{"id":"https://openalex.org/W2996949973","doi":"https://doi.org/10.33776/et.v9i2.3625","title":"ADOPTION OF SOFTWARE AS A SERVICE (SAAS) IN SMALL AND MEDIUM-SIZED HOTELS IN TIRANA","display_name":"ADOPTION OF SOFTWARE AS A SERVICE (SAAS) IN SMALL AND MEDIUM-SIZED HOTELS IN TIRANA","publication_year":2019,"publication_date":"2019-12-19","ids":{"openalex":"https://openalex.org/W2996949973","doi":"https://doi.org/10.33776/et.v9i2.3625","mag":"2996949973"},"language":"en","primary_location":{"id":"doi:10.33776/et.v9i2.3625","doi":"https://doi.org/10.33776/et.v9i2.3625","is_oa":true,"landing_page_url":"https://doi.org/10.33776/et.v9i2.3625","pdf_url":"http://www.uhu.es/publicaciones/ojs/index.php/et/article/download/3625/3745","source":{"id":"https://openalex.org/S2736712476","display_name":"ENLIGHTENING TOURISM A PATHMAKING JOURNAL","issn_l":"2174-548X","issn":["2174-548X"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","ddh","doaj","erih-plus","latindex","norway-1","poland-20","russia-white-list-1"],"host_organization":"https://openalex.org/P4310321128","host_organization_name":"University of Huelva","host_organization_lineage":["https://openalex.org/P4310321128"],"host_organization_lineage_names":["University of Huelva"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ENLIGHTENING TOURISM. A PATHMAKING JOURNAL","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://www.uhu.es/publicaciones/ojs/index.php/et/article/download/3625/3745","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5041896555","display_name":"Alba Demneri Kruja","orcid":"https://orcid.org/0000-0002-6902-1489","observed_orcids":["https://orcid.org/0000-0002-6902-1489"]},"institutions":[{"id":"https://openalex.org/I90671886","display_name":"Epoka University","ror":"https://ror.org/04xgcc957","country_code":"AL","type":"education","lineage":["https://openalex.org/I90671886"]}],"countries":["AL"],"is_corresponding":false,"raw_author_name":"Alba Demneri Kruja","raw_affiliation_strings":["EPOKA University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"EPOKA University","institution_ids":["https://openalex.org/I90671886"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5078337482","display_name":"Xhimi Hysa","orcid":"https://orcid.org/0000-0002-2279-6690","observed_orcids":["https://orcid.org/0000-0002-2279-6690"]},"institutions":[{"id":"https://openalex.org/I90671886","display_name":"Epoka University","ror":"https://ror.org/04xgcc957","country_code":"AL","type":"education","lineage":["https://openalex.org/I90671886"]}],"countries":["AL"],"is_corresponding":false,"raw_author_name":"Xhimi Hysa","raw_affiliation_strings":["EPOKA University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"EPOKA University","institution_ids":["https://openalex.org/I90671886"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035636125","display_name":"Teoman Duman","orcid":"https://orcid.org/0000-0001-5977-5036","observed_orcids":["https://orcid.org/0000-0001-5977-5036"]},"institutions":[{"id":"https://openalex.org/I90671886","display_name":"Epoka University","ror":"https://ror.org/04xgcc957","country_code":"AL","type":"education","lineage":["https://openalex.org/I90671886"]}],"countries":["AL"],"is_corresponding":false,"raw_author_name":"Teoman Duman","raw_affiliation_strings":["EPOKA University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"EPOKA University","institution_ids":["https://openalex.org/I90671886"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5023654721","display_name":"Ava Tafaj","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ava Tafaj","raw_affiliation_strings":["Villa Tafaj"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Villa Tafaj","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.185,"has_fulltext":true,"cited_by_count":11,"citation_normalized_percentile":{"value":0.87400828,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"9","issue":"2","first_page":"137","last_page":"137"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9458000063896179,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9458000063896179,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.00839999970048666,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.006800000090152025,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/software-as-a-service","display_name":"software as a service","score":0.9240000247955322},{"id":"https://openalex.org/keywords/saas-adoption","display_name":"SaaS adoption","score":0.8270000219345093},{"id":"https://openalex.org/keywords/small-and-medium-sized-hotels","display_name":"small and medium-sized hotels","score":0.9869999885559082},{"id":"https://openalex.org/keywords/hotel-management-system","display_name":"hotel management