{"id":"https://openalex.org/W2999367705","doi":"https://doi.org/10.1108/cr-11-2019-0126","title":"TQM for Greek SMEs: an alternative in facing crisis conditions","display_name":"TQM for Greek SMEs: an alternative in facing crisis conditions","publication_year":2019,"publication_date":"2019-12-19","ids":{"openalex":"https://openalex.org/W2999367705","doi":"https://doi.org/10.1108/cr-11-2019-0126","mag":"2999367705"},"language":"en","primary_location":{"id":"doi:10.1108/cr-11-2019-0126","doi":"https://doi.org/10.1108/cr-11-2019-0126","is_oa":false,"landing_page_url":"https://doi.org/10.1108/cr-11-2019-0126","pdf_url":null,"source":{"id":"https://openalex.org/S4210226649","display_name":"Competitiveness Review An International Business Journal incorporating Journal of Global Competitiveness","issn_l":"1059-5422","issn":["1059-5422","2051-3143"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Competitiveness Review: An International Business Journal","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049663611","display_name":"George Sainis","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I230915877","display_name":"The American College of Greece","ror":"https://ror.org/03vkake80","country_code":"GR","type":"nonprofit","lineage":["https://openalex.org/I230915877"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"George Sainis","raw_affiliation_strings":["Department of Accounting and Finance, American College of Greece, Athens, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Accounting and Finance, American College of Greece, Athens, Greece","institution_ids":["https://openalex.org/I230915877"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111648469","display_name":"George K. Haritos","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I205051169","display_name":"Kingston University London","ror":"https://ror.org/05bbqza97","country_code":"GB","type":"education","lineage":["https://openalex.org/I205051169"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"George Haritos","raw_affiliation_strings":["Department of Automotive, Mechanical and Mechatronics, Kingston University, London, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Automotive, Mechanical and Mechatronics, Kingston University, London, UK","institution_ids":["https://openalex.org/I205051169"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5068643731","display_name":"Thanos Kriemadis","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I158716096","display_name":"University of Peloponnese","ror":"https://ror.org/04d4d3c02","country_code":"GR","type":"education","lineage":["https://openalex.org/I158716096"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Thanos Kriemadis","raw_affiliation_strings":["Department of Management Science and Technology, University of Peloponnese, Tripoli, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Science and Technology, University of Peloponnese, Tripoli, Greece","institution_ids":["https://openalex.org/I158716096"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5057460926","display_name":"Ioanna Papasolomou","orcid":"https://orcid.org/0000-0003-2738-3796","observed_orcids":["https://orcid.org/0000-0003-2738-3796"]},"institutions":[{"id":"https://openalex.org/I17389662","display_name":"University of Nicosia","ror":"https://ror.org/04v18t651","country_code":"CY","type":"education","lineage":["https://openalex.org/I17389662"]}],"countries":["CY"],"is_corresponding":false,"raw_author_name":"Ioanna Papasolomou","raw_affiliation_strings":["Department of Marketing, University of Nicosia, Nicosia, Cyprus"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing, University of Nicosia, Nicosia, Cyprus","institution_ids":["https://openalex.org/I17389662"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.9917,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.91830883,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"30","issue":"1","first_page":"41","last_page":"58"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.8711000084877014,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.8711000084877014,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.11800000071525574,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.010200000368058681,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.9990000128746033},{"id":"https://openalex.org/keywords/iso-certification","display_name":"ISO certification","score":0.6710000038146973},{"id":"https://openalex.org/keywords/small-and-medium-sized-enterprises","display_name":"small and