{"id":"https://openalex.org/W2996696838","doi":"https://doi.org/10.15575/jbpd.v1i1.6313","title":"ANALISIS KINERJA PEGAWAI BAGIAN PELAYANAN DI PT. POS INDONESIA (PERSERO) KANTOR POS SUBANG","display_name":"ANALISIS KINERJA PEGAWAI BAGIAN PELAYANAN DI PT. POS INDONESIA (PERSERO) KANTOR POS SUBANG","publication_year":2019,"publication_date":"2019-11-02","ids":{"openalex":"https://openalex.org/W2996696838","doi":"https://doi.org/10.15575/jbpd.v1i1.6313","mag":"2996696838"},"language":"en","primary_location":{"id":"doi:10.15575/jbpd.v1i1.6313","doi":"https://doi.org/10.15575/jbpd.v1i1.6313","is_oa":true,"landing_page_url":"https://doi.org/10.15575/jbpd.v1i1.6313","pdf_url":"https://journal.uinsgd.ac.id/index.php/ministrate/article/download/6313/3439","source":{"id":"https://openalex.org/S4210198181","display_name":"Ministrate Jurnal Birokrasi dan Pemerintahan Daerah","issn_l":"2714-8130","issn":["2714-8130"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315205","host_organization_name":"Sunan Gunung Djati State Islamic University Bandung","host_organization_lineage":["https://openalex.org/P4310315205"],"host_organization_lineage_names":["Sunan Gunung Djati State Islamic University Bandung"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://journal.uinsgd.ac.id/index.php/ministrate/article/download/6313/3439","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5074995981","display_name":"Engkus Engkus","orcid":"https://orcid.org/0000-0001-5656-5631","observed_orcids":["https://orcid.org/0000-0001-5656-5631"]},"institutions":[{"id":"https://openalex.org/I4210107902","display_name":"Sunan Gunung Djati State Islamic University Bandung","ror":"https://ror.org/01j33fx63","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210107902"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Engkus Engkus","raw_affiliation_strings":["Fakultas Ilmu Sosial dan Ilmu Politik, UIN Sunan Gunung Djati Bandung"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Fakultas Ilmu Sosial dan Ilmu Politik, UIN Sunan Gunung Djati Bandung","institution_ids":["https://openalex.org/I4210107902"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5030950183","display_name":"Nadiya Ulfah","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210107902","display_name":"Sunan Gunung Djati State Islamic University Bandung","ror":"https://ror.org/01j33fx63","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210107902"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Nadiya Ulfah","raw_affiliation_strings":["Fakultas Ilmu Sosial dan Ilmu Politik, UIN Sunan Gunung Djati Bandung"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Fakultas Ilmu Sosial dan Ilmu Politik, UIN Sunan Gunung Djati Bandung","institution_ids":["https://openalex.org/I4210107902"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210107902"],"apc_list":null,"apc_paid":null,"fwci":0.732,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.77388071,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"1","issue":"1","first_page":"39","last_page":"61"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.9667999744415283,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.9667999744415283,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.024399999529123306,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14436","display_name":"Employee Performance and Leadership","score":0.00279999990016222,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/job-performance","display_name":"employee performance","score":0.9980000257492065},{"id":"https://openalex.org/keywords/service-employees","display_name":"service employees","score":0.5519999861717224},{"id":"https://openalex.org/keywords/postal-services","display_name":"postal services","score":0.4880000054836273},{"id":"https://openalex.org/keywords/pt-pos-indonesia","display_name":"PT Pos Indonesia","score":0.7620000243186951},{"id":"https://openalex.org/keywords/work-quality","display_name":"work quality","score":0.6769999861717224},{"id":"https://openalex.org/keywords/quantity-of-work","display_name":"work quantity","score":0.6489999890327454},{"id":"https://openalex.org/keywords/working-hours","display_name":"working hours","score":0.6309999823570251},{"id":"https://openalex.org/keywords/employee-attendance","display_name":"employee attendance","score":0.8550000190734863},{"id":"https://openalex.org/keywords/leadership","display_name":"leadership","score":0.8600000143051147},{"id":"https://openalex.org/keywords/human-resource-development","display_name":"human resource development","score":0.8349999785423279},{"id":"https://openalex.org/keywords/public-services","display_name":"public services","score":0.8230000138282776}],"concepts":[{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.6451799273490906},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6089454293251038},{"id":"https://openalex.org/C2778173179","wikidata":"https://www.wikidata.org/wiki/Q25339289","display_name":"Attendance","level":2,"score":0.6018189191818237},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5773729681968689},{"id":"https://openalex.org/C107645774","wikidata":"https://www.wikidata.org/wiki/Q5467169","display_name":"Human resources","level":2,"score":0.5313096046447754},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5267186760902405},{"id":"https://openalex.org/C202372285","wikidata":"https://www.wikidata.org/wiki/Q1056396","display_name":"Human