system","score":0.8289999961853027},{"id":"https://openalex.org/keywords/property-management-systems","display_name":"property management systems","score":0.7710000276565552},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"technology adoption","score":0.7480000257492065},{"id":"https://openalex.org/keywords/hospitality-technology","display_name":"hospitality technology","score":0.675000011920929},{"id":"https://openalex.org/keywords/industry-4-0","display_name":"Industry 4.0","score":0.8709999918937683},{"id":"https://openalex.org/keywords/tirana","display_name":"Tirana","score":0.7490000128746033}],"concepts":[{"id":"https://openalex.org/C175133352","wikidata":"https://www.wikidata.org/wiki/Q1254596","display_name":"Software as a service","level":4,"score":0.8771840929985046},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.7285529375076294},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7058254480361938},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.6574615240097046},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5942295789718628},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.5332514643669128},{"id":"https://openalex.org/C2777526511","wikidata":"https://www.wikidata.org/wiki/Q691543","display_name":"Pace","level":2,"score":0.5326193571090698},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5111084580421448},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4752254784107208},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.4623355567455292},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.27721917629241943},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.1545540988445282},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.14716610312461853},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.10851645469665527},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.08842459321022034},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C13280743","wikidata":"https://www.wikidata.org/wiki/Q131089","display_name":"Geodesy","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.33776/et.v9i2.3625","doi":"https://doi.org/10.33776/et.v9i2.3625","is_oa":true,"landing_page_url":"https://doi.org/10.33776/et.v9i2.3625","pdf_url":"http://www.uhu.es/publicaciones/ojs/index.php/et/article/download/3625/3745","source":{"id":"https://openalex.org/S2736712476","display_name":"ENLIGHTENING TOURISM A PATHMAKING JOURNAL","issn_l":"2174-548X","issn":["2174-548X"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","ddh","doaj","erih-plus","latindex","norway-1","poland-20","russia-white-list-1"],"host_organization":"https://openalex.org/P4310321128","host_organization_name":"University of Huelva","host_organization_lineage":["https://openalex.org/P4310321128"],"host_organization_lineage_names":["University of Huelva"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ENLIGHTENING TOURISM. A PATHMAKING JOURNAL","raw_type":"journal-article"},{"id":"pmh:oai:ariasmontano.uhu.es:10272/17252","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10272/17252","pdf_url":null,"source":{"id":"https://openalex.org/S4306401308","display_name":"Repositorio Institucional de la Universidad de Huelva (Universidad de Huelva)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I78880903","host_organization_name":"Universidad de Huelva","host_organization_lineage":["https://openalex.org/I78880903"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"journal article"},{"id":"pmh:oai:doaj.org/article:43d2029f4816449e989a52fbcb3ba347","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/43d2029f4816449e989a52fbcb3ba347","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Enlightening Tourism: A Pathmaking Journal, Vol 9, Iss 2 (2019)","raw_type":"article"},{"id":"pmh:oai:hispana.mcu.es:58815254","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10272/17252","pdf_url":null,"source":{"id":"https://openalex.org/S4377196108","display_name":"Hispana","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"journal article"},{"id":"pmh:oai:rabida.uhu.es:10272/17252","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10272/17252","pdf_url":null,"source":{"id":"https://openalex.org/S4306401308","display_name":"Repositorio Institucional de la Universidad de Huelva (Universidad de Huelva)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I78880903","host_organization_name":"Universidad de Huelva","host_organization_lineage":["https://openalex.org/I78880903"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.33776/et.v9i2.3625","doi":"https://doi.org/10.33776/et.v9i2.3625","is_oa":true,"landing_page_url":"https://doi.org/10.33776/et.v9i2.3625","pdf_url":"http://www.uhu.es/publicaciones/ojs/index.php/et/article/download/3625/3745","source":{"id":"https://openalex.org/S2736712476","display_name":"ENLIGHTENING