medium-sized enterprises","score":0.9950000047683716},{"id":"https://openalex.org/keywords/greek-smes","display_name":"Greek SMEs","score":0.8999999761581421},{"id":"https://openalex.org/keywords/tqm-implementation","display_name":"TQM implementation","score":0.7940000295639038},{"id":"https://openalex.org/keywords/critical-success-factors","display_name":"success factors","score":0.8809999823570251},{"id":"https://openalex.org/keywords/quality-culture","display_name":"quality culture","score":0.6439999938011169},{"id":"https://openalex.org/keywords/performance-evaluation-human-resources","display_name":"performance evaluation (human resources)","score":0.7139999866485596},{"id":"https://openalex.org/keywords/economic-crisis","display_name":"economic crisis","score":0.6299999952316284}],"concepts":[{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.9084548950195312},{"id":"https://openalex.org/C46304622","wikidata":"https://www.wikidata.org/wiki/Q374814","display_name":"Certification","level":2,"score":0.7989988327026367},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6069762706756592},{"id":"https://openalex.org/C188087704","wikidata":"https://www.wikidata.org/wiki/Q369577","display_name":"Standardization","level":2,"score":0.535686731338501},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5190839767456055},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4787706434726715},{"id":"https://openalex.org/C135981907","wikidata":"https://www.wikidata.org/wiki/Q188056","display_name":"Triangulation","level":2,"score":0.47857335209846497},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4378587305545807},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.38269102573394775},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.34334754943847656},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.32173818349838257},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3186954855918884},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.20202913880348206},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.18961995840072632},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.18722552061080933},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.11353912949562073},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C58640448","wikidata":"https://www.wikidata.org/wiki/Q42515","display_name":"Cartography","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/cr-11-2019-0126","doi":"https://doi.org/10.1108/cr-11-2019-0126","is_oa":false,"landing_page_url":"https://doi.org/10.1108/cr-11-2019-0126","pdf_url":null,"source":{"id":"https://openalex.org/S4210226649","display_name":"Competitiveness Review An International Business Journal incorporating Journal of Global Competitiveness","issn_l":"1059-5422","issn":["1059-5422","2051-3143"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Competitiveness Review: An International Business Journal","raw_type":"journal-article"},{"id":"pmh:oai:eprints.kingston.ac.uk:44877","doi":null,"is_oa":false,"landing_page_url":"http://eprints.kingston.ac.uk/id/eprint/44877/","pdf_url":null,"source":{"id":"https://openalex.org/S4306400991","display_name":"Research Repository (Kingston University London)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I2801636071","host_organization_name":"Kingston Hospital NHS Trust","host_organization_lineage":["https://openalex.org/I2801636071"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5378999710083008,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"},{"score":0.48510000109672546,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"sustainable_development_goals_aurora":[{"score":0.4399999976158142,"id":"https://metadata.un.org/sdg/17","display_name":"Partnerships for the goals"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":70,"referenced_works":["https://openalex.org/W70968097","https://openalex.org/W145763195","https://openalex.org/W1478712009","https://openalex.org/W1481871687","https://openalex.org/W1486557813","https://openalex.org/W1519849710","https://openalex.org/W1531031857","https://openalex.org/W1593885540","https://openalex.org/W1925456857","https://openalex.org/W1964526571","https://openalex.org/W1964868734","https://openalex.org/W1966374608","https://openalex.org/W1969498397","https://openalex.org/W1974064603","https://openalex.org/W1975965087","https://openalex.org/W1978800610","https://openalex.org/W1981936758","https://openalex.org/W1984359991","https://openalex.org/W1985554918","https://openalex.org/W1989998127","https://openalex.org/W1995