{"id":"https://openalex.org/W2995436283","doi":"https://doi.org/10.2196/16093","title":"Infrastructure Revisited: An Ethnographic Case Study of how Health Information Infrastructure Shapes and Constrains Technological Innovation","display_name":"Infrastructure Revisited: An Ethnographic Case Study of how Health Information Infrastructure Shapes and Constrains Technological Innovation","publication_year":2019,"publication_date":"2019-12-09","ids":{"openalex":"https://openalex.org/W2995436283","doi":"https://doi.org/10.2196/16093","mag":"2995436283","pmid":"https://pubmed.ncbi.nlm.nih.gov/31855184","pmcid":"https://www.ncbi.nlm.nih.gov/pmc/articles/6940857"},"language":"en","primary_location":{"id":"doi:10.2196/16093","doi":"https://doi.org/10.2196/16093","is_oa":true,"landing_page_url":"https://doi.org/10.2196/16093","pdf_url":null,"source":{"id":"https://openalex.org/S17147534","display_name":"Journal of Medical Internet Research","issn_l":"1438-8871","issn":["1438-8871","1439-4456"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","dongbi-b","doyens","fnege-4","jufo-2","ki-jl-2","medline","norway-2","oarl","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320608","host_organization_name":"JMIR Publications","host_organization_lineage":["https://openalex.org/P4310320608"],"host_organization_lineage_names":["JMIR Publications"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Medical Internet Research","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj","pubmed"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.2196/16093","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059176055","display_name":"Trisha Greenhalgh","orcid":"https://orcid.org/0000-0003-2369-8088","observed_orcids":["https://orcid.org/0000-0003-2369-8088"]},"institutions":[{"id":"https://openalex.org/I40120149","display_name":"University of Oxford","ror":"https://ror.org/052gg0110","country_code":"GB","type":"education","lineage":["https://openalex.org/I40120149"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Trisha Greenhalgh","raw_affiliation_strings":["University of Oxford, Oxford, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0003-2369-8088","affiliations":[{"raw_affiliation_string":"University of Oxford, Oxford, United Kingdom","institution_ids":["https://openalex.org/I40120149"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5077083399","display_name":"Joseph P. Wherton","orcid":"https://orcid.org/0000-0001-7701-4783","observed_orcids":["https://orcid.org/0000-0001-7701-4783"]},"institutions":[{"id":"https://openalex.org/I40120149","display_name":"University of Oxford","ror":"https://ror.org/052gg0110","country_code":"GB","type":"education","lineage":["https://openalex.org/I40120149"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Joseph Wherton","raw_affiliation_strings":["University of Oxford, Oxford, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0001-7701-4783","affiliations":[{"raw_affiliation_string":"University of Oxford, Oxford, United Kingdom","institution_ids":["https://openalex.org/I40120149"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079756533","display_name":"Sara Elizabeth Shaw","orcid":"https://orcid.org/0000-0002-7014-4793","observed_orcids":["https://orcid.org/0000-0002-7014-4793"]},"institutions":[{"id":"https://openalex.org/I40120149","display_name":"University of Oxford","ror":"https://ror.org/052gg0110","country_code":"GB","type":"education","lineage":["https://openalex.org/I40120149"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Sara Shaw","raw_affiliation_strings":["University of Oxford, Oxford, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0002-7014-4793","affiliations":[{"raw_affiliation_string":"University of Oxford, Oxford, United Kingdom","institution_ids":["https://openalex.org/I40120149"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091582941","display_name":"Chrysanthi Papoutsi","orcid":"https://orcid.org/0000-0003-1189-7100","observed_orcids":["https://orcid.org/0000-0003-1189-7100"]},"institutions":[{"id":"https://openalex.org/I40120149","display_name":"University of