TOURISM A PATHMAKING JOURNAL","issn_l":"2174-548X","issn":["2174-548X"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","ddh","doaj","erih-plus","latindex","norway-1","poland-20","russia-white-list-1"],"host_organization":"https://openalex.org/P4310321128","host_organization_name":"University of Huelva","host_organization_lineage":["https://openalex.org/P4310321128"],"host_organization_lineage_names":["University of Huelva"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ENLIGHTENING TOURISM. A PATHMAKING JOURNAL","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.48510000109672546,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2996949973.pdf","grobid_xml":"https://content.openalex.org/works/W2996949973.grobid-xml"},"referenced_works_count":32,"referenced_works":["https://openalex.org/W1590228108","https://openalex.org/W1880093670","https://openalex.org/W1964181393","https://openalex.org/W2050909151","https://openalex.org/W2053553622","https://openalex.org/W2078118224","https://openalex.org/W2087412285","https://openalex.org/W2089607056","https://openalex.org/W2100577171","https://openalex.org/W2104875121","https://openalex.org/W2159844393","https://openalex.org/W2160740147","https://openalex.org/W2170691170","https://openalex.org/W2173305204","https://openalex.org/W2272231360","https://openalex.org/W2469544481","https://openalex.org/W2474235078","https://openalex.org/W2509941327","https://openalex.org/W2782175456","https://openalex.org/W2800298685","https://openalex.org/W2891399383","https://openalex.org/W2899227255","https://openalex.org/W2901779884","https://openalex.org/W2906266206","https://openalex.org/W2912974883","https://openalex.org/W2923300461","https://openalex.org/W2938313797","https://openalex.org/W2955220782","https://openalex.org/W2978796458","https://openalex.org/W3159967669","https://openalex.org/W4285719527","https://openalex.org/W6666443588"],"related_works":["https://openalex.org/W7084069938","https://openalex.org/W2343290070","https://openalex.org/W4413437076","https://openalex.org/W7024892760","https://openalex.org/W4413133256","https://openalex.org/W23184034","https://openalex.org/W7217278587","https://openalex.org/W2890092425","https://openalex.org/W2594542834","https://openalex.org/W2241583777"],"abstract_inverted_index":{"Technology":[0],"moves":[1],"with":[2,117],"a":[3,67,82,112],"rapid":[4],"pace":[5],"and":[6,49,87,93,121,202,211],"it":[7],"has":[8],"touched":[9],"every":[10],"aspect":[11],"of":[12,34,47,52,56,78,107,137,151,193],"the":[13,27,31,76,108,133,138,152],"hospitality":[14],"industry.":[15],"Nowadays,":[16],"this":[17,100],"huge":[18],"industry":[19,53],"is":[20,129],"facing":[21],"significant":[22],"technological":[23,63],"changes":[24],"especially":[25],"in":[26,37,85,90,102,132,165,209,214],"hotel":[28,38,95,119,156,167,189,203],"sector.":[29],"With":[30],"continuing":[32],"growth":[33],"modern":[35],"technologies":[36],"management":[39,146],"(e.g.":[40],"SaaS,":[41],"PMS,":[42],"CRM,":[43],"smart":[44],"devices,":[45],"Internet":[46],"things),":[48],"other":[50,149],"aspects":[51],"4.0,":[54],"readiness":[55],"sector":[57],"representatives":[58],"to":[59,74,98,161,173,186,205],"adopt":[60],"such":[61],"new":[62],"advancements":[64],"appears":[65],"as":[66,81,184],"worthy":[68],"research":[69,72],"topic.":[70],"This":[71,169],"aimed":[73],"identify":[75],"adoption":[77],"SaaS":[79,126,163,200,207],"(Software":[80],"Service)":[83],"technology":[84,101,127],"small":[86,210],"medium-sized":[88,212],"hotels":[89,140,213],"Tirana,":[91],"Albania":[92],"measure":[94],"owners/managers\u2019":[96],"willingness":[97,160,170],"implement":[99,162,206],"their":[103,166],"properties.":[104],"As":[105],"part":[106],"data":[109],"collection":[110],"process,":[111],"structured":[113],"interview":[114],"was":[115,171],"conducted":[116],"75":[118],"owners":[120],"managers.":[122],"Results":[123],"show":[124,154],"that":[125,155],"implementation":[128],"very":[130],"limited":[131],"sampled":[134,139],"hotels.":[135],"Majority":[136],"extensively":[141],"rely":[142],"on":[143],"traditional":[144],"property":[145],"systems.":[147],"Nevertheless,":[148],"findings":[150],"study":[153],"managements":[157,204],"demonstrate":[158],"high":[159],"system":[164,208],"management.":[168],"found":[172],"be":[174],"more":[175,180],"prevalent":[176],"among":[177],"newly":[178],"hired,":[179],"educated,":[181],"younger":[182],"managers":[183],"compared":[185],"older":[187],"age":[188],"owners.":[190],"A":[191],"number":[192],"implications":[194],"are":[195],"discussed":[196],"for":[197],"local":[198],"authorities,":[199],"marketers":[201],"Tirana.":[215]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2026-09-27T08:07:27.782135","created_date":"2020-01-10T00:00:00"}