{"id":"https://openalex.org/W2999716800","doi":"https://doi.org/10.1108/jm2-09-2018-0149","title":"Adaptation of the balanced scorecard model to measure performance of the departments at Dr Zainoel Abidin Regional General Hospital, Banda Aceh","display_name":"Adaptation of the balanced scorecard model to measure performance of the departments at Dr Zainoel Abidin Regional General Hospital, Banda Aceh","publication_year":2020,"publication_date":"2020-01-11","ids":{"openalex":"https://openalex.org/W2999716800","doi":"https://doi.org/10.1108/jm2-09-2018-0149","mag":"2999716800"},"language":"en","primary_location":{"id":"doi:10.1108/jm2-09-2018-0149","doi":"https://doi.org/10.1108/jm2-09-2018-0149","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jm2-09-2018-0149","pdf_url":null,"source":{"id":"https://openalex.org/S15925821","display_name":"Journal of Modelling in Management","issn_l":"1746-5664","issn":["1746-5664","1746-5672"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Modelling in Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5078628491","display_name":"Ashiva Martunis","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I254887060","display_name":"Universitas Sumatera Utara","ror":"https://ror.org/01kknrc90","country_code":"ID","type":"education","lineage":["https://openalex.org/I254887060"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ashiva Martunis","raw_affiliation_strings":["Faculty of Public Health, University of North Sumatra, Medan, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Public Health, University of North Sumatra, Medan, Indonesia","institution_ids":["https://openalex.org/I254887060"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038157324","display_name":"Ritha Fatimah Dalimunthe","orcid":"https://orcid.org/0000-0001-6040-5657","observed_orcids":["https://orcid.org/0000-0001-6040-5657","https://orcid.org/0000-0002-6664-6205","https://orcid.org/0000-0002-6154-7355"]},"institutions":[{"id":"https://openalex.org/I254887060","display_name":"Universitas Sumatera Utara","ror":"https://ror.org/01kknrc90","country_code":"ID","type":"education","lineage":["https://openalex.org/I254887060"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ritha Dalimunthe","raw_affiliation_strings":["Faculty of Public Health, University of North Sumatra, Medan, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Public Health, University of North Sumatra, Medan, Indonesia","institution_ids":["https://openalex.org/I254887060"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088642345","display_name":"Khaira Amalia","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I254887060","display_name":"Universitas Sumatera Utara","ror":"https://ror.org/01kknrc90","country_code":"ID","type":"education","lineage":["https://openalex.org/I254887060"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Khaira Amalia","raw_affiliation_strings":["Faculty of Public Health, University of North Sumatra, Medan, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Public Health, University of North Sumatra, Medan, Indonesia","institution_ids":["https://openalex.org/I254887060"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090277970","display_name":"Juanita Juanita","orcid":"https://orcid.org/0000-0002-3597-9349","observed_orcids":["https://orcid.org/0000-0002-3597-9349"]},"institutions":[{"id":"https://openalex.org/I254887060","display_name":"Universitas Sumatera Utara","ror":"https://ror.org/01kknrc90","country_code":"ID","type":"education","lineage":["https://openalex.org/I254887060"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Juanita Juanita","raw_affiliation_strings":["Faculty of Public Health, University of North Sumatra, Medan, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Public Health, University of North Sumatra, Medan, Indonesia","institution_ids":["https://openalex.org/I254887060"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087473098","display_name":"Hendra Syahputra","orcid":"https://orcid.org/0000-0003-1522-9687","observed_orcids":["https://orcid.org/0000-0003-1522-9687"]},"institutions":[{"id":"https://openalex.org/I4210101654","display_name":"Universitas Islam Negeri Ar-Raniry","ror":"https://ror.org/01aa12z17","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210101654"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Hendra