Oxford","ror":"https://ror.org/052gg0110","country_code":"GB","type":"education","lineage":["https://openalex.org/I40120149"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Chrysanthi Papoutsi","raw_affiliation_strings":["University of Oxford, Oxford, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0003-1189-7100","affiliations":[{"raw_affiliation_string":"University of Oxford, Oxford, United Kingdom","institution_ids":["https://openalex.org/I40120149"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5020675355","display_name":"Shanti Vijayaraghavan","orcid":"https://orcid.org/0000-0003-0614-9933","observed_orcids":["https://orcid.org/0000-0003-0614-9933"]},"institutions":[{"id":"https://openalex.org/I225661044","display_name":"Barts Health NHS Trust","ror":"https://ror.org/00b31g692","country_code":"GB","type":"healthcare","lineage":["https://openalex.org/I225661044"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Shanti Vijayaraghavan","raw_affiliation_strings":["Barts Health NHS Trust, London, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0003-0614-9933","affiliations":[{"raw_affiliation_string":"Barts Health NHS Trust, London, United Kingdom","institution_ids":["https://openalex.org/I225661044"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103165509","display_name":"Rob Stones","orcid":"https://orcid.org/0000-0003-0495-8622","observed_orcids":["https://orcid.org/0000-0003-0495-8622"]},"institutions":[{"id":"https://openalex.org/I63525965","display_name":"Western Sydney University","ror":"https://ror.org/03t52dk35","country_code":"AU","type":"education","lineage":["https://openalex.org/I63525965"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Rob Stones","raw_affiliation_strings":["NICM Health Research Institute, Western Sydney University, Sydney, Australia"],"raw_orcid":"https://orcid.org/0000-0003-0495-8622","affiliations":[{"raw_affiliation_string":"NICM Health Research Institute, Western Sydney University, Sydney, Australia","institution_ids":["https://openalex.org/I63525965"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5059176055"],"corresponding_institution_ids":["https://openalex.org/I40120149"],"apc_list":{"value":2950,"currency":"USD","value_usd":2950},"apc_paid":{"value":2950,"currency":"USD","value_usd":2950},"fwci":7.7555,"has_fulltext":true,"cited_by_count":74,"citation_normalized_percentile":{"value":0.96937188,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"21","issue":"12","first_page":"e16093","last_page":"e16093"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.7310000061988831,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.7310000061988831,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10912","display_name":"Telemedicine and Telehealth Implementation","score":0.21799999475479126,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10350","display_name":"Electronic Health Records Systems","score":0.025599999353289604,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/health-information-infrastructure","display_name":"health information infrastructure","score":0.9940000176429749},{"id":"https://openalex.org/keywords/technological-innovation","display_name":"technological innovation","score":0.7889999747276306},{"id":"https://openalex.org/keywords/video-consultation","display_name":"video consultation","score":0.9520000219345093},{"id":"https://openalex.org/keywords/telemedicine","display_name":"telemedicine","score":0.7649999856948853},{"id":"https://openalex.org/keywords/scale-up-challenges","display_name":"scale-up challenges","score":0.6549999713897705},{"id":"https://openalex.org/keywords/legacy-systems","display_name":"legacy systems","score":0.8769999742507935},{"id":"https://openalex.org/keywords/path-dependence","display_name":"path dependence","score":0.7559999823570251},{"id":"https://openalex.org/keywords/organizational-routines","display_name":"organizational routines","score":0.5400000214576721},{"id":"https://openalex.org/keywords/platform-selection","display_name":"platform selection","score":0.47099998593330383},{"id":"https://openalex.org/keywords/virtual-desktop-infrastructure","display_name":"virtual desktop infrastructure","score":0.7689999938011169},{"id":"https://openalex.org/keywords/call-quality","display_name":"call