{"id":"https://openalex.org/W2996432345","doi":null,"title":"A study of the sensitivity of \"customer voice\" in QFD analysis","display_name":"A study of the sensitivity of \"customer voice\" in QFD analysis","publication_year":1998,"publication_date":"1998-01-01","ids":{"openalex":"https://openalex.org/W2996432345","mag":"2996432345"},"language":"en","primary_location":{"id":"pmh:oai:scholarbank.nus.edu.sg:10635/62966","doi":null,"is_oa":false,"landing_page_url":"http://scholarbank.nus.edu.sg/handle/10635/62966","pdf_url":null,"source":{"id":"https://openalex.org/S7407052290","display_name":"National University of Singapore","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Scopus","raw_type":"Article"},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://scholars.cityu.edu.hk/en/publications/publication(782e2bdc-8346-4e90-af38-024164f08d52).html","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070592593","display_name":"Min Xie","orcid":"https://orcid.org/0000-0002-8500-8364","observed_orcids":["https://orcid.org/0000-0002-8500-8364","https://orcid.org/0000-0002-4385-0465"]},"institutions":[{"id":"https://openalex.org/I165932596","display_name":"National University of Singapore","ror":"https://ror.org/01tgyzw49","country_code":"SG","type":"education","lineage":["https://openalex.org/I165932596"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Min Xie","raw_affiliation_strings":["National University of Singapore,"],"raw_orcid":"https://orcid.org/0000-0002-8500-8364","affiliations":[{"raw_affiliation_string":"National University of Singapore,","institution_ids":["https://openalex.org/I165932596"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5018683707","display_name":"T.N. Goh","orcid":"https://orcid.org/0000-0002-8702-4907","observed_orcids":["https://orcid.org/0000-0002-8702-4907"]},"institutions":[{"id":"https://openalex.org/I165932596","display_name":"National University of Singapore","ror":"https://ror.org/01tgyzw49","country_code":"SG","type":"education","lineage":["https://openalex.org/I165932596"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"T.N. Goh","raw_affiliation_strings":["National University of Singapore,"],"raw_orcid":"https://orcid.org/0000-0002-8702-4907","affiliations":[{"raw_affiliation_string":"National University of Singapore,","institution_ids":["https://openalex.org/I165932596"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103274474","display_name":"H. Wang","orcid":"https://orcid.org/0000-0002-3498-033X","observed_orcids":["https://orcid.org/0000-0002-3498-033X"]},"institutions":[{"id":"https://openalex.org/I165932596","display_name":"National University of Singapore","ror":"https://ror.org/01tgyzw49","country_code":"SG","type":"education","lineage":["https://openalex.org/I165932596"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"H. Wang","raw_affiliation_strings":["National University of Singapore,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National University of Singapore,","institution_ids":["https://openalex.org/I165932596"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I165932596"],"apc_list":null,"apc_paid":null,"fwci":1.9177,"has_fulltext":false,"cited_by_count":31,"citation_normalized_percentile":{"value":0.89533239,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"5","issue":"4","first_page":"301","last_page":"307"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/voice-of-the-customer","display_name":"voice of the customer","score":0.8090000152587891},{"id":"https://openalex.org/keywords/quality-function-deployment","display_name":"quality function deployment","score":0.9940000176429749},{"id":"https://openalex.org/keywords/sensitivity-analysis","display_name":"sensitivity analysis","score":0.8259999752044678},{"id":"https://openalex.org/keywords/customer-requirements","display_name":"customer requirements","score":0.7720000147819519}],"concepts":[{"id":"https://openalex.org/C86992474","wikidata":"https://www.wikidata.org/wiki/Q763591","display_name":"Quality function deployment","level":3,"score":0.6677283048629761},{"id":"https://openalex.org/C21200559","wikidata":"https://www.wikidata.org/wiki/Q7451068","display_name":"Sensitivity (control systems)","level":2,"score":0.6039523482322693},{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.44643768668174744},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4045044779777527},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2589254081249237},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.2045443058013916},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17370721697807312},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.12730056047439575},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.07792127132415771},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.07377097010612488},{"id":"https://openalex.org/C24326235","wikidata":"https://www.wikidata.org/wiki/Q126095","display_name":"Electronic engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:scholarbank.nus.edu.sg:10635/62966","doi":null,"is_oa":false,"landing_page_url":"http://scholarbank.nus.edu.sg/handle/10635/62966","pdf_url":null,"source":{"id":"https://openalex.org/S7407052290","display_name":"National University of Singapore","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Scopus","raw_type":"Article"},{"id":"mag:2996432345","doi":null,"is_oa":true,"landing_page_url":"https://scholars.cityu.edu.hk/en/publications/publication(782e2bdc-8346-4e90-af38-024164f08d52).html","pdf_url":null,"source":{"id":"https://openalex.org/S959686537","display_name":"International journal of industrial engineering","issn_l":"1072-4761","issn":["1072-4761"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-d","norway-1","poland-40","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310316454","host_organization_name":"University of Texas at El Paso","host_organization_lineage":["https://openalex.org/P4310316454"],"host_organization_lineage_names":["University of Texas at El Paso"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"International journal of industrial engineering","raw_type":null}],"best_oa_location":{"id":"mag:2996432345","doi":null,"is_oa":true,"landing_page_url":"https://scholars.cityu.edu.hk/en/publications/publication(782e2bdc-8346-4e90-af38-024164f08d52).html","pdf_url":null,"source":{"id":"https://openalex.org/S959686537","display_name":"International journal of industrial engineering","issn_l":"1072-4761","issn":["1072-4761"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-d","norway-1","poland-40","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310316454","host_organization_name":"University of Texas at El Paso","host_organization_lineage":["https://openalex.org/P4310316454"],"host_organization_lineage_names":["University of Texas at El Paso"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"International journal of industrial engineering","raw_type":null},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7101049579","https://openalex.org/W2248501379","https://openalex.org/W194970074","https://openalex.org/W46374478","https://openalex.org/W2909254489","https://openalex.org/W4365791418","https://openalex.org/W2039174759","https://openalex.org/W2769042630","https://openalex.org/W81952016","https://openalex.org/W618094591"],"abstract_inverted_index":{"International":[0],"Journal":[1],"of":[2],"Industrial":[3],"Engineering":[4],":":[5],"Theory":[6],"Applications":[7],"and":[8],"Practice":[9]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":5}],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2019-12-26T00:00:00"}