042851","https://openalex.org/W2004450007","https://openalex.org/W2006347472","https://openalex.org/W2006702254","https://openalex.org/W2010802436","https://openalex.org/W2010886606","https://openalex.org/W2018630104","https://openalex.org/W2019875438","https://openalex.org/W2023731862","https://openalex.org/W2023741691","https://openalex.org/W2026475520","https://openalex.org/W2028884103","https://openalex.org/W2037042994","https://openalex.org/W2038478575","https://openalex.org/W2039110039","https://openalex.org/W2041267315","https://openalex.org/W2048438292","https://openalex.org/W2050248033","https://openalex.org/W2052272370","https://openalex.org/W2068809181","https://openalex.org/W2084949168","https://openalex.org/W2085503246","https://openalex.org/W2093274889","https://openalex.org/W2095784384","https://openalex.org/W2095987720","https://openalex.org/W2097527125","https://openalex.org/W2099054346","https://openalex.org/W2102185583","https://openalex.org/W2105737803","https://openalex.org/W2105762587","https://openalex.org/W2113811752","https://openalex.org/W2116599841","https://openalex.org/W2120620210","https://openalex.org/W2129013617","https://openalex.org/W2143773263","https://openalex.org/W2146100913","https://openalex.org/W2159382601","https://openalex.org/W2159628342","https://openalex.org/W2162713867","https://openalex.org/W2165643630","https://openalex.org/W2186922431","https://openalex.org/W2188664919","https://openalex.org/W2230434276","https://openalex.org/W2324456283","https://openalex.org/W2586787519","https://openalex.org/W2751490154","https://openalex.org/W2885133333","https://openalex.org/W3122787129","https://openalex.org/W4232547996","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W4407739960","https://openalex.org/W4232547996","https://openalex.org/W2076401619","https://openalex.org/W1965033550","https://openalex.org/W7097417431","https://openalex.org/W47768036","https://openalex.org/W1981936758","https://openalex.org/W2050248033","https://openalex.org/W3121581978","https://openalex.org/W2617901260"],"abstract_inverted_index":{"Purpose":[0],"This":[1,185],"study":[2,52,131,195],"aims":[3,187],"to":[4,31,71,78,117,167,188],"bridge":[5],"the":[6,13,17,43,64,68,82,99,107,119,162,173,177,190,199],"gap":[7],"left":[8],"by":[9,111,192],"earlier":[10],"studies":[11],"regarding":[12],"issue":[14],"of":[15,75,84,121,149,161,172,179],"whether":[16,40],"International":[18],"Organization":[19],"for":[20],"Standardization":[21],"(ISO)":[22],"certification":[23],"is":[24,42,159],"a":[25,33,60,73,194],"stepping":[26],"stone":[27],"that":[28,103,133,145],"ultimately":[29],"leads":[30],"instilling":[32],"total":[34],"quality":[35,143],"management":[36],"(TQM)":[37],"culture,":[38],"or":[39],"it":[41],"end-point":[44],"in":[45,56,81,106,124,142,198,202],"their":[46,150,154],"journey":[47],"toward":[48],"quality.":[49],"Design/methodology/approach":[50],"The":[51,130],"was":[53,70,95],"primarily":[54],"quantitative":[55],"nature":[57],"supported":[58],"from":[59],"qualitative":[61],"survey":[62],"following":[63],"triangulation":[65],"approach,":[66],"as":[67],"aim":[69],"test":[72],"number":[74],"hypotheses":[76],"related":[77],"TQM\u2019s":[79],"role":[80],"operation":[83],"Greek":[85,127,134],"ISO":[86,135,155],"certified":[87,136],"small":[88],"and":[89,114,152],"medium-sized":[90],"enterprises":[91],"(SMEs).":[92],"A":[93],"questionnaire":[94],"developed":[96,110],"based":[97],"on":[98,176,196],"critical":[100],"success":[101],"factors":[102],"were":[104],"used":[105],"self-assessment":[108],"instrument":[109],"Hunt":[112],"(1992)":[113],"Sashkin":[115],"(1996)":[116],"assess":[118],"level":[120],"TQM":[122,158,180,197],"implementation":[123],"approximately":[125],"400":[126],"SMEs.":[128],"Findings":[129],"revealed":[132],"SMEs,":[137],"emphasize":[138],"performance":[139],"appraisal,":[140],"invest":[141],"elements":[144],"require":[146],"minimum":[147],"usage":[148],"resources":[151],"prioritize":[153],"certification.":[156],"Originality/value":[157],"one":[160],"most":[163,171],"powerful":[164],"concepts":[165],"available":[166],"businesses":[168],"today.":[169],"However,":[170],"literature":[174],"focuses":[175],"practice":[178],"within":[181],"large":[182],"manufacturing":[183],"organizations.":[184],"paper":[186],"readdress":[189],"situation":[191],"outlining":[193],"SME":[200],"sector":[201],"Greece.":[203]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":2}],"updated_date":"2026-10-31T12:09:11.096373","created_date":"2020-01-23T00:00:00"}