quality","score":0.7409999966621399},{"id":"https://openalex.org/keywords/social-practice-theory","display_name":"social practice theory","score":0.6010000109672546},{"id":"https://openalex.org/keywords/neo-institutionalism","display_name":"new institutionalism","score":0.9089999794960022},{"id":"https://openalex.org/keywords/strong-structuration-theory","display_name":"strong structuration theory","score":0.8180000185966492},{"id":"https://openalex.org/keywords/actor-network-theory","display_name":"actor-network theory","score":0.9789999723434448},{"id":"https://openalex.org/keywords/clinical-decision-support","display_name":"clinical decision support","score":0.3149999976158142}],"concepts":[{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6500939726829529},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.527698278427124},{"id":"https://openalex.org/C147675338","wikidata":"https://www.wikidata.org/wiki/Q421953","display_name":"Actor\u2013network theory","level":2,"score":0.49831295013427734},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.48951995372772217},{"id":"https://openalex.org/C179454799","wikidata":"https://www.wikidata.org/wiki/Q132151","display_name":"Ethnography","level":2,"score":0.4851265847682953},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.460581511259079},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.4358755052089691},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.410084992647171},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.32960936427116394},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.28315243124961853},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.23145374655723572},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.19155028462409973},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1377166211605072},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.12275978922843933},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.12274864315986633},{"id":"https://openalex.org/C58640448","wikidata":"https://www.wikidata.org/wiki/Q42515","display_name":"Cartography","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0}],"mesh":[{"descriptor_ui":"D000884","descriptor_name":"Anthropology, Cultural","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D007407","descriptor_name":"Interviews as Topic","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D008962","descriptor_name":"Models, Theoretical","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D017216","descriptor_name":"Telemedicine","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D062069","descriptor_name":"Inventions","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true}],"locations_count":7,"locations":[{"id":"doi:10.2196/16093","doi":"https://doi.org/10.2196/16093","is_oa":true,"landing_page_url":"https://doi.org/10.2196/16093","pdf_url":null,"source":{"id":"https://openalex.org/S17147534","display_name":"Journal of Medical Internet Research","issn_l":"1438-8871","issn":["1438-8871","1439-4456"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","dongbi-b","doyens","fnege-4","jufo-2","ki-jl-2","medline","norway-2","oarl","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320608","host_organization_name":"JMIR Publications","host_organization_lineage":["https://openalex.org/P4310320608"],"host_organization_lineage_names":["JMIR Publications"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Medical Internet Research","raw_type":"journal-article"},{"id":"doi:10.2196/preprints.16093","doi":"https://doi.org/10.2196/preprints.16093","is_oa":true,"landing_page_url":"https://doi.org/10.2196/preprints.16093","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"posted-content"},{"id":"pmh:oai:europepmc.org:5908938","doi":null,"is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/6940857","pdf_url":null,"source":{"id":"https://openalex.org/S4306400806","display_name":"Europe PMC (PubMed Central)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1303153112","host_organization_name":"European Bioinformatics Institute","host_organization_lineage":["https://openalex.org/I1303153112"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"Text"},{"id":"pmid:31855184","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/31855184","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of