Syahputra","raw_affiliation_strings":["Department of Knowledge Management, Islamic University of Ar-Raniry, Banda Aceh, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Knowledge Management, Islamic University of Ar-Raniry, Banda Aceh, Indonesia","institution_ids":["https://openalex.org/I4210101654"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050673427","display_name":"Muhammad Adam","orcid":"https://orcid.org/0000-0002-0248-6820","observed_orcids":["https://orcid.org/0000-0002-0248-6820"]},"institutions":[{"id":"https://openalex.org/I187494767","display_name":"Universitas Syiah Kuala","ror":"https://ror.org/05v4dza81","country_code":"ID","type":"education","lineage":["https://openalex.org/I187494767"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Muhammad Adam","raw_affiliation_strings":["Department of Management, Faculty Economic and Business, Syiah Kuala University, Banda Aceh, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Faculty Economic and Business, Syiah Kuala University, Banda Aceh, Indonesia","institution_ids":["https://openalex.org/I187494767"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5075417638","display_name":"Masyudi Masyudi","orcid":"https://orcid.org/0000-0002-6322-8745","observed_orcids":["https://orcid.org/0000-0002-6322-8745"]},"institutions":[{"id":"https://openalex.org/I92961808","display_name":"Riau University","ror":"https://ror.org/00nk7p507","country_code":"ID","type":"education","lineage":["https://openalex.org/I92961808"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Masyudi Masyudi","raw_affiliation_strings":["Faculty of Public Health, Riau University, Pekanbaru, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Public Health, Riau University, Pekanbaru, Indonesia","institution_ids":["https://openalex.org/I92961808"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.1708,"has_fulltext":false,"cited_by_count":23,"citation_normalized_percentile":{"value":0.95922792,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"15","issue":"2","first_page":"365","last_page":"379"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"balanced scorecard","score":0.996999979019165},{"id":"https://openalex.org/keywords/performance-measurement","display_name":"performance measurement","score":0.6830000281333923},{"id":"https://openalex.org/keywords/transformational-leadership","display_name":"transformational leadership","score":0.7649999856948853},{"id":"https://openalex.org/keywords/organizational-commitment","display_name":"organizational commitment","score":0.9990000128746033},{"id":"https://openalex.org/keywords/financial-management","display_name":"financial management","score":0.7979999780654907},{"id":"https://openalex.org/keywords/human-resource-management","display_name":"human resource management","score":0.5559999942779541},{"id":"https://openalex.org/keywords/healthcare-management","display_name":"health management","score":0.3440000116825104}],"concepts":[{"id":"https://openalex.org/C199004533","wikidata":"https://www.wikidata.org/wiki/Q210127","display_name":"Balanced scorecard","level":2,"score":0.9691638946533203},{"id":"https://openalex.org/C2777873905","wikidata":"https://www.wikidata.org/wiki/Q1430184","display_name":"Performance appraisal","level":2,"score":0.5776612758636475},{"id":"https://openalex.org/C139807058","wikidata":"https://www.wikidata.org/wiki/Q352374","display_name":"Adaptation (eye)","level":2,"score":0.5318248867988586},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5305172801017761},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5036982893943787},{"id":"https://openalex.org/C38775462","wikidata":"https://www.wikidata.org/wiki/Q1569376","display_name":"Transformational leadership","level":2,"score":0.46812382340431213},{"id":"https://openalex.org/C12532035","wikidata":"https://www.wikidata.org/wiki/Q1399956","display_name":"Performance management","level":2,"score":0.452072411775589},{"id":"https://openalex.org/C107645774","wikidata":"https://www.wikidata.org/wiki/Q5467169","display_name":"Human