resource management","level":2,"score":0.5158516764640808},{"id":"https://openalex.org/C142546437","wikidata":"https://www.wikidata.org/wiki/Q2661195","display_name":"Descriptive research","level":2,"score":0.44865745306015015},{"id":"https://openalex.org/C2983515908","wikidata":"https://www.wikidata.org/wiki/Q42240","display_name":"Research method","level":2,"score":0.4247044026851654},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.420393705368042},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.4150315225124359},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.4132028818130493},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3808383345603943},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.3324604630470276},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.2947065532207489},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.22843778133392334},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.16043871641159058},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.14192774891853333},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.08641061186790466},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.07863524556159973},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.15575/jbpd.v1i1.6313","doi":"https://doi.org/10.15575/jbpd.v1i1.6313","is_oa":true,"landing_page_url":"https://doi.org/10.15575/jbpd.v1i1.6313","pdf_url":"https://journal.uinsgd.ac.id/index.php/ministrate/article/download/6313/3439","source":{"id":"https://openalex.org/S4210198181","display_name":"Ministrate Jurnal Birokrasi dan Pemerintahan Daerah","issn_l":"2714-8130","issn":["2714-8130"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315205","host_organization_name":"Sunan Gunung Djati State Islamic University Bandung","host_organization_lineage":["https://openalex.org/P4310315205"],"host_organization_lineage_names":["Sunan Gunung Djati State Islamic University Bandung"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.15575/jbpd.v1i1.6313","doi":"https://doi.org/10.15575/jbpd.v1i1.6313","is_oa":true,"landing_page_url":"https://doi.org/10.15575/jbpd.v1i1.6313","pdf_url":"https://journal.uinsgd.ac.id/index.php/ministrate/article/download/6313/3439","source":{"id":"https://openalex.org/S4210198181","display_name":"Ministrate Jurnal Birokrasi dan Pemerintahan Daerah","issn_l":"2714-8130","issn":["2714-8130"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315205","host_organization_name":"Sunan Gunung Djati State Islamic University Bandung","host_organization_lineage":["https://openalex.org/P4310315205"],"host_organization_lineage_names":["Sunan Gunung Djati State Islamic University Bandung"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.833299994468689}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2996696838.pdf","grobid_xml":"https://content.openalex.org/works/W2996696838.grobid-xml"},"referenced_works_count":7,"referenced_works":["https://openalex.org/W2125645746","https://openalex.org/W2745391765","https://openalex.org/W2912784890","https://openalex.org/W2954683768","https://openalex.org/W3084969836","https://openalex.org/W3138517651","https://openalex.org/W7067656613"],"related_works":["https://openalex.org/W2967976899","https://openalex.org/W4389109286","https://openalex.org/W4408282466","https://openalex.org/W7126580093","https://openalex.org/W7160152263","https://openalex.org/W7166736053","https://openalex.org/W1605075823","https://openalex.org/W7217224800","https://openalex.org/W2941135638","https://openalex.org/W3021322259"],"abstract_inverted_index":{"The":[0,12,37,54,81],"research":[1,55],"focused":[2],"on":[3],"the":[4,9,29,33,46,51,73,85,99,102,110,121,156,161,173,180,183],"performance":[5,47],"of":[6,39,48,75,87,104,107,139,175],"employees":[7,23,49,91,108,151,165,181],"in":[8,15,50,58,72,92,96,128,137,152,182],"service":[10,52,187],"section.":[11],"main":[13],"problem":[14],"this":[16,40,59,176],"study":[17,41,60,177],"is":[18,42,61,131,142,170],"that":[19,84,124,166,179],"there":[20,147],"are":[21,148,178,188],"still":[22,143,149],"who":[24],"do":[25],"not":[26,95,115,144,189],"respond":[27],"to":[28,43,118,158],"procedures":[30],"set":[31],"at":[32,109],"Subang":[34,111,184],"Post":[35,112,185],"Office.":[36],"purpose":[38],"analyze":[44],"how":[45],"sector.":[53],"method":[56],"used":[57,71],"a":[62],"qualitative":[63],"approach":[64],"with":[65,98,160],"descriptive":[66],"method.":[67],"Data":[68],"collection":[69],"techniques":[70],"form":[74],"observation":[76],"techniques,":[77],"interviews,":[78],"and":[79,134,155],"literature.":[80],"results":[82,106],"showed":[83],"quantity":[86],"work":[88,94,105,130,159],"done":[89],"by":[90],"doing":[93,129,153],"accordance":[97],"predetermined":[100],"target,":[101],"quality":[103],"Office":[113,186],"could":[114],"be":[116,119,126],"said":[117],"good,":[120,136],"time":[122],"period":[123],"can":[125],"achieved":[127],"quite":[132,135],"fast":[133],"terms":[138],"attendance":[140],"it":[141],"good":[145],"because":[146],"late":[150],"work,":[154],"ability":[157],"leaders":[162],"or":[163],"fellow":[164],"has":[167],"been":[168],"established":[169],"good.":[171],"And":[172],"conclusions":[174],"optimal.Keywords:":[190],"Public":[191],"Service,":[192],"Employee":[193],"Performance,":[194],"Leadership,":[195],"Human":[196],"Resource":[197],"Development":[198]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2019-12-26T00:00:00"}