medical Internet research","raw_type":"Journal Article"},{"id":"pmh:oai:pubmedcentral.nih.gov:6940857","doi":null,"is_oa":true,"landing_page_url":"https://pmc.ncbi.nlm.nih.gov/articles/PMC6940857/","pdf_url":null,"source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"J Med Internet Res","raw_type":"Text"},{"id":"pmh:oai:ora.ox.ac.uk:uuid:3bdad644-8317-4b1d-a078-de079b5f9111","doi":null,"is_oa":true,"landing_page_url":"https://ora.ox.ac.uk/objects/uuid:3bdad644-8317-4b1d-a078-de079b5f9111","pdf_url":"https://ora.ox.ac.uk/objects/uuid:3bdad644-8317-4b1d-a078-de079b5f9111/files/m5e826d7cb17abdcec7a9364bc4b6d263","source":{"id":"https://openalex.org/S4306402636","display_name":"Oxford University Research Archive (ORA) (University of Oxford)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I40120149","host_organization_name":"University of Oxford","host_organization_lineage":["https://openalex.org/I40120149"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Symplectic Elements at Oxford","raw_type":"Journal article"},{"id":"pmh:oai:doaj.org/article:56b4e7de36f84e83aa2d06e54f39a897","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/56b4e7de36f84e83aa2d06e54f39a897","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Medical Internet Research, Vol 21, Iss 12, p e16093 (2019)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.2196/16093","doi":"https://doi.org/10.2196/16093","is_oa":true,"landing_page_url":"https://doi.org/10.2196/16093","pdf_url":null,"source":{"id":"https://openalex.org/S17147534","display_name":"Journal of Medical Internet Research","issn_l":"1438-8871","issn":["1438-8871","1439-4456"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","dongbi-b","doyens","fnege-4","jufo-2","ki-jl-2","medline","norway-2","oarl","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320608","host_organization_name":"JMIR Publications","host_organization_lineage":["https://openalex.org/P4310320608"],"host_organization_lineage_names":["JMIR Publications"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Medical Internet Research","raw_type":"journal-article"},"sustainable_development_goals":[{"score":1.0,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[{"id":"https://openalex.org/G1108536372","display_name":null,"funder_award_id":"HS&DR-13/59/26","funder_id":"https://openalex.org/F4320319990","funder_display_name":"National Institute for Health and Care Research"},{"id":"https://openalex.org/G1364545886","display_name":null,"funder_award_id":"BRC-1215\u201320008","funder_id":"https://openalex.org/F4320319990","funder_display_name":"National Institute for Health and Care Research"},{"id":"https://openalex.org/G1976428637","display_name":"Virtual Online Consultations: Advantages and Limitations (VOCAL). A qualitative study of micro, meso and macro level interactions","funder_award_id":"13/59/26","funder_id":"https://openalex.org/F4320319990","funder_display_name":"National Institute for Health and Care Research"},{"id":"https://openalex.org/G2908453447","display_name":null,"funder_award_id":"BRC-1215-20008","funder_id":"https://openalex.org/F4320315071","funder_display_name":"NIHR Biomedical Research Centre, Royal Marsden NHS Foundation Trust/Institute of Cancer Research"},{"id":"https://openalex.org/G6542504071","display_name":null,"funder_award_id":"WT104830MA","funder_id":"https://openalex.org/F4320311904","funder_display_name":"Wellcome Trust"},{"id":"https://openalex.org/G8263293574","display_name":"Studies in Co-creating Assisted Living Solutions.","funder_award_id":"104830","funder_id":"https://openalex.org/F4320311904","funder_display_name":"Wellcome Trust"}],"funders":[{"id":"https://openalex.org/F4320311904","display_name":"Wellcome Trust","ror":"https://ror.org/029chgv08"},{"id":"https://openalex.org/F4320315071","display_name":"NIHR Biomedical Research Centre, Royal Marsden NHS Foundation Trust/Institute of Cancer Research","ror":"https://ror.org/0187kwz08"},{"id":"https://openalex.org/F4320319990","display_name":"National Institute for Health and Care