{"id":"https://openalex.org/W2994443230","doi":null,"title":"DOES SUPPLIER\u2019S WILLINGNESS TO CUSTOMIZE INFLUENCE THE BUYER\u2019S RETENTION?","display_name":"DOES SUPPLIER\u2019S WILLINGNESS TO CUSTOMIZE INFLUENCE THE BUYER\u2019S RETENTION?","publication_year":2015,"publication_date":"2015-01-01","ids":{"openalex":"https://openalex.org/W2994443230","mag":"2994443230"},"language":"en","primary_location":{"id":"pmh:oai:CiteSeerX.psu:10.1.1.735.403","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.735.403","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.iiste.org/Journals/index.php/EJBM/article/download/25062/25968/","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057898798","display_name":"Marzieh pooladireishahri","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Marzieh pooladireishahri","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":null,"display_name":"Ali Asgari","orcid":"https://orcid.org/0000-0002-3047-0412","observed_orcids":["https://orcid.org/0000-0002-3047-0412"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ali Asgari","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-3047-0412","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5036891437","display_name":"Abu Bakar Abdul Hamid","orcid":"https://orcid.org/0000-0001-6872-2921","observed_orcids":["https://orcid.org/0000-0001-6872-2921","https://orcid.org/0009-0007-5177-8145"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Abu Bakar Abdul Hamid","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-6872-2921","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5043032253","display_name":"Rasoul Asgarpour","orcid":"https://orcid.org/0000-0002-6711-6804","observed_orcids":["https://orcid.org/0000-0002-6711-6804"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Rasoul Asgarpour","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-6711-6804","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":93},"biblio":{"volume":"7","issue":"23","first_page":"91","last_page":"98"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.9629999995231628},{"id":"https://openalex.org/keywords/buyer-supplier-relationships","display_name":"buyer-supplier relationships","score":0.8410000205039978},{"id":"https://openalex.org/keywords/business-to-business-relationships","display_name":"business-to-business relationships","score":0.9679999947547913},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.902999997138977},{"id":"https://openalex.org/keywords/repurchase-intention","display_name":"repurchase intention","score":0.7749999761581421},{"id":"https://openalex.org/keywords/word-of-mouth-recommendation","display_name":"word-of-mouth recommendation","score":0.593999981880188}],"concepts":[{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.8957705497741699},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.8022857904434204},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6983999609947205},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.6431209444999695},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.6091840863227844},{"id":"https://openalex.org/C53100981","wikidata":"https://www.wikidata.org/wiki/Q5196454","display_name":"Customer equity","level":5,"score":0.5503352880477905},{"id":"https://openalex.org/C77197577","wikidata":"https://www.wikidata.org/wiki/Q17009646","display_name":"Customer delight","level":5,"score":0.5097448229789734},{"id":"https://openalex.org/C53878828","wikidata":"https://www.wikidata.org/wiki/Q5196468","display_name":"Customer profitability","level":5,"score":0.5042575597763062},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.4969797432422638},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.13070842623710632},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.10878968238830566}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:CiteSeerX.psu:10.1.1.735.403","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.735.403","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.iiste.org/Journals/index.php/EJBM/article/download/25062/25968/","raw_type":"text"},{"id":"mag:2994443230","doi":null,"is_oa":false,"landing_page_url":"https://iiste.org/Journals/index.php/EJBM/article/view/25062","pdf_url":null,"source":{"id":"https://openalex.org/S2764648571","display_name":"European Journal of Business and Management","issn_l":"2222-1905","issn":["2222-1905","2222-2839"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320723","host_organization_name":"IISTE","host_organization_lineage":["https://openalex.org/P4310320723"],"host_organization_lineage_names":["IISTE"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"European Journal of Business and Management","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":27,"referenced_works":["https://openalex.org/W119818611","https://openalex.org/W398915026","https://openalex.org/W1487557448","https://openalex.org/W1488301483","https://openalex.org/W1537898261","https://openalex.org/W1964930841","https://openalex.org/W1986070354","https://openalex.org/W1988050849","https://openalex.org/W1997776116","https://openalex.org/W2014171989","https://openalex.org/W2014818400","https://openalex.org/W2017732813","https://openalex.org/W2039864463","https://openalex.org/W2047562908","https://openalex.org/W2047811735","https://openalex.org/W2060536897","https://openalex.org/W2075578818","https://openalex.org/W2077640793","https://openalex.org/W2094519373","https://openalex.org/W2115278118","https://openalex.org/W2127228059","https://openalex.org/W2140301981","https://openalex.org/W2150045357","https://openalex.org/W2150694612","https://openalex.org/W2234232270","https://openalex.org/W4243667233","https://openalex.org/W4249581448"],"related_works":["https://openalex.org/W2995205985","https://openalex.org/W3145566889","https://openalex.org/W2188643996","https://openalex.org/W2078396161","https://openalex.org/W2355736478","https://openalex.org/W2262531732","https://openalex.org/W2526054204","https://openalex.org/W1842139522","https://openalex.org/W2928071115","https://openalex.org/W7216112528"],"abstract_inverted_index":{"Since":[0],"the":[1,8,12,39,43,47,62,78,92,114],"last":[2],"decade,":[3],"customer":[4,25,37,53,72,95,107],"retention":[5,26,96,108],"has":[6],"become":[7],"central":[9],"topic":[10],"in":[11,17,24,33,109],"management":[13],"and":[14,49,60,66,123],"marketing":[15],"decisions":[16],"many":[18],"companies.":[19],"A":[20,35],"5":[21],"%":[22,31],"increase":[23,32],"can":[27,70],"lead":[28],"to":[29,42,46,58],"25-95":[30],"profits.":[34],"retained":[36],"is":[38,75,121],"loyal":[40,52],"one":[41,76],"companies":[44,63],"due":[45],"attachment":[48],"commitment.":[50],"This":[51,74,100],"will,":[54],"recommend":[55],"other":[56],"customers":[57],"purchase":[59],"repurchase":[61],"\u2019":[64],"products":[65],"services.":[67],"How":[68],"we":[69],"enhance":[71],"retention?":[73],"of":[77,83,89,94,106],"main":[79],"challenges":[80],"for":[81,130],"most":[82],"professionals,":[84],"which":[85],"requires":[86],"a":[87,118],"lot":[88],"investigations.":[90],"Therefore,":[91],"antecedents":[93,105],"required":[97],"enough":[98],"attention.":[99],"study":[101],"explores":[102],"literatures":[103,116],"on":[104,113],"Business-to-Business":[110],"relationship.":[111],"Based":[112],"thorough":[115],"done,":[117],"theoretical":[119],"framework":[120],"proposed":[122],"some":[124],"possible":[125],"recommendations":[126],"are":[127],"put":[128],"forward":[129],"future":[131],"researches.":[132]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2019-12-13T00:00:00"}