resources","level":2,"score":0.44595271348953247},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4377066195011139},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.43015530705451965},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.39326897263526917},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.38551947474479675},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3514741063117981},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.30322039127349854},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.27465224266052246},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.21560436487197876},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.1997247040271759},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1754710078239441},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.16747698187828064},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12498337030410767},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/jm2-09-2018-0149","doi":"https://doi.org/10.1108/jm2-09-2018-0149","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jm2-09-2018-0149","pdf_url":null,"source":{"id":"https://openalex.org/S15925821","display_name":"Journal of Modelling in Management","issn_l":"1746-5664","issn":["1746-5664","1746-5672"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Modelling in Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":35,"referenced_works":["https://openalex.org/W46214699","https://openalex.org/W139281395","https://openalex.org/W229898190","https://openalex.org/W1498737661","https://openalex.org/W1523307103","https://openalex.org/W1525803608","https://openalex.org/W1541324020","https://openalex.org/W1544794741","https://openalex.org/W1551431319","https://openalex.org/W1603959612","https://openalex.org/W1979187569","https://openalex.org/W2017418156","https://openalex.org/W2023112088","https://openalex.org/W2043779313","https://openalex.org/W2044918608","https://openalex.org/W2047056381","https://openalex.org/W2054267963","https://openalex.org/W2059714758","https://openalex.org/W2066141338","https://openalex.org/W2089886747","https://openalex.org/W2093187748","https://openalex.org/W2094164903","https://openalex.org/W2132936019","https://openalex.org/W2140682400","https://openalex.org/W2141066448","https://openalex.org/W2163859812","https://openalex.org/W2166114037","https://openalex.org/W2214586278","https://openalex.org/W2397985686","https://openalex.org/W2471627882","https://openalex.org/W2527113974","https://openalex.org/W2542579321","https://openalex.org/W2620161399","https://openalex.org/W2901527453","https://openalex.org/W2903842870"],"related_works":["https://openalex.org/W3190381683","https://openalex.org/W1520283953","https://openalex.org/W7216173031","https://openalex.org/W7216015262","https://openalex.org/W7033164848","https://openalex.org/W4402072546","https://openalex.org/W2979259507","https://openalex.org/W4312217036","https://openalex.org/W4392792844","https://openalex.org/W4409345254"],"abstract_inverted_index":{"Purpose":[0],"This":[1,37],"paper":[2],"aims":[3],"to":[4],"determine":[5],"the":[6,9,25,49,53,59,88,93,99],"performance":[7,50,82],"of":[8,29,48,83,98],"departments":[10,85],"at":[11],"Dr":[12,71],"Zainoel":[13,72],"Abidin":[14,73],"Regional":[15,74],"General":[16,75],"Hospital,":[17],"Banda":[18],"Aceh,":[19],"Indonesia,":[20],"in":[21,103],"2016,":[22],"based":[23],"on":[24],"targets":[26],"and":[27,41,64,66,81,114,117,123],"realization":[28],"their":[30],"work":[31],"programs":[32],"using":[33,52],"balanced":[34,54],"scorecard.":[35],"Design/methodology/approach":[36],"study":[38,101],"adopted":[39],"qualitative":[40],"quantitative":[42],"approaches.":[43],"Findings":[44],"The":[45,96],"overall":[46],"results":[47],"appraisal":[51],"scorecard":[55],"approach":[56],"seen":[57],"from":[58],"financial,":[60],"internal":[61],"business,":[62],"customer":[63],"training":[65],"learning":[67],"perspectives":[68],"are":[69],"good.":[70],"Hospital":[76],"has":[77],"provided":[78],"good":[79],"services,":[80],"its":[84,104],"have":[86],"generated":[87],"expected":[89],"outcome,":[90],"realized":[91],"by":[92],"Hospital.":[94],"Originality/value":[95],"novelty":[97],"present":[100],"lies":[102],"research":[105],"model,":[106],"where":[107],"human":[108],"resources":[109],"(transformational":[110],"leadership,":[111],"organizational":[112],"commitment":[113],"resource":[115],"uniqueness)":[116],"financial":[118],"management":[119],"(business":[120],"plans,":[121],"budget":[122],"performance).":[124]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2020-01-23T00:00:00"}