Research","ror":"https://ror.org/0187kwz08"},{"id":"https://openalex.org/F4320337148","display_name":"Health and Social Care Delivery Research","ror":null}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2995436283.pdf","grobid_xml":"https://content.openalex.org/works/W2995436283.grobid-xml"},"referenced_works_count":50,"referenced_works":["https://openalex.org/W13410020","https://openalex.org/W16658086","https://openalex.org/W234803472","https://openalex.org/W1507699747","https://openalex.org/W1508600805","https://openalex.org/W1550684686","https://openalex.org/W1885323811","https://openalex.org/W1965827746","https://openalex.org/W1982013581","https://openalex.org/W1982385531","https://openalex.org/W1986639038","https://openalex.org/W2011466737","https://openalex.org/W2014831132","https://openalex.org/W2021370805","https://openalex.org/W2032969468","https://openalex.org/W2035016265","https://openalex.org/W2046215155","https://openalex.org/W2048045278","https://openalex.org/W2053939792","https://openalex.org/W2098836251","https://openalex.org/W2102314973","https://openalex.org/W2102664883","https://openalex.org/W2108066103","https://openalex.org/W2109257953","https://openalex.org/W2119710989","https://openalex.org/W2121679873","https://openalex.org/W2123601949","https://openalex.org/W2125979391","https://openalex.org/W2134384563","https://openalex.org/W2141970881","https://openalex.org/W2151363056","https://openalex.org/W2154843660","https://openalex.org/W2263467157","https://openalex.org/W2332720071","https://openalex.org/W2335266814","https://openalex.org/W2467610291","https://openalex.org/W2596518273","https://openalex.org/W2612263420","https://openalex.org/W2790122959","https://openalex.org/W2801116222","https://openalex.org/W2806428503","https://openalex.org/W2809257310","https://openalex.org/W2979673980","https://openalex.org/W4240413282","https://openalex.org/W4242416154","https://openalex.org/W4245207454","https://openalex.org/W4249129599","https://openalex.org/W4255396292","https://openalex.org/W4320800894","https://openalex.org/W4405401069"],"related_works":["https://openalex.org/W2950264244","https://openalex.org/W3122139628","https://openalex.org/W2483441117","https://openalex.org/W2753975398","https://openalex.org/W2054627219","https://openalex.org/W101906162","https://openalex.org/W1231147849","https://openalex.org/W13410020","https://openalex.org/W2982111632","https://openalex.org/W2470307809"],"abstract_inverted_index":{"BACKGROUND:":[0],"Star":[1],"defined":[2],"infrastructure":[3,39,118,258,292],"as":[4,397],"something":[5],"other":[6,420],"things":[7],"\"run":[8],"on\";":[9],"it":[10,122],"consists":[11],"mainly":[12],"of":[13,36,137,155,158,178,183,235,243,252,278,291,300,302,308,329,339,394,427],"\"boring":[14,239],"things.\"":[15],"Building":[16],"on":[17],"her":[18],"classic":[19],"1999":[20],"paper,":[21],"and":[22,29,51,58,64,70,77,79,84,87,91,97,101,120,125,139,164,168,190,208,260,298,311,342,345,351,356,368,378,380,391,410,429,442,445,449],"acknowledging":[23],"contemporary":[24],"developments":[25],"in":[26,109,229,323,365,412,419],"technologies,":[27,309],"services,":[28],"systems,":[30],"we":[31,151,180],"developed":[32],"a":[33,45,110,153,244,266,315,389],"new":[34,363],"theorization":[35],"health":[37,111,366],"information":[38,117],"with":[40,213,255,262,271],"five":[41],"defining":[42],"characteristics:":[43],"(1)":[44,296,371],"material":[46],"scaffolding,":[47],"backgrounded":[48],"when":[49],"working":[50],"foregrounded":[52],"upon":[53],"breakdown;":[54],"(2)":[55,306,387],"embedded,":[56],"relational,":[57],"emergent;":[59],"(3)":[60,326,403],"collectively":[61],"learned,":[62],"known,":[63],"practiced":[65],"(through":[66],"technologically-supported":[67],"cooperative":[68,409],"work":[69,407],"organizational":[71,413],"routines);":[72],"(4)":[73,332,422],"patchworked":[74],"(incrementally":[75],"built":[76],"fixed)":[78],"path-dependent":[80],"(influenced":[81],"by":[82,99,175,204],"technical":[83],"socio-cultural":[85,430],"legacies);":[86],"(5)":[88,343,432],"institutionally":[89],"supported":[90],"sustained":[92],"(eg,":[93,375],"embodying":[94],"standards":[95,434,439,457],"negotiated":[96],"overseen":[98