163],"competitive":[164],"advantage":[165],"by":[166],"addressing":[167],"issues":[169],"difficulties":[171],"related":[172],"individual":[174],"managers,":[176],"organizations,":[177],"partners.":[180]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2026-10-13T10:08:12.033832","created_date":"2020-01-30T00:00:00"}