],"regulatory":[100],"professional":[102],"bodies).":[103],"OBJECTIVE:":[104],"Our":[105,129],"theoretical":[106],"objective":[107,131],"was,":[108],"care":[112],"context,":[113],"to":[114,133,196,238,246,281,348,361,373,452,458,461],"explore":[115],"what":[116,443],"is":[119,408],"how":[121],"shapes,":[123],"supports,":[124],"constrains":[126],"technological":[127,428],"innovation.":[128],"empirical":[130],"was":[132],"examine":[134],"the":[135,176,217,241,250,276,279,303,324,327,333],"challenges":[136,185,224],"implementing":[138],"scaling":[140],"up":[141],"video":[142],"consultation":[143],"services.":[144],"METHODS:":[145],"In":[146,265,285],"this":[147],"naturalistic":[148],"case":[149,232],"study,":[150,233],"collected":[152],"total":[154],"450":[156],"hours":[157],"ethnographic":[159],"observations,":[160],"over":[161,171,384],"100":[162,166],"interviews,":[163],"about":[165],"local":[167,463],"national":[169],"documents":[170],"54":[172],"months.":[173],"Sensitized":[174],"characteristics":[177],"infrastructure,":[179],"sought":[181],"examples":[182],"infrastructural":[184],"that":[186,314,405],"had":[187],"slowed":[188],"implementation":[189],"scale-up.":[191],"We":[192,221],"arranged":[193],"data":[194],"thematically":[195],"gain":[197],"familiarity":[198],"before":[199],"undertaking":[200],"an":[201,398],"analysis":[202],"informed":[203],"strong":[205],"structuration,":[206],"neo-institutional,":[207],"social":[209],"practice":[210],"theories,":[211],"together":[212],"elements":[214],"taken":[215],"from":[216,441],"actor-network":[218],"theory.":[219],"RESULTS:":[220],"documented":[222],"scale-up":[223],"at":[225],"three":[226],"different":[227,462],"sites":[228],"our":[230],"original":[231],"all":[234,286],"which":[236,415],"relate":[237],"things\":":[240],"selection":[242],"platform":[245],"support":[247],"video-mediated":[248],"consultations,":[249],"replacement":[251],"desktop":[253,257],"computers":[254],"virtual":[256],"profiles,":[259],"problems":[261,321],"call":[263],"quality.":[264],"fourth":[267],"subcase,":[268],"configuration":[269],"issues":[270],"licensed":[272],"video-conferencing":[273],"software":[274],"limited":[275],"spread":[277],"innovation":[280],"another":[282],"UK":[283],"site.":[284],"four":[287],"subcases,":[288],"several":[289],"features":[290],"were":[293],"evident,":[294],"including:":[295],"intricacy":[297],"lack":[299],"dependability":[301,383],"installed":[304],"base;":[305],"interdependencies":[307],"processes,":[310],"routines,":[312,414],"such":[313],"fix":[316],"for":[317,455],"one":[318],"problem":[319],"generated":[320],"elsewhere":[322],"system;":[325],"inertia":[328],"established":[330],"routines;":[331,421],"constraining":[334],"(and,":[335],"occasionally,":[336],"enabling)":[337],"effect":[338],"legacy":[340],"systems;":[341],"delays":[344],"conflicts":[346],"relating":[347],"clinical":[349],"quality":[350],"safety":[352],"standards.":[353],"CONCLUSIONS:":[354],"Innovators":[355],"change":[357],"agents":[358],"who":[359],"wish":[360],"introduce":[362],"technologies":[364,395],"services":[367],"systems":[369],"should:":[370],"attend":[372],"materiality":[374],"expect":[376],"bugs":[377],"breakdowns,":[379],"prioritize":[381],"basic":[382],"advanced":[385],"functionality);":[386],"take":[388],"systemic":[390],"relational":[392],"view":[393],"(versus":[396],"isolated":[399],"tool":[400],"or":[401],"function);":[402],"remember":[404],"technology-supported":[406],"embedded":[411,418],"are":[416],"further":[417],"innovate":[423],"incrementally,":[424],"taking":[425],"account":[426],"legacies;":[431],"consider":[433],"but":[435],"also":[436],"where":[437],"these":[438,456],"come":[440],"priorities":[444],"interests":[446],"they":[447],"represent;":[448],"(6)":[450],"seek":[451],"create":[453],"leeway":[454],"be":[459],"adapted":[460],"conditions.":[464]},"counts_by_year":[{"year":2026,"cited_by_count":17},{"year":2025,"cited_by_count":11},{"year":2024,"cited_by_count":9},{"year":2023,"cited_by_count":11},{"year":2022,"cited_by_count":9},{"year":2021,"cited_by_count":10},{"year":2020,"cited_by_count":7}],"updated_date":"2026-11-11T12:16:26.678958","created_date":"2019-12-26